Ph: 0275178494
Primary contact
Tyson Cruise
Primary contact
Tyson Cruise
The paint job itself was excellent (an independent workman commented that "whoever painted the roof did a good job"), and we are stoked to know the roof is going to be in good shape for the future.
We engaged 5 Star Roof Painting to paint our roof in January 2019. After the initial quote, Tyson came and viewed our roof and advised the job would cost an additional $995 ex GST, which we agreed to in good faith. After a bit of to-and-fro re-organising times around other jobs and the weather and many promises of “it will definitely look great” and “a great result”, the job was… completed. We were sent before and after photos and a request for immediate payment that evening. Tyson told us “Its not perfect but its sound” and “it’s all in good shape now”.
We were first alerted to an issue by our neighbours, who could see the poor workmanship very clearly from their property. Upon investigation we discovered extensive paint flaking and peeling off all over the roof and evidence of nails not being replaced. It looked terrible!
We tried to work with Tyson to resolve the issue but he was completely unreasonable and quickly became aggressive. We were told it is illegal to have other people get on the roof and that we should not seek a second opinion as ‘they would be biased’. We were strangely offered a maintenance plan for 6 years which we declined. This would not have remedied the unacceptable workmanship – how can you maintain something that is so poor to start with? By this time there was no trust, we were uncomfortable with Tyson as an individual and wouldn’t want him on our property again.
In the end we engaged the Master Painters Association (who 5 Star Roof Painting is a member of) to complete an investigation on the workmanship and assist with resolution. The Master Painters Association (MPA) found that the work did not meet an acceptable standard. The resolution conditions included a full refund which we received (still leaving us out of pocket cost to return the roof even to its original state and make water-tight) and we were to receive an apology from Tyson. A long series of completely unprofessional and at times threatening correspondence followed from Tyson to us, and to this day we are yet to receive a proper apology.
Would recommend to anyone.
"we are really happy with the outcome.
"About us
What we do
Categories we service
Roofing Maintenance and Restorations, Roofing Contractors, Roofing Consultants, Roofing, Roof painting, Property maintenance, Painting & Decorating Contractors, House Washing Services, Home Painters / Residential Painting Contractors
Areas we service
Waitakere City and Suburbs, Unsworth Heights, Totara Park, Titirangi, Three Kings, Te Atatu, Takapuna, Takanini, Sunnynook, St Johns, St Heliers, Sandringham, Rodney Area, Remuera, Ranui Heights, Ramarama, Point Chevalier, Parnell, Papatoetoe, Papakura Central, Papakura Area, Panmure, Pakuranga, Otara (Manukau), Orakei, Onehunga, One Tree Hill, North Shore City and Suburbs, North Shore, New Lynn, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Milford, Mellons Bay, Meadowbank, Maraetai, Manurewa, Manukau City and Suburbs, Mangere Bridge, Manakau, Lynfield, Kumeu, Kingsland, Kawakawa Bay, Kaiaua, Howick, Hobsonville, Hillsborough (Auckland), Hillcrest (North Shore), Highland Park, Henderson Valley, Half Moon Bay, Greenlane, Grafton, Glenfield, Glendowie, Glendene, Glen Innes, Glen Eden, Freemans Bay, Franklin Area, Forrest Hill, Epsom, Ellerslie, East Tamaki, Drury, Devonport, Conifer Grove, Clevedon, Clendon Park, Campbells Bay, Browns Bay, Blockhouse Bay, Birkenhead, Birkdale, Beachlands, Beach Haven, Avondale (Auckland), Auckland City and Suburbs, Auckland Central
Communication: 50% | Quality: 0% | Reliability: 0% | Value: 0%