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Chimney King / Chimney Sweep Services in Pakuranga

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  • 25%
    "I felt I had very poor service and so used an alternative company in the end.

    I made a booking with Chimney King because their NoCowboys rating was quite good, plus they were based near us in Pakuranga.

    I was offered an appointment the same day, which was awesome. But then 5 minutes before the appointment the "technician" called to tell me he was up the North Shore, and that he couldn't do the job because it was raining. I said I was surprised that they'd made the appointment, as it had been raining all day. I actually got the impression the guy didn't fancy the drive across town to Pakuranga. When we talked about re-scheduling, he said "maybe tomorrow. Maybe the day after". I think the phrase "I'm not a weatherman" was used. Given the unpredictability and poor attitude to customer service I took my business elsewhere."

    Mark McDonald responded:
    "As per our conversation with you Mark we apologise for the poor customer service you received. It was not raining when we took your booking and due to the safety of our technicians we are unable to climb on roofs in the rain which is why we rang to postpone the sweep. We understand your disappointment in not being able to have your chimney swept and as discussed the attitude of the technician that rang you was unacceptable and has been followed up with. "
    Rating by: Mark  |  Rating posted: 3rd Sep, 2015  |  Contact: Mark McDonald  |  Job date: Sep, 2015
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 50%
    Mark3rd Sep, 2015More details, one reply…
  • 30%
    "Had an initial inspection done which was fine. However very poor customer service when I wanted to get items fixed. Followed up twice and no response. A couple of minor issues could have been fixed at the inspection and saved a follow up visit but was not offered. Would not use again."
    Rating by: Victoria  |  Rating posted: 24th Jul, 2015  |  Contact: Mark McDonald  |  Job date: Jul, 2015
    Communication: 0%  |  Quality: 50%  |  Reliability: 50%  |  Value: 20%
    Victoria24th Jul, 2015More details…
  • 100%
    "Recommend this business. We have just moved into an old house and needed the chimney checked to ensure it was okay. He arrived early and was very helpful, polite and did a very efficient job. The inspection report arrived that afternoon as promised."
    Rating by: Carolyn  |  Rating posted: 20th Jul, 2015  |  Contact: Mark  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Carolyn20th Jul, 2015More details…
  • 98%
    "Very pleasant to deal with their office. Mark's inspection and cleaning of the chimney was thorough and effective. He cleaned out a lot of bird nest debris, and fixed the cowl so that the birds would not return. Very professional."
    Rating by: Toby  |  Rating posted: 22nd Apr, 2015  |  Contact: Mark  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Toby22nd Apr, 2015More details…
  • 38%
    "Have used chimney king before and did a good job back then. This year need sweep and cowl replaced. I tried replying to their reminder email resulted in no response from them even after weeks. Phoned the number on the email gets me to bug king which then redirects me (run away!) to chimney king which ends up at a mailbox. SO was talking to a person then directed to voice mail. Will try another sweep now."
    Rating by: Karl  |  Rating posted: 23rd Jun, 2014  |  Contact: na  |  Job date: Jun, 2014
    Communication: 0%  |  Quality: 80%  |  Reliability: 20%  |  Value: 50%
    Karl23rd Jun, 2014More details…
  • 100%
    "Used Chimney King because of comments on NoCowboys and high rating. I spoke to Mark to book the job. Mark was good to deal with and was clear on what they do and cost surprises.
    Dale (the chimney cleaner) came over on time and did a good, thorough job, was professional and left no mess.
    I will be using Chimney King again...keep up the good work.
    Rating by: Mike  |  Rating posted: 31st Jan, 2014  |  Contact: Mark McDonald  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mike31st Jan, 2014More details…
  • 100%
    "Excellent service. Very thorough, very pleasant to deal with. Will use them next time.
    Mark put me onto one of their contractors who contacted me promptly.
    Rating by: Jonny  |  Rating posted: 4th Sep, 2013  |  Contact: Mark McDonald  |  Job date: Sep, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jonny4th Sep, 2013More details…
  • 98%
    "Rang Mark on Saturday morning, left him a message to call back which he did within a couple of hours. Completed the appointment on time and also rang me ahead of time to confirm arrival time. Sent through their inspection report that evening via e mail. The whole experience has exceeded my expectations so thanks Chimney Kings! Will definitely use this company again!"
    Rating by: Joe  |  Rating posted: 29th Apr, 2013  |  Contact: Mark McDonald  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Joe29th Apr, 2013More details…
  • 100%
    "These guys were not only on time but they did what they said they would do and offered constructive advise.... (no pressured upselling)
    I would have no hesitation in recommending them or utilising their services again.
    Rating by: Andrew  |  Rating posted: 26th Sep, 2012  |  Contact: Mark Mc Donald  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andrew26th Sep, 2012More details…
  • 100%
    "They came to fix my rodent problem then had a quick glance at my chimney and fixed that too free of charge. Great company to deal with both profesional and pleasant would recommend to anyone."
    Rating by: James  |  Rating posted: 19th Sep, 2012  |  Contact: Mark  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    James19th Sep, 2012More details…
  • 93%
    "They were on time, did a good job, charged a reasonable fee, left the place immaculate, and gave us a lot of useful information about our fire (we had just moved into our first home with the log burner). Will definitely use in the future."
    Rating by: Ben  |  Rating posted: 15th Sep, 2012  |  Contact: Andy  |  Job date: Sep, 2012
    Communication: 90%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Ben15th Sep, 2012More details…