Hook Ups Audio Visual Installations / Audio / visual

Is Hook Ups Audio Visual Installations your business?

Hook Ups Audio Visual Installations is unregistered. Before hiring them, consider these registered businesses nearby:

  • 10%
    "Avoid at all costs! Complete amateurish and botched large screen wall mounting. Bolts not properly secured and Sky aerial trailing the length of the lounge floor! Insisted on cash payment, even after turning up 5 hours late and did not respond to several calls for an invoice or for dealing with my complaint. The TV lasted a month before it was removed and the wall redecorated and restored to normal. Be very very wary of dealing with these cowboys!"
    Rating by: Mark  |  Rating posted: 6th Nov, 2012  |  Contact: Don't Recall  |  Job date: Dec, 2011
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    6th Nov, 2012More details…
  • 43%
    "We told them exactly what the job was beforehand. The engineer turned up, left after an hour (4pm), but hadn\'t completed the job.

    He returned the next day to complete it and then they tried to charge us for two callouts. Took lots of chasing to get this refunded.

    The quality of the work was fine, but questionable if it is value for money, especially given the hassle with chasing them up. Wouldn\'t use again."

    Rating by: Sam  |  Rating posted: 30th Jan, 2012  |  Contact: Alexandra  |  Job date: Aug, 2011
    Communication: 30%  |  Quality: 70%  |  Reliability: 40%  |  Value: 30%
    30th Jan, 2012More details…
  • 35%
    "Expensive... and be warned - the advertised \"$59\" Call Out Fee is just that - you get nothing for it other than the opportunity to call them! They then charge $59/hour from the moment they arrive plus absolute top dollar for parts and materials. I ended up paying $372 to install a UHF aerial and drop (literally) 20m of cable through a hole in the warehouse roof. "
    Cory responded:
    "The $59.00 call out fee charged covers the technician on-site for the first 15 minutes. This was offered and given to you and is also clearly stated on our website. The client is not charged $59.00 per hour from the minute the technician arrives. The client gets charged $59.00 per hour after the first 15 minutes; you will also find our hourly rate is much lower than other installers. Hook Ups provides High Quality products at an exceptional price. Hook Ups products are not only of high quality but all Hook Ups Products come with a 10 year guarantee, as well as a guarantee on our workman ship. Your cable run was done exactly how you asked for it to be done. Hooks Up goes on a policy that the customer chooses how the install is done. There are plenty of options on how to run cabling and you chose to have you cable dropped through a hole in your roof. And lastly $370 is a very fair and reasonable price for a FULL aerial installation including cabling and a mast. Ring any aerial company and I can guarantee you will receive a similar price for your job."
    Rating by: David  |  Rating posted: 2nd May, 2011  |  Contact: David Roberts  |  Job date: Apr, 2011
    Communication: 20%  |  Quality: 40%  |  Reliability: 80%  |  Value: 0%
    2nd May, 2011More details, one reply…
  • 25%
    "Poor time keeping e.g. quoted 6pm and rang at 7:30pm to say on way. Turned up without all necessary parts. Needed to use our cleaning products to clean up mess. Bill twice initial verbal quote. Standard of work good but technician highly offensive. Would not use again or recommend."
    Alexandra responded:
    "This is a strange response from this customer as they seemed very happy with the outcome of the job when we left and this was posted on here almost a year after the service was completed. Firstly this client offered for us to use their cleaning products. We do carry our own cleaning products on our vehicles but this client offered us their Vacuum cleaner to use. This client was offered an Estimate, not a quote. Hook Ups does not and never has provided “Quotes” as in this industry it is impossible to accurately determine how much the completed service will cost if it is a fairly large job. This customer was made well aware that there could be a slight price difference in the end result and they were happy with this and proceeded with the installation. Part way through the job the customer also requested extra work to be completed which ultimately made the job cost more. "
    Rating by: Megan  |  Rating posted: 28th Mar, 2011  |  Contact: Corey Lust  |  Job date: Dec, 2010
    Communication: 0%  |  Quality: 100%  |  Reliability: 0%  |  Value: 0%
    28th Mar, 2011More details, one reply…
  • 100%
    "Technician showed up on time and did an awesome job. Really nice guys and they get the job done quick. I will only use them from now on. I highly recommend them :)"
    Rating by: Nicole  |  Rating posted: 3rd Mar, 2011  |  Contact: Corey Lust  |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    3rd Mar, 2011More details…
  • 0%
    "Appalling - don\'t use them"
    Alexandra responded:
    "Unfortunately at the end of this installation this customer decided they did not want to pay the bill. They had no real reason as to why they did not want to pay. Hook Ups removed all items installed and left the property. Then this comment is left on No Cowboys."
    Rating by: Alex  |  Rating posted: 3rd Mar, 2011  |  Contact: Alex  |  Job date: Mar, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    3rd Mar, 2011More details, one reply…

Unauthenticated ratings (2)

  • 100%
    "Great work, nice guys would highly recommend to anyone!!"
    Rating by: Alison  |  Rating posted: 3rd Mar, 2011  |  Contact: Hook Ups  |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Alison, 3rd Mar, 2011More details…
  • 0%
    "They came to do a job that was well defined. They did not come to right address, they were late. They appeared not to have a ladder to go on the roof. They then advised all sorts of things which proved to be wrong. Their only capability was to make a cable. I did ask for a person that would be qualified to do the job."
    Rating by: Tony   |  Rating posted: 6th Jan, 2011  |  Contact: No Name Given On Invoice  |  Job date: Dec, 2010
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Tony , 6th Jan, 2011More details…

Phone number
0508 HOOK UPS

Physical address
8b Nikau Road
Point Howard
Lower Hutt
Wellington

Categories we service
Audio / visual

Areas we service
Wellington City, Hutt Valley Area

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