By virtue of its phenomenal ratio of wins against losses and draws, the All Blacks are the most successful team in sports. The New Zealand rugby public has become so used to their national team beating other nations in test...
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In the history of All Blacks rugby it’s harder to find a more hard done by player than Keith Murdoch.  His dismissal while on tour in the UK in 1972 for punching a security guard at a hotel in Cardiff...
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For a while I have been thinking about one of the more remarkable statistics about online reviews that has been steadily increasing in the past few years. I thought about it again after reading a news story about a roofer...
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About eight years ago I had to attend a conference in Sydney and after booking a fare looked online for accommodation. I searched by location and made my choice on price. So long as I was close enough to the...
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In a case of life mirroring fiction, a recent insidious email scam bears some striking resemblances to an episode of UK TV show Black Mirror, where a visitor to online porn sites is blackmailed and coerced into undertaking a number...
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A recent news story about a campground operator in Gore, Southland got me thinking about online reviews, goodwill, and word of mouth. The traditional method of spreading goodwill about a business was analogue and worked perfectly well in the pre-digital...
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A renowned writer once famously wrote that there’s no such thing as a second act in American lives – meaning that it’s not possible to change, to reinvent, to forge a new path. F Scott Fitzgerald’s epigram isn’t a truism...
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  Every four years the most watched sport on the planet serves up a carnival that decides which nation’s team wins the FIFA World Cup. In just over four weeks, 32 teams get whittled down to one and along the way...
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I speak to thousands of business owners each year – from sole traders with a crew of one – doing everything from the actual work, the invoicing, the quoting, the tax, the marketing, the bookkeeping, the advertising and everything else...
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One of the facets of being successful in business is adhering to the principle of proactivity – staying ahead of the game, being prepared, having plans and strategies in place to ensure that when anything happens there is a solution...
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