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Contact details and reviews of Bathroom Direct - East Tamaki, East Tamaki. Avoid the Cowboys - Find tradespeople you can trust, for free. View the Bathroom Direct - East Tamaki contact details and reviews, and decide if you want to do business with them.
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5
Smales Road
East Tamaki |
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PO Box 58-031
Greenmount
Auckland 1730 |
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| About business: |
Bathroom Direct is a privately owned and long established New Zealand business, heavily involved in the bathroomware industry for over 40 years. ... |
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| Description: |
We import and manufacture a high quality range of Shower enclosures, Bathroom cabinets, toilet suites and Acrylic Baths. We also offer renovation and installation services to support the supply of these products, and specialize in taking care of the entire renovation process from start to finish. View our Website for our photo gallery and client references and testimonials. |
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| AUTHENTICATED RATINGS BY CUSTOMERS |
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(97.5%) |
Contact: Kevin Cox
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Jane says: "Reliable and easy to contact and communicate with."
Communication: 100% Quality: 100% Reliability: 100% Value: 90% |
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Job date: November, 2011. Posted on: 2nd Nov, 2011 at 6:58pm. |
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(100%) |
Contact: Kevin
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Leola says: "Well where does one start when you get a great job done by a good company. Kevin and Peter from Bathroom Direct cannot be faulted. They listened to everything we wanted and worked within our tight budget and even allowed us to use our own electrician and tiler. The job was done on time and we can't fault it. We choose them not only because of their reputation but also because we liked the look of their product. Their show room is well layed out and helped us decided what we wanted. Nothing was a problem and I just can't believe how easy they made it. Highly recommend Kevin and Peter and Bathroom direct. Thanks heaps for our lovely bathroom."
Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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Job date: June, 2011. Posted on: 2nd Sep, 2011 at 12:55am. |
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(100%) |
Contact: Kevin
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Fiona says: "We were very impressed with Kevin and his attitude to our small bathroom renovation.
We had a tight budget and he worked to that.
He came up with a great use of the space and fit in everything that we wanted.
We also had tight time lines as I was going overseas and the job had to be completed by a specific date.
Everything went well with the tradesman and they were well managed by Peter.
The finished result was terrific and was exactly what we wanted.
We would certainly use Bathroom Direct again and would and have recommended them to friends and colleagues."
Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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Job date: February, 2011. Posted on: 18th Jun, 2011 at 9:26pm. |
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(95%) |
Contact: David Corbett & Peter
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Paul & Kate says: "Great job, well done. Both David and Peter very approachable and open communicators, it was great to work with guys who not only contributed ideas but also actually listened to and understood what we wanted.
Workmanship to a very high standard with a clear pride in their work from all concerned. Callan's workspaces were always left immaculate after hours and rubbish/debris was taken away as promised - having plastic walkways laid over carpet for the project's duration was an unexpected and appreciated added touch. Highly recommended."
Communication: 100% Quality: 100% Reliability: 90% Value: 90% |
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Job date: May, 2011. Posted on: 8th Jun, 2011 at 6:59pm. |
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(20%) |
Contact: Kevin Cox / Peter Tomkies
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Natalie says: "Kevin Cox was very helpful in quoting us on our bathroom renovation and maded regular contact with us to ensure that Bathroom Direct got the business. The customer service changed considerably once we'd signed the quote and paid our deposit and the project manager did not offer what I would consider to be good customer service. We were lead to believe that the service was from "Concept to Completion" but then found out (almost by accident) that our final inspection had not been completed. When we asked about this we were told we had to sort it out, although in the end Kevin made the appointment with the inspector on our behalf.
