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Advanced Air Solutionz / Air Conditioning & Refrigeration in Albany

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  • 13%
    "I am very disappointed at the poor quality and workmanship of this company. They were subcontracted by DVS to install our heatpumps.

    * Chris had a bad attitude and kept badmouthing DVS and asking us to go through Advanced Air S. instead - not professional for a subcontractor.

    * They did NOT seal the pipe going into the unit from outside, so water has been coming into the walls since the installation.

    * They cracked and damaged our external cladding when drilling the hole, and did not own up to it or even mention it until we realised recently after the damage was done. Fair enough the outside material is old and brittle BUT it is unethical not to say anything to your customer and to leave it like this.

    * They screwed the wifi dongle directly onto the top of the heatpump (instead of inside where it should be), causing damage to the HP cover, and inability to access it due to its proximity to the ceiling.

    This caused significant leak into our wall over this winter, causing damage, black mould and leaks.

    Calling DVS to sort this out, they even mentioned they no longer worked with AAS due to their poor work quality, attitude, and incompetence from other experiences they had.

    Avoid this company. They have no idea what they're doing, and are not professional in any way.

    Rating by: Sam  |  Rating posted: 4th Oct, 2017  |  Contact: Chris Walton  |  Job date: Feb, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Sam4th Oct, 2017More details…
  • 100%
    "We purchased a ducted Panasonic Heat Pump/Air Con system with a recyclable Hex air purification system from Chris at Air Solutionz. We could not of been happier with our experience. The system works great, it has solved all our heating/cooling and condensation/mould issues. Chris and his team were fantastic to deal with and it was obvious that technically Chris really knows his stuff and we had complete faith in his company. We did dispute an additional invoice for some additional Electricical work and Chris handled the situation very professionally an discounted it even though he still had to pay the full amount to the Electrician himself. I would highly recommend purchasing a system from Chris. We are extremely happy with the product we bought, the service we received and the after-sales support as well. Please note that there is only one bad review about this company on this site and it is really unfair. If you knew what exactly happened you would also think it was unfair. Please do not let this unjustified bad review discourage you from doing business with Chris."
    Rating by: Joanne  |  Rating posted: 9th Nov, 2015  |  Contact: Joanne Lowe  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Joanne9th Nov, 2015More details…
  • 100%
    "My communications with Chris were primarily electronic ( in fact, at no point did we meet in person ) but his communication throughout was thorough & informative. He installed a Panasonic Heat Pump into a small rental property for us, liaising with both the tenant & myself. There was an initial defect with the installed unit but Chris sorted the problem speedily and at this point ( a month after install ) all is good.
    Would happily use Advanced Air Solutionz again
    Rating by: Kerry  |  Rating posted: 12th Jul, 2015  |  Contact: Chris Walton  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kerry12th Jul, 2015More details…
  • 98%
    "Chris and his team installed a heatpump in our house on the weekend after a previous business failed to show up. They did a great job installing the heat pump and outside unit. The installation was very tidy and extremely professional. They cleaned up after themselves and worked quickly and efficiently. Communication was also excellent as I need a non standard installation (wasn't back to back). They worked through the options with me and it was no problem and the end result was excellent. It's hard to find good operators in the trades but I have no hesitation at all recommending Advanced Air Solutionz and am giving a good review as a result of an excellent customer experience."
    Rating by: Tristan  |  Rating posted: 6th Oct, 2014  |  Contact: Chris   |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Tristan6th Oct, 2014More details…
  • 100%
    "Wow I was so impressed with my experience with Chris and his team. They made considered recommendations about options when it came to heating specific areas, and they do all the installation themselves! Punctual, efficient and the cost was less than I had anticipated - plus I won a free heat pump!
    Very impressed with the level of consideration and service, thoroughly recommend them.
    Rating by: Cara  |  Rating posted: 20th May, 2014  |  Contact: Chris  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cara20th May, 2014More details…
  • 100%
    "This is the second time I have used Chris and Advanced Air Solutionz. These guys really are the best. Not just with the installation but also recommending the right heat pump for the right space.

    I have recommended them to two friends who have also used these guys and were also impressed.

    One job was a very tricky install which another company told me it couldn't be done in that space. These guys did it no problems.

    I wouldn't use anyone else."

    Rating by: Chris  |  Rating posted: 13th Feb, 2014  |  Contact: Chris Walton  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris13th Feb, 2014More details…
  • 100%
    "Just had Chris and the boys come in today to install our new heat pump and they were great! All three were really professional and efficient - finished the job nearly an hour faster than expected! Chris bent over backwards to help us doing a Saturday installation and was great in helping make sure all went without a hitch. They cleaned up after the installation and Chris gave me a great run down on the best way to use the new heatpump. I would definitely recommend these guys to others. "
    Rating by: Mark  |  Rating posted: 3rd Nov, 2012  |  Contact: Chris, Ben & Chris  |  Job date: Nov, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mark3rd Nov, 2012More details…
  • 100%
    "Chris was great. He gave sound advice that was not biased and unprompted agreed with the information that I had got from elsewhere.

