Harbour Floorsanding / Torbay

"Kasper: You told me that you used a machine 35 years ago as when I came to do the quote you said it was old and made a lot of dust! You commented on how good our machines were and that you never used a buffer machine when you saw ours – so you never achieved a fine finish 35 years ago! Your thick coats of polyurethane had concealed the damage you had done by sanding and coating it yourselves 35 years ago – you were inexperienced! You say there were hardly any blemishes, which means that there were blemishes – so you’re admitting that there were blemishes already – by us sanding it, it only made evident the destruction you did to the floor 35 years ago. We could only give you the best job possible with what we were given to work with. To the “so-called” Floor Sander who offered a second opinion: You should act on a professional level rather than personal. Your so-called second opinion is slander and defamation and advising people to complain about us on No Cowboys – twice now, to make yourself seem more important is negligent. You are not a floor sander; you merely own a floor sanding company; whereas I own my company and I also carry out the work. We’ve been actively sanding for 12 years in NZ and Australia. We’re fully NZQA qualified through the Flooring association and completed a 2 year apprenticeship, not just certified, there is a substantial difference. If you minded your own business, we’d be able to sort these out, yet you insist to try and ruin our company by putting in your two cents where it’s not required, ultimately making the situation seem much worse than it really is. Why can’t you be happy for a fellow floor sander doing well in their profession – we should be helping each other out rather than bringing each other down. We’ve worked extremely hard to be where we are today and we can’t help that we are approachable, professional and competitively priced and that we are the preferred by customers. We always look for the good in an old floor. Our work and references speak for themselves. No Cowboys: Disgusting service! You allow for one-sided comments without verifying between both parties’. As of the end of the month, we will no longer be associated with you. If you want to know how a real website works, go and see our profile on www.builderscrack.co.nz/reviews/zb38t8. It\'s too easy for competitors to advise customers to leave bad feedback, in our case twice now, from the same person. Get better checks and balancing in place!"

"The customer was very pleased with the job and paid for it happily on completion. Two weeks later the customer contacted me to say that they could see waves in their floor. When we finished and left the job it was 100 better than it was to start with as it was previously dilapidated cork and the subflooring was sub-standard/uneven which had also been hidden under a rug. We can only deliver a result based on the initial product - We are limited by the condition of the floor as to the finish achieved. Sanding and finishing a timber floor is a skill acquired over many years. Bear in mind that, as all the work is done by hand controlled machines and applicators, there may be evidence of this in the floor. As you live on the floor it will gain character and a feel that is unique to your home. This is all part of the beauty of owning a timber/cork floor. We are a reputable business and have many happy customers on our website: http://www.harbourfloorsanding.co.nz/content/testimonials As well as on BuildersCrack.co.nz: http://builderscrack.co.nz/reviews/zb38t8 It is unfortunate that this rating has affected our overall percentage on NoCowboys as it is defamatory and a complete misrepresentation of Harbour Floorsanding Limited."