We had a number of issues with the bathroom both during and subsequent to installation including the fact that chipped tiles were laid and had to be pulled out causing a crack in the wall which was then filled inexpertly with silicon, the lighting was installed in the wrong place, the vanity installed was scratched, the plating on the basin tap started to come off within a couple of months of installation, a copper washer was used on a chrome light fitting and we were not advised that the glass in the windows would need to be replaced or that we would need a pressure regulator installed - as a result the shower tap drips constantly. This is still not fixed. Finally, the clasp holidng the toilet seat to the toilet has broken leaving me wondering about the quality of the components used by Bathroom Direct.
I have read a number of other comments about Bathroom Direct online and in most cases the response to the negative comments has been that we have fixed the problem so why is the customer complaining. We chose to have Bathroom Direct install our bathroom to save us having to manage the project and do a number of things ourselves and accepted that we would have to pay for this. In the end, I don't believe we got value for our money and the time I have spent chasing up issues during and after the installation of our bathroom could have been better spent managing the project ourself with some considerable saving.
I would not recommend Bathroom Direct to any of my friends or colleagues. "
Communication: 20% Quality: 10% Reliability: 30% Value: 20% |
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Job date: July, 2010. Posted on: 29th Apr, 2011 at 6:13pm. |
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Brent Coutts replies: "Natalie's comments are justified. The unfortunate series of events frustrated both Natalie and ourselves. Third party product issues should have been resolved by our company well before they became an issue to Natalie, and in this respect we failed to live up to our own expectations, and effectively manage the job to the satisfaction of our client. Thanks for the feedback Natalie, we take your comments on board and have made changes to our systems accordingly." |
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Posted on: 4th Jul, 2011 at 6:05pm. |
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(100%) |
Contact: David Corbett
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Brenda says: "David was very helpful, prompt and friendly from the initial consultation to the finish. The bathroom is in a tenanted property and was small and basic so there was not a lot of opportunity to make a real statement. The product range was excellent for our purposes and we're very pleased with the result. I'd recommend David to my best friend!"
Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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Job date: October, 2010. Posted on: 19th Oct, 2010 at 3:05am. |
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(100%) |
Contact: Kevin Cox
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Emil says: "The completed job was of the highest quality and and would have no hesitation in recommending Direct Bathrooms to any body.
Emil Tui"
Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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Job date: August, 2010. Posted on: 1st Sep, 2010 at 3:29pm. |
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(100%) |
Contact: Kevin Cox
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Fay says: "All work, from stripping of floors to final installation, was of high standard. Tradesmen used by Bathrooms Direct were prompt, efficient and tidy. Tiling work was very nicely finished. Peter Tomkies managed the job, and was at all times very helpful if we had any queries or wanted things done differently, which made it all very easy for us."
Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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Job date: May, 2010. Posted on: 26th Jul, 2010 at 4:36pm. |
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(100%) |
Contact: Fiona And Kevin Cox
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Yvonne says: "From the beginning when we first contacted Bathroom Direct, we
felt confident that we were dealing with a first rate firm. From then on we have not had any need to complain. The tradesmen were all very polite, on time, easy to get on with amd without exception cleaned up after them at the end of the day. The Project Manager was also very obliging and inspected the job daily. All in all, a job well done.
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Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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Job date: May, 2010. Posted on: 11th Jun, 2010 at 12:46am. |
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(100%) |
Contact: Kevin & Fiona
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Wendy says: "The whole experience from go to woe was very good. Kevin and Fiona listened to us and proposed a very practical design. All the workmen were extremely polite and they worked quietly and efficiently.
I would have them back in a minute, if I had the money and another bathroom to do up. ;-)"
Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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Job date: March, 2010. Posted on: 1st Apr, 2010 at 8:48pm. |
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(97.5%) |
Contact: David Corbett
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Kay says: "I wuld recommmend bathroom direct, they were efficient, timely, and cost effective. And i haqve a great looking bathroom!"
