Compass Roofing Limited / Roofing Contractors

"In defence of our Compass crew, this particular job was not one of the most popular colours there for we had to wait on coil, profile the same, so straight off the cuff that holds things up. It is always a bit tricky working around other tradespeople, times schedules, which everyone is trying their best to stick to, we were having to work around a sparky, when he would be their etc. There was a small snag, which we responded to very quickly. Notes on computer have been checked, Heather was notified 4th December that there was a delay, which happens in many industries, so I’m not sure where no communication comes from. The quality rating is an insult, we have had some crazy rain and storms over the Christmas period, not once has Compass received a call from Heather."

"First and foremost please note this post starts with staying Nellie is happy with her roof. Yes we were aware something had been dropped on line and damaged it further. Sam asked Robyn to ring Nellie, which she did, and at this time Nellie didn’t think it was that bad. Nellie phoned us back quite some time later (possibly 3-4 weeks). Gene wanted to have a look before purchasing a clothesline, firstly so we could get “like for like”, and secondly that the diameter of the pole would fit into the sleeve in ground. Nellie rang Gene in response to an email, after a brief discussion, Gene explained to Nellie that he would call her back, as he had two crews of men awaiting instruction for the day, Nellie was unhappy with this and started being irrational, the conversation heading nowhere at this stage, Gene ended the call. Nellie rang the office spoke to Robyn, she said she was happy to contribute toward line. Robyn rang and emailed Nellie on more than one occasion letting her know she would get clothesline but had no reply. Robyn then went and purchased a “like for like” clothes line. Nellie was given the receipt so that if she wanted to get something different the option was available for her to exchange. It would seem there is very little said about the roofing job as it was done within a very good timeframe and a quality job."

"Firstly thank you for this post. Your job was done on time and on schedule( it did not help that you were over in Spain at the time of the project and mention you were project managing this job, over in Spain doing project managing is quite impression I must say on vacation).. The works were carried out to E2 roofing standard/ as per contract and on our contract did not mention the gutter flashings or membrane work as the plans sent did not speculate this detail( as this was brought up in the small claims court case you pursued not compass) hence the decision was in Compass Favour…. You mention I have not paid the small amount of $200.00 back order by the courts, for over payment, I did tell you this will be paid in the same time you took to pay me, like 9 weeks… When we found that there was eave flashings and membrane works it was very hard to reach you over in Spain, project managing your renovation, to advise of this and it would be a variation to our contract. So this is where this issue popped up.. Compass roofing very quickly gave and assisted the builder a great membrane guy to do this job urgently which it was carried, also in fact your great project managing skills only had one builder doing your project, I do re-call Compass pulling over 2 close friends(builders) to assist your builder whilst you are project managing in Spain on vacation… Compass were time delayed due to builder delays hence getting 2 builder friends over to assist. Compass made many trips back to assist with planning and so forth, which we did not mind as we were local to the area. Compass turned up to 1 of 2 court case, 2nd time Compass attendance was not required as our lawyers advised it was a clear cut case, you send plans, we price you accept, it was clearly not on plans we priced from nor on our contract, these items appeared on consented plans and at the time you were on vacation and could not be reached…I also mentioned to you after your return from you vacation that it was not quoted for, after meetings at our office, you still wanted this work done for no cost…. When it was very clear it was not on plans we priced off. The job was carried out with the highest level of Quality and a photo will be on our web page of this label No cowboys for all to view. I also add that there were no threats made towards anyone, and that we did not hear from any police officer re any threats( so there can’t of been any threats made as you speculate on this site) there was demand letter sent over the overdue amount to pay stating several factors Mr cooper was in breach of and the materials were still owned by compass roofing… I again thank you for this post and suggest in future not to post inflammatory comments on public media when you fail to mention how helpful we were and the great job you received and much more great works to assist the project to run smoothly as mention some facts above."

"Have you had an independent report….? If not I suggest you seek one, as the moisture issue is due to ceiling cavity and house being old… Have you consider a HRV system or some form of ventilation system…? Also if I was agree to come out to install ventilation and the issue is sorted, you agree to pay are real pricey invoice…. Please remove this no cowboys post, and by all means put it back up there if this issue is not resolved or a bad roofing report has come back from an independent consultant."