The Original Kiwi Rating Site Now with 133,655 ratings online

Heat Pump Services Ltd / Heat Pump in Eden Terrace

 
 
 
 
 
 

Primary contact
Kim Neville

Please Log in to leave a rating or continue as a guest

  • 100%
    "Great service, advice and communication. Highly recommend! "
    Rating by: Liz  |  Rating posted: 7th Jun  |  Contact: Kim Neville  |  Job date: May, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Liz7th JunMore details…
  • 98%
    "We got 3 heat pumps serviced. We were impressed with the prompt efficient service."
    Rating by: Neil  |  Rating posted: 24th May  |  Contact: Kim  |  Job date: May, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Neil24th MayMore details…
  • 100%
    "We have now had two Heatpumps installed by this business and have no hesitation in recommending them. Organised efficiently by Kim, the installations were completed as planned and on time by Andy who demonstrated extensive experience in this field. Pricing was very fair and workmanship commendable. Heat Pump Services stands head and shoulders above the several other heat pump businesses we have used in the past. We plan to use them on another property soon."
    Rating by: Iain  |  Rating posted: 22nd May  |  Contact: Kim Neville  |  Job date: May, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Iain22nd MayMore details…
  • 100%
    "Fast and effective service - would recommend"
    Rating by: Sheryll  |  Rating posted: 17th May  |  Contact: Kim Neville  |  Job date: May, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sheryll17th MayMore details…
  • 98%
    "Came immediately, found a great solution to a difficult site, installed within a day of asking. Great job and very tidy."
    Rating by: Colin  |  Rating posted: 16th May  |  Contact: Travis Maclean  |  Job date: May, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Colin16th MayMore details…
  • 100%
    "Kim arrived right on time, and carried out the service quickly and thoroughly. He gave me feedback about the units I have, and some helpful hints about settings to use.
    An invoice was emailed in the next day or two, as promised, for exactly the amount quoted, which was very competitive. (No extras or surprises with GST)
    All in all a great experience, and I would recommend Heat Pump Services to all.

    "

