Quickstop Auto Service

• 20%
  "I recently needed a seatbelt replaced on mine and my girlfriends car to allow it to pass its WOF. I looked at doing the job myself and was unable to due to a lack of certain tools.
  I asked my girlfriend to call around some mechanics on her day off and get some prices. Quickstop quoted their highest end estimate for an hours labor and reassured her this would be the very worst case scenario. Fair enough, so we went with them and booked an appointment for 4pm that day.
  She had never been to… a mechanics and was not sure of the process. Upon arriving she was met with hostility and a sarcastic moron behind the counter. Not the friendly welcoming face, and honest advise advertised.
  
  She was told to come back in half and hour and asked "if she was going for a jog", this girl could run rings around the moron propping up the desk.
  
  The garage shut at 5. She got back there at 4.25 and waited in the allocated area. No one approached her to let her know what was going on. At 5pm on the dot (convienently bang on closing time) they appeared and informed her they had to remove the seat to complete the job and that she would indeed be charged the $82.50 high end estimate.
  
  I was 99% sure that the seat didnt need to be removed to replace the job, so double checked with a friend and they confirmed.
  
  I truely believe these guys took total advantage of the fact they saw a nervous young women looking for help and advise on her car and charged whatever the hell they wanted. If I had been able to drop the car in myself for her, I sure we would have had a very different story! Absolute **** takers"

  John responded:

  "I actually answered the the call myself and I estimated it would take between half an hour and an hour to fit, not having seen either the seat belt which you supplied or the car. I even said that some belts are harder to access than others. I was in the room when she arrived and do not believe there was any hostility at all and and attempt a humour did not seem to work if that was taken as sarcasm I apologise as I am sure it was not intended that way. The Garage does not shut at 5.00 it shuts at 5.30 and the doors were open till after 6 on the day, When replacing a seat belt you should always replace the whole belt both ends, this is a safety issue as the buckles are matched. To get easy access to the buckle end it is easier to remove the seat, 4 bolts. There was no advantage taken of anyone, the job our mechanics are electronically clocked on and off the job it too .92 of an hour and that is exactly what she was charged. If it had been you the exact same process would have happened. The job was done properly the belt fully replaced for your safety, no piss taken. "

  Rating by: Steve Byrne  |  Rating posted: 18th Jun, 2014  |  Contact: 02108333060  |  Job date: Jun, 2014
  Communication: 0%  |  Quality: 50%  |  Reliability: 10%  |  Value: 20%

  Steve Byrne•18th Jun, 2014•More details, one reply…
• 100%
  "Very happy with the friendly service and great value for money - would definitely recommend. Had a full service today for my vehicle which was half the price of what others in town had quoted. Friendly and helpful, even provided free roadside assistance for six months. Very happy with this service."

  Rating by: Aimee  |  Rating posted: 23rd Dec, 2013  |  Contact: Mike  |  Job date: Dec, 2013
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Aimee•23rd Dec, 2013•More details…
• 98%
  "I have a number of cars which quickstop service.I have been using this workshop for three years now and have always found them organised and only charge for the time it took rather than getting an inflated bill.The office will always ring should there be a problem or delay.We are impressed with the level of service and price and would recomend this car servicing workshop to anybody. "

  Rating by: Tony  |  Rating posted: 28th Jan, 2013  |  Contact: John Macdonald  |  Job date: Nov, 2012
  Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%

  Tony•28th Jan, 2013•More details…
• 100%
  "Good service Thank you"

  Rating by: Roger  |  Rating posted: 21st Jan, 2013  |  Contact: John  |  Job date: Jan, 2013
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Roger•21st Jan, 2013•More details…
• 25%
  "Worse WOF ever done! They failed my vehicle, I took the car Ti get the garage to change the items that were suppose to replaced and I was so surprised when my mechanic called me and told me that half of the parts requested to replaced were in very good condition! WTF!!! I took the car back to be re inspected without mentioning that I did not replace the parts and guess what!!! They checked the car and issued the WOF label WTF!!!!!! He can you trust I business like that I was told that it was… important that the parts were changed quite quickly because it was really dangerous to drive with the car like that!! OMG!!! So not professional business!"

