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24/7 Mobile Mechanics

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  • 0%

    They did a job for me that took 3 months (driveshaft changed) instead of 1 week as agreed and I have to report to the POLICE that my car was stolen because they didn't want to give me any information.

    Price was so expensive that when doing the invoice they couldn't remember what was the amount...

    Got my car back after 3 months waiting and find out that they have damaged the front and back bumper (quite obvious damaged) so they fixed it and painted it but the color wasn't the same at ALL! It was a Matte finish instead of a glossy.

    I will never recommend them for sure and avoid contacting them as well !!!!

    Rating by: Florian  |  Rating posted: 4th Jan, 2020  |  Contact: Simon  |  Job date: Oct, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Florian4th Jan, 2020More details…
  • 0%
    "Don’t even attempt to call these fools

    No even going to go into detail, but my wife was at home with our newborn alone for 2 weeks while they had the car, got it back yesterday after a hefty payment and nothing fixed

    I plead to anyone, if you know their physical address please respond

    They can’t keep doing this, it’s a disgrace "

    Rating by: Clyde white   |  Rating posted: 14th Nov, 2019  |  Contact: Simon  |  Job date: Nov, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Clyde white 14th Nov, 2019More details…
  • 0%
    "WARNING!!! TOTAL RIP OFF. Charged for work not done and parts not replaced. Prices were excessive to boot. My son called these monkeys do repairs while we were away after vehicle failed to start. Charged $245 for a distributor that was not replaced...still old parts on vehicle. $345 for front hub...still old parts on vehicle. $85 for a scan after they had already said the distributor cap was bad, which they did not replace. Replaced front rack but alignment not done or recommended. Wore two good front tyres worn to the wire on a 1,000 kilometer trip, even though they had just passed WOF inspection. I took it to tyre shop for new tyres and alignment. Alignment was out -32.9mm. Cost me another $375. Tyre shop said only thing done to front end was rack. Along with other questionable repairs the bill was $2,300.96. Man, I got burned by this shop!!!"
    Rating by: John  |  Rating posted: 24th Oct, 2019  |  Contact: Simon  |  Job date: Oct, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    John24th Oct, 2019More details…
  • 3%
    "Disgusting service
    $2116.00 and a week to find out why a Commodore alternator light wouldn't go off and then fix it. They replaced the alternator which didn't fix it so they took it back to the garage.
    They were told we couldn't be without the car for too long as it was needed for someone with a severe medical condition.
    Would never use them again!!!
    Rating by: Ken  |  Rating posted: 20th Jul, 2019  |  Contact: K Mac  |  Job date: Jul, 2019
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    Ken20th Jul, 2019More details…
  • 0%
    "Had an absolute nightmare with these guys. Monday morning my car didn't start and couldn't jump start it, so mobile mechanics were a good option as i thought it was battery problem. Called them the same day and they said someone will come next day. Next day i thought nobody came but they called i the evening that it has ignition problem and they have to tow it to the workshop. The tow didn't arrive till the late next day and when they came up with diagnosis was already Friday. They claimed it had a faulty alternator and gave me a huge quote. After talking to another mechanic i decided to refuse the offer and tow it to another workshop so asked them to invoice me. I received the invoice soon but the sum on it was much higher then separate items so asked them to correct that. It took them till beginning of next week to do that, after a couple of calls. And then comes waiting for the tow to arrive. They kept saying it s coming shortly while it actually took 2 days and about 10 of my phone calls for it to happen. After other mechanic checked it up turns out nothings wrong with the car and it starts normally. So it turns out it was probably something very minor but they wanted to scam me for about 1000$ claiming it had faulty alternator, and then still i had to pay for the tow while the car was actually starting. Oh and by the way the usb car charger was gone after their service."
    Rating by: Ana  |  Rating posted: 27th Mar, 2019  |  Contact: Simon  |  Job date: Mar, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Ana27th Mar, 2019More details…
  • 3%
    "Complete Rip off quotes over the phone then bull****s about parts not available and ups the price. 24/7 service- it takes that long to do a simple brake rotor change . Never use these scumbags "
    Rating by: Paul  |  Rating posted: 5th Mar, 2019  |  Contact: Simon  |  Job date: Mar, 2019
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    Paul5th Mar, 2019More details…
  • 33%
    "Very unprofessional to deal with . Took my car back to the workshop ; without doing any paperwork or even telling me where the workshop was. Said there would be "no extra charge" , but there later was . After diagnosis , they wanted my credit card details so they could buy the parts in Australia . After having in the meantime come across all the bad reviews of them online , I decided to get the car taken to an AA approved repairer . They charged me immediately for this , but it took them 1.5 hours longer than they said . I had to ask for an invoice . The new repairer sourced ALL the parts locally ; so I would guess Auckland Mobile Mechanics' credit is no good at local suppliers. They said an exhaust shield was missing , but the new repairer said that part never existed. After reading the reviews , I just had an instinct they would pad the bill and there would be delays , so it was worth their undisclosed extra $91 "inspection fee" ( as well as the agreed callout and towing fees ) to get the car into a safe pair of hands ."
    Rating by: Ian  |  Rating posted: 17th Oct, 2018  |  Contact: Simon Singh  |  Job date: Oct, 2018
    Communication: 20%  |  Quality: 50%  |  Reliability: 20%  |  Value: 40%
    Ian17th Oct, 2018More details…
  • 0%
    "This was the worse service I have ever experienced. The total lack of respect and communication was appalling.
    Nobody seemed to know what has happening with my car. I spoke to the worker James who tried to spin me a story about what was happening. When I questioned him, he could not even tell me what colour or make my car was. I was then told he would find out and call me back. I never received a call and had to follow up hours later myself. This happened several times.

