When you’re leaving feedback for a business there a few things to keep in mind to ensure those who read it get the real benefit of your opinion. After all, that’s what feedback is, your experience of the service you paid for...

This resource is aimed at those business owners who have not yet committed to putting their reputations on the line, online. It explains the many benefits of an online reputation to every business, no matter what it does, where it...

I’ve witnessed enough conflict between businesses and customers, personally and professionally, to have a good idea of how to avoid it and if it occurs, to resolve it. Firstly, and most importantly, differences are endemic to human beings. We see things, value...

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I’ve been thinking a lot about free speech really, though in truth, the issue of the right to express opinions and beliefs is something endemic to the review industry all of the time. Reviews are, after all, the subjective experience...

Search engine monopoly, Google has been accused of playing rough in Australia by an ‘experiment’ that removes certain news websites from search results. In and of itself, that’s fairly average but it is even more worrying, considering  earlier calls by...

I worked in the hospitality industry in various capacities when I was much younger and while I loved being in a kitchen, I quickly worked out that I didn’t quite have the patience or the quick thinking required to be...

Late last year, or nearly a week ago, former Australian cricket captain, Steve Smith was named test player of the decade by the ICC (International Cricket Council). Now, don’t get me wrong, Smith is a fantastic cricketer, with an incredible record...

For some businesses owners, challenging reviews are a huge obstacle and sometimes end up being a stumbling block that they just can not get past. While there is obviously a human element to dealing with and accepting criticism – fair...

In 1992 the Queen defined one of the more challenging 12 months of her reign with a handy Latin phrase that summed it up perfectly – an annus horribilis (horrible year). She was referring to a string of divorces in the family,...