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Captain Transporter - No Longer Trading (No Longer Trading) / Vehicle Transport in Warkworth Township

Vehicle Transport in Warkworth Township

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  • 13%
    "Hi

    We used them once and would not use them again or recommend them in any way.
    General communication was very poor. However, the car did get there due to an awesome subcontractor they used but the whole experience left me feeling like once they had the our money they didnt really care.
    Such is life and good luck

    "

    Rating by: Darian  |  Rating posted: 12th May, 2018  |  Contact: Captain Transporter  |  Job date: May, 2018
    Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 30%
    Darian•12th May, 2018•More details…
  • 55%
    "the owner of the company gave conflicting information; as a result of this, when I tried to obtain up-to-date information on the day of delivery, the owner of the company "lost control" on the phone and was extremely rude.
    Not only is this not a way to speak to a customer under any circumstance, but this was a customer who simply wanted to receive clarification for conflicting information given.
    In future, I will insist on the use of another transport company.    "
    Clive responded:
    "Extremely taken back by this review and would deeply apologise for any poor communication or apparant rudeness made on my part but would like to table my and our company's response to this adverse criticism made This particular booking and vehicle transportation was made by the Porsche service agent centre management in Auckland to pick up this clients car and bring it from its owners residence in Hawkes bay and return it on completion of it's service. This was done in full communication with their service manager and the client concerned and no conflicting communication was given to the client or to the Service manager involved As CEO I personally communicated with the Service manager and client on almost a daily basis and the vehicle was picked up and delivered back to the clients residence in Havelock North within a week . On Tuesday after receiving one of many direct calls from the customers client I advised him his car had been picked up and was scheduled to be down in Napier late on Wednesday and if arrived in the Napier depot in time would be delivered then or the following morning if arrived later that day. On Thursday morning [ today ] at around 8am the service manager and I were contacted again for an update from him which I responded was on scheduled to be delivered that same day as advised earlier and dispatch would give him a call prior to delivery with timing. He replied that was not good enough and wanted to know exactly where it was at that point . I replied I would contact dispatch again for a further update and contact him back which i did within the hour and advised him and confirmed it had arrived at the Napier depot later the previous night and was on schedule to be delivered out that day which he thanked me for . It actually was delivered out to him at his Havelock residence before lunch that same day as communicated to him it would be as informed on a number of earlier conversations All these conversations can also be be confirmed by the service management and company who booked this vehicle in. I will still make a point of ringing this gentleman back to apologise for any missed communication that may have arisen or apparant rudeness from me personally. Happy to fully clarify this further if required as take a lot of pride in the service our company does provide and the more recent positive overall feedback we have received from our many customers "
    Rating by: Gideon  |  Rating posted: 22nd Mar, 2018  |  Contact: G.Lizra  |  Job date: Mar, 2018
    Communication: 20%  |  Quality: 90%  |  Reliability: 20%  |  Value: 90%
    Gideon•22nd Mar, 2018•More details, one reply…
  • 100%
    "We had to move house at short notice and moving 2 of my garage toys was an issue due to the 4 hour drive to the new house. We engaged Captain Transporter to pick up the 2 cars and deliver them to the new place within a few days. Contact for pick up was excellent. Raj took them to Hamilton for onward shipping the day after. I got my second call at 9am the following day from Jason the transporter driver. He would be there within an hour. Jason didn't bring the transporter down the… cul-de-sac. He sensibly unloaded both cars and drove them the last 100m. My partner had even filled one of the vehicles with clothes and kitchen essentials, which helped with the overall move. Considering the cost to ship each car, versus the petrol and time it is great value for money. I have used them several times before and I will do again when we need to move a vehicle."
    Rating by: Steve  |  Rating posted: 20th Feb, 2018  |  Contact: Clive Derbyshire  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steve•20th Feb, 2018•More details…
  • 100%
    "Thanks to Clive and the team....great job...vehicle safely delivered to Wellington....kind regards...Lawrence"
    Rating by: Doc  |  Rating posted: 5th Jan, 2018  |  Contact: Captain Transporter  |  Job date: Jan, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Doc•5th Jan, 2018•More details…
  • 0%
    "I would never recommend using Captain Transporter. My vehicle was damaged due to bad weather conditions (which I understand can happen and don't blame the company for it). When asked as to an ETA of when the damages could be fixed over a few emails the only response I got was 'the assessor will be in touch with you'- Clive (the owner) at this point was not willing to take ownership of it. When I called to explain that I'm out of town quite a lot and if I knew an ETA I could arrange to be around… (as I needed to be) Clive started viciously yelling and shouting at me over the phone. The communication was atrocious!"
    Clive responded:
    "We can confirm that this person did have the cover off her spare wheel blow off in transit during its transportation in a recent storm we had which was duly recovered , repaired and repainted and delivered back to her within a reasonable timeframe by the transport company involved. However this person was most unpleasant and unreasonable to deal with during this repair process even after regular communications with her with the assessor and transport company concerned and keeping her fully posted on the progress on getting her newly painted cover delivered back to her which was done and apologies given to her for any inconvenience caused. At no stage was I personally rude to her or shouted at her but I was hardly allowed to get a word in edgewise with her ongoing demands to have this cover repaired , repainted and delivered back to her address within a few days. I would simply advise any person having any dealings with Ashwini to tread with caution as a most demanding, vindictive and unreasonable person to deal with. We are particularly proud of our reputation and relationship with our clients and our client Feedback on our website speaks for itself. "
    Rating by: Ash  |  Rating posted: 22nd Jun, 2015  |  Contact: Clive Derbyshire  |  Job date: May, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Ash•22nd Jun, 2015•More details, one reply…
  • 100%
    "Absolutely fantastic service provided by both Clive and Julie this week. I purchased a car on trademe that needed to be picked up asap as the owner was leaving the country. Had it picked up from Masterton the same day and Delivered to Hamilton within a few days of first making contact. Clive understood our situation and made the extra effort to ensure we got our car picked up before the previous owner had to leave. I recommend this company to anybody looking at shipping a car privately. Thanks… very much!"
    Rating by: Rob  |  Rating posted: 28th Mar, 2014  |  Contact: Clive & Julie  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rob•28th Mar, 2014•More details…
  • 100%
    "We have multiple companies and use Captain Transporter as much as possible, I can honestly say if all of our vendors were as reliable and trustworthy as these guys, Owning a business in NZ would be much easier,

    Below is the letter i sent direct to them,

    Hi Clive,

    Once again, exceeded my expectations (and I have high expectations)

    Your team is absolutely impeccable mate, and really how did this truck get here so fast?

    This was quite a critical pickup as the workshop that had… my NON runner wanted it out, I brought it off a guy that couldn’t afford to fix it and it was not anyone’s fault that the workshop needed it out for more business, I really knew I couldn’t trust anyone apart from you guys to deliver, I can’t could now how many NON runners from all round NZ you guys have done for me , as usual the driver got there well before deadline and loaded it up, AND got it back to AKL on the same day……….