    I was quoted $430+ GST. When the work was finally done and I went to collect the car, I was given an invoice (with my incorrect details on it) close to $700. When I questioned why it was so much more than the quote and what the GST worked out to be, the worker was hesitant to sort the issue. When I refused to pay the extra without an explanation, the manager Simon was rung, Simon tried telling me the car took longer than expected. I made my complaint to the manager who apologized for the service and allowed me to pay the original quote. Simon ensured me he would speak to the staff involved and email me the next day with the actions being taken to resolve issues. I have not received an email a week later.

    The service was horrible, the premises was disgustingly dirty, and the staff appear are out to con you. Little pride is taken in the work by the Mobile Mechanics Team. I would not recommend this organisation to anybody.

    I wish I could rate them less than a zero!!

    Rating by: Rebecca  |  Rating posted: 1st Jun, 2018  |  Contact: Rebecca WIlson  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Rebecca1st Jun, 2018More details…
  • 0%
    "When I first called and made the appointment for the inspection the guy confirmed it was going to be $80 for half and hour. So the guy turned up earlier then expected without any phone call detected the fault. From there they offered a free quotation and wouldn’t confirm a time for a pick up, nor any address confirmation to which garage it was going to then the guy just took the car keys without any paperwork or invoice. I was a bit suspicious about the whole situation. So I called to cancel the quotation after 15 phone calls they eventually answered the phone with such disrespectful manner and gave me the incorrect address at like 6:30pm. Not sure why they couldn’t just give the correct information. The next day I called to pick the car up and the price for inspection. It was $70 for the call out and $80 for scan. Also the guy had no patience and kept saying hurry up at the time of the payment. These guys are scammers! I wouldn’t recommend it to anyone."
    Rating by: Unknown   |  Rating posted: 22nd May, 2018  |  Contact: Simon   |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Unknown 22nd May, 2018More details…
  • 0%
    "Total scam artist came through diagnosed verry quick and told me the car needed to be towd mmm i thought mobile mechanics suppose to do repairs on site.
    The car was towed away then after a week a big bill of over $800.00 for a fan belt now car broken down again and now they want $1700.00 outrages
    Ive now seen that he is well known as a scam and rip of and always blaming it on his one mechanic
    Beware of Simon he is a scan and no paper work well known in the industry as ive done a number of calls for advice and his well known as a scam artist even on google
    Rating by: Florence  |  Rating posted: 10th Oct, 2017  |  Contact: Simon  |  Job date: Oct, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Florence10th Oct, 2017More details…
  • 48%
    "Driver side car door would not open so called 24/7 Mobile mechanics on a Sunday afternoon. They said someone could come Monday and they arrived 2.30pm. Mechanic explained car would need to be towed to their base in Manurewa but should be fixed same day. Tow truck didn't arrive until 4.45pm so car was not fixed same day. I called Tuesday and got a quote for fixing. I explained I needed car back by 4.30pm latest as had a meeting to get to at 6pm. By 4pm had heard nothing so called. Was told car was fixed and I paid over the phone. Simon said the car wouldn't be returned by 5pm due to traffic so I asked for it to be returned asap. To cut a long story short I was waiting at work until 8pm for my car and had made several phone calls to be told each time the car was on its way. Clearly it was no and I was lied to. Have since requested an explanation by phone, email and letter but have received nothing. Extremely poor customer service and would never use again. I have since done some research and noticed they have changed their name - used to be called Just Automotive and there are heaps of complaints about them."
    Rating by: Clare  |  Rating posted: 14th Apr, 2014  |  Contact: Simon Singh  |  Job date: Apr, 2014
    Communication: 0%  |  Quality: 80%  |  Reliability: 50%  |  Value: 60%
    Clare14th Apr, 2014More details…
  • 5%
    "This outfit was a disaster to deal with as soon as my car was taken away for repair.
    They seemed to understand what was going on and what needed repair in the beginning, then all of a sudden I needed a new cambelt, then another sensor of some sort.
    I had to call daily for updates because the owner had no idea what was going on. Car eventually turn up a week late and I have no confidence that any significant work was actually done.
    No sticker showing when the cambelt is due for replacement, no sticker showing when oil is due, car was returned without the dipstick, I was out of pocket $800+, no receipts for work done and an overall very poor standard of keeping the customer appraised of what was being done.

