Blue Cross / Plumbers / Plumbing Contractors

"The job required by the customer was to have the toilet repaired and 2 taps repaired at his rental properties - Unfortunately upon inspection the toilet at property A had a mismatched pan and cistern and after my enquiries at the bathroom suppliers it was not possible to repair the toilet. The matching cistern was no longer available to match the pan. As this toilet was a close-coupled it was then not possible to repair and required replacing, which was discussed with Philip. He agreed to have the toilet then replaced with a good but reasonably priced toilet which was then done. The taps at property B required the head parts to be replaced. I received a printed quotation from my supplier for the Methven parts and they were only able to supply them to me for about $200 each, which is the quotation I showed the customer while discussing our options. The quotation shown to Philip was a direct quote given to me from the supplier and included absolutely no mark up. Philip felt the price was far too high so he went and found the head parts at Mitre 10 Mega, where he purchased the parts and I met him there and collected them from him to install. I did explained at the time that the taps would not be guaranteed by me but my workmanship to install them would be. Installation of all the items went smoothly and work was completed on 17th April and the invoice was paid within 7 days. Approximately 10 weeks later (might have been more) I received a query from Philip as he was concerned that the new cistern, not being flush with the wall, could be broken off by the tenants child. It was then agreed that I would make a frame for behind the toilet (no extra cost to Philip), I had not had a chance to yet when a week later Philip called to ask how it was going to which I had informed him that I had yet to complete the frame. He then said a bit later not to worry about making it. A few weeks passed and I received a call from Philip and he was rather frustrated that i had not returned his call from the week before which i had informed him i did not know he had called as I did not have a missed call etc on my phone which i think may have been due to a signal problem while I was working out of town. I did apologise to him when he called and at that time he informed me that one set of taps (head parts) had started to leak, I tried to explain that I would come have a look to confirm whether or not the part may have a factory fault and I would then get the supplier out for a warranty repair. To which Philip replied that I was \"having a laugh!\" He then also then requested to have the frame fitted behind the toilet. The agreement from the conversation on the phone was that I would make the frame and fit it but I would not have the opportunity to inspect the taps. After many attempts to go and fit the frame behind the toilet, I finally was able to get Philip to agree on a time and date. Once I arrived at the rental property at the agreed appointment time, I found no one there, I then called Philip numerous times and left messages and finally tried once more and Philip answered. He informed me that he could now not make the appointment but stated that I must just leave the frame outside the door and he would arrange to have it fitted. I then placed the frame by the door, took a photo and emailed it to him while i was still on site. Since that day I have not heard from Philip. I am truly sorry that he feels that the work was not satisfactory, there was a hiccup with telephonic communication (if the 0800 number had been called an email would also have been sent when unable to connect the customer to the service provider) but we did our best to address Philips concerns after the call, when his tenants had flooded the flat, but were not granted the opportunity. A representative from our offices, Neil, has also tried to speak with Philip but was not successful in discussing the matter with him either. "