    FANTASTIC,

    Please pass on my professional gratitude to the driver also, he always goes out of his way and follows instructions perfectly, takes great care of the vehicle’s, and dealing with NON runners is bit of a nightmare normally but this guy does it all day and man he’s good at it! reminds me of how business people used to be,

    I always say, let the professionals do a professional job!

        "

    Rating by: Daniel   |  Rating posted: 7th Aug, 2013  |  Contact: Clive   |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Daniel •7th Aug, 2013•More details…
  • 3%
    "Dont use these guys, we did and we regretted it. They transported a boat for us, it was supposed to be on a transporter, they towed it instead (we paid a much higher price to get it transported) then it was moved onto a truck using a forklift on two occasions during the trip. This damaged the boat and worried the life out of us for 2 days while they tried to defend themselves, telling us that we were misinformed and eventually they had to admit we were right. never again will we use them!"
    Clive Derbyshire responded:
    "Please review these facts and look at the clear majority of feedback from our customers and make your own judgement ... The seller gave the transporter the contact details of their local travel lift / forklift operator at their local boat yard to load their boat onto the transporter but after leaving a number of messages with him and contacting him he was unavailable to lift the boat onto the transporter when the transporter arrived . The Boat was booked onto the Ferry Approx 5 kms away in Picton so the driver elected to tow the boat on its trailer the short distance to enable it to get onto the ferry and to get to it\'s final destination on time. It was forklifted on and off the transporter on its trailer and in a cradle as most boats are which is normal practice and no damage was done to the boat. It was then transported the rest of its Journey over 500km to its final destination in Tauranga on its trailer . Furthermore when it arrived in Tauranga this person also proceeded to have a go at the driver who advised her he was not prepared to put up with her aggressive manner and would take the boat back to the main depot. Fortunatley she soon toned down her manner and the boat was safely delivered and was happy and invited the driver in for a cup of tea. At no stage was the driver / Transport company or ourselves were advised of any damage to the boat which was fully inspected on delivery. One would also ask why it has taken over a month to raise this issue now . In addition I had previously kept this person fully informed why their boat was towed the very short distance and offered a rebate in line with the short distance it was towed. 5km out of 500 + She also hung up in my ear when I looked to cover any of the claims she made. There are also several witnesses to her aggressive manner and claims which have been proved to date to be ill founded and if anything very unfair. Definetly a leading candidate for NO MORE COWGIRLS and future buyers or sellers beware "
    Rating by: Sue  |  Rating posted: 12th Jul, 2013  |  Contact: S Hunt  |  Job date: Apr, 2013
    Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Sue•12th Jul, 2013•More details, one reply…
  • 0%
    "Just lies - Car from Auckland to Masterton. 5 days later still havnt got the car. Was told delivery on Wednesday, car didnt turn up, called Capt transporter and it hadnt even left the depot in Auckland.

    Would never use again."

    Clive Derbyshire responded:
    "Always two sides to any story so here is what actually happened and you take in these facts and other feedbacks and draw your own conclusion. This vehicle was booked in on a Friday and when the transporter went out to pick it up on the same day the pick up contact had gone fishing so it was unable to be picked up and so missed the scheduled transporter that was going to take it down to Masterton the following day. Because of this missed pick up the vehicle was re organised to be picked up the following day and taken back to the depot in Auckland and rescheduled to go on another truck which was scheduled to go down to Marsterton on Wednesday but went down today and the vehicle is being delivered today. I trust this clarifies the situation and I have since contacted Rod and fully claried this with him as well Clive Derbyshire / Julie"
    Rating by: Rod  |  Rating posted: 13th Feb, 2013  |  Contact: Julie  |  Job date: Feb, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Rod•13th Feb, 2013•More details, one reply…
  • 100%
    "Thank you for the terrific job you did for me regarding the Fiat 130 V6. I have both the engine and the car. Already I have started the restoration process. I have always been pleased to deal with your comapny and you sure went the extra mile. You (Clive) and your company are the go to people if I want cars or engines shifted. Thanks again. Regards John

    "

    Rating by: John   |  Rating posted: 14th Dec, 2012  |  Contact: Clive  |  Job date: Dec, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John •14th Dec, 2012•More details…
  • 100%
    "You guyz are legends, I just got home to find my new truck in the driveway..Woop.. Thanks sooo much... Cheers"
    Rating by: Tania  |  Rating posted: 4th Dec, 2012  |  Contact: Clive  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tania•4th Dec, 2012•More details…
  • 100%
    "Hi Clive
    Thanks the Aurion turned up on Friday. I have to say you run a great service. From Quote to Booking – carrying out special instructions-communication-speed of delivery all at a reasonable price. Well done.
    "
    Rating by: Neville  |  Rating posted: 4th Dec, 2012  |  Contact: Clive Derbyshire  |  Job date: Dec, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Neville•4th Dec, 2012•More details…
  • 0%
    "BEWARE OF CAPTAIN TRANSPORTER! 3rd parties are involved - this company hires other companies to transport vehicles. I bought a ute off trademe and had it transported from Auckland to Palmerston North. Firstly the ute arrived with bald back tyres after recently passing a VTNZ WOF- I was a bit concerned as the tyres cost over $250 each and I contaced the seller who said that the ute was raced down the road (basically going for a joyride) in a very unprofessional manner. After countless emails and… phonecalls I was told that there was 'no factual evidence' so they were not going to do anything about the bald tyres. They also tried to tell me that the driver found manuals hard to drive - what a joke! Who the hell employs drivers who cannot drive manual cars! And how on earth is that my problem ALSO - I was never contacted after paying Captian transporter - I had to follow up three times askng when the ute would be delivered. On my third call I was told that the ute was still in the Auckland depot and it would be deliverd the following day. 3 hours later the truck turns up when noone is home. Hmmm I find that very strange - Clive seems to run his mouth and goes on and on and on, but he really has no clue what is going on. It seems like he just hires other cheaper companies to do the work and takes the profit. He was very hard to talk to and extremely rude. I WOULD NEVER RECCOMMEND CAPTAIN TRANSPORTER TO ANYONE - AND WILL NEVER EVER SUE THEIR SERVICES AGAIN. I feel ripped off and I'm usually a very reasonable person but after hearing lots of stupid excuses from Clive (e.g QUOTE "even I would find a manual hard to drive so I might accidentally do wheelies too"). I'm sure he will comment below with a long list of EXCUSES. But definatly go with another company who actually employs their own drivers and uses their own trucks."
    Clive responded:
    "Kelly\'s accusations have now proved to be both false and deflamatory. The real facts and additional information that also needs to be taken into account for all the viewers are as follows : The vehicle in question was purchased on Trade me by Kelly’s boyfriend and Kelly organised the transportation on his behalf. Kelly is currently taking a case to trade me against the seller for misrepresentation which we believe is where her real grievance really lies. This was apparantley purchased without a personal inspection or independent qualified agency and no accurate assessment of the tyre depth levels had be established or given to us as requested which would be available on any prior WOF check. Kelly had relied on the sellers flatmates comments who she has never met, has a case against and who had not physically sighted the vehicle being driven up the road in a so called unprofessional manner. For the record we also have an actual witness on site with the driver who can testify that these accusations are incorrect. In addition there is recorded Video coverage and in house security coverage on hand to fully support this as they are a very professional company who we do the majority of our business with. The vehicle was actually driven out of their driveway and onto a nearby specialised truck only metres away and not taken off until it was inside their depot. Kelly also stated the purchaser rang a Steve at the transport company concerned and that this Steve confirmed the driver had driven up the road in an unprofessional manner. No Steve was spoken to or made such a statement from this transporting company concerned. It is of some real concern that we do have some “COWGIRLS” like KELLY that go to great lengths to discredit people or companys without any real evidence and base their claims on hearsay and what people they are in dispute with have said to her. Hopefully she may be better informed or do her homework next time. She is also very naive to think a leading Transport agency like a leading Travel agency would own all the airlines and planes they utilize and they are only use cheap and nasty unqualified suppliers. We are very proud of the services we and our very qualified suppliers give us and simply would ask any of our clients and site users to look at the vast majority of the feedback from our Web Site and this sites users and draw your own conclusion on who’s creditability is really on the line. "
    Rating by: Grant  |  Rating posted: 30th Nov, 2012  |  Contact: Clive Derbyshire  |  Job date: Nov, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Grant•30th Nov, 2012•More details, one reply…
  • 88%
    "Very smooth transaction. Very reliable. Very fast. Highly recommended"
    Rating by: Shantanu  |  Rating posted: 26th Sep, 2012  |  Contact: Clive  |  Job date: Sep, 2012
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 70%
    Shantanu•26th Sep, 2012•More details…
  • 100%
    "Thanks so much for a smooth, hassle free relocation of our son’s car from Auckland to Wellington. Picked up 10am Friday morning from Auckland and delivered to our door in Wellington 10am next morning. Magic, we will have no hesitation dealing with your company in the future or recommending your services.

