Ph: 095705956
VERY IMPORTANT: In the company, there is a sign stating that "The owner is responsible for the car after they leave it in the company"! Seriously! I don't want to think what are possible repercussions but it isn't something I want to involved with.
SHORT STORY: I made a booking at 10.30 to finish the job within an hour but, instead, I was told to leave my car… and come back at 1 PM. There was an unpleasant argument and staff instead of calming the situation was making it worse by arguing further and highering his voice.
MORE DETAILED STORY: In the Christmas time I had many things to do. So I had arranged a booking at 10.30 as they had said they will do the job within a short time and I could wait in the company in the meantime.
When I came, I was informed that their WoF specialist suddenly got sick and was told to leave my car and come back at 1PM.
I argued it's unprofessional that they didn't inform me beforehand. I left my phone number saying they should call me as soon as a specialist arrives and I'll be back.
I came back 1hr later. I was informed that now a repairement maybe will be finished not sooner than at 3 PM and they can't guarantee when exactly. Being VERY angry I started an argument. I asked what changed as previously it was 1 PM. I was told that... another company has their schedule filled and they wanted to fill me in at the beginning if I had left my car.
The argument continued for a few minutes. As two companies have a reception in the same place, I was asked outside because the other company didn't want to have a bad PR. The argument lasted for ~10 minutes! Instead of calming the situation, the guy was highering his voice and putting blame on me without trying to please me or giving statements that would be binding and not hypothetical (i.e. next repairement time, this time fixed and checked).
CONCLUSION: Even if you're said they will do their job:
1. the job may not be done by them but another company,
2. don't trust a schedule or your booking time; they don't care about your time, only theirs,
3. be careful what you say because that may create an argument in which you will be to blame!
1/10
Phone number
095705956
Physical address
535 Ellerslie Panmure Highway
Auckland
Categories we service
WOF & Services, Windscreen Repair, Vehicle Emissions Test, Tyres and Installation, Transmission and Gearbox Repair Shops, Roof Racks, Reversing Sensors, Radiators, Miscellaneous, Exhausts, Diesel Mechanics, Automotive servicing, repairs and mechanics, Automotive Parts, Automotive Brake Repair, Automotive Air Conditioning Repair, Auto Electrical
Areas we service
Panmure, Auckland Region, Auckland City and Suburbs
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%