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Heat Pump City / Electricians / Electrical Contractors in Albany

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  • 58%
    "The site visit and quotation process was very professional, timely and friendly with David sharing his extensive knowledge on heat pumps. Once we agreed to go ahead the professionalism and service provided by Heat Pump City was appalling. The booking that we made for a full day to have two heat pumps installed was messed up, there was no followup paperwork following the installation, and all contact that we had was rude, aggressive and not customer focused. The office team who co-ordinated the installation of the units were unprofessional, so our experience with this business was inconsistent in standards throughout the process. 8 weeks following installation we are still awaiting the warranty documents, receipt of full payment made and a copy of the electrical compliance certificate. This business came recommended to us but I certainly wouldn't recommend them. They are not mindful that they require customers in order to stay in business, and treat them with total disrespect."
    Rating by: Nicci  |  Rating posted: 29th Aug, 2017  |  Contact: David and Karleen  |  Job date: Aug, 2017
    Communication: 20%  |  Quality: 80%  |  Reliability: 50%  |  Value: 80%
    Nicci29th Aug, 2017More details…
  • 0%
    "Conveniently this heat pump buggered out 4mths after warranty expired, ok so I'll just give the people we purchased it off a call. They were great when they want you to buy a product but if the product needs fixing don't expect any call backs. Left five messages and was told on one occasion they would come and xyz date and were a no show.
    While it worked the product was great but when you buy something a huge part of the service is after sales service.
    Having to get another heat pump crowed (who we didn't buy the heat pump off to fix it) shocking service.
    Rating by: NA  |  Rating posted: 16th May, 2017  |  Contact: Gareth Blackmore  |  Job date: May, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    NA16th May, 2017More details…
  • 100%
    "We didn't shop around, so I can't evaluate price - but all seemed very fair, with fixed prices inclusive of standard installation. Excellent communication and an on-site evaluation of the correct sized unit for our home. The installation was great - on time, very tidy and efficient job done. Would happily recommend."
    Rating by: Gavan  |  Rating posted: 9th Aug, 2014  |  Contact: David  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gavan9th Aug, 2014More details…
  • 100%
    "I couldn\'t be happier with Heat Pump City. Not only did I get an excellent price, but the team were great to deal with; prompt, efficient, friendly and clearly know what they\'re doing. I have already recommended them and will continue to do so."
    Rating by: Jocelyn  |  Rating posted: 23rd Jul, 2012  |  Contact: Gareth  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jocelyn23rd Jul, 2012More details…
  • 100%
    "The wife and I can t recommend Gareth and his team highly enough.Gareth took the time to talk to us about our heat pump requirements and what would best suit our house.In layman terms we could both understand,which was great.We also found Gareth s installation team to be very friendly and professional when they installed our heat pump.An they even cleaned up after them selves ! We would have no hesitation in recommending heat pump city to our friends and family,which we will be doing.Thanks again to Gareth and your team."
    Rating by: Danny  |  Rating posted: 7th Jul, 2010  |  Contact: Gareth Blackmore  |  Job date: Jul, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Danny7th Jul, 2010More details…

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