    All people from Clive at the office to the people who picked the vehicle up in Auckland to the nice guy who dropped the car off in Wellington, were courteous and very pleasant to deal… with. Great job guys"

    Rating by: Lois  |  Rating posted: 26th Sep, 2012  |  Contact: Clive  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lois•26th Sep, 2012•More details…
  • 100%
    "Asolutely no worries when vintage car was picked up from Hastings and delivered to Hawera (door to door). Regular contact throughout and experienced and helpful driver. Recommend to anyone"
    Rating by: Rodney  |  Rating posted: 4th Sep, 2012  |  Contact: Tony  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rodney•4th Sep, 2012•More details…
  • 98%
    "Buying a car sight unseen in the other island was a leap of faith for me but the process was made much easier and smoother by the team at Captain Transporter. The pickup was on time, the delivery was on time, the car was well looked after and the price was very competitive. Can\'t recommend these guys any more highly. Pete (Nelson)"
    Rating by: Pete  |  Rating posted: 31st Aug, 2012  |  Contact: Tony  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Pete•31st Aug, 2012•More details…
  • 93%
    "Hi Tony,

    Just writing to say a big thank you for getting the caravan trailer moved, we would have been in a real bind without your expert help.

    I am more than impressed with Captain Transporter, many companies would have taken the easy option and said \'sorry mate, can\'t help you\'. You obviously took our situation seriously enough to go out of your way to find a solution and we are grateful for that.

    Your quote was slightly more than others, but I said to my wife, the
    cheapest… quote is not always the best quote. I am also aware that the hiccup we experienced was not your fault, I find it so refreshing that there is still a company out there that has integrity and are willing to go the extra mile for a customer.

    So, 10 out of 10 in my book Tony, your a great company to do business with.

    Bob Mitchener    "

    Rating by: Bob  |  Rating posted: 30th Aug, 2012  |  Contact: Tony  |  Job date: Aug, 2012
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Bob•30th Aug, 2012•More details…
  • 100%
    "Thanks to the Captain Transporter team, great service!
    Even though I wasn’t in the country Tony made the whole process very easy. He spoke with the local contacts directly to arrange the vehicle pick up and drop off. There was a deadline for pick up which was met no problem at all and the car was delivered quicker than what I expected.
    No hesitation in recommending Captain Transporter - I will definitely be using them in the future for any vehicle transporting I want done. Thanks again,… keep up the great work. Cheers Bryn    "
    Rating by: Bryn  |  Rating posted: 29th Aug, 2012  |  Contact: Tony  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bryn•29th Aug, 2012•More details…
  • 100%
    "Fast and effiecent service from tony,excellent value for money.Highly recommended.Thanks john stevenson"
    Rating by: John Stevenson  |  Rating posted: 23rd Aug, 2012  |  Contact: Tony  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John Stevenson•23rd Aug, 2012•More details…
  • 100%
    "Thank you for the prompt and stressless pick up and delivery of my vehicle. I will certainly recommend you to all.

    "

    Rating by: Richard  |  Rating posted: 21st Aug, 2012  |  Contact: Tony  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Richard•21st Aug, 2012•More details…
  • 100%
    "Hey Tony

    I just wanted to send a quick thank you for the way you arranged the deliveries of the forklifts for the South Island.
    You made my job a lot easier and I was really impressed everything was where it needed to be without any issues as I followed around each site.
    I will be happy to use you again when needed in the future and will be recommending your services to anyone else I come across in the future.

    Thanks again
    Phil
    "