Communication: 100% Quality: 100% Reliability: 90% Value: 100% |
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Job date: March, 2010. Posted on: 11th Mar, 2010 at 1:58pm. |
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Contact: Kevin
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Ursela says: "I have just phoned and found these people totally unhelpful. I wanted a quote for a new vanity, glass for a shower and taps. Firstly I was told to go to the web site and pick a vanity HELLO this is why I want a quote because I want someone to have a look and let me know the size. Secondly when I gave my address I was told well no you are not in St Heliers you are in Glendowie HELLO I live at the St Heliers end and I am in St Heliers. The Rep lives inj St Heliers so what is the problem???? Looks like these people don't need any work and it is all just too much tropuble for them."
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Posted on: 25th Feb, 2010 at 2:00pm. |
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Kevin replies: "Firstly I would like to apologise for any upset that this customer has taken from the phone call. I was just trying to get all the relevant details from her and was hung up on when I said Glendowie not St Heliers. The road she lives on goes right through both suburbs. We were quite prepared to send a consultant to help her after hours or on a weekend day, as she works, but did not get this opportunity. We direct a lot of our customers to our website as it is great first step to see our range of product and the services we offer before we visit them..
I wish her all the best of luck with her project." |
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Posted on: 25th Feb, 2010 at 3:31pm. |
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(92.5%) |
Contact: Kevin Cox
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Bryant says: "Bathroom Direct is a long established company with a contemporary attitude.
The designers and project managers insist on dotting all the ‘i’s and crossing all the ‘t’s.
The management that I met focus on getting it right.
All the tradesmen involved with the project, whether contractors or employees are of a first class standard. Personal competency is expected of course but all these men are friendly, helpful people too.
Our new bathroom generates a fair amount of envy and desire in all that have seen it. We have no hesitation in telling them how to get the same for themselves. Just get in touch with Bathroom Direct and get the ball rolling.
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Communication: 100% Quality: 90% Reliability: 100% Value: 80% |
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Job date: January, 2010. Posted on: 9th Feb, 2010 at 12:01pm. |
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(60%) |
Contact: Kevin Cox
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Paddy says: "We found the initial meetings with Kevin very helpful for the design of our bathroom. The work was started on time but due to many issues with the products and the workmanship took almost 6 weeks to complete as opposed to the 3 weeks promised. As time went on there was little or no rapport with the project manager and leaving aside the product and finish issues this would be the main reason we would not recommend this company. He was very defensive and only wanted to get the work completed and not necessarily completed to the customers satisfaction."
Communication: 70% Quality: 50% Reliability: 70% Value: 50% |
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Job date: March, 2009. Posted on: 5th Jun, 2009 at 6:48pm. |
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Brent Coutts replies: "I have discussed this feedback with our sales team and project manager, and would like to respond as follows.
Paddy's main complaint was with a decision by our plumber to place a cistern tap on the L/H side of the toilet to suit the water inlet side of the toilet cistern.
After the job was completed, ( within the 3 weeks quoted ) it became obvious that the tap was unsightly and should be moved.
We agreed with Paddy, and at no cost to him, proceeded to have the tap repositioned.
This work involved a carpenter, the plumber, the carpenter again, then a plasterer and then finally the painter.
This extra work took time and needed co-ordinating, not the 3 weeks that Paddy suggests, but it did take longer than we would have liked.
We try our best to get things done right the first time. In the words of L.V. Martin, it's the putting right that counts, and I believe we did just that." |
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Posted on: 10th Jun, 2009 at 9:15pm. |
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| Rating: |
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(97.5%) |
Contact: Kevin Cox
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Martina says: "The team at Bathroom Direct were very friendly and helpful. It was nice not to worry about having to handle the renovation ourselves and leave all the process to them. I would definetly recommend this company to my friends and relatives."
Communication: 100% Quality: 100% Reliability: 100% Value: 90% |
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Job date: April, 2009. Posted on: 15th May, 2009 at 9:44pm. |
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Brent Coutts replies: "Thanks for your posting. I couldn't ask for a better referral than that. " |
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Posted on: 27th May, 2009 at 6:03pm. |
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| Rating: |
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(95%) |
Contact: Kevin Cox
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Ron says: "Very friendly and efficient tradesmen, happy with the end result, job done in time."
