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Mt Eden Vehicle Care Centre Ltd / Vehicle and automotive servicing, repairs and mechanics in Mt Eden

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  • 95%
    "We have been using MEVCC for the past four years for all our vehicle servicing and WOFs. The service has always been prompt, contact is always made if extra work is required and the staff are friendly and polite."
    Rating by: Jennifer  |  Rating posted: 27th Apr, 2015  |  Contact: Brendon Macdonald  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Jennifer27th Apr, 2015More details…
  • 100%
    "Thank you mount Eden VCC for the 110% customer service u have all given me & my family over the years, we have always felt welcomed & been satisfied with the repairs on my vehicle.My two daughters that have just got their first vehicles have also been using them for their repairs & have been treated we excellent service...Thank u : ) "
    Rating by: Julie  |  Rating posted: 10th Apr, 2015  |  Contact: Brendon  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Julie10th Apr, 2015More details…
  • 100%
    "Thanks Mount Eden VCC for the great service, I needed 4 new tyres for my 2013 Highlander as we live on a gravel road it can be very hard on tyres so I rang around and found Mount Eden VCC to be very helpful and understanding as the tyres needed to cope on the gravel road, so they found me the right tyres and they had them there the next day and fitted on the same day. Needless to say I left very happy with the way I was treated and would recommended them to anyone. "
    Rating by: Fiona  |  Rating posted: 10th Apr, 2015  |  Contact: Brendon  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Fiona10th Apr, 2015More details…
  • 100%
    "I have used VCC a number of times over the last 10yrs, and they have consistently supplied good service, excellent quality of work and they are quick in the time they do the repairs. The repair to my car was excellent which to me is important. My car was returned with a first class repair having been done, My Insurance Company in the past have pressured me to use their own repairers and the one time I did, it was returned to me with part of the car that they had removed to do the repair, in the boot of the vehicle. I certainly recommend VCC and thank them for their good customer service."
    Rating by: Rayden  |  Rating posted: 7th Apr, 2015  |  Contact: VCC  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rayden7th Apr, 2015More details…
  • 95%
    "Thanks for the amazing service at Mt Eden VCC, your team went beyond duty to get my car up and running before the Easter Holidays , I found the staff to be friendly, knowledgeable and honest , would highly recommend this business !
    Rating by: Rebecca   |  Rating posted: 7th Apr, 2015  |  Contact: Brendan McDonald   |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Rebecca 7th Apr, 2015More details…
  • 100%
    "We have been using VCC for years, the staff have always been friendly and honest. Our cars have been well serviced and repaired, would recommend to anyone."
    Rating by: Tracey  |  Rating posted: 5th Apr, 2015  |  Contact: Brendon Mcdonald   |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tracey5th Apr, 2015More details…
  • 100%
    "Great service at VCC, I have been a regular customer for years and I have to say the team are great, friendly and always provide me with the right advice! Thanks guys!"
    Rating by: Lucretia  |  Rating posted: 4th Apr, 2015  |  Contact: Lucretia  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lucretia4th Apr, 2015More details…
  • 0%
    "Will never go back to Mt Eden Vehicle Care Centre and will not recommend them to anyone. Sold me a dodgy tyre, claimed nothing was wrong with the car when I took it back and were really rude when I wanted problems sorted.
    Had to take car back because of juddering sound where the second-hand tyre they had sourced and put on, and occasional screeching sound on pads. They told me there was no juddering sound in the brake pads even though I told them on the phone and at their counter that the juddering sound was coming from the tyre. (Guy at the counter didn't write anything down and obviously forgot what I had told him).

    Got the AA to look at the tyre and they spotted immediately that the tyre tread was suspect.

    MEVCC said they would replace the tyre with a new one and I would have to pay the difference. I was willing to do that but one of the guys on the phone thought it was good idea to argue - then shout at me - when I told him I was not happy with the service. And this was after he had moaned about having to work in the workshop AND answer the phone because the boss had gone home early.

    Decided to cut my losses and go somewhere else. New garage fixed my tyre in 20 minutes.

    MEVCC couldn't spot a dodgy, potentially dangerous, tyre and customer service was the worst I have have ever had.
    Rating by: Richard  |  Rating posted: 9th Apr, 2014  |  Contact: Brendan  |  Job date: Apr, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Richard9th Apr, 2014More details…
  • 100%
    "They did a fantastic job after my radiator blew leaving me stranded on a weekend. They're always happy to squeeze me in and loan me a car if I need it. Thanks for the great service guys!"
    Rating by: Lynda  |  Rating posted: 19th Dec, 2013  |  Contact: Brendon  |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lynda19th Dec, 2013More details…
  • 15%
    "Wouldn\'t trust these guys at all. We dropped the car off for a WOF and very clearly specified that if it needed any work to pass to call us first. The mechanic went ahead and did the work on the car anyway including replacing a tyre with a cheap nasty variety (charging a premium price) and breaking the valve while he was at it so we had to return the car within two weeks because the tyre kept deflating. Now less than 9 months later we are having to replace that $160 tyre because it is a piece of rubbish. Save your money and use someone who listens and uses decent parts on your car for a decent price."
    Lucretia McDonald responded:
    "When this customer came in and advised she was not happy with us fitting the tyre, we apologised and offered to remove the standard $90 tyre and just charge her for the failed WOF ($46). She then changed her mind and said she DID want the tyre. One week later, the customer returned with a flat tyre and it appeared that the valve was worn out on the wheel (which actually has nothing to do with the tyre or tyre fitting), so we replaced this free of charge for her. It is common for valves to wear out & perish especially as this vehicle is around 20 years old. "
    Rating by: Chloe  |  Rating posted: 18th Dec, 2012  |  Contact: Bradley  |  Job date: Feb, 2012
    Communication: 0%  |  Quality: 20%  |  Reliability: 20%  |  Value: 20%
    Chloe18th Dec, 2012More details, one reply…