Heron Plumbing Ltd / Plumbers / Plumbing Contractors in Auckland Region

Is Heron Plumbing Ltd your business?
  • 60%
    "We have recently moved to a block of units in Parnell and when we noticed a leak from the air conditioning unit Heron Plumbing were recommended by a member of the residents' committee as having worked on the roof of the building previously. Heron told me I would have to ensure it was a dry day before their plumber arrived as if it was wet when he got to us, he would not be able to go onto the roof but I would still be charged the call out fee of $115. I thought this was a bit steep but nevertheless accepted it. After a few false starts a dry day dawned and a very competent and pleasant young man came and did the job. I had no problems with his work whatsoever. I did have problems with the bill when it arrived this morning, however, because I had been charged $55.32 for the `hire' of a ladder. I would have thought a ladder to access the roof would have been considered tools of the trade and so I queried the charge with Andrea at the Heron office. She explained that a `high roof' necessitated them providing a long ladder for which they charged extra. However, the roof was not in my opinion high (second storey of the building) and it was on the truck anyway. After some discussion Andrea said she was prepared to `go halves with me' which was accommodating of her but I actually felt strongly that I should not have to pay at all. They had not advised me in advance that there was a special charge for the ladder (never in forty years of living in Auckland and hiring plumbers from time to time have I ever come across such a charge). I told Andrea that there were 42 units in this block and I would have liked to be able to recommend Heron's services to other residents but because of this charge felt disinclined to do so. After some discussion she issued me with a credit note and I have now paid the revised bill. I still have a bad taste in my mouth after this experience with Heron Plumbing which is a pity because their work seems good."
    Rating by: Jean  |  Rating posted: 23rd Jul, 2013  |  Contact: Andrea (I think)  |  Job date: Jun, 2013
    Communication: 70%  |  Quality: 80%  |  Reliability: 80%  |  Value: 10%
    23rd Jul, 2013More details…
  • 75%
    "Heron Plumbing were easy to contact and actually completed the job (gas water heater service and cap-off of old gas heater) before they initially thought they could get someone round. The person on site was professional and friendly and I would use him again without hesitation. On this aspect, their service was excellent. However, I was invoiced for substantially more than I estimated (2.25 hrs, being standard 1 hr callout, plus 1.25 hrs). I didn\'t have an exact idea of the time it had taken but thought it was in the vicinity of 1- 1.5 hrs. I queried this with Heron and they agreed that the invoice was incorrect, apologised and re-did the invoice for 1.5 hrs of time. I suspect the actual amount was the 1.25 hrs that was shown on the invoice though, meaning I was probably still over-invoiced for .25hrs. I didn\'t bother querying this again as it seemed petty, but I wasn\'t left with the impression that the Heron office were genuinely sorry about the mistake, so I\'m unlikely to use Heron Plumbing again for my next water heater service. ( I would also advise other Heron customers to make sure they check their invoice properly.)"
    Rating by: Susan  |  Rating posted: 25th Mar, 2013  |  Contact: Darren? (i Think)  |  Job date: Mar, 2013
    Communication: 60%  |  Quality: 100%  |  Reliability: 100%  |  Value: 40%
    25th Mar, 2013More details…
  • 75%
    "Around 15 minutes to check out my hot water cylinder and

    tell me the problem was probably electrical and the charge

    for 1.25 hours. I realise from the account that there is a

    minimum service charge, but for a senior citizen, it is a bit

    steep."

    Rating by: Malcolm  |  Rating posted: 8th Feb, 2013  |  Contact: Cannot Remember  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 0%
    8th Feb, 2013More details…
  • 100%
    (no comment)
    Rating by: Nicola  |  Rating posted: 23rd Jun, 2011  |  Contact: Dale Lovell  |  Job date: Jun, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Jun, 2011More details…
  • 98%
    "Harley come and did the job. He rung before turning up to let me know he was on his way. He was professional and friendly. Did a great job and cleaned up after himself. I would highly recommend this company."
    Rating by: Andrea  |  Rating posted: 19th May, 2011  |  Contact: Karen  |  Job date: May, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    19th May, 2011More details…

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