Kristol Enterprises Ltd / Automotive servicing, repairs and mechanics in Panmure

Is Kristol Enterprises Ltd your business?
  • 13%
    "MORAL: If you value your time and money, don't use the company services! They are time wasters and unpleasant people.

    VERY IMPORTANT: In the company, there is a sign stating that "The owner is responsible for the car after they leave it in the company"! Seriously! I don't want to think what are possible repercussions but it isn't something I want to involved with.

    SHORT STORY: I made a booking at 10.30 to finish the job within an hour but, instead, I was told to leave my car and come back at 1 PM. There was an unpleasant argument and staff instead of calming the situation was making it worse by arguing further and highering his voice.

    MORE DETAILED STORY: In the Christmas time I had many things to do. So I had arranged a booking at 10.30 as they had said they will do the job within a short time and I could wait in the company in the meantime.

    When I came, I was informed that their WoF specialist suddenly got sick and was told to leave my car and come back at 1PM.

    I argued it's unprofessional that they didn't inform me beforehand. I left my phone number saying they should call me as soon as a specialist arrives and I'll be back.

    I came back 1hr later. I was informed that now a repairement maybe will be finished not sooner than at 3 PM and they can't guarantee when exactly. Being VERY angry I started an argument. I asked what changed as previously it was 1 PM. I was told that... another company has their schedule filled and they wanted to fill me in at the beginning if I had left my car.

    The argument continued for a few minutes. As two companies have a reception in the same place, I was asked outside because the other company didn't want to have a bad PR. The argument lasted for ~10 minutes! Instead of calming the situation, the guy was highering his voice and putting blame on me without trying to please me or giving statements that would be binding and not hypothetical (i.e. next repairement time, this time fixed and checked).

    CONCLUSION: Even if you're said they will do their job:

    1. the job may not be done by them but another company,

    2. don't trust a schedule or your booking time; they don't care about your time, only theirs,

    3. be careful what you say because that may create an argument in which you will be to blame!

    1/10
    "

    Rating by: Krzysztof  |  Rating posted: 18th Dec, 2018  |  Contact: Have no idea  |  Job date: Dec, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    18th Dec, 2018More details…
  • 100%
    "Got my car serviced. They told me things that didn't need to be done! Impressed with honesty. Thank you so much!"
    Rating by: rosalie  |  Rating posted: 8th Aug, 2017  |  Contact: dylan  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th Aug, 2017More details…
  • 100%
    "Cheap WOF and cheap repair. Thank you"
    Rating by: Stefanie   |  Rating posted: 8th Aug, 2017  |  Contact: Deo  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th Aug, 2017More details…
  • 100%
    "Great job. Fix my car really fast. Stick to the quote."
    Rating by: Avi  |  Rating posted: 10th Jul, 2017  |  Contact: avi  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Jul, 2017More details…
  • 100%
    "Got everything fixed quick. Did not have to wait too long. Got coffee too."
    Rating by: Dylan  |  Rating posted: 8th Jul, 2017  |  Contact: Dylan  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th Jul, 2017More details…
  • 0%
    "Do not go anywhere near this panel beaters!! They had my car for over two weeks to simply fix the headlights and wing mirrors. I had to keep chasing them up about the progress of the work. They kept blaming insurance for the delay but it took them 3 days just to get the quote to my insurance company!! When I was able to go in to pick my car up they hadn't even done the job properly and one of the headlights wasn't fitted in right, the second hand mirrors they'd used were covered in paint marks and other marks and the car was also filthy and covered in grease marks and paint dust so I was told to leave the car there and pick it up at 2pm that day. At 2pm as I'm pulling in the drive they ring to tell me the paint won't be dry and they need to keep the car until Monday. Easily could have told me that hours earlier so I didn't rush back there to get the car! Useless customer service and poor workmanship. This has been a nightmare experience and I would not recommend them to anyone! They seemed so nice and helpful when I first went in but don't be fooled!"
    Rating by: Phoebe   |  Rating posted: 12th Nov, 2016  |  Contact: Owner of the shop   |  Job date: Nov, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    12th Nov, 2016More details…
  • 3%
    "I went in for a simple brake pad replacement which i got from Groupon. After pulling the brakes apart, the told me i have to get the rotors skimmed ... even though they looked fine. This was an additional cost of course, and i wouldnt get a warranty without it.
    They ordered the wrong parts which meant waiting. The job went from an easy 30 min job on the way home to a 2 hour wait, then getting stuck in peak hour traffic ... not to mention an additional $ 200 on top of the voucher cost
    Wish i could turn back time and just avoid these cowboys.

    I wouldnt recommend them, and will NOT go back ever ...
    "
    Rating by: Jonno  |  Rating posted: 9th May, 2016  |  Contact: Director   |  Job date: May, 2016
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    9th May, 2016More details…
  • 0%
    "This mechanical repairer is a total scammer, sent my Tiida in 3 times to get the air con fixed, charged almost $700 total, the first time, they said it was the fan system not working, they charged almost $300 for replacement, 3 days after the same problem occurs and they said this time a control module was broken, charged another $450 without letting the customer know the quote, then I felt the first time was not the fan problem, they refused to give me back the broken fan and refused to provide evidence, at the time I picked up the car, the blower was not working again!! Total time waster and playing tricks to get more money, stay away from them for sure."
    Rating by: Tom  |  Rating posted: 27th Mar, 2016  |  Contact: Deo  |  Job date: Feb, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    27th Mar, 2016More details…
  • 0%
    "You guys are the most rip off mechanic I've ever seen. I take my car to you and you told me my fuel pump is broken then you give me a price of 300 dollars to replace it then after you fix the problem you told me that its not the fuel pump! Its just the fuel filter! But you still charge me 300 dollars for that and gave me a receipt and its written on it that you change the pump and the filter. I want to take you to court but I dont want to waste my time to guys like you! but I will bad mouth you for the rest of my life!!!! See you in facebook!!!! You know where to find me if you want to talk about it."
    Rating by: jeck  |  Rating posted: 28th Jul, 2014  |  Contact: he said he own the shop. black indian guy  |  Job date: Jul, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    28th Jul, 2014More details…
  • 13%
    "Service was appalling, did not stick to the quote would not recommend to anyone!!!"
    Rating by: Alie  |  Rating posted: 21st Dec, 2012  |  Contact: Deo  |  Job date: Dec, 2012
    Communication: 10%  |  Quality: 10%  |  Reliability: 10%  |  Value: 20%
    21st Dec, 2012More details…

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