    Rating by: Phil  |  Rating posted: 17th Aug, 2012  |  Contact: Tony  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Phil•17th Aug, 2012•More details…
  • 100%
    "Absolutely first rate in all respects every time I have used them. Efficient, prompt, helpful above and beyond the call of duty, and pretty much cheaper than doing the delivery myself. Would not hesitate to recommend Tony and his team."
    Rating by: John  |  Rating posted: 16th Aug, 2012  |  Contact: Tony  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John•16th Aug, 2012•More details…
  • 98%
    "Our new Model T arrived safe and sound in VERY quick time (3 days from Temuka to Napier). Excellent service. Thanks."
    Rating by: Jenny  |  Rating posted: 16th Aug, 2012  |  Contact: Tony  |  Job date: Aug, 2012
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenny•16th Aug, 2012•More details…
  • 0%
    "My vehicle took over two weeks to arrive, I found it hard to get answers from them, and had to be the one chasing them up all the time, then when it did arrive it was missing parts off it, then i was told a rather skeptical scenario of the fact the parts had just fallen off the vehicle keeping in Mind this was a 60 year old vehicle that had never ever en-counted these problems in the previous 60 years, you draw you own conclusions on this but I think I know what really happened."
    Tony responded:
    "Interesting comments Kirk, let me answer them on a point by point basis. Nelson to Gisborne, yes normally takes at least two weeks, as you would have been told when you booked the job. Gisborne is one of thoses places that trucks don\'t go to unless there is a reasonably full load. No one sends a truck all the way to Gisborne with one car. I disagree that you found it hard to get answers from us, and as to have to be the one chasing us all the time, you sure were. Why would you keep asking us all the time when you were told that the transportation would take at least two weeks in the first place. To contact us every few days doesn\'t get the truck there any faster. We answered all of your calls professionally and politely, saying the same thing. When the van was booked on 12 June (not May as you say above), you sent an email on 13 June asking when it would be delivered, at that stage we emailed you back saying the van would be delivered mid to late the following week. It was. The missing part, singular, not parts as you say above, that was missing, I believe came off in transit. I think it should be mentioned here, that as you say, the van was 60 years old, it was also in shocking condition. When the van was in our Wellington depot, several of our men worked on it to get it running again so as it could be driven on the truck and not turn into a non drivable vehicle which would cost considerably more to you. You weren\'t charged for this. When the van was delivered to you, you even mentioned to the driver that you were very disappointed in the condition of the van and that the person that the van came from did not do a whole lot of work that he was meant to have done. Vehicles have to be in a fit condition for transportation when we pick them up, this includes holding together. The only way we can ensure that nothing falls off a vehicle, which in your case travelled just on 800 kms on the back of a truck, is to wrap it in gladwrap. I doubt that the van had travelled 800 kms for many many years in one trip. We sometimes get things wrong, but, when we do, we admit it and get them fixed. In your case we did everything right. I think that to write about us and rate us as you have above is a sad reflecxtion on yourself when the obvious reason I think, is that your van was in much worse condition than you expected, both mechanically and body wise."
    Rating by: Kirk  |  Rating posted: 31st Jul, 2012  |  Contact: Tony  |  Job date: May, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Kirk•31st Jul, 2012•More details, one reply…
  • 98%
    "Tony pulled out the stops for me I got a Honda cbx from new Plymouth to Nelson the bike got sent to the deport late from the owner so tony when the xtra for me and dropped it of at my work as soon as that got to Nelson at 530 pm in the rain and could and waiting for me to get the forklift we got the bike off by six captain transport go the xtra to make sure u get what u payed for and more.
    l no if I need a job done again like that I no who I will be calling.
    A for captain transporter    "
    Tony responded:
    "Thanks for that Frank. We find that transporting the bikes the way we do on our own designed crates and forklifting them on and off the trucks, clents like yourself are happier with the results."
    Rating by: Frank  |  Rating posted: 17th Jul, 2012  |  Contact: Tony  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Frank•17th Jul, 2012•More details, one reply…
  • 100%
    "We use Captain Transport on a regualr basis, to transport our vehicles all around the country side. Tony and the team at Captain Transport are allways reliable, very well priced, they communicate well with both ourselves and the client being delivered the vehicle to let us and them know if there is any holds ups or problems. Would highly recomend the team at Captain Transport based on reliability, communication and price. From the team at Clevedon Truck Sales"
    Tony responded:
    "Thanks Greg, we enjoy doing business with you."
    Rating by: GREG   |  Rating posted: 11th Jul, 2012  |  Contact: TONY AND JANE  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    GREG •11th Jul, 2012•More details, one reply…
  • 100%
    "Just recieved my vehicle from Captain Transporter, very happy, great communication from leaving message at start, called back within 30min, updated me during del, best price, car picked up on agreed day, delivered 3 days earlier than expected, our vehicle came from Ashburton to Tauranga. 10/10 in my book, Lawrence"
    Tony responded:
    "Thanks for the kind words Lawrence. We are conservative in our transportation delivery times so as people don\'t get dissapointed if things don\'t quite go to plan. "
    Rating by: Lawrence  |  Rating posted: 6th Jul, 2012  |  Contact: Tony  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lawrence•6th Jul, 2012•More details, one reply…
  • 30%
    "I had 2 cars collected, one from Wellington and one from Otorohanga. First car was picked up with no communication to me. After i paid the money I received no communication from Captain Transport whatsoever..... I had to call after a few days to get an update and was spoken to very rudely, i was informed both my cars would arrive in the morning..... My wife called up and received the same rudeness the next day after not hearing anything about the cars..... She was then told that the 2 cars were… dropped off with nobody home, no phone call, no inspection and the keys were simply left in the mailbox........ Overall I have been left with a very disappointing experience with Captain Transport and good communication could have easily resolved everything."
    Tony responded:
    "Hi John, it all boils down to your last sentance, good communication could have easily resolved everything. I agree. New staff and new dispatchers should not affect you and should not be your problem. I have found out that your wife was rung and apoligised to, and an apology message was left on your phone. This is obviously not enough for you and unfortunatly this time we did not achieve perfection in the whole of the job. Bottom line is the reasons to apologise should not have arisen in the first place. We pride oursellves on communication, and as can be seen below, we usually rate very highly. The thing is we communicate differently than any other transport company and when you have people from the industry from other companies come in who aren\'t used to how we operate, the ball gets dropped sometimes. We train new people but old habits die hard. John I\'m sorry you feel that we let you down and you did not get the perfect service from us you expected and we always aim for. I wish you all the best."
    Rating by: John  |  Rating posted: 3rd Jul, 2012  |  Contact: Jane  |  Job date: Jun, 2012
    Communication: 0%  |  Quality: 20%  |  Reliability: 20%  |  Value: 80%
    John•3rd Jul, 2012•More details, one reply…
  • 100%
    "look ive used this firm 3 times and each job was very diffrent to eachother , all i can say ,is starf were great people , and the firm went to a lot of extra work on my behalf , nothing ever runs a 100% all the time and well , I will be useing the captain and his boys again , , you should too , Ian clews manurewa ."
    Tony responded:
    "I appreciate your words and loyalty Ian. Repeat business speaks volumes."
    Rating by: Ian   |  Rating posted: 23rd Jun, 2012  |  Contact: Tony And Starff  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ian •23rd Jun, 2012•More details, one reply…
  • 100%
    "Hi Tony

    I\'d like to thank you for the great service you provided in delivering my new baby (Pajero) to me. Your service was prompt and efficient. You accommodated my needs very well so that when I needed to change the drop off address at short notice, you were fine with this. Your communication with me through the process was excellent also and the price very reasonable. I will certainly use Captain Transporter when I need to transport a vehicle in the future. Thanks

    Richard"

