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The job they did for grounds maintenance was exceedingly poor. They only worked on a small area of the property, leaving everything else untouched. When asked why this was so, Dean blamed my poor gardening skills and decided that it was my landlord’s problem; despite the fact that he was hired to do this job.
Regarding payment, Dean demanded cash only yet did not have a receipt book so he promised to issue a receipt via email that same evening – I received my receipt over four weeks later after many arguments with him. In one of my email correspondences with Dean, he says that he would only issue a receipt if I acknowledge, in writing, that he provided a great cleaning service and that I am happy with the outcome.
Due to their poor service and abusive correspondences, I filed a complaint with Mr. Green’s National Franchisor, Julian Smith (Dean’s brother) who said that it was my problem and that he had better things to do than help resolve the situation.
Two months on and many arguments later, Dean agrees to gives me a partial refund.
As a testament to Mr. Green’s quality of work, my landlord finds it difficult to believe that professionals actually cleaned the property.
In summary, you can save yourself a lot of money, avoid unnecessary stress, and clean the property to a higher standard by doing it yourself. I will never use Mr. Green again nor would I ever recommend them to anyone."
Communication: 20% | Quality: 10% | Reliability: 0% | Value: 10%