7 Falcon Street,Parnell,1052
Ph: 09 366 7000
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Primary contactGuest, Support, Booking & New Owner Enquiries
Postal address7 Falcon Street,Parnell,1052
When we arrived at the Bach in Martarangi, Coromandel - Kirsty was there to show us around and answer all our questions.
I will be booking through Bachcare again when I have my next time away from home.
There are those who shop lift and do petty thefts.… These are white collar thieves.
We wanted a bach which was pet friendly, and we found the perfect place on Bookabach. I made a booking request through bookabach and then got a reply directing me to the Bachcare website. We have used bookabach for years without an issue, but it was a completely different story with Bachcare.
First off, they wanted a $170 bond and up front payment with a credit card. I was uneasy about this, but we were running out of options so we went ahead… anyway. That was a big mistake.
The bach was great and we had a nice week, however when it came time to leave the bach manager turned nasty. She accused us of having our dogs inside. Our dogs had not been inside but she didn't want to know. She threw some linen out the door, pointed at some pet hair and said that needs to be washed and it's coming off your bond. We were dumbfounded as we knew our dogs had been kept outside the whole time. I apologised and agreed to pay for the linen to be washed. She said it would be about $50. We left feeling flat after a fantastic holiday. Our dogs had not been inside so the only explanation was dog hair had stuck to clothes, or towels outside and transferred to the linen inside.
2 days later I get an email saying bachcare have taken $120 out of our bond for cleaning. We were shocked and annoyed as we cleaned the bach from top to bottom to a very high standard. The experience left us with a bad taste in our mouth. I decided to do some searching on the web about bachcare then came across nomorecowboys.co.nz. People talked of having bachcare charging their credit card for various things without permission. I immediately put a stop on my credit card. It turned out to be a very good move, as things went from bad to worse.
About a week later I get an email saying the next guests refused to stay because they were hypersensitive to pets and knew dogs had been there before them, so refused to stay. Bachcare allege they had to find them alternative accommodation, and want payment of $1150 from me, or $950 if I paid within 2 days.
Needless to say, I told them exactly where to go. I am still getting phone calls and emails from them, so my bachcare experience is still not over yet.
Avoid Bachcare at all costs especially if you are booking a pet friendly bach.
However, Charging 1300$ for booking and bond before CONFIRMATION and then not communicating promptly, Hows that professional
Lack customer service and need some major rewamping done on their website. Web allows you to book but unprofessional agents on the other line do not know what to do.
Not only… does the owner of the property loose business but also bachcare is sending out the wrong message in the market. Comapre it to holiday houses and book a bach atleast these businesses understand their customers !
Shame on you BACHCARE!
Phone number09 366 7000
Physical address7 Falcon Street,Parnell,1052
What we doBach Bookings
Categories we serviceNZ Accommodation
Areas we serviceParnell, Auckland City and Suburbs
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