Communication: 100% Quality: 100% Reliability: 100% Value: 80% |
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Job date: February, 2009. Posted on: 12th May, 2009 at 11:35pm. |
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Brent Coutts replies: "Thanks for your comments Ron" |
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Posted on: 27th May, 2009 at 5:40pm. |
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| Rating: |
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(95%) |
Contact: Kevin Cox
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Brent says: "They started the day they said they would. They were fast, tidy and very high quality finish.The tradesmen ( Jason especially) were top notch. They finished ahead of time and on budget, and left everything clean and tidy. STOAKED!!! Ive never had such good service in my life. If you want your bathroom done up and want to be treated like a king then these are the people to go to.Many thanks to Kevin and the team at Bathroom Direct."
Communication: 100% Quality: 90% Reliability: 100% Value: 90% |
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Job date: January, 2009. Posted on: 12th Apr, 2009 at 4:56pm. |
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Brent Coutts replies: "We are continually redefining our standards and operational procedures. It's very gratifying to hear that everything went smoothly and according to plan. Thanks for your comments" |
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Posted on: 27th May, 2009 at 5:42pm. |
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(100%) |
Contact: James (initial Salesperson), John Taylor
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Kerry says: "This company is amazing, they go beyond the realms of any customer service I have ever experienced! Their sales staff really know their products which are reasonably priced as well as good quality. I have absolute confidence in this company and highly recommend their products, people & after sales service."
Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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Job date: March, 2008. Posted on: 6th Apr, 2009 at 1:58pm. |
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Brent Coutts replies: "Thanks for your comments Kerry.
In today's tough economic environment, we try very hard to stand out from the crowd and provide excellent customer service. We look forward to being of service to you in the future." |
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Posted on: 27th May, 2009 at 5:49pm. |
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(95%) |
Contact: Kevin Cox
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Susan says: "The project was efficiently managed from start to finish and the end result was fantastic.We couldnt have been happier and they cleaned up after themselves as well!!
The other thing was that they stuck to budget and there were no unpleasant little surprises."
Communication: 90% Quality: 100% Reliability: 100% Value: 90% |
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Job date: March, 2009. Posted on: 5th Apr, 2009 at 8:16pm. |
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Brent Coutts replies: "Thanks Susan
Keeping a clients home clean, tidy and secure is a key focus of our project management system. Thanks for your custom, we enjoyed working with you on this project." |
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Posted on: 27th May, 2009 at 5:52pm. |
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| Rating: |
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(95%) |
Contact: Kevin Cox
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Gerald & Barbara says: See my rating above
Communication: 100% Quality: 100% Reliability: 100% Value: 80% |
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Job date: September, 2008. Posted on: 5th Apr, 2009 at 7:17pm. |
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(97.5%) |
Contact: Kevin Cox
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James says: "We rang Bathroom Direct to enquire about renovating our bathroom in early December.
Their designer Kevin was quick to come out to visit and measure up, and his quote and design was shown to us in their showroom which made the project all very clear.
A little while later we booked the job for january, the tradespeople were all very professional and tidy, and the job was done well.
It was great having everything done for us, as I have organised our previous renovations ourselves and know how much of a hassle they are. The job did have a few hiccups but was all easily fixed by the project manager and was stress free for us.
Thanks Kevin and team for a great job, were really happy!
J"
Communication: 100% Quality: 100% Reliability: 100% Value: 90% |
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Job date: January, 2009. Posted on: 11th Feb, 2009 at 5:58pm. |
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Brent Coutts replies: "Thanks James
It's a few months since we completed the work for you. I trust you are still enjoying your new bathroom as much as when it was first renovated.
Thanks for your comments. I'm sure they will give confidence to potential clients looking to engage my company to handle their own Bathroom Renovations." |
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Posted on: 27th May, 2009 at 5:59pm. |
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(6.25%) |
Contact: John Collis
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Yolanda says: "This salesman did a real number on us. We had quotes from other manufacturers and he assured us that he would match them as long as we did all our business through him. So we did but unfortunately never got anything from him in writing. (You always learn the hard way). When the bill arrived the figures were not only higher than what we had been quoted elsewhere..... they were ridiculously higher. We got in touch with his superior who then outright called us liars (which seems ridiculous to me as why would we buy from them when we already had cheaper quotes). They were rude, unprofessional and we will never deal with them again!"
Communication: 0% Quality: 0% Reliability: 25% Value: 0% |
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Job date: February, 2002. Posted on: 9th Feb, 2007 at 3:21am. |
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Brent Coutts replies: "This Lady is being completely unreasonable. The facts are that we sold her some equipment, which an independant builder installed for her.
She then found 1 item, a tap, on sale at a merchants clearance sale, and demanded we give her a credit for the difference. We declined but did offer to credit her in full if she purchased the 'on sale' item and returned it to our office as a replacement for the unit we had supplied.
This was all too much for her and she posted this negative comment.
Dissapointing!" |
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Posted on: 10th Feb, 2009 at 6:58pm. |
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| UNAUTHENTICATED RATINGS BY CUSTOMERS |
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| Rating: |
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(87.5%) |
Contact: David Corbett And Peter
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Sue says: See my rating above
Communication: 100% Quality: 90% Reliability: 100% Value: 60% |
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NOTE: FEEDBACK NOT AUTHENTICATED BY POSTER.
Job date: July, 2009. Posted on: 31st Jul, 2009 at 4:01pm. |
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(100%) |
Contact: Peter Tomkies
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Dayna says: "We have worked with Bathroom Direct over a preiod of 5 years and have always found them to be a professional and well managed team. They work extremely well together and relate well to all involved in any job. They listen to clients requirements and strive to meet them. They value all those who contribute to the success of Bathroom Direct and this is evident in their financial management, we have always been able to rely on BRD for payment of services. We would highly recommend Bathroom Direct. "
Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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NOTE: FEEDBACK NOT AUTHENTICATED BY POSTER.
Job date: May, 2009. Posted on: 13th May, 2009 at 1:04am. |
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Brent Coutts replies: "Bathroom Direct is only as good as our staff and tradespeople. We expect high standards from our staff and suppliers and you have consistently demonstrated that to us. Thanks for your comments and support." |
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Posted on: 27th May, 2009 at 5:38pm. |
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| Rating: |
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(100%) |
Contact: Kevin Cox
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Selwyn says: See my rating above
Communication: 100% Quality: 100% Reliability: 100% Value: 100% |
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NOTE: FEEDBACK NOT AUTHENTICATED BY POSTER.
Job date: October, 2008. Posted on: 9th Apr, 2009 at 8:29pm. |
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| Rating: |
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(95%) |
Contact: Robert Long
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Andrew says: "From the initial consultation through to post installation communications the Bathroom Direct sales/customer service team were a delight to deal with, friendly, courteous, understanding and professional.
The project manager kept things moving even when certain challenges occurred along the way. Together with the sales team they always gave us options for resolving these difficulties
The house was left as clean and tidy as is realistic every day.
The quality of workmanship is outstanding and we could not be happier with the final product.
Not a cheap option but they delivered on every promise and for us well worth it and highly recommended."
Communication: 100% Quality: 100% Reliability: 100% Value: 80% |
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NOTE: FEEDBACK NOT AUTHENTICATED BY POSTER.
Job date: December, 2008. Posted on: 26th Mar, 2009 at 3:36pm. |
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Brent Coutts replies: "From your comments it sounds like we did a great job for you. Your positive comments are genuinely appreciated.
Thanks for entrusting your Bathroom Renovation to us." |
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Posted on: 27th May, 2009 at 5:56pm. |
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