    Rating by: Chris  |  Rating posted: 13th May  |  Contact: Kim Neville  |  Job date: Apr, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris13th MayMore details…
  • 100%
    "Highly recommend. Super fast - install was complete 3 days after initial contact. Kim is very knowledgeable, easy to talk to and offers a great service and advice. Would definitely use Heat Pump Services again."
    Rating by: Wendy  |  Rating posted: 8th May  |  Contact: Kim and Travis  |  Job date: Apr, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Wendy8th MayMore details…
  • 100%
    "I priced a few heatpump serviceman, this was the cheapest, Kim’s approach was very professional, he offered good sound advice on settings for temps etc and checked both units outside, informed me of the importance of air flow and to keep weeds away from units. I wouldn’t use anyone else. ???????"
    Rating by: ANNETTE  |  Rating posted: 2nd May  |  Contact: Kim  |  Job date: Mar, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    ANNETTE2nd MayMore details…
  • 100%
    "Absolutely recommend. Professional, knowledgeable, competitive pricing and a no hassle experience. Thankyou! "
    Rating by: Rebecca  |  Rating posted: 21st Apr  |  Contact: Kim & electrician   |  Job date: Apr, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rebecca21st AprMore details…
  • 100%
    "Excellent service.Very prompt and reliable."
    Rating by: Matilda  |  Rating posted: 21st Apr  |  Contact: Kim  |  Job date: Apr, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matilda21st AprMore details…
  • 85%
    "As we maintain our unit regularly there was really nothing for Kim to do. He washed the outside of our unit and washed the filter inside and looked at the settings on the wall and he changed the fan speed. Kim was very friendly, knowledgeable and quick at his job.....but I felt that the price was a little bit expensive for him having to do so little."
    Rating by: Donnalee and Paul  |  Rating posted: 6th Apr  |  Contact: Kim  |  Job date: Feb, 2024
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 50%
    Donnalee and Paul6th AprMore details…
  • 100%
    "I have used Heat Pump Services a couple of times for servicing and more recently installing a new heat pump. I wouldn’t use anyone else. Kim is professional and thorough."
    Rating by: Alison  |  Rating posted: 29th Mar  |  Contact: Kim Neville  |  Job date: Mar, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alison29th MarMore details…
  • 95%
    "Very prompt and efficient service."
    Rating by: Robin  |  Rating posted: 28th Mar  |  Contact: Kim Neville  |  Job date: Mar, 2024
    Communication: 90%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Robin28th MarMore details…
  • 100%
    "very happy"
    Rating by: Jan  |  Rating posted: 24th Jan  |  Contact: Andy  |  Job date: Jan, 2024
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jan24th JanMore details…
  • 98%
    "I've used Heat Pump Services a few times now and have been happy with timely replies and great work. Recommended."
    Rating by: Mary  |  Rating posted: 20th Dec, 2023  |  Contact: Kim  |  Job date: Dec, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Mary20th Dec, 2023More details…
  • 100%
    "Efficient service. Discussed my heat pump options (competitive pricing) scheduled a date and was very fortunate to have this installed a week later. Thanks Kim and team. "
    Rating by: Teo  |  Rating posted: 6th Dec, 2023  |  Contact: Don't remember sorry..   |  Job date: Nov, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Teo6th Dec, 2023More details…
  • 100%
    "Great service, great advice for the best solution for our school. Would certainly recommend and we have no concerns about continuing our relationship with this company."
    Rating by: Shirley  |  Rating posted: 1st Sep, 2023  |  Contact: Kim Neville  |  Job date: Sep, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shirley1st Sep, 2023More details…
  • 100%
    "Kim was most helpful in advice on what heatpump to fit. Service was prompt and the installation went smoothly. Found him easy to communicate with. No hesitation in recommending"
    Rating by: Jim  |  Rating posted: 11th Aug, 2023  |  Contact: Kim Neville  |  Job date: Jul, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jim11th Aug, 2023More details…
  • 100%
    "I've been giving Kim work for years and have always had great service. He gives fair and balanced advice around the pitfalls of installing cheap knockoffs."
    Rating by: Rob  |  Rating posted: 10th Aug, 2023  |  Contact: Kim  |  Job date: Aug, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rob10th Aug, 2023More details…
  • 100%
    "friendly to deal with and just got the job done, quick and easy and zero issues. will defintely recommend to friends and family."
    Rating by: Norman  |  Rating posted: 9th Aug, 2023  |  Contact: Andy  |  Job date: Jul, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Norman9th Aug, 2023More details…
  • 100%
    "Kim was amazing, quickly made a time to come and do a quote. He was very polite, approachable and answered all of our questions. On the installation day he turned up when he said he would checked to make sure we were happy with the placement, gave good instructions on how to use it. We will definitely come back when we want to install the next one. "
    Rating by: Danny  |  Rating posted: 9th Aug, 2023  |  Contact: Kim Neville   |  Job date: Jul, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Danny9th Aug, 2023More details…
  • 100%
    "No fuss or rissues at all. Installed 2 heat pumps - one needed additional power cabling. Everyhting done efficiently and without any problems. This is the second time I have used them - same result. Easy to deal with, sensible advice and no mess."
    Rating by: Derek  |  Rating posted: 26th Jul, 2023  |  Contact: Kim Neville  |  Job date: Jul, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Derek26th Jul, 2023More details…
  • 100%