    Tony responded:
    "Hi Richard, Communication is so important and what we are continually trying to improve. We welcome repeat business."
    Rating by: Richard  |  Rating posted: 22nd Jun, 2012  |  Contact: Tony  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Richard•22nd Jun, 2012•More details, one reply…
  • 100%
    "I would like to say a huge thank you to Tony, Jane and the rest of the team involved in getting my trade me vitara, down to Nelson from Levin, so promptly and efficeintly..The team went to a big effort to get our truck down to Nelson in a quick time, so my partner could fly into Nelson and pick it up straight way.From the web site,which made getting quotes out of business hours easy as pie,to the amazing communication from Tony and Jane, we are really thrilled with this business, you made our… tricky situation of being way down in Queenstown,trying to organise transport so easy.We thought twice about buying a vehicle from the north Island, but the price Captain Transporter offered, and the service, just made the whole process a breeze.Thank you so very much to you all, I will definately recommend you to all our friends : )"
    Tony responded:
    "We are pleased when clients are happy with their purchase and with our service. It\'s a win win situation. Thanks for the kind words Sal."
    Rating by: Sal  |  Rating posted: 21st Jun, 2012  |  Contact: Tony  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sal•21st Jun, 2012•More details, one reply…
  • 23%
    "Tony seems like a genuine man, and if he was the only person you dealt with, you might get good service But his staff let him down, they were unable to give a definite delivery time, which resulted in me having to spend 2 full days at home. The vehicle was delivered in the dark, so unable to be checked, and delivery driver unprofessional, did no ask for any ID or signing of paperwork and was unable to to put car in our driveway as he wasn\'t able to find it."
    Tony responded:
    "Hi Rachel, I have given a lot of thought to your comments above. I\'m sorry you feel we came up short in the communication department. I could dispute the facts but the bottom line is how you as the client felt, and in your eyes we didn\'t perform up to scratch. Again, I apologise."
    Rating by: Rachel  |  Rating posted: 19th Jun, 2012  |  Contact: Tony Simmonds  |  Job date: Jun, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 90%
    Rachel•19th Jun, 2012•More details, one reply…
  • 100%
    "This is the 4th job Captain Transporter has done for me. Tony is a great guy and has always gone the extra mile for me (literally, one of the jobs was in the Far North). My decisions about buying older vehicles are sometimes a disaster but I can count on Captian Transporter to deliver the latest \'aquisition\' on time and in one piece. I wouldn\'t use anyone else and highly recommend them for vehicle transport. These guys rock !"
    Tony responded:
    "Hi Frith, thanks for the kind words. With the latest vehicle you have, unfortunatly for us, I don\'t think you\'ll be replacing that for a while. It\'s a beauty. All the best."
    Rating by: Frith  |  Rating posted: 19th Apr, 2012  |  Contact: Tony Simmons  |  Job date: Apr, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Frith•19th Apr, 2012•More details, one reply…
  • 100%
    "I recently had Captain Transporter move my sick Mazda Bongo van from Hamilton to Levin. Although drivable there was a problem with overheating and the battery. These problems didn\'t matter to Captain Transporter and the move went very smoothly. As a bonus their pricing was very fair and I considered it a bargain. I would highly recommend using Captain Transporter to anyone who is planning to move their vehicle."
    Tony responded:
    "Thanks for the kind words Richard. Sometimes it\'s a lot easier to leave unfamiliar jobs to the experts. I\'m glad you saw the light and left it to us and we could help."
    Rating by: Richard  |  Rating posted: 16th Mar, 2012  |  Contact: Tony  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Richard•16th Mar, 2012•More details, one reply…
  • 100%
    "Tony
    Thanks very much for the transport of my Corvette from Chch to Nelson. This is the first time I have sent a thank you note to a company as I am so pleased with the service you provided. We were kept in contact by the drivers all the way throughout the trip and the car even arrived early!! The price was competitive and worked out cheaper than collecting myself.
    I would definitly recommend your company and will ring you again when I find a Mustang!!
    Cheers
    Tony    "
    Tony responded:
    "Thanks for making the effort to submit these words Tony. Great name with great taste in cars."
    Rating by: Tony  |  Rating posted: 28th Feb, 2012  |  Contact: Tony  |  Job date: Feb, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tony•28th Feb, 2012•More details, one reply…
  • 88%
    "Thanks Tony awesome sevice & advice, keep up the good work. Please thanks those others involved in the move. Thanks again Sel"
    Tony responded:
    "The whole team is involved and appreciates your positive feedback. Thanks Sel"
    Rating by: Sel  |  Rating posted: 17th Feb, 2012  |  Contact: Tony  |  Job date: Jan, 2012
    Communication: 80%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Sel•17th Feb, 2012•More details, one reply…
  • 100%
    "I can’t thank Tony and Captain Transporter enough. When I was let down and stuck with a vintage car in Wanganui, Tony literally rescued me.
    The car was picked up and delivered safe and sound to Oamaru within the time frame Tony quoted me.
    Tony is just superb and went the extra mile to put up with my worries over my “precious toy!!”
    If you want a company that is true to their word and provides top-rate service, then use Captain Transporter. I will again without hesitation.
    Thanks Tony,… you are a credit to your company.

    Stephen    "
    Tony responded:
    "We love a challenge Stephen. Glad we could help look after such a beautiful old piece of machinery. We get a lot of pleasure out of transporting classic and vintage cars."
    Rating by: Stephen  |  Rating posted: 11th Feb, 2012  |  Contact: Tony  |  Job date: Jan, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Stephen•11th Feb, 2012•More details, one reply…
  • 100%
    "Outstanding service.
    I had a difficult logistical problem and Tony took my nightmare and elegantly made everything happen in a way that left me hugely impressed enough to leave this recommendation.
    I loved that as a woman, (who, I admit didn\'t know what I was dealing with) I was treated respectfully and was given solutions to my problem and the communication was brilliant.
    Every committment was kept. The process was made easy. Use this company - they\'re great!    "
    Tony responded:
    "Wow, elegant is not a word usually associated with transporting vehicles. Thanks Justine, I believe in horses for courses. Transporting vehicles is our job and we are good at it. I\'m glad you think so to."
    Rating by: Justine  |  Rating posted: 29th Nov, 2011  |  Contact: Tony  |  Job date: Nov, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Justine•29th Nov, 2011•More details, one reply…
  • 100%
    "Truly exceptional work from the Tony and the team,on the ball and incredibly fast getting my Harley Davidson from Dunedin to Palmerston North. This is a company that truley understands the meaning of custumer service and i will recommend to any person in need of such a company. Affordable,easy to deal with and honest,exactly what this world needs!! Thanks again Tony and the team A."
    Tony responded:
    "Hi Marcus, I enjoyed talking with you about our shared love of motorcycles, different marques but both 2 wheels. We enjoy what we do and that\'s one of the reasons why we are good at it. Ride safe."
    Rating by: Marcus  |  Rating posted: 1st Nov, 2011  |  Contact: Tony  |  Job date: Oct, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Marcus•1st Nov, 2011•More details, one reply…
  • 98%
    "Im a new RN in NZ and i got the job in Lower Hutt,Wellington.But since I was in Hamilton and not very familiar with the road to Wellington,I was wondering how to get my car there without the stress of driving it until I discovered Captain transporter from the internet and got a job quote from them.They picked up my car Saturday morning and I just received my car yesterday Wednesday afternoon.Thank you guys at Captain Transporter for delivering it and keeping it in one piece.I appreciate how… quickly you adjust to the schedule I gave you when to pick up my car and when I prefer for it to be delivered.

    I will raise 2 thumbs up for Captain Transporter and the service they provided to me.