    Most importantly, he did the three things that are valuable to me with a job. He did what he said he was going to do, when he said he was going to do it, for the price that he said he would charge.

    It is remarkable how rarely we have experienced that in the renovations that we have done over the last year.

    Would recommend him to family and get him to do further work for myself if and when it is required."

    Rating by: Stephen  |  Rating posted: 6th Aug, 2012  |  Contact: Chris  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Stephen6th Aug, 2012More details…
  • 100%
    "Chris was very friendly to deal with, he arrived promptly to quote our job and returned the same afternoon to physically show us the unit we were interested in.

    With the installation he didn\'t let a very difficult and at times a very frustrating job get him down and worked very hard to achieve the result that we wanted when I know other installers may have walked away!

    I would definitely recommend these guys for the great service, attitude and professionalism! Thanks Chris!"

    Rating by: Nikki  |  Rating posted: 12th Mar, 2012  |  Contact: Chris Walton  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nikki12th Mar, 2012More details…
  • 100%
    "This team was remarkably professional and thorough. They went the extra distance to do work of high quality and clean up after themselves. We are very glad we found Chris and his team to replace failed heat pump, re-using installed piping. Guys that know what they are doing are always a pleasure to watch.Highly recommended"
    Rating by: Bob  |  Rating posted: 27th Jan, 2012  |  Contact: Chris Walton  |  Job date: Jan, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bob27th Jan, 2012More details…
  • 100%
    "Excellent work. Very careful and respectful of our property, protects surfaces, very careful about a nice clean and quality installation. Highly recommended."
    Rating by: Jonathan  |  Rating posted: 11th Nov, 2011  |  Contact: Chris Walton  |  Job date: Nov, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jonathan11th Nov, 2011More details…
  • 90%
    (no comment)
    Rating by: Clinton  |  Rating posted: 2nd May, 2011  |  Contact: Chris  |  Job date: Apr, 2011
    Communication: 100%  |  Quality: 90%  |  Reliability: 80%  |  Value: 90%
    Clinton2nd May, 2011More details…
  • 100%
    "From initial contact to the completion of the job and provision of invoice, Chris was extremely prompt, informative and pleasant to deal with. My calls were returned generally within the hour; the initial visit and consult was thorough; and the job itself completed effectively, efficiently and as discussed.

    I had two pumps installed: one downstairs and one upstairs. The latter was problematic in that I did not want pipe crawling over the roof and the only space it would fit in was above the built-in wardrobe, which was very narrow indeed. Chris planned the installation to travel up under the roof tiles and through the back of the wardrobe and sourced a unit that would fit the narrow space.

    My elderly mother was at home on the day of installation and reported on how polite, hard-working and generally nice the \'boys\' were. The installation turned out to be more complicated than was thought but was completed on time and on budget, with great clear-up and removal and a professional and tidy result.

    I would not hesitate to recommend Chris and his team.

    Rating by: Fiona  |  Rating posted: 7th Jan, 2011  |  Contact: Chris  |  Job date: Jul, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Fiona7th Jan, 2011More details…
  • 100%
    "We considered six quotations for the job and were frankly appalled by the lack of professionalism amongst the various air conditioning contractors who either didn't want the job, thought it too challenging or simply didn't follow through. Advanced Air Solutionz were amazing. The wanted the job, they were very professional and competent, came up with the best solution and provided true value for money. We would use them again most definitely."
    Rating by: Julie  |  Rating posted: 28th Nov, 2010  |  Contact: Chris Walton  |  Job date: Jul, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Julie28th Nov, 2010More details…
  • 20%
    "I am extremely disappointed and absolutely disgusted with the way we have been treated by Chris Walton. It has been 11 months now since the two Mitsubishi Electrical heat pumps were installed and the heating is still not working with the heat pumps making so much noise that the noise of 747 engines would be drowned.

    To be fair, he has been around to fix the heat pumps a few times but the issue is the problem is not fixed.

    I have spent $6500 in getting these heat pumps installed and have not been able to enjoy the product at all.

    Chris stop exploring the depths of our patience. We are extremely frustrated and take our calls - please stop fobbing us off to that Mitsubishi technician or that you are busy, on a job, with a customer, etc etc. We bought the heat pump from you after the tall promises you made and we want it fixed. With attitude like that, I am not sure if you will have enough clients to deal with.

    I impress upon on you to take some immediate action as honestly Fair Go is where I am off to next.