    "it was a fast and efficient service and the installer was polite and punctual. we are very sarisified with the excellent service provided by Kim Neville. "
    Rating by: Denise  |  Rating posted: 22nd Jul, 2023  |  Contact: Kim  |  Job date: Jul, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Denise22nd Jul, 2023More details…
  • 100%
    "Kim was very knowledgeable and helpful when servicing my two heat pumps. He gave good recommendations on how best to run them and maintain them. Highly recommend Heat Pump Services."
    Rating by: Josh  |  Rating posted: 23rd Jun, 2023  |  Contact: Kim  |  Job date: Jun, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Josh23rd Jun, 2023More details…
  • 95%
    "Kim was very quick to respond and gave a quote on the spot .Arranged the work to be done within three days ,the installer was very experienced and carried out the install in a very professional manner ,very satifiied ,thank you ."
    Rating by: Bruce  |  Rating posted: 20th Jun, 2023  |  Contact: Heat Pump Services  |  Job date: May, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Bruce20th Jun, 2023More details…
  • 98%
    "Very professional and prompt communication. The heat pump was serviced within 3 days of contacting. Arrived on time, worked efficiently and tidy, gave us information how to maintain and service our heat pump in the future. Very happy with the service and happy to work with them again"
    Rating by: Kristina  |  Rating posted: 19th Jun, 2023  |  Contact: Kim  |  Job date: May, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Kristina19th Jun, 2023More details…
  • 100%
    "Thank you for the helpful, friendly and great service ! "
    Rating by: Paul  |  Rating posted: 18th Jun, 2023  |  Contact: Kim Neville  |  Job date: May, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul18th Jun, 2023More details…
  • 90%
    "This is our second installation from this company. We are very satisfied with the new unit. The response from initial contact was excellent and the installation complete with minimal disruption just a couple of days latter. We thoroughly recommend Kim and his team.""
    Rating by: Owen  |  Rating posted: 15th Jun, 2023  |  Contact: Kim Neville  |  Job date: Jun, 2023
    Communication: 90%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    Owen15th Jun, 2023More details…
  • 98%
    "We had Neville come and give us a quote to install a new Heat Pump. He was very professional and helpful. Heat Pump was installed promptly and professionaly. We are very happy with the service provided and also the guarantee that we were given. Would not hesitate in recommending this company and a big thank you to Kim for his patience."
    Rating by: Coral  |  Rating posted: 14th Jun, 2023  |  Contact: Kim Neville  |  Job date: Jun, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Coral14th Jun, 2023More details…
  • 100%
    "Great experience. Offered a fixed quote. Great communication regarding dates of work and time frame. Have used before and will use again."
    Rating by: Tony  |  Rating posted: 21st Apr, 2023  |  Contact: Kim Neville  |  Job date: Apr, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tony21st Apr, 2023More details…
  • 100%
    "Kim installed so far seven Fujizu heatpumps for us and as every time reliable service and good communication. Result as allways job well done. We will be back again when we have further requirements"
    Rating by: Alf  |  Rating posted: 17th Apr, 2023  |  Contact: Kim  |  Job date: Apr, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alf17th Apr, 2023More details…
  • 100%
    "Thankyou so much for replacing our Heatpump. Excellent service and insulation. Would definitely recommend
    "
    Rating by: Barbara  |  Rating posted: 14th Apr, 2023  |  Contact: Kim  |  Job date: Apr, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Barbara14th Apr, 2023More details…
  • 100%
    "This is my second installation from this excellent company - I’m thrilled with my new unit and the work is always completed on time and with minimal impact. Thoroughly recommend Kim and his team."
    Rating by: Cara  |  Rating posted: 29th Mar, 2023  |  Contact: Kim  |  Job date: Mar, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cara29th Mar, 2023More details…
  • 100%
    "Always honest, reliable and friendly. Kim attends to our units on a regular basis and we really appreciate his continued service."
    Rating by: Robert  |  Rating posted: 28th Mar, 2023  |  Contact: Kim Neville  |  Job date: Mar, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Robert28th Mar, 2023More details…
  • 100%
    "Our heat pumps had not been working very well for some time. After Kim gave it a thorough service and fixed some missing insulation on the refrigeration pipe we have been impressed with how well they are working to cool our house. He also gave us advice on how to run the units efficiently as we had been using the wrong setting. Highly recommend. These guys know their stuff!!"
    Rating by: Alison  |  Rating posted: 26th Mar, 2023  |  Contact: Kim Neville  |  Job date: Mar, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alison26th Mar, 2023More details…
  • 100%
    "Our third heat pump from this firm, and they were absolutely up to their usual high standard. We very highly recommend them, and will use them again if the need arises. Bloody good job."
    Rating by: Michael  |  Rating posted: 23rd Mar, 2023  |  Contact: Kim  |  Job date: Mar, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michael23rd Mar, 2023More details…
  • 100%
    "professional and efficient service. Highly recommend!"
    Rating by: Rose  |  Rating posted: 7th Mar, 2023  |  Contact: Kim Neville   |  Job date: Mar, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rose7th Mar, 2023More details…
  • 100%
    "Overall very happy with the work"
    Kim Neville responded:
    "Thanks very much Jayantha"
    Rating by: Jayantha  |  Rating posted: 27th Jan, 2023  |  Contact: Kim Neville  |  Job date: Dec, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jayantha27th Jan, 2023More details, one reply…
  • 98%