    Many thanks,

    Jett =)    "
    Tony responded:
    "Thanks Jett. We can always cope with changes as long as we have enough time. It was a pleasure to transport your car for you."
    Rating by: Jett  |  Rating posted: 27th Oct, 2011  |  Contact: Tony  |  Job date: Oct, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Jett•27th Oct, 2011•More details, one reply…
  • 100%
    "We needed to get a vehicle from Auckland to Christchurch at short notice and Captain Transporter had it there in 4 days. In the past we had experienced moving a vehicle by container shipping but this way by road through Tony was so much easier. Instant free online quote, easy pay method, very reasonable and great door to door service. Thanks heaps Tony.Fantastic."
    Tony responded:
    "Thanks for that Sue. Easy for you is what we aim for."
    Rating by: Sue  |  Rating posted: 13th Oct, 2011  |  Contact: Tony  |  Job date: Oct, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sue•13th Oct, 2011•More details, one reply…
  • 100%
    "Absolutely fantastic company to deal with. Tony delivered, great friendly person and what ever was said happened. No worries taking the two cars from Auckland to Ashburton what so ever. Stress Free for me. The guy (Graham) who came to pick the cars up did justice to the company, was ever so friendly and just with his confidence and expertise made us relaxed regarding the transporting of our cars. The Guy also at the receiving end was great, treated the cars with pride and was ever so… obliging.

    Well who ever needs a company thats true to their words, handles your vehicle with pride, friendly and very reliable then this is the company for you to use. I am rating this company 110 / 100. Cheers and keep up the good work boys!!!!    "
    Tony responded:
    "Thanks for the kind words. We aim for 110 all the time. Most times we get it too!"
    Rating by: Marie  |  Rating posted: 7th Sep, 2011  |  Contact: Tony  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Marie•7th Sep, 2011•More details, one reply…
  • 100%
    "From first phone call this business truly delivered on customer service and vlue, great communication and follow up. We will use them again 100%. tony great to deal with. Thanks!"
    Tony responded:
    "Thanks for the kind words Julie. We find communication is the gel that makes things work."
    Rating by: Julie  |  Rating posted: 5th Aug, 2011  |  Contact: Tony  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Julie•5th Aug, 2011•More details, one reply…
  • 100%
    "I can\'t speek more highly of Captain Transporter, we required a veichel to be transported from the North Island and across on the Ferry, Tony who I delt with went out of his way to make the transportation go smoothly and was extremely flexiable with a few changes I made, I highly recomend this company to anyone requireing assistance in transportation - and I felt their rates were extremely reasonable."
    Tony responded:
    "Thanks for that Lyn. I think the way we ended up transporting your vehicle got it to you in the fastest possible time and without risk."
    Rating by: LYN  |  Rating posted: 4th Aug, 2011  |  Contact: TONY  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    LYN•4th Aug, 2011•More details, one reply…
  • 55%
    "Captain Transporter....I had a rather large trailer to be relocated from the waikato to north canterbury. Got two quotes to compare services; one of which was provided by Tony from Captain transporter. During my clear and easy phone-conversations with Tony, I emphasised my condition that the trailer be move on a flatdeck rather than towed. and because that was guarantueed by CT, I hired CT to do the job. Although this mode of transport was more expensive than having the trailer towed, I… supplied photos from item to be moved and after a phone-conversation was convinced to do business with Tony. Got the invoice, paid the same day and we are under way...

    So, I hired Captain Transporter\'s services...Not so, as there are third parties involved, whom are the actual carriers... it turned into a bit of a headache: misunderstanding of communication, damage to trailer...(... by whom.......god knows... he says, she says.... I admit it he did it....), and as it turned out the agreed, and paid for, mode of transport was upheld for only part of the journey.

    It is a week, a dozen phonecalls and countless emails later; the damage to the trailer will be fixed, much appreciated negociated refund is received, Calm has returned and all is well in Transportland.

    Nobody is perfect; I Think I would use Tony again.

    As far as my ratings go: I appreciated your courteousy calls and honesty. Please convey the importance of that to the actual carriers too... you know a quick call goes a long way. Thank you very much Tony and Christine, and whomever positively contributed in this saga;

    to the faceless C#*t damaging vehicles: yes you... we all know whom you are: get another job!

    Thanks    "
    Tony responded:
    "Hi Frans, sometimes we get it wrong and we got it wrong with your job. I think the most important thing when a mistake is made, is how it is dealt with. We must have dealt with it well if you are considering using us again. I wish you all the best."
    Rating by: FRANS  |  Rating posted: 3rd Aug, 2011  |  Contact: TONY  |  Job date: Jul, 2011
    Communication: 70%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    FRANS•3rd Aug, 2011•More details, one reply…
  • 100%
    "Extremely honest company! By mistake I paid them extra $ 700 and I did not even know about it until such time they made an effort to call me to apprise me of my mistake. They returned back the funds back to my a/c straightaway. Commendable...in the world of today...
    Success be with them always...
    Anil Sood Dunedin, New Zealand
    "
    Tony responded:
    "Thanks for the kind words Anil. We treat people how we want to be treated, this always works for the best. Regards, Tony"
    Rating by: Anil Sood  |  Rating posted: 20th Jul, 2011  |  Contact: Tony  |  Job date: Jul, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Anil Sood•20th Jul, 2011•More details, one reply…
  • 100%
    "Absolutely first class service - needed to get vehicles from Cambridge to Christchurch in a hurry and Tony made it happen. Will definitely use again and highly recommend to all."
    Tony responded:
    "We love challenges like your job Rae. Thanks again for the chance to do the work for you."
    Rating by: Rae  |  Rating posted: 19th Jul, 2011  |  Contact: Tony  |  Job date: Jul, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rae•19th Jul, 2011•More details, one reply…
  • 100%
    "Exceptional efficient service. Vehicle arrived in Dunedin 2 days after pick up in Wellington. Would highly recommend."
    Tony responded:
    "We are glad it worked out well for you Maria."
    Rating by: Maria  |  Rating posted: 29th Jun, 2011  |  Contact: Tony  |  Job date: Jun, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Maria•29th Jun, 2011•More details, one reply…
  • 95%
    "I recently got an offroad motorbike shipped down from the top of the North Island to Wellington. I thought the keys had been taken in the process and the bike ridden (based on a few factors), turns out It was my stuff up. I ended up finding the keys. Anyway, they say a Trial is a good test of character - in this case a company\'s service and business ethics were tested. I dealt with Tony who rationally and patiently worked through the problem with me. On the assumption of Captain… Transporter\'s error Tony was quick to support covering my losses.