    Extremely frustrated,


    Chris responded:
    "I can understand Sid\'s frustrations and would like nothing more than to be able to resolve this issue quickly and to everyones satisfaction. Unfortunately as things stand, the problem is a product issue which is covered under the manufacturers warranty, and not a problem in any way with the actual installation. Understandably Sid feels frustrated but I feel his frustrations are rather personal and slightly misdirected as my hands have been tied on this issue. I am still awaiting parts and a response from the manufacturer, as I have tried to explain to Sid several times I have attended Sid\'s home several times outside of normal working hours to try to resolve the issues and even arranged for the manufacturers technician to attend. I have accepted calls as late as 8:50pm on a Saturday evening and always try to return a call whenever a message is left so cannot understand how Sid feels I ignore his calls or that I am \"fobbing him off\". I hope for everyone concerned that this issue is resolved soon but do not feel that Sid's post and personal attack is justified. "
    Rating by: Sid Bhandari  |  Rating posted: 28th Nov, 2010  |  Contact: Chris Walton  |  Job date: Jan, 2010
    Communication: 50%  |  Quality: 0%  |  Reliability: 30%  |  Value: 0%
    Sid Bhandari28th Nov, 2010More details, one reply…
  • 100%
    "Chris Walton and his sons did a great job of installing our 2 heat pumps. They cleaned up really well after the job and contacted us regularly to ensure we were happy with the installation. Chris has serviced both units and organizes yearly servicing efficiently."
    Rating by: Margaret  |  Rating posted: 28th Aug, 2010  |  Contact: Chris Walton  |  Job date: Jul, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Margaret28th Aug, 2010More details…
  • 100%
    "I contracted Chris and his boys to service 44 Air con units throughout Auckland on a quartely basis. They responded quickly to any breakdowns and their database saved us money by registering warranties we did not know we had! Great guys, easy to work with, my clients loved them. Their knowledge of the various units was a huge bonus. Highly Recomended."
    Rating by: Steve  |  Rating posted: 31st Jul, 2010  |  Contact: Chris  |  Job date: Jan, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steve31st Jul, 2010More details…
  • 98%
    "I would have no problem recommending Advanced Air Solutionz. They installed a split system in our house. During the planning stage Chris listened to what we wanted and advised accordingly, unlike other companies we contacted. Even though the supplier fail to deliver chosen equipment Chris went out of his way to help us, by offering another system which wasn’t budgeted for in the original quote. We decided to stick with our chosen product, to compensate us for the delay Chris arranged for a gift card. When Chris got the equipment he fitted it next day. Delays aside all in all a job well done even though it wasn't a straight forward install."
    Rating by: Mark  |  Rating posted: 27th Jul, 2010  |  Contact: Chris  |  Job date: Jul, 2010
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Mark27th Jul, 2010More details…
  • 100%
    "We were very impressed by Chris (and his team of sons), he installed a underfloor ducted heat and cooling system into our 100 year old villa. Chris also had a great idea for installing brass platted vents that look as if they have always been here. It is the best thing we have done to the house and the cost is about the same price if not slightly cheaper than runnning our heaters from previos winters. Great communication, prompt and very efficient. "
    Rating by: Tamah  |  Rating posted: 17th Jul, 2010  |  Contact: Chris Walton  |  Job date: Nov, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tamah17th Jul, 2010More details…
  • 100%
    "Advanced Air Solutionz installed a ducted air con / heat system in our home. What a fantastic system - we are now comfortable in all seasons! Our home suffered from condensation, mould and generally felt damp in winter. The whole home is now warm and dry with no more condensation or mould issues. We have found the system very economical to run - it costs us less than it did to run two oil heaters! Chris and his team were exceptionally helpful all the way through the process. We have been especially appreciative of the fantastic after sales service we have received. We would have no hesitation in recommending Advanced Air Solutionz."
    Rating by: Lisa  |  Rating posted: 14th Jul, 2010  |  Contact: Chris Walton  |  Job date: Apr, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lisa14th Jul, 2010More details…

Unauthenticated ratings (4)

  • 95%
    "Friendly, prompt and professional. Highly recommended."
    Rating by: Laura  |  Rating posted: 30th Jun, 2011  |  Contact: Chris  |  Job date: Jun, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Laura, 30th Jun, 2011More details…
  • 100%
    "These guys are magic and well worth using. Level of service and value is something rarely seen nowadays"
    Rating by: MERV  |  Rating posted: 29th Nov, 2010  |  Contact: Chris Walton  |  Job date: Nov, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    MERV, 29th Nov, 2010More details…
  • 98%
    "Great company, urgent work was implemented outside normal working hours, and a high level of competance and profesionalism throughout"
    Rating by: Ricky Grounds  |  Rating posted: 28th Nov, 2010  |  Contact: Chris And Jamie  |  Job date: Nov, 2010
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Ricky Grounds, 28th Nov, 2010More details…
  • 100%
    "Chris and his boys were prompt, friendly and they did a great job at a very reasonable price. I\'d recommend these guys without hesitation."
    Rating by: Rachel  |  Rating posted: 18th Aug, 2010  |  Contact: Chris  |  Job date: Aug, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Rachel, 18th Aug, 2010More details…

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9-11 Lovell court,

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