In the past few weeks I have had to book some accomodation and travel for an upcoming overseas holiday. All of it has been done online. I haven’t exchanged one word with another human being, except for a quick online...
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In 1981, New Zealand sports teams were involved in two events that have significantly shaped our sporting and cultural legacy. The first was the Springbok Tour  – where the South African rugby team’s visit to our shores deeply divided the...
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I’ve never considered using Viagogo to purchase tickets to concerts or gigs, and after following up on an online story recently, I doubt I ever would. Usually I would got to a site like Ticketmaster – their prices are transparent, selecting...
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The rise and ubiquity of online reviews has also created a burgeoning industry in fake reviews. These reviews may achieve short term results but are worth less than nothing. Inflating or manipulating an online reputation is not only a huge...
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For roughly a month between the middle of December and the end of January, New Zealand enters into, what is commonly known as, the silly season. It’s summer, the sun is blazing and the beach is calling. Kiwis take their...
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Not too many years ago it was common for people to knock on your door. Encyclopedia salespeople, the Avon ladies, charities, odd jobbers, the religious – they would all come and hope to sell something or other. It is the...
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The first car I bought was a total lemon. I was young, eager, and stubbornly oblivious to the great advice I had been given, before forking over my hard earned cash to a gentleman who sold second hand cars through...
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It was one of the most iconic moments of the last century – Germans who had been divided by political differences for decades, dismantling a wall that had been constructed to keep them apart. In a move that signalled the...
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I talk to thousands of business owners and consumers each year. While they are all obviously different – in age, gender, racial and ethic background and life experience – the one thing they have in common is that they are...
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Every year at about this time, newspapers and magazines compile lists of all the things we should have seen or read about, or known about in the past 12 months. At the “dead time” between Christmas and New Year, the...
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