    Captain Transporter will be my first port of call in future. Thanks Guys.    "
    Tony responded:
    "I appreciate the words Jeremy, thanks. Hope to do more business with you in the future."
    Rating by: Jeremy  |  Rating posted: 1st Jun, 2011  |  Contact: Tony  |  Job date: Jun, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Jeremy•1st Jun, 2011•More details, one reply…
  • 100%
    "We had to move both our cars to Wellington from Auckland. They were picked up from us and parked outside our new house - they were there parked for us for when we arrived :-) Stress free and great communication. Thanks."
    Tony responded:
    "Less stress for you Stephen is good for us."
    Rating by: Stephen  |  Rating posted: 16th Mar, 2011  |  Contact: Tony  |  Job date: Mar, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Stephen•16th Mar, 2011•More details, one reply…
  • 100%
    "I must say it was totally hassle free rang them on the tuesday and was told the car would be picked up on wednesday in Auckland and dropped off in picton by saturday, the car arrived friday in picton, received phone call to say it was available to be picked up, Arrived in perfect condition with no hassle and they were the cheapest transporters aswell. Thanks Tony and the team at Captain Transporter top job well done. A Service"
    Rating by: Paul  |  Rating posted: 7th Feb, 2011  |  Contact: Tony  |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul•7th Feb, 2011•More details…
  • 100%
    "Tony and the team at captain trasnporter..... A huge thank you for the safe delivery of our jeep from Nelson to Hamilton .....the whole process was so easy from booking through to delivery, fabulous staff and communication.Highly recommended to all

    "

    Rating by: Amanda  |  Rating posted: 24th Jan, 2011  |  Contact: Tony  |  Job date: Jan, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Amanda•24th Jan, 2011•More details…
  • 100%
    "Mate I would like to say that was excellent service from you guys, communication and service was at a high standard, car delivered to me in under 24hours.

    Will use you guys again in the future, thanks again for that.

    Regards

    Andy
    "

    Rating by: Andy  |  Rating posted: 18th Jan, 2011  |  Contact: Tony  |  Job date: Jan, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andy•18th Jan, 2011•More details…
  • 0%
    "I first rang before I decided to use the service and talked to Tony and asked how long the service takes for Auckland to Christchurch. I was told 4 to 5 days from time of booking. Sweet I thought. I booked over the web on Sunday night. On Monday night I got a reply to say it was booked in and to pay to their bank account which I did straight away. I replied at the same time to say I had paid. I tried calling on Tuesday many times to enquire as to which day they would pick up the car. No one… ever anwered the phone. I called again on Wednesday and spoke to Cristina to ask when the car was going to be picked up. She was quite unhelpful and rude. The car was arranged to be picked up on Thursday, which they failed to do. It was subsequently picked up on Saturday. The pick up person relayed to me the the car should be delivered either the following Wednesday or Thursday. It did not arrive on Wednesday. On Thursday I rang and spoke to Tony to check when it would arrive. I was told Friday. This is Christmas eve. I explained that I would be at home on Friday and to deliver it there. He said he would arrange it. TODAY IS FRIDAY. CHRISTMAS EVE. I RANG IN THE MORNING AND SPOKE TO CRISTINA AGAIN TO CHECK WHEN THE CAR WAS COMING. SHE SAID THIS AFTERNOON. IT IS NOW 6PM ON CHRISTMAS EVE. 10 WHOLE WORKING DAYS HAS PASSED SINCE I BOOKED IN MY CAR. I DON\'T HAVE MY CAR. WHERE IS MY CAR I DON\'T KNOW. WHY HAS NO ONE CALLED TO SAY THEY WON\'T MAKE IT WHY HAVE THEY NOT MADE IT

    I AM VERY VERY VERY UNHAPPY WITH THE SERVICE I HAVE RECEIVED FROM THIS COMPANY. THEY HAVE BEEN HARD TO GET HOLD OF, THEY HAVE BEEN POOR AT COMUNICATING. CRISTINA LACKS SIMPLE CUSTOMER SERVICE SKILLS. THEY HAVE NOT DELIVERED ON TIME BY A LONG WAY. 4 TO 5 DAYS HAS TURNED INTO 12 AND COUNTING.