    I had to chase them daily...!!!

    To too it off, I took car to another mechanic and I was told he had doubts any work had been done at all

    I would in no way recommend this cowboy and cowgirl outfit to anyone.. ever.
    Rating by: Matt  |  Rating posted: 24th Jun, 2013  |  Contact: Angeline  |  Job date: Jun, 2013
    Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    Matt24th Jun, 2013More details…
  • 25%
    "After 4 phone calls and 3 missed appointments someone finally came out to see the vehicle. It was taken to the workshop and assurances given I'd get an update the next day. 3 phone calls and 4 days later I'm told its been fixed and I have to pay the bill before the car is returned. On a positive note, the car was fixed, but without question, the worst customer experience I've had in a long long time. I will not be using these guys again"
    Rating by: Duane  |  Rating posted: 5th Aug, 2012  |  Contact: Office Lady  |  Job date: Jun, 2012
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 50%
    Duane5th Aug, 2012More details…
  • 100%
    "Fast reliable service. other mobile mechanical bussinesses brushed us off, but Just Automotive were so helpful and just really wanted to help us out.
    Thank you so much for your time anf efforts, our car was up and running in no time. Also we live over the shore. And the mobile mechanics arrived with 30min. Then towed our car to there workshop large in size!. Its was then fixed, and we had it deliverd to our door step the next day.

    I would recommend Just Automotive , as a fast reliable friendly service with staff who actually care!!!!"

    Rating by: Steve  |  Rating posted: 6th Jan, 2009  |  Contact: Simon  |  Job date: Jan, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steve6th Jan, 2009More details…

Unauthenticated ratings (2)

  • 100%
    "I recommend the team at 24/7 Mobile Mechanics, a friend recommended me to Just Autos. We have found them very nice friendly and really helpful and always provide quality services and repairs. They came out to my workplace and diagnosed the problem, fixed it the same day. And also do all our full services - they are very skilled! Thank you for you very professional service!! Also we get discounted towing now that we are regulars:)"
    Rating by: Janet  |  Rating posted: 29th Aug, 2010  |  Contact: Simon  |  Job date: Jul, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Janet, 29th Aug, 2010More details…
  • 100%
    "Wow! The best. Sorry about the previous person, but man these guys Just Auto it all. I went to the shop in Yaldstem and they towed my car for free. No waiting needed, ordered the part, told me how much and how long and took it took less then the time they said, and cost less then what was quoted! So friendly, and so caring, I felt like I was in good hands.
    I felt lucky, but after speaking to some other regulars, this is the norm. So expect the best and you thats what you will get! Thanks Simon, Jillian and Mike. See you next time for sure. Thanks you times a million!"
    Rating by: Mark   |  Rating posted: 14th Dec, 2009  |  Contact: Jillian  |  Job date: Dec, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Mark , 14th Dec, 2009More details…

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