  John MacDonald responded:

  "We don\'t do Warrants ourself we did not fail this car, VTNZ did, we are the mechanics who tried to help you! we don\'t recheck cars VTNZ does and as stated we don\'t issue warrants for this very reason, This is neither a rational or justified comment about our business we tried to help and saved you money!"

  Rating by: Ana  |  Rating posted: 17th Dec, 2012  |  Contact: John  |  Job date: Dec, 2012
  Communication: 50%  |  Quality: 0%  |  Reliability: 40%  |  Value: 10%

  Ana•17th Dec, 2012•More details, one reply…
• 100%
  "Absolutely brilliant quote and then subsequent servicing carried out as agreed. It certainly was a \"quick stop\". Timing to get the cambelt replaced exceeded my expectations. Cheers Guys!"

  Rating by: Branden  |  Rating posted: 26th May, 2011  |  Contact: John  |  Job date: Mar, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Branden•26th May, 2011•More details…
• 100%
  "I can\'t reccommend Quickstop highly enough. How refreshing to find a mechanic\'s workshop who are fairly priced too. The service and communication were excellent, and it was all completed very quickly and efficiently.
  I recommend you use them. "

  Rating by: Kirsty   |  Rating posted: 23rd May, 2011  |  Contact: John  |  Job date: May, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Kirsty •23rd May, 2011•More details…
• 88%
  "Started work on the car as soon as I arrived. The job was finished quickly and the work done was all completed as expected with no problems. Will definitely use again. "

  Rating by: Dave  |  Rating posted: 23rd May, 2011  |  Contact: John Mac  |  Job date: May, 2011
  Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%

  Dave•23rd May, 2011•More details…
• 95%
  "From the moment of first contact they were very professional and delieverd exactly what they said they were going to. The kept me informed with the progress and finished when they said they would. I will use them as my mechanic for all my vehicles from now on."

  Rating by: Judi  |  Rating posted: 22nd May, 2011  |  Contact: John MacDonald  |  Job date: Apr, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%

  Judi•22nd May, 2011•More details…
• 100%
  "easy to deal with and job done on time and quoted price"

  Rating by: Andrew  |  Rating posted: 22nd May, 2011  |  Contact: John  |  Job date: Feb, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Andrew•22nd May, 2011•More details…
• 100%
  "Quality service provider. Always fast, honest and reasonably priced. A pleasure to do business with."

  Rating by: Mark  |  Rating posted: 22nd May, 2011  |  Contact: John MacDonald  |  Job date: May, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Mark•22nd May, 2011•More details…
• 94%
  (no comment)

  Rating by: Helen  |  Rating posted: 10th Feb, 2007  |  Contact: Not Sure What His Name Was  |  Job date: Feb, 2007
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 75%

  Helen•10th Feb, 2007•More details…

Unauthenticated ratings (4)

• 98%
  "tried to get an electrial problem sorted could nt get it in with the auto electrician but john took in my work van and got it sorted within 24 hours well impressed with his service thanks John"

  Rating by: Alex  |  Rating posted: 22nd May, 2011  |  Contact: John Mac  |  Job date: May, 2010
  Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Alex, 22nd May, 2011•More details…
• 100%
  "THEY ARE REALY GOOD AND THEY KNOW WHAT THEY TALKING ABOUT "

  Rating by: MIGUEL MILLAN   |  Rating posted: 22nd May, 2011  |  Contact: JHON  |  Job date: May, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  MIGUEL MILLAN , 22nd May, 2011•More details…
• 100%
  (no comment)

  Rating by: Guy  |  Rating posted: 22nd May, 2011  |  Contact: John  |  Job date: Feb, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Guy, 22nd May, 2011•More details…
• 100%
  (no comment)

  Rating by: Steve  |  Rating posted: 22nd May, 2011  |  Contact: John  |  Job date: May, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Steve, 22nd May, 2011•More details…