    Captain Transporter you have dropped the ball on this one. I will never use or recommend your services to any one. What should have been a simple operation has turned into a farce!    "
    Tony responded:
    "Well Vaughan. I\'ll answer the above on a step by step basis. Sometimes we get things wrong and we are the first to own up and apologise. In this case we did everything right. Firstly when you rang I would have said (as I say it many time a day) that the transportation takes 4 or 5 working days from Auckland to Christchurch from when we get the vehicle. This is a LOT different than as you say above, 4 or 5 working days from booking. I did a bit of homework on your posting above and spoke to Helen who the car came from, the Auckland dispatcher and the Christchurch dispatcher. We tried to pick the car up on Tuesday and couldn\'t as the time was not convenient for Helen. She was not available for the car to be picked up on Wednesday and SHE asked for the car to be picked up on Saturday, which we did. The car was never arranged to be picked up on Thursday as you say above. You spoke to me on Thursday, and after checking with the Christchurch dispatcher, I rang you back said the car would be delivered on Friday. As I said above, I spoke to the Christchurch dispatcher yesterday, he informs me that he had two trucks in Christchurch all day delivering vehicles to clear up before Christmas. He also is adamant that a message was left on your phone on Friday when you didn\'t answer it, to say the car can be delivered that day when you ring back. (We ring and speak to people before we deliver cars to make sure they will be home in case they have gone away or want the vehicle taken to a different address and also so that they can check the vehicles over when they are delivered). Now here is the interesting part, you rang back in reply to the Friday message, on Monday which was a public holiday, wanting your car to be delivered then. If you had checked your messages on Christmas Eve, you would have had your car for Christmas. As I first said Vaughan, if we get things wrong, and it does happen, we are the first to own up to it and fix things. In this instance, we did everything right. "
    Rating by: Vaughan  |  Rating posted: 23rd Dec, 2010  |  Contact: Cristina And Tony  |  Job date: Dec, 2010
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Vaughan•23rd Dec, 2010•More details, one reply…
  • 100%
    "I can\'t rate this company enough,they were FAST-EFFIECENT-FANTASTIC AND VERY REASONABLY PRICED SERVICE!!!!!!!So those out there looking to have vechicles transported look no further as captai transporter are the team to do the job right and right now. "
    Tony responded:
    "Thanks for spreading the kind word Julia."
    Rating by: Julia Murray  |  Rating posted: 17th Nov, 2010  |  Contact: Tony  |  Job date: Oct, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Julia Murray•17th Nov, 2010•More details, one reply…
  • 100%
    "Brilliant service i cant recomend tony and his team enough ,Never had to deal with car transporting befor but tony made everything simple and extremly stress free Car was picked up in Tauranga on thursday morning and i was driving it in Nelson on friday afternoon,.Would definatly use Captain Transporter again and definatly recommend to my friends "
    Tony responded:
    "Our pleasure Marie. Thanks for the kind words."
    Rating by: Marie   |  Rating posted: 5th Nov, 2010  |  Contact: Tony   |  Job date: Nov, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Marie •5th Nov, 2010•More details, one reply…
  • 100%
    "Captain Transporter provided me with the best customer service and customer satisfaction. They made everything a breeze and I didn’t need to worry about anything. I recommend this company to anyone that needs there vehicles both very big or small transported. You guys out did yourself. Thank you very much!! Tony you rock. Use these guys... you wont be disappointed on quality. A BIG thank you again! Laura"
    Tony responded:
    "Kind words Laura, thanks. Noone needs hassle in transporting vehicles, that\'s why we do well what we do."
    Rating by: Laura  |  Rating posted: 19th Oct, 2010  |  Contact: Tony  |  Job date: Oct, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Laura•19th Oct, 2010•More details, one reply…
  • 100%
    "What great service Tony & his team provide. I would highly recommend them to anyone else that requires vehicle tansportation. Tony made the whole thing easy, I didn\'t need to worry about booking ferry crossing etc, he looked after everything from start to finish, right down to car being parked in the carport on completion of delivery (my thanks to the truck driver). One happy customer."
    Tony responded:
    "Thanks for that Pam. Happy customers is what we aim for."
    Rating by: Pam  |  Rating posted: 18th Oct, 2010  |  Contact: Tony  |  Job date: Oct, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pam•18th Oct, 2010•More details, one reply…
  • 100%
    "I rated Captain Transporter business the best I have had to deal with in a very long time. Tony is a real deal Kiwi bloke, delivering A1 customer service with a fantastic phone manner explaining the transporting proceedures which was easy....they do all of the work. Thanks Guys"
    Tony responded:
    "Thanks Viv. Easy for you is good for us. May there be many more"
    Tony responded:
    "Thanks for the kind words. "
    Rating by: Viv Rosewarne  |  Rating posted: 24th Aug, 2010  |  Contact: Tony  |  Job date: Aug, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Viv Rosewarne•24th Aug, 2010•More details, 2 replies…
  • 100%
    "Vehicle arrived on time and communication from Tony was brilliant.
    They provide an excellent Service!!!
    HIGHLY RECOMMENDED TO ALL    "
    Cristina responded:
    "Thanks for the kind words."
    Rating by: Nathan  |  Rating posted: 23rd Aug, 2010  |  Contact: Tony  |  Job date: Jun, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nathan•23rd Aug, 2010•More details, one reply…
  • 100%
    "Great friendly service provided by Tony and his team. Found them by chance on Google and was very happy with the result. Great information provided about the process and easy to follow instructions for collecting our car from the Strait Ferry. I would definately recommend to others and use again myself if required. Thank you for making the purchase of our car so easy! (Car transported Auckland - Picton)"
    Tony responded:
    "Thanks for the kind words. We aim to make the whole operation of tranporting a vehicle as stress feee and as worry free as possible. Glad it\'s working."
    Rating by: Alysha  |  Rating posted: 23rd Aug, 2010  |  Contact: Tony  |  Job date: Jun, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alysha•23rd Aug, 2010•More details, one reply…
  • 75%
    "Easy to find on google. Great communication. Didnt like the driver of the contracted firm kicking our tow bar repeatly, for all it was worth to remove it because they wanted to squeeze another car onto their truck. When our car turned up to new owners address, it was covered in mud, as was our one when we received it in return. No follow up. Would I us them again No, when the new owner rings me and tells me, she could have cried, it says it all. Nothing against Captain transporter, but make… sure they dont use Auto Movements to ship your car!"
    Tony responded:
    "1. Seems strange that a driver would be kicking the towbar to squeeze another car on. The truck can carry a set number of cars and that\'s it. Another half a metre wouldn\'t make any difference to the fact, either there was another car space or there wasn\'t. 2. I guess when cars are transported on an open transporter in the weather we have had throughout the country over this winter, it is inevitable that the cars will end up with some dirt on them. 3. I\'m sorry we won\'t get any repeat business from you and I\'m sorry the car didn\'t arrive as clean as you would have liked. Tony."
    Rating by: Robert  |  Rating posted: 23rd Jul, 2010  |  Contact: A Lady At Head Office  |  Job date: Jul, 2010
    Communication: 90%  |  Quality: 40%  |  Reliability: 100%  |  Value: 70%
    Robert•23rd Jul, 2010•More details, one reply…
  • 100%
    "Captain Transporter saved the day...............I was one click away from paying an alternative company when I found Captain Transporter.I found them just in time shame on you "Transpro" guess I wont be meeting you in court! Tony and Captain Transporter are a company who stand by there word.I purchased a car in Christchurch to be moved to Tauranga,I was amazed at how simple Tony made the transaction for me.Captain Transporter no there business and are highly reccomended by me they… delivered all the way in every way.

    Well done you guys you deserve only the best of days in business.

    Kind Regards

    Bethlehem Gifts Limited-Tauranga HD Limited    "
    Tony responded:
    "Simple for you is good for us. Thanks for the kind words."
    Rating by: Donna  |  Rating posted: 13th Dec, 2009  |  Contact: Tony  |  Job date: Dec, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Donna•13th Dec, 2009•More details, one reply…
  • 100%
    "I can not thank Tony enough for what he did for me, My car broke down in Taupo and needed towing to Auckland. I used another company initally but after three weeks of broken promises and no action I had enough, I called Tony and Captain transporter came to the rescue. Tony went the extra mile, and kept me fully informed, car was pick up and delivered as promised.
    Thank you again and I can not recommend Tony and Captain transporter enough.    "
    Tony responded:
    "We were glad to get you out of the spot of bother you had landed yourself in. Thanks also for the kind words, just doing our job."
    Rating by: John  |  Rating posted: 3rd Dec, 2009  |  Contact: Tony  |  Job date: Dec, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John•3rd Dec, 2009•More details, one reply…
  • 100%
    "Friendly and efficient service - would definitely recommend them!"
    Tony responded:
    "Thankyou for taking the time to write this. "
    Rating by: Rita  |  Rating posted: 3rd Dec, 2009  |  Contact: Tony  |  Job date: Nov, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rita•3rd Dec, 2009•More details, one reply…
  • 100%
    "Excellent service all round. Will definitely reommended to anyone requiring this service. Thanks for great job done."
    Tony responded:
    "Our pleasure, thankyou for the job. Without clients like you we wouldn\'t be here."
    Rating by: Peggy  |  Rating posted: 26th Nov, 2009  |  Contact: Tony  |  Job date: Nov, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peggy•26th Nov, 2009•More details, one reply…

Unauthenticated ratings (3)

  • 83%
    "Very helpfull business although we never used their service in the end as our vehicle broke down just when we delivered it to go to Auckland.. They were very abliging to help me I would recommend them. Thanks again for your help. Cheers from Seamus"
    Rating by: Seamus  |  Rating posted: 16th Jan, 2011  |  Contact: Tony  |  Job date: Jan, 2011
    Communication: 100%  |  Quality: 90%  |  Reliability: 50%  |  Value: 90%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Seamus, 16th Jan, 2011•More details…
  • 83%
    (no comment)
    Rating by: Stacey  |  Rating posted: 23rd Aug, 2010  |  Contact: Tony  |  Job date: Jun, 2010
    Communication: 70%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Stacey, 23rd Aug, 2010•More details…
  • 100%
    "The team at Captain Transport provided an excellent service which made things much easier for me and I thank them for that."
    Rating by: Emerson  |  Rating posted: 30th Nov, 2009  |  Contact: Tony  |  Job date: Nov, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Emerson, 30th Nov, 2009•More details…

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