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New Zealand Movers / Moving Companies in Auckland Region

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  • 0%
    "This is the worst experience I have in New Zealand. We contacted NZ Mover in Dunedin to move our belongings to Hamilton. They said it take 10 days to 2 weeks. It has been 4 weeks and we have to keep calling them. The first 3 calls they said "We will call you back later after we get some updates" => They never call back. Then, we had to call them again and again. Then the lady finally told us that our boxes will come today - Friday [after 4 weeks]. Nothing arrive, no call, no information while we desperately want our stuff to use. Their contact number does not work after hour or weekend, which mean I will have to wait until next week to see what happen with our boxes. I would rate this business lower than 0 in terms of everything!!!!!"
    Rating by: Ann  |  Rating posted: 7th Dec, 2018  |  Contact: Anh Nguyen  |  Job date: Dec, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Ann7th Dec, 2018More details…
  • 5%
    "Moving from Dunedin to Belgium and was looking for a moving company to ship my personal belongings. I am still waiting for the quote from a survey, which was nearly 2 weeks ago. Even though I contacted Rachael several times by now, they do not give me any updates. They instead blame the slow response on the company on the other end. How is it possible though that other companies were able to give me a quote within 24-48 hours? If they cannot give me a quote in an appropriate time, I do not trust this company with my belongings. Will not recommend using them!"
    Rating by: Sabine  |  Rating posted: 31st Oct, 2018  |  Contact: Rachael Hore  |  Job date: Oct, 2018
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Sabine31st Oct, 2018More details…
  • 45%
    "Exceptional experience until I received a call from the sales consultant, Matthew, saying that our volume was more than he had estimated. His manager had "pulled him into a meeting" advising him of this and now they needed to "recover the costs." They tried to overcharge me because they would need to send another truck - as if it were my fault they had estimated wrong. Originally sent a 45 volume truck for 44.9 volume worth of stuff. This would have been fine had everything been packed as per the quote but this was not the case and found some boxes were only half full. We also got rid of a corner suite with ottoman and packed several items to take with us that didnt even end up on the truck!!! When I emailed Matthew to let him know I had paid the additional cost (because they couldn't organize delivery until we paid) and I would like this looked into I got no reply and no apology. Also made him aware of boxes only half full. The entire blame was put on us for his mistake. I feel this is a normal scam by this company as have read several reviews stating the same elsewhere. The guys that did the actual hard work and came and packed our things, loaded and unloaded the trucks and the driver did a fantastic job. Also need to mention Kendra, who was left to bear the brunt of it and did a fantastic job getting the remainder of our things delivered. I was going to use this company to move my things from the US but will not use them or their affiliates (The Moving Company and NZ Van Lines) again."
    Rating by: Anna  |  Rating posted: 5th Aug, 2018  |  Contact: Matthew  |  Job date: Aug, 2018
    Communication: 50%  |  Quality: 80%  |  Reliability: 50%  |  Value: 0%
    Anna5th Aug, 2018More details…
  • 25%
    "I booked NZ Movers to move my personal items and furniture from Auckland to Canada in November2017. I mentioned immediately I met with them to quote that I had an antique vase that was very important that it arrived safely. It arrived packed under a lead crystal vase broken in many pieces. I had damaged some to my Auckland home with lunch wrappers, bottles and cigarettes butts left lying over the grounds. The porch light was broken beyond repair with the movers throwing the smashed light bulb in the garden. I only realized it was broken when the sun reflected on the glass.This took 4 months and many emails before they agreed to repair. Once I received my items in Canada there was many items missing, broken and damaged. The beds that I had paid for to be installed were not done with NZ Movers saying the insurance company would refund but they wouldn't. Vero Insurance which I booked through NZ Movers asked for a list of items with a photo of damaged along with a value of each item this i sent through to Vero in March 2018. After the documents were sent to Vero they have ignored my emails and I am still waiting on a payout.

    Reflecting back on NZ Movers service I never saw or heard back from anyone from the NZ Movers after payment was made. No one from NZ Movers checked on their packers at any stage to what standard of work they were doing.

    One if the main concerns was how much was stolen, how much of my personal items that didn't make it to Canada.

    NZ Movers advertise that they have packaging for art work or fragile items etc but they never use them.

    There has to be a moving company that will take care of your precious belonging.

    Rating by: Lynn  |  Rating posted: 26th May, 2018  |  Contact: Lynn Brumby  |  Job date: May, 2018
    Communication: 0%  |  Quality: 20%  |  Reliability: 80%  |  Value: 0%
    Lynn26th May, 2018More details…
  • 30%
    "An extremely poor service. Despite contracting them to pack and move personal properties for a house move, there was inadequate packaging and care. As a result, significant damage was inflicted to furniture and various other damages were inflicted to other personal properties moved.