    "Very happy and will use again. "
    Kim Neville responded:
    "Thanks Wesley, much appreciated."
    Rating by: Wesley  |  Rating posted: 24th Jan, 2023  |  Contact: Kim  |  Job date: Dec, 2022
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Wesley24th Jan, 2023More details, one reply…
  • 100%
    "Great company - price competitive, quick and easy to deal with and nice guys."
    Kim Neville responded:
    "Thanks Paul, glad we could help with your Heat Pump needs."
    Rating by: Paul  |  Rating posted: 18th Jan, 2023  |  Contact: Kim  |  Job date: Jan, 2023
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paul18th Jan, 2023More details, one reply…
  • 100%
    "Heat Pump Services Ltd. is awesone. Kim, as front line contact person, has been an absolute pleasure to deal with.
    Always on time for appointments; great follow up with quotes; prompt delivery and installation. Clean and tidy. Very impressed with his follow up maintenance schedule, execution and billing. We are very happy with Kim. We will recommend him as and when required, to our friends and business associates.
    20.11.22
    "
    Kim Neville responded:
    "Hi Naidu, Thank you for your kind words. I look forward to working with you again. Regards Kim"
    Rating by: Naidu  |  Rating posted: 20th Nov, 2022  |  Contact: Kim Neville  |  Job date: Nov, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Naidu20th Nov, 2022More details, one reply…
  • 100%
    "Great company to deal with, good price and communication. Friendly service guy who knows what he is doing."
    Rating by: Vivian  |  Rating posted: 19th Nov, 2022  |  Contact: Kim  |  Job date: Nov, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Vivian19th Nov, 2022More details…
  • 100%
    "Kim was very helpful and friendly explaining how to use our heat pump more efficiently "
    Rating by: Lynette  |  Rating posted: 17th Nov, 2022  |  Contact: Kim  |  Job date: Oct, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lynette17th Nov, 2022More details…
  • 100%
    "Better than great service. Same time same place next year."
    Rating by: Lyn  |  Rating posted: 16th Nov, 2022  |  Contact: Lyn Ness  |  Job date: Nov, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lyn16th Nov, 2022More details…
  • 100%
    "Kim did a great job, efficient,timely and no hassle!"
    Rating by: Jo  |  Rating posted: 16th Nov, 2022  |  Contact: Kim Neville  |  Job date: Nov, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jo16th Nov, 2022More details…
  • 100%
    "Kim installed our heat pump four years ago and recently gave it a pre-summer service. He's always on time, friendly, efficient and happy to dispense advice about getting 'the best' from the heat pump."
    Rating by: Sue  |  Rating posted: 16th Nov, 2022  |  Contact: Kim Neville  |  Job date: Nov, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sue16th Nov, 2022More details…
  • 85%
    "Overall I have been disappointed with the heat pump installed at ......... It blows so much cold air onto the living area it took some time to arrange furniture to enable a degree of comfort. The controls are over complicated and I usually turn it off at night rather than reset controls every use. The appliance in the carport is very loud.
    I do believe I received a greater level of warmth and comfort for the two old oil filled electric i gave away in over excitement with new pump.
    "
    Kim Neville responded:
    "I'm glad I was able to talk to you after you returned home from your visit to hospital. Usually we try to set the unit up in person, so I'm glad I was able to do that over the phone with you when you returned."
    Rating by: Anne  |  Rating posted: 19th Oct, 2022  |  Contact: ?  |  Job date: Aug, 2022
    Communication: 100%  |  Quality: 80%  |  Reliability: 100%  |  Value: 60%
    Anne19th Oct, 2022More details, one reply…
  • 100%
    "We are very happy with our heat pumps. Kim had also helped us with some knoledge on healthy homes standards for our little unit as well. Once the heatpumps were on Kim went through the remotes with me to help keep my heatpump use efficient and cheap on the power bill and his advice has certainly worked. "
    Rating by: Danielle  |  Rating posted: 19th Oct, 2022  |  Contact: Kim Neville  |  Job date: Sep, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Danielle19th Oct, 2022More details…
  • 100%
    "Very prompt response. Excellent communication on replacement unit and timing of installation. Will use Heatpump services again."
    Kim Neville responded:
    "Hi Alison, thanks for the kind review, much appreciated."
    Rating by: Alison  |  Rating posted: 28th Sep, 2022  |  Contact: Kim Neville  |  Job date: Sep, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alison28th Sep, 2022More details, one reply…
  • 95%
    "I was very impressed with quick email response to my initial contact.
    My heat pump was sorted within reasonable time.
    "
    Kim Neville responded:
    "Hi Gertrude, lovely to get your review, thank you for your business."
    Rating by: gertrude  |  Rating posted: 21st Sep, 2022  |  Contact: Kim  |  Job date: Aug, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    gertrude21st Sep, 2022More details, one reply…
  • 100%
    "Kim and his team quoted and installed a couple of heat pumps for us in some flats. The installs were a bit tricky given the configuration of the units, but Kim came up with great solutions re unit placement, and they look great. They cleaned up after themselves, and we have since had a tenant call us to confirm his heating bill has dropped dramatically now he has a heat pump installed. Thanks guys, really appreciate your promptness and efficiency."
    Kim Neville responded:
    "Thanks Jan, really great to know that your tenants are happy with the heat pumps"
    Rating by: Jan  |  Rating posted: 31st Aug, 2022  |  Contact: Kim, Andy and Travis  |  Job date: Jul, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jan31st Aug, 2022More details, one reply…
  • 100%
    "We would definitely recommend Heat Pump Services.

