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Auckland's Active Removals / Moving Companies in Auckland Region

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  • 8%
    "We hired this company on recommendation from the former tenants of the house we were moving into. I guess I should have done a little more research before calling them!
    To start, they showed up 2.5 hours late. Every time I called, they said the previous job had taken longer but they were only 30 min away. That went on for 1.5 hrs. Had they just been honest, we could have started taking loads over ourselves.
    When the two guys did show up, they spent a bit too much time just looking around and then kind of standing in the truck seeming confused about where to start. They asked us where to start. We told them to start wherever they wanted, they're the moving company!

    They then asked if it was OK if they loaded some of our boxes out the front window and into the truck. I said, if you think you can do it safely and without damaging the window frame, go ahead! To their credit, they did put a blanket over the window sill, but they did leave a significant chip in the paint.

    The guy in the truck was simply grabbing everything out of the window that was being passed down by his partner, and apparently not bothering to actually pack it in as he went.

    We found this out when they decided to pull the truck forward to give more room to get into the garage. The guy who had been packing (but not packing) in the back of the truck stood there, right beside our round kitchen table, which was leaning against a wall on its edge. This guy just stood there and let the kitchen table roll out of the truck and smash onto the concrete when the truck jerked forward. Absolutely nothing securing it, and he was too stunned (in spite of us yelling 'watch out! the table! as we saw it happening) to even reach down to try to stop it.

    The table was ruined.

    After this incident, we tried to maintain calm and just said keep packing, we'll talk about it later, but be careful!! Eventually the leader of the two came over to try to explain that none of our goods were covered by their insurance, they weren't liable, and tried to get me to sign a form AFTER the fact that said they weren't responsible for damage. I refused. He then suggested it was our fault for allowing them to move things out through the window - that was 'not normal practice' and they 'weren't supposed to', but 'we allowed them to', thus it was our fault. I just looked at him incredulously.

    The rest of the move was about him trying to minimize any liability for destroying our beloved kitchen table (literally our favourite piece of furniture). I eventually agreed to a paltry sum of $120 as compensation, as the table had been second hand when we bought it. In retrospect, I should have insisted on more, as I cannot find a replacement table at that price, and additionally, there should be some compensation for the time and headache of having to find a replacement in the first place!

    All in all, while they were nice and well meaning, it was an absolutely ridiculous experience.

    And to top it off - after the move, I talked to the former tenants who had recommended them - and it turns out that Auckland Active Removals actually ditched those tenants' moving job just 24 hours before their move, because AAR had been offered a 'bigger job'. This left the people that originally recommended them in the lurch with no movers just 24 hours before the move - and the couple was pregnant with their first child at the time.

    Appalling, and not worth it! Avoid!
    Rating by: Jackie  |  Rating posted: 15th Oct, 2015  |  Contact: Can't remember  |  Job date: Jul, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 30%
    Jackie15th Oct, 2015More details…
  • 100%
    "Hello everyone thanks for viewing clients comment , regarding mr Husain complaint ,as we at aucklands active removals has explain to mr Husain we do not open on Sundays our hours are monday to saturday 9am to 5pm therefor no one answer his calls on that day which was a Sunday and claims he was book for a sunday as for our records mr Husain move was for 11 October as we sent him a email confirmation date and time ,thank you "
    Rating by: Alan  |  Rating posted: 12th Nov, 2013  |  Contact: Alan  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alan12th Nov, 2013More details…
  • 0%
    "The guy Alan never showed up. He did not even answer his phone. Called him 10 times and left several messages. Never returned our call. Awful service! "
    Rating by: Hussain  |  Rating posted: 9th Oct, 2012  |  Contact: Alan  |  Job date: Oct, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Hussain9th Oct, 2012More details…