    These guys don't deserve your business. Don't bother unless all you are moving are plushies or you personally enjoy visits to dispute tribunals/courts."

    Rating by: Owen  |  Rating posted: 25th Sep, 2017  |  Contact: Debbie Bradshaw  |  Job date: Sep, 2017
    Communication: 20%  |  Quality: 0%  |  Reliability: 100%  |  Value: 0%
    Owen25th Sep, 2017More details…
  • 40%
    "Wouldn't recommend this business. Lost 19 boxes out of 419 in storage for 3 months and didn't receive explanation, apology or acknowledgement of liability. Received payout from own insurers (AMI) but only for market value not replacement cost. Number of items damaged by poor packaging. Company did not follow own procedures. "
    Rating by: Rob   |  Rating posted: 15th Aug, 2014  |  Contact: Todd Thompson  |  Job date: Aug, 2014
    Communication: 70%  |  Quality: 0%  |  Reliability: 10%  |  Value: 80%
    Rob 15th Aug, 2014More details…
  • 10%

    Booked to move a small amount of things from Dunedin to Wellington. Cost over $450. They also charged me another 1.5% on top as a credit card fee, even though I was using EFTPOS. Was told by the Dunedin staff that because I was waiting to move into a new house in Wellington, I could store some stuff after it arrived at a rate of around $20 per week.

    When it arrived, the Wellington branch called me to let me know it was there. I told them I'd need to store it, and they said they'd be in touch with billing. Today I got an email that provided around the quoted rate of $20 per week, but added a $50 handling charge - the total cost was nearly doubled by this charge.

    I'm picking my stuff up tomorrow and using a storage service where the charges are upfront. I won't ever use NZ Movers again. Adding hidden charges when you're holding someone's possessions is tantamount to bribery. Deeply untrustworthy.

    Rating by: Chris  |  Rating posted: 18th Nov, 2013  |  Contact: Debbie Bradshaw  |  Job date: Nov, 2013
    Communication: 20%  |  Quality: 20%  |  Reliability: 0%  |  Value: 0%
    Chris18th Nov, 2013More details…
  • 33%
    "It would appear that their practice is to quote low and then claim there were additional items.
    The contract allows them to do this. I am currently involved in a dispute with them
    Rating by: Stephen  |  Rating posted: 20th Aug, 2013  |  Contact: Stephen Doughty  |  Job date: Jan, 2013
    Communication: 10%  |  Quality: 60%  |  Reliability: 10%  |  Value: 50%
    Stephen20th Aug, 2013More details…
  • 98%
    "We have just used New Zealand Movers to move from Paraparaumu to Cromwell. Their quote was excellent, and it included boxes and packing material and tape, and when the team arrived on move day they very carefully and thoroughtly wrapped all our whiteware, pictures, and fragile furniture (couch, china cabinet etc) - all this was also included in the quote.
    The team on move day went above and beyond - even helping to trim a tree so we could get the truck up our drive and save ferrying our treasured things. They cheerfully worked quickly and carefully, communicating constantly with our truck driver (and puzzle whizz if the work of art he created as he loaded our things into the truck was anything to go by).

    Our things arrived in Cromwell 4 days later as promised, without a single breakage or any damage to anything.

    I would highly recommend NZ Movers - especially Koolio and Phil the movers, Richard the truck driver, and the office team who supported us every step of the way.
    Rating by: Alison  |  Rating posted: 4th Jun, 2013  |  Contact: Rob Ferris  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Alison4th Jun, 2013More details…
  • 40%
    "Again they started off well but their communication dropped to poor as soon as we had paid. They were 3 hours late for pick up and then damaged a lot of our stuff, clearly by just being too rough with it. They are reasonably priced but you get what you pay for. In saying that, our problem was with the Wellington staff as the Dunedin staff were brilliant."
    Rating by: Ann  |  Rating posted: 24th Jan, 2013  |  Contact: Aaron  |  Job date: Oct, 2012
    Communication: 50%  |  Quality: 20%  |  Reliability: 10%  |  Value: 80%
    Ann24th Jan, 2013More details…
  • 55%
    "New Zealand Movers (Formerly Allied movers) started off well with good communication and a very reasonable quote.
    Unfortunately, they damaged lots of our property.
    Our house lot of furniture was loaded into a truck in Christchurch, and unloaded from a different truck in Auckland - so had been unloaded and reloaded somewhere along the trip. The insurance we took only covered us if the entire consignment was lost along the way, and so the company took absolutely no responsibility for the furniture & possessions that their staff wrecked.
    Rating by: Claire  |  Rating posted: 18th Dec, 2011  |  Contact: Dean  |  Job date: Aug, 2011
    Communication: 50%  |  Quality: 10%  |  Reliability: 90%  |  Value: 70%
    Claire18th Dec, 2011More details…

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