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I Fix 4U Ltd (Heat pump/Air conditioning) / Air Conditioning Contractors in East Tamaki

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  • 0%
    "Watch out, they are scammers. We were quoted latest Machines but got installed the very dated stock and I suspect that they have been doing this for long time. 5 out of 6 units were swapped. Geoff Lim only cares about money. When he got caught out, he never apologized. Geoff Lim only wants to credit me $6 per unit while the price discrepancy is a few hundred bucks per machine. Then I asked him to install back the quoted machines, he doesn’t want to. he said they didn’t have the machines that they quoted me, so they just installed the cheapest ones and forgot to tell me. He is a big liar. Their workmanship is so bad. He employs cheap dodgy Labour who look like never been trained. They have done a lots of damages on our brand house and denied. They also walked on the new carpet with the dirty boots and denied. They left an outdoor machine on the roof untested because it was powered off and they were too lazy to go up to switch it on. But they told me all machines worked. When I found out and asked them to come back, they wanted to charge me. There is no after sales service without paying him."
    Rating by: April   |  Rating posted: 2nd Aug, 2019  |  Contact: Geoff Lim and Rishi Karan   |  Job date: Aug, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    April 2nd Aug, 2019More details…
  • 0%
    "This company is an absolute DISASTER. They took almost 4 weeks to fix our washing machine, no updates about progress or diagnosis etc, when I called to get info Kimberly shouted at me and hung up on me. Call again and their technician is "out on the road" and can't be reached for updates. If you email them forget about ever getting a reply, if you call you won't get any information and you will be transferred around everyone in the office. 0% rating for all categories."
    Rating by: Rob  |  Rating posted: 14th Mar, 2018  |  Contact: Kimberly, Ipsa, Raj  |  Job date: Mar, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Rob14th Mar, 2018More details…
  • 3%
    "Called to have washing machine looked at 7/2/18 had someone turn up on the 12/2 and charge $86 for a call out fee which needed to be paid immediately - it was. We were told he needed a part and he would go back to the workshop and see if they had one or if it needed to be ordered and they would let us know.

    7 days go by with no contact, i email and call to ask whats going on. No One can tell me why its taken 7 days with no communication. "oh that technician is busy i cant call him for an update right now" .... okay so what happens now? my washing machine isn't working, you guys didn't even drain the water out of the bottom of it... "oh we will call you" another day with no contact, i call again and find out the tech is actually sick and has been for the last 2 days...

    so i ask to speak with the owner & he tells me how crap his staff are and they shouldn't make promises like that (that they will get back to me ASAP) if they cant... "you know id fire them but then id have no staff" which i found odd, you should not bag your own staff to a customer... He says he will send someone else back to have a look. Next day someone turns up but "oh we need to order a part we don't have it here" That's fine i say please send me the quote and i will pay it. $300 on top of the $86 already paid and we are a almost 2 weeks since the initial call out.

    Geoff offers me 10% discount because we've been given the run around which we appreciated but still think the price is crazy considering the price for the part is listed at only $62! At this point i'm thinking it would have been better to just buy a new bloody washing machine!!!

    We pay the invoice because we really cant be without a washing machine for much longer, i then call and ask when will he be out to fix it - " well we have to wait for the part now, we will call you when its here to book in"

    and now its Feb 27 and i have had my email ignored and when i call for an update - its been shipped we are waiting for it. 15 working days and we are still without a washing machine. Would not recommend, will NOT be using them in future and would advise others to steer clear of this "business" COWBOYS!

    Rating by: Stevie  |  Rating posted: 27th Feb, 2018  |  Contact: Geoff, Kemberly, Nitesh  |  Job date: Feb, 2018
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    Stevie27th Feb, 2018More details…
  • 0%
    "3 weeks to fix a washer fault, no reply to phone calls, bad service."
    Rating by: Rob  |  Rating posted: 19th Dec, 2017  |  Contact: Rob  |  Job date: Dec, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Rob19th Dec, 2017More details…
  • 0%
    "Taken two Panasonic Microwaves to repair. Both diagonosed as unrepairable. Picked up about weeks later. On arrival, they could only located one. They offered to sent over the other one to my place personally. But I told them I came a long way. I waited for 45 min. They finally led me inside the closed work shop where on the workbench I saw my other microwave - the side of which had been cut a square hole (3x5 inches roughly), without my permission!!

    The Fujian tech manager(?) offered to replace cover with a new part said to cost him some $70. So I demanded that the whole bill of $90 to be refunded and there is no need to fix the "stolen" part. Yet they refused and counter offered $45 - one machine only.

    My question is : this is an abuse of trust when I put my gear in their care. And I have to stand there for 45min to be told of the fact, likely for someone was trying to hide something. ( I was referred to them by Panasonic so in addition to notifying people here I will contact them next.)

    What would such an illegal act of cutting out a part of my microwave possibly for their other repair work reflect? This is a un-professional dealership with questionable integrity. I definitely not think its deserved any of your business. 27/11/17 TN Auckland

    Rating by: Tommy  |  Rating posted: 27th Nov, 2017  |  Contact: Tom  |  Job date: Nov, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Tommy27th Nov, 2017More details…
  • 98%
    "I have a LG TV that needed to be fixed and i called ifix4u and spoke to Elise who was very helpful and friendly and guided me through the repair process.

    I highly recommend that people use ifix4u, they have good pricing and good customer service."