    They were prompt, professional and completed the work on time and on budget, to a high standard.

    "

    Rating by: Carl  |  Rating posted: 21st Jun, 2022  |  Contact: Kim Neville  |  Job date: Jun, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Carl21st Jun, 2022More details…
  • 100%
    "The installation was faultless, very professional service and the pumps work really well , thanks team ! "
    Rating by: Adam  |  Rating posted: 21st Jun, 2022  |  Contact: Kim   |  Job date: Jun, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Adam21st Jun, 2022More details…
  • 98%
    "We were totally satisfied with the service on our heat pump. Kim was very good explaining how to use the heat pump efficiently, and answering any of my queries.
    We would have no hesitation of having our heat pump serviced again using Heat Pump Services.
    "
    Rating by: Doris  |  Rating posted: 27th May, 2022  |  Contact: Kim Neville  |  Job date: Apr, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Doris27th May, 2022More details…
  • 100%
    "Good service - arrived at advised time."
    Rating by: Derrick  |  Rating posted: 25th May, 2022  |  Contact: Kim  |  Job date: Apr, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Derrick25th May, 2022More details…
  • 95%
    "A very good & thorough job completed in a timely manner, items were included with this servicing that other tradesmen never touched previously, highly recommended."
    Rating by: Brian  |  Rating posted: 25th May, 2022  |  Contact: Kim Neville  |  Job date: May, 2022
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Brian25th May, 2022More details…
  • 100%
    "Kim fitted four heat pumps in our house approximately 8 years ago and has continued to service and maintain them annually. I cannot fault his service and highly recommend him. He is punctual, friendly and reliable. He always tidied up after the maintenance and we have had no problems at all with the heat pumps. We will continue to use his services."
    Rating by: Jude  |  Rating posted: 25th May, 2022  |  Contact: Kim  |  Job date: May, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jude25th May, 2022More details…
  • 98%
    "Brilliant service, Kim arrived on time, was polite and respectful and diagnosed the fault very quickly.
    The heat pump is working really well now.
    "
    Rating by: Julia  |  Rating posted: 25th May, 2022  |  Contact: Kim  |  Job date: May, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Julia25th May, 2022More details…
  • 100%
    "Kim got my job sorted out sooner than I expected! Was an excellent experience, very reasonably priced, the technician arrived on time and competed the job in record time - and no mess left behind! Would thoroughly recommend."
    Rating by: Cara  |  Rating posted: 27th Apr, 2022  |  Contact: Kim Neville   |  Job date: Mar, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cara27th Apr, 2022More details…
  • 100%
    "This is the fourth heat pump I have installed using Heat Pump Services, great advice with solutions to minimise the complexity or ugliness of how installations often look.
    On budget, on time and all communications as I expect 100% professional. A++
    "
    Rating by: Graeme  |  Rating posted: 27th Apr, 2022  |  Contact: Kim Neville  |  Job date: Apr, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Graeme27th Apr, 2022More details…
  • 100%
    "Last weekend (Easter '22) our aging heat pump developed a problem, it would only blow out cold air even when set to heat.

    I contacted five local businesses and Kim from Heat Pump Services was the only one that responded promptly (of the others two replied 4 to 5 days later, one made an appointment and didn't show up the and the fifth didn't reply at all). Kim diagnosed the fault and suggested options to fix it but in the end we decided on a new replacement unit. We scheduled an install two days later and only briefly discussed price. The installer, Travis, arrived on time and had the old unit removed and new unit installed quite quickly. There was a discussion about the new features we had not seen before.

    All in all, the process was very smooth and professional. We wish we had access to Heat Pump Services for our past installs. We are very happy with the whole job, the new unit works perfectly, our power bill has dropped dramatically (30Kw per day with convection and fan heaters vs 16Kw per day with the heatpump). We would recommend Heat Pump Services to everyone without hesitation.
    "

    Rating by: Colin  |  Rating posted: 26th Apr, 2022  |  Contact: Travis  |  Job date: Apr, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Colin26th Apr, 2022More details…
  • 100%
    "Our technician was totally professional, personable and very experienced. We were very happy as we had used another company previously and it was a terrible experience. One of my friends referred me to Heat Pump Services and the result was excellent."
    Rating by: Nick  |  Rating posted: 22nd Mar, 2022  |  Contact: Kim Neville   |  Job date: Feb, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nick22nd Mar, 2022More details…
  • 100%
    "Always excellent service and communication. Recommended."
    Rating by: Boutique Dog Grooming Ltd  |  Rating posted: 22nd Mar, 2022  |  Contact: Kim  |  Job date: Mar, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Boutique Dog Grooming Ltd22nd Mar, 2022More details…
  • 70%
    "I had a heat pump installed by these people. There was no issue with the job done but the price quoted for the installation was very high based on an experience the installer had in a previous apartment in this building.

    The installation was a breeze with everything exactly where it was in the drawings and the installer was in and out in probably less time that a standard back to back job. All the pipes and electrical feed were already in place. The installer walked away with over $2k for his three and a half hours. I invited him to make a reduction based on actual time taken but he did not respond which left me feeling ripped off.

    If I had my time over, I would ask for a standard back to back installation with provision for adjustment where installation went over time.

    If you own an apartment, be cautious of this installer, indeed any installer who prices contingencies in that end up not actually there.
    "

    Rating by: Mark  |  Rating posted: 2nd Mar, 2022  |  Contact: Kim Neville  |  Job date: Feb, 2022
    Communication: 60%  |  Quality: 100%  |  Reliability: 100%  |  Value: 20%
    Mark2nd Mar, 2022More details…
  • 95%
    "Great service. Job well done.
    Most helpful in giving information about the heat pumps.
    A delight to deal with.
    "
    Rating by: Anne-Marie  |  Rating posted: 19th Feb, 2022  |  Contact: Kim Neville  |  Job date: Jan, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Anne-Marie19th Feb, 2022More details…
  • 100%
    "Kim was incredible from start to finish. Quick contact and quote and created a solution for a tricky bedroom that no other provider could (or thought) to offer us. He was the only one who actually went into the roof space to see what could be done. Clean and tidy install and he was amazing with my super curious 5 year old and allowed him to 'help' out. 5 stars"
    Rating by: Nadia  |  Rating posted: 15th Feb, 2022  |  Contact: Kim Neville  |  Job date: Jan, 2022
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nadia15th Feb, 2022More details…
  • 100%
    "Kim was great to deal with, good communication of model options, positioning and making the best use of it. Installs was done on time and professionally. We are very happy with our choice of heat pump and installer. "
    Rating by: Louise  |  Rating posted: 11th Jan, 2022  |  Contact: Kim  |  Job date: Dec, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Louise11th Jan, 2022More details…
  • 100%
    "Kim is great to deal with, installs are nice and tidy, always on time and on budget, we highly recommend Heat Pump Services"
    Rating by: Debbie  |  Rating posted: 3rd Dec, 2021  |  Contact: Kim  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Debbie3rd Dec, 2021More details…
  • 100%
    "Excellent service, very efficient "
    Rating by: Richard  |  Rating posted: 9th Nov, 2021  |  Contact: The boss  |  Job date: Nov, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Richard9th Nov, 2021More details…
  • 98%
    "Excellent experience. Pleasant tradesman. Fast and efficient as well as chatty over a coffee."
    Rating by: Mary  |  Rating posted: 29th Jun, 2021  |  Contact: Mark Mitchell  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Mary29th Jun, 2021More details…
  • 100%
    "Excellent communication and install arranged around what I could do. Sorted positioning etc so it was most appropriate and worked how I wanted it too, no short cuts! Lovely onsite and most importantly the heat pump worked so well within a few mintues."
    Rating by: Nicki  |  Rating posted: 28th Jun, 2021  |  Contact: Heatpump Services  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nicki28th Jun, 2021More details…
  • 90%
    "A very professional service, everything was explained well, installed on time and efficiently. Plus when we had some issues they were promptly fixed. Definitely recommend."
    Rating by: Maxine  |  Rating posted: 27th Jun, 2021  |  Contact: Kim Neville  |  Job date: May, 2021
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 80%
    Maxine27th Jun, 2021More details…
  • 100%
    "Kim and his team are excellent to work with, extremely knowledgable and meticulous in ensuring you have the correct sized heat pump for your home. Well done guys."
    Rating by: Yvonne  |  Rating posted: 25th Jun, 2021  |  Contact: Kim Neville  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Yvonne25th Jun, 2021More details…
  • 100%
    "I highly recommend Kim if you are looking for a heat pump. He showed up when he said, delivered the quote when he said, installed the unit when he said.
    The work was good quality and the communication excellent.
    Very happy
    "
    Rating by: Matthew  |  Rating posted: 25th Jun, 2021  |  Contact: Kim Neville  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matthew25th Jun, 2021More details…
  • 100%
    "Kim was quick to come give an estimate and thoroughly answer any questions. Once we had decided to go ahead, the install was easy to book and the job was well done. Heat pump works fantastically. I would highly recommend Heat Pump Services."
    Rating by: RaeAnn  |  Rating posted: 25th Jun, 2021  |  Contact: Andy  |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    RaeAnn25th Jun, 2021More details…
  • 100%
    "All good. Job done to a neat and tidy standard. Also suggested good route to conceal pipes etc so not visible as well as a competitive price."
    Rating by: Colin  |  Rating posted: 25th Jun, 2021  |  Contact: Kim Neville  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Colin25th Jun, 2021More details…
  • 98%
    "Initial consult with Kim was good. He explained things well and gave confidence. The install date was set but when Andy (the installer) arrived he realised he could not install the outside unit as the ground was too steep. He had to postpone until the following week to get a wall bracket. The following week he turned up promptly and did a quick, clean and efficient installation. So far the heat pump has performed very well. We are happy with our choice of heat pump and installer."
    Rating by: Simon  |  Rating posted: 25th Jun, 2021  |  Contact: Andy for Kim Neville   |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Simon25th Jun, 2021More details…
  • 100%
    "Believe the no cowboys feedback - Organise a quote now - you won’t regret it."
    Rating by: Peter   |  Rating posted: 25th Jun, 2021  |  Contact: Kim  |  Job date: Jun, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter 25th Jun, 2021More details…
  • 100%
    "Good informative consult from Kim followed by fat easy installation."
    Rating by: Les  |  Rating posted: 20th May, 2021  |  Contact: Kim  |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Les20th May, 2021More details…
  • 100%
    "I believe this is the 5th Heatpump we’ve had installed. I can’t say enough for the clean installations. I’m a perfectionist and love their attention to detail. Dan"
    Rating by: Dan  |  Rating posted: 20th May, 2021  |  Contact: Kim  |  Job date: May, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dan20th May, 2021More details…
  • 100%
    "Kim came at 11.00am on the dot, gave very sound advice on how to get the best out of the heat pump, and gave both our units a thorough check. Friendly, informative and would recommend him to anyone who has a Fujitsu heatpump.
    "
    Rating by: Peter Lye  |  Rating posted: 30th Apr, 2021  |  Contact: Kim Neville  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter Lye30th Apr, 2021More details…
  • 100%
    "Kim managed assessment and heat pump install for us as 'remote' landlords.
    - Easy to deal with
    - Prepared to discuss best solution and consider options with the landlord.
    - Communicated well with tenants, giving landlord peace of mind in maintaining existing great landlord-tenant relationship.
    "
    Rating by: Michael  |  Rating posted: 15th Apr, 2021  |  Contact: Kim Neville  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michael15th Apr, 2021More details…
  • 100%
    "Kim & Travis installed three heat pumps at different locations for us. The work was done efficiently, tidally and at stated cost. Kim is easy to work with and has a very professional approach to the work he undertook for us. I have no problem in recommending Heat Pump Services. "
    Rating by: Malcolm  |  Rating posted: 14th Apr, 2021  |  Contact: Kim Neville  |  Job date: Apr, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Malcolm14th Apr, 2021More details…
  • 100%
    "Great job
    3 heat pumps installed
    Everything went well
    "
    Rating by: Sue  |  Rating posted: 31st Mar, 2021  |  Contact: Kim   |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sue31st Mar, 2021More details…
  • 100%
    "Kim is so professional and knowledgeable in recommending a best-fit heat pump for our needs. We first installed one heat pump and had received great service. Thereafter, we had Kim and his colleague installed two more for the bedrooms. Highly recommended."
    Rating by: tim  |  Rating posted: 30th Mar, 2021  |  Contact: Kim  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    tim30th Mar, 2021More details…
  • 95%
    "Kim was prompt and reliable, all questions answered. Installation was quick and without problems. Both units running well. Highly recommended."
    Rating by: Graham  |  Rating posted: 30th Mar, 2021  |  Contact: Kim Neville  |  Job date: Feb, 2021
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Graham30th Mar, 2021More details…
  • 100%
    "Awesome job once again Kim. Highly recommend this company for price, reliability and service "
    Rating by: Phil  |  Rating posted: 30th Mar, 2021  |  Contact: Kim  |  Job date: Mar, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Phil30th Mar, 2021More details…
  • 100%
    "Great service, provided us with a heat pump, when other company’s couldn’t offer a solution. Talked us through how the system works, very satisfied."
    Rating by: Paula Tetzlaff  |  Rating posted: 22nd Jan, 2021  |  Contact: Kim   |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Paula Tetzlaff22nd Jan, 2021More details…
  • 100%
    "Heat Pump Services ROCK ! I contacted them in late December we were melting in our flower shop our 7 year old heat pump had died ! It had had a hammering.
    Solution: early Jan as soon as practically possible brand new 7 .2 KW Gree heat pump with digital temperature reading and 6 yr guarantee , all installed with a minimum of fuss .
    Result: We are so happy ,healthy work space happy flowers happy staff ,what more could one ask for !
    Thank you Heat Pump Services
    "
    Rating by: Raewin  |  Rating posted: 21st Jan, 2021  |  Contact: Raewin Kelly  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Raewin21st Jan, 2021More details…
  • 100%
    "From our very first contact with Kim we were impressed. Kim has an excellent knowledge and most importantly a willingness to discuss all aspects of the appropriate options with us. We felt his professionalism was outstanding. The gentleman who installed our awesome heat pump provided an excellent installation clear explanations and overall service. 10 out of 10 heat pump services. We are delighted with the heat pump and would definitely recommend your service."
    Rating by: Bev and Alan  |  Rating posted: 20th Jan, 2021  |  Contact: Kim Neville and his team  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bev and Alan20th Jan, 2021More details…
  • 100%
    "We were struggling to get a suitable heat pump just before Xmas due to leaving things too late and the problems with availability from Covid19 and the all the shipping issues at the moment. Kim somehow managed to find the last 6kW Mitsubishi in the country and had it sent up from Christchurch for us so he could install it 2 days before Xmas. Kim and his team did a fantastic job, turned up on time, installed the heat pump very neatly, left no mess behind. Highly recommend these guys!"
    Rating by: David  |  Rating posted: 20th Jan, 2021  |  Contact: Heat PumpServices - Kim Neville  |  Job date: Dec, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David20th Jan, 2021More details…
  • 100%
    "Excellent service. Punctual and efficient. Highly recommended"
    Rating by: Robert  |  Rating posted: 19th Jan, 2021  |  Contact: Kim Neville  |  Job date: Jan, 2021
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Robert19th Jan, 2021More details…
  • 100%
    "Excellent service and installation. A wonderful job was done."
    Rating by: Fiona Lynch  |  Rating posted: 6th Dec, 2020  |  Contact: Kim  |  Job date: Dec, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Fiona Lynch6th Dec, 2020More details…
  • 100%
    "Fast efficient service , heat pump needed approval, once obtained was in & working in record time. Was difficult to place but Kim worked it out & did the job expertly"
    Rating by: Grant  |  Rating posted: 5th Dec, 2020  |  Contact: Kim  |  Job date: Nov, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Grant5th Dec, 2020More details…
  • 100%
    "Great service as was the last job. Kim walks the talk which is much appreciated.
    Thanks Kim
    "
    Rating by: Chris  |  Rating posted: 4th Dec, 2020  |  Contact: Kim Neville  |  Job date: Nov, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris4th Dec, 2020More details…
  • 100%
    "Fast efficient quote, service and great communication. Very happy with our new heat pump. Kim was excellent to deal with - I would highly recommend. "
    Rating by: Rosa  |  Rating posted: 6th Nov, 2020  |  Contact: Kim  |  Job date: Oct, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rosa6th Nov, 2020More details…
  • 98%
    "Same day service! Kim replaced the cracked filters, cleaned and serviced our heat pump efficiently and expertly. Have used this friendly and responsive company before. Highly recommended! "
    Rating by: Lynette   |  Rating posted: 26th Jun, 2019  |  Contact: Kim   |  Job date: Jun, 2019
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lynette 26th Jun, 2019More details…
  • 100%
    "Great service! Fujitsu have the best heat pumps in NZ at the moment and Heat Pump Services recommended the right one for our house. It was installed professionally and works like a dream!"
    Rating by: Frank  |  Rating posted: 11th Apr, 2009  |  Contact: Kieran Mortimer-Jones  |  Job date: Apr, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Frank11th Apr, 2009More details…

Primary contact
Kim Neville

Phone number
0508247266

Website
https://www.heatpumpservices.co.nz/

Availability
This week/ASAP

Physical address
3 Diamond Street,
Eden Terrace,
1021

About us
Installing heat pumps since 2004. For over 15 years, our team at Heat Pump Services have developed a personalised residential and commercial expertise in heat pump installation throughout Auckland. Taking over in 2008, our director Kim Neville – a heat pump expert – has shaped our company into what it is today. Drawing on over two decades of industry experience, Kim brings a high level of knowledge and skill to the team.

With a range of clients – from commercial businesses to residential home-owners – we understand that every client is different. Which is why we provide advice that is “fit for purpose”. We don’t just sell heat pumps, we fit them.

What we do
Re-shaping the company with his heat pump passion and know-how, Kim had a vision: to not only sell a product or service, but to sell advice.He wanted to educate his clients around the benefits of heat pump systems. All the while, providing a face-to-face service, fitting clients with the perfect solution for their heat pump needs.

We specialise in the sale & installation of the best quality heat pumps available for the residential and commercial market. We offer quality service, quality products, with quality workmanship. We also provide ventilation systems and all electrical work. We use Master Electricians and Accredited Installers.

Categories we service
Heating / Heating Repair Services, Heat Pump, Air Conditioning Service, Air Conditioning Contractors, Air Conditioning & Refrigeration

Areas we service
Waitakere City and Suburbs, Rodney Area, Papakura Area, Pakuranga, North Shore City and Suburbs, Manukau City and Suburbs, Howick, Franklin Area, Eden Terrace, Auckland City and Suburbs, Auckland Central

Please confirm your email

Character count: