The Original Kiwi Rating Site Now with 131,500 ratings online

Refresh Renovations / Renovation in Parnell

Is Refresh Renovations your business?

Please Log in to leave a rating or continue as a guest

  • 10%
    "We initially engaged their Manukau and Eastern Bays Renovation Consultant, seeking expertise for our house repair works. However, we found ourselves in a nightmare of poor craftsmanship and unacceptable results, with a focus solely on superficial fixes. When we raised concerns, we were informed that the unacceptable quality is their standard, regardless of the premium cost paid. Despite reaching out to the head office (email: [email protected]) for assistance, our pleas were met with silence, and no one responded to us."
    Rating by: L  |  Rating posted: 8th Feb  |  Contact: Mable  |  Job date: Sep, 2023
    Communication: 10%  |  Quality: 10%  |  Reliability: 20%  |  Value: 0%
    L8th FebMore details…
  • 8%
    "refresh renovations project managed my re toof, when it all turned to custard (major problems with roof) tgey ducked for cover and ran leaving me with a roof worse than my old one not up to code leaking the works "
    Rating by: Thomas  |  Rating posted: 2nd Jun, 2023  |  Contact: Refresh renovations   |  Job date: Nov, 2022
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 30%
    Thomas2nd Jun, 2023More details…
  • 18%
    "Using John De Latour at Refresh Renovations resulted in a significant cost overrun and required another contractor to complete the work.

    We engaged Refresh to conduct project management for the initial (design) stages of a home renovation. John De Latour made promises that he simply didn't keep, failing time and again to deliver on not only what he was required to deliver but also when he was required to deliver them. Nothing John was contracted to provide was delivered on time.

    In my case completion of a project to a good standard, any level of customer satisfaction and even a contract, appear to have meant nothing to John. I agree with a previous review that recommends that everything is recorded."

    Rating by: Duncan  |  Rating posted: 25th May, 2022  |  Contact: John De Latour  |  Job date: May, 2022
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 50%
    Duncan25th May, 2022More details…
  • 10%

    NOTE: Refresh has MANY project managers - and we can only comment on John and Maree de Latour in Auckland - and the Refresh management / Head office involvement.

    This was the worst experience we have ever had dealing with any company.
    Quotes were irrelevant - new prices turned up all the time, along with misinformation - if you do anything with these people, record every conversation and double up with absolutely everything in writing, don't believe a word that comes out of their mouths as they deny / change the story every time they tell it.

    When starting the project the original contract showed up and when we questioned them about it were told 'it's all standard, you don't need to worry about it' - which should have set of massive alarm bells, but given the size of the firm it didn't - and yes, we paid the price for that.

    Products were billed for that were never provided - and when caught out it was an oversight - not that they were trying to rip us off.

    Items were broken on site while work was being completed - and I use the term completed loosely. Things were constantly being 'fixed up' - and we were told on dozens of occasions that 'it'll be fine' it'll be sorted by the time we get back - etc etc etc..

    Project management was a complete joke - we spent more time project managing the supposed project managers than they did dealing with the trades.

    The fact they charged for Project management AND added massive markups to supplies and labour hours was horrific.

    Refresh management was brought in to discuss the issues and oddly enough sided with their franchisee, and did little to support us, excuses for everything.

    All up - the rubbish on their website about "Refresh makes renovating your home easy. We manage everything from start to finish." - was a complete joke.

    They hardly managed anything well, and nor did they make it easy in any way shape or form. The paint used wasn't what we chose - and another brand was substituted as it was 'just as good' - it wasn't - the interior of a house with children and animals should be painted with something that can easily be cleaned / wiped off - anytime you go near the paint they used to wipe anything off it becomes an obvious shiny spot on the wall.

    We gave up on getting the defects resolved by them as we couldn't stand to have them anywhere near our property.

    We have multiple page emails of issues and problems with the work done - most of which were addressed with excuses.

    The ONLY thing that went right were the builders which I will write a separate review of on nocowboys.

    Customer service Renovations responded:
    "Hi Matthew, we are sorry to hear about your experience and appreciate you for taking the time to leave this feedback. If you have any further information, please do not hesitate to contact us on 0800 336 033. Thank you again for taking the time to provide your feedback - our customers' experience is very important to us - Refresh (ND)"
    Rating by: Matthew  |  Rating posted: 17th Mar, 2022  |  Contact: Maree de Latour  |  Job date: Mar, 2022
    Communication: 10%  |  Quality: 10%  |  Reliability: 10%  |  Value: 10%
    Matthew17th Mar, 2022More details, one reply…
  • 0%
    "If you are in Dunedin and thinking about using Refresh Renovations... DONT!!
    It took a long time to get a visit from someone to see what I wanted, then another period of time to get the contract then when I asked a question in regards to the contract I haven't received a response.
    Customer service Renovations responded:
    "Hi Virginia, we would like to apologise for your negative experience with the Refresh Dunedin branch. We would like to learn more about your specific situation and make things right. Can you please get in touch with us at your earliest convenience by emailing [email protected] or on 0800 336 033. We really value our customers and would appreciate the opportunity to discuss this further. Thank you, Refresh Renovations (SL)"
    Rating by: Virginia  |  Rating posted: 25th Feb, 2021  |  Contact: -  |  Job date: Feb, 2021
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Virginia25th Feb, 2021More details, one reply…
  • 50%
    "You would think for $30k excluding cabinetry, flooring, vanity, HTR and all sanitary ware I would have an excellent finish with my small bathroom and toilet reno. I didn't.
    Poor project management, not priced with actual quotes, variations to contract have an added 25%.
    The walls at their worst were out by 15cm next to custom made 2.2m cabinetry. As the remedial works to the floor blew out on a fixed priced contract things like re-fixing the toilet roll holders and window latches disappeared. I had to organise my own floor sander. The electrician didn't listen to any requests and didn't even know the code. Portaloo was taken out of budget because my toilet needed to be removed and re-fixed everyday so I would have a working toilet - this was to allow for the gib fixing, plastering, and painting behind it to happen. Behind the toilet is not plastered or painted.

    When I questioned all these things I was told that my place was only a unit in Glendowie... would not recommend Refresh.
    Rating by: Megan  |  Rating posted: 7th Mar, 2019  |  Contact: Saleem Bikou  |  Job date: Mar, 2019
    Communication: 40%  |  Quality: 70%  |  Reliability: 50%  |  Value: 40%
    Megan7th Mar, 2019More details…
  • 15%
    "Awful experience! Was given the franchisee when contacting Refresh back in September 2017 to build a small 14sqm laundry inside a garage. The work was supposed to be done within 3 to 4 weeks and promised to be no hassle and done just as requested. The stress of trying to keep the project manager on track and actually get the work started was truly dreadful. Work finally started in March this year but no thanks to Richard. Stopped working with him in April because of poor, communication that was sometimes pure fiction. Then was left with his builder who brought in contractors who did a poor job, the only person worth mentioning was one carpenter who was great. The builder got off to a good start then became rude, abusive and threatening when refusing to pay the hefty $14,000 over and above the already extremely high cost of a small laundry and with it nowhere near completed. I would never ever recommend this South Auckland franchisee or his builders - Wedo Constructions again. Also beware of logos saying MBF because he is using the logo but doesn't appear on their register.

    Almost one year later and this small project is still not completed.

    Would give them 0% but some of the carpenter's work was good (and this website isn't allowing 0% ratings!)
    Rating by: Cindy  |  Rating posted: 7th Aug, 2018  |  Contact: Richard Lightfoot  |  Job date: Sep, 2017
    Communication: 10%  |  Quality: 30%  |  Reliability: 10%  |  Value: 10%
    Cindy7th Aug, 2018More details…
  • 0%
    "Refresh Renovations charged us in advance for an estimate, delivered it late and missing crucial components, and refused a refund. Avoid like the plague."
    Rating by: Brent  |  Rating posted: 15th Dec, 2017  |  Contact: Lia Boersma  |  Job date: Dec, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Brent15th Dec, 2017More details…
  • 0%
    "I don't even know where to start. You know that feeling you get if something is a bad idea but out of desperation you go along with it anyway? I should have bloody followed my instincts coz now my family and I are utterly screwed and under the thumb of the renovation devil himself. If getting the building consent sorted over a lengthy period of 12 months wasn't the first bad sign, then I don't know what was. I could go on for hours but ill keep it brief. The most annoying thing i found (amoungst my long list of many) is the way they are dealing with us as people. Were constantly told not to make contact with their tradies, but the so called project manager isn't communicating with us? Ignoring us is not the same as giving us an answer. Refresh are telling us were hounding them and to let them do their job? But when the expected completion date in the contract has been and gone, of course we want to know whats happening. The time management and planning is a joke. Had this been handled effectively, im confident our project would be complete by now. Whats worse is we're made to feel badly about trying to get our project finished as soon as possible. My husband and I argue daily because the stress of the way this project is going and the way in which Dave and Tony deal with us. Yes, its true we have no experience in project management for renovations, but i swear by the way they're dealing with us, they don't either. I wish we had never gone into this project with refresh at all. We still have no bathroom, no plumbing and no energy left in us to carry on the fight. I wouldnt recommend this company at all. The amount of time, effort and money we have spent trying to make this work out has bought me to tears many times over the last year (especially the last 6 weeks). I pray to god that this ends soon so we never have to deal with Dave, Tony or Refresh again."
    Rating by: Disgusted and gutted  |  Rating posted: 18th Jul, 2017  |  Contact: Dave Georgetti and Tony Songhurst  |  Job date: Jul, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Disgusted and gutted18th Jul, 2017More details…
  • 93%
    "We had a small bathroom completely remodelled. Right from the beginning, communication was excellent. Wayne (the Director and Project Manager) and Brian (the Construction Manager) listened to what we wanted and made useful and helpful suggestions. They went the extra mile to make sure we could achieve what we wanted, accommodate changes of mind, but still keep the costs reasonable. We are thrilled with the outcome. We were without a bathroom while this was being done but they provided us with a bathroom trailer near the house which made things a lot easier. They have a good team of tradespeople who all did a very good job. We had absolute trust in them all. We wouldn't hesitate to call on their services again."
    Rating by: Frank and Rosemary  |  Rating posted: 5th Sep, 2016  |  Contact: Wayne Gordon  |  Job date: Aug, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 90%
    Frank and Rosemary5th Sep, 2016More details…
  • 100%
    "Wayne Gordon and his team at Refresh Renovations Manawatu are part way through an extensive renovation and remodel of my mothers home.

    So far we have created a lovely accessible bathroom, added an external ramp and remodelled the front porch. We have re-modelled a bedroom and lounge and created an awesome kitchenette. We have also totally rewired the house, added insulation and central heating and fixed lots of holes in the roof.

    There has been no task to big or too small for Wayne and his extended team of contractors. They are all quality orientated and excellent at their jobs. They have all been very easy to work with and I am 100% confident in the quality of the work they have done.

    Wayne and his extended team have all made a complicated and taxing situation very much easier and I could not be more thankful my mother found Refresh.

    We are about to embark on more renovations work with an extensive remodel of the kitchen, dining room, laundry and bathroom.

    I recommend Refresh Manawatu 100% to anyone considering any kind of renovation work.

    Rating by: David  |  Rating posted: 18th Aug, 2016  |  Contact: Wayