FlexiHost Limited / Computer and IT Services in Rosedale (Auckland)

Upon logging this as a call my local internet connection was blamed despite explaining I test across multiple connections including a 4g connection and mutiple ADSL/fibre locations. As an IT Infrastructure… engineer I know when I'm being mugged off, and I am being mugged off! Requested a CPU load graph for a time period for the server I was on (as I suspect high CPU time on the web server as the cause due to the nature of some of the symptoms) but never received. Time to find a new local provider that actually knows their stuff!"

Beware"

Then came Openhost. Things started out acceptable and now have gotten to the point of being a bad joke.
Email regularly stops working and frequently its impossible to login to email.

Support when it comes is pretty good, but often it takes me following up support tickets via social media (its often quicker than the phone - longest I've had to wait… on hold without talking to someone was just under 23 minutes which resulted in their system terminating the call and starting again) but even then I wouldn't consider support speedy.

I run a lawns business, no databases, nothing tricky. Just a static website. Surely getting the basics of cpanel and email shouldn't be hard.

Will be moving and won't look back"

I was told "unofficially" by one of their staff that they put less service into FexiHost, in favor of Open Host clients. My guess is they are trying to get people to move to Open Host so they can charge more. Given it is the same company, I would be skeptical Open Host would be any better.

Now they have slow response times, long phone hold times, engineers… don't even acknowledge jobs for days (once they told me that they are too busy to respond to jobs on Fridays) and blame the client not for not chasing them up sooner when jobs aren't completed.

Would not recommend for anything other than a personal account where you don't care about up time or about customer service."

Thanks Guys!"

My emails had stopped working due to using up my quota with them.

I have a company and my email server was down and I was literally losing money by the second as none could get in or out.

I got onto the instant chat with Steve and somehow he managed to get my site and all email addresses transferred to their servers and running within about an hour. Which is… supposed to take 24hours.

A very happy customer and I cannot believe the level of service they offer - highly recommended!"

Via our contact point Steve, they couldn\'t have been more helpful as we transitioned from our original host to them. I read a number of reviews before choosing a better hosting service and FlexiHost deserve all the praise they receive - they certainly lived up to it. They even suggested a solution for our online payment dead-end, and it works a treat! Top marks FlexiHost."

A true professional hosting/domain company, I give them AAA any time.

Thanks Flexihost

Schaa"

But they don\'t stop there, Steve makes hosting websites an almost enjoyable experience with the greatest customer service I\'ve seen in an online company.

Thanks… FlexiHost for making hosting that much easier!"

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