    Rating by: Greg  |  Rating posted: 12th Apr, 2017  |  Contact: Elise  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Greg12th Apr, 2017More details…
  • 63%
    "We used I Fix 4U a few years ago to install a heat pump and at the time were happy with their service so we called them recently to have another heat pump installed. Unfortunately the service was not nearly so good this time. Rishi came to quote & was very helpful, polite & professional, no problems there whatsoever. It just seems there is a lack of training and / or communication with the actual guys that do the installing. The job didn\'t look nearly as neat or professional as the previous job. A long white pipe was installed at our front door, connected to a smaller pipe only with black electrical tape. Not a good look for the front door. When I asked it to be improved they offered to cover the pipe with a neater type of plastic that would be the same from top to bottom, but when they tried to do that the window would no longer open because it was installed too close to the window! So, another hole was made in the brick work to reposition the pipe down low, below where the window opens. Another hole was made in the office wall, which we now need to sand & paint. The fans didn\'t work at first and some valve needed to be adjusted on the outside unit. Their prices are competitive but if you decide to use IFix4U I strongly recommend you are at home and supervising closely during their work to ensure that you are satisfied with the quality of work. If I had been home during the installation, I think we would have had a better outcome. We originally planned fr the job to be in the afternoon but I was phoned that morning and asked if they could come earlier, in the morning. We had other family members present but they were not aware of exactly what had been previously arranged. Be vigilant."
    Geoffrey Lim responded:
    "This rating by Louise is totally wrong. Michael changed the works from the agreed plans. There are two legal plans documents signed by Michael that says the works were very good, & to his satisfaction. The legal works plans documents also have the clause “Have you talked to customer on installation procedures and agreed on the position” which Michael agreed to and signed. Our techs advised Michael changing the plans would be ugly and his responsibility. He ordered us to do as he ordered. After completion Michael signed the completion legal works documents very good, & to his satisfaction. Louise phoned us, we explained, talk to your husband. We returned to install as per original plans @ no charge even though we had no obligations to do so and it cost us hundreds of dollars. For Louise to write this self inflicted wound and publicly blame us is absolute betrayal. There is no basis for her adverse comments and ratings."
    Rating by: Louise  |  Rating posted: 18th Aug, 2016  |  Contact: Rich  |  Job date: Aug, 2016
    Communication: 70%  |  Quality: 20%  |  Reliability: 90%  |  Value: 70%
    Louise18th Aug, 2016More details, one reply…
  • 98%
    "Got a Fujitsu heatpump from these guys. Was given a very competitive quote by Rishi, and the installer came on time to put it in. Discovered a minor crack on the casing, but it did not affect functioning so proceeded to install it while warranty claim underway. The part arrived one week later, and after replacement I discovered that another piece of plastic was cracked. Back to warranty claim it went and a new housing arrived a week later. It was promptly replaced, and the technician managed to fix the rattling noise as well. Excellent after-sales service from the team, especially Beena who was my point of contact. Doesn't reflect so well on Fujitsu though, sending out damaged units hidden behind the energy rating sticker."
    Rating by: Shawn  |  Rating posted: 4th Jul, 2014  |  Contact: Shailem  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Shawn4th Jul, 2014More details…
  • 95%
    "Did an awesome job installing new Panasonic heatpump for a sharp price, and sorting out bathroom fan/heat lamp wiring. Would happilly use them again, thoroughly recomended."
    Rating by: Chris  |  Rating posted: 10th Feb, 2014  |  Contact: Geoff Lim  |  Job date: Feb, 2014
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Chris10th Feb, 2014More details…
  • 100%
    "All my queries were dealt with promptly."
    Rating by: Peter  |  Rating posted: 28th May, 2013  |  Contact: Geoff Lim  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter28th May, 2013More details…
  • 100%
    "There was a bit of delay from 1st point of contact to quotation but all is forgiven after an excellent no hassle job, great after sales service and follow up too."
    Rating by: Serene  |  Rating posted: 3rd Apr, 2013  |  Contact: Rishi  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Serene3rd Apr, 2013More details…
  • 28%
    "I had I FIX 4U install a satellite dish and freeview decoder to my home. 4 years later the bracket holding the dish was absolutely rotten with rust and fell apart. I approached I FIX 4U to help me with a repair. Geoffrey told me that all satellite dishes corrode away in 4 years, they wanted to charge me $260 to come and replace the dish - $10 discount. Very poor service and backup - I went somewhere else."
    I FIX 4U responded:
    "Dale needs to prove we did the job. A 4 year job is very, very, old. In any case, warranty is one year so his job is way pass the warranty period. Dale writes Job Date: May 2012, but 4 years ago is 2009! We gave him the benefit of the doubt of who did the job and made a goodwill offer, and remove the old unit free (worth $60.00). We explained rust is due to the environment like lightning, tree foliage, roof metal reaction,mother nature,which we cannot control. We were at all times courteous and friendly. We have been in business 20 years and this speaks for itself. A referee will agree we are more than reasonable. Staff are upset at this mean attack."
    Rating by: Dale  |  Rating posted: 16th Jan, 2013  |  Contact: Geoffrey LIM  |  Job date: May, 2012
    Communication: 10%  |  Quality: 10%  |  Reliability: 30%  |  Value: 60%
    Dale16th Jan, 2013More details, one reply…
  • 100%
    "Geoffrey was very prompt and courteous in responding to our request for a heat pump quote. He turned up the same day and gave us excellent advice on what we needed. His prices were very competitive and we gave him the go ahead to supply a heat pump.

    His team of technicians arrived the following day and completed the installation in a professional and high quality manner. The quality of the installation was superb and his technicians made sure they cleaned up any mess thoroughly.

    I could not be happier with the service provided by I Fix 4U.



    Rating by: Mike  |  Rating posted: 13th Apr, 2012  |  Contact: Geoffrey Lim  |  Job date: Apr, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mike13th Apr, 2012More details…

Phone number

Physical address
138 J Harris Rd , East Tamaki Harris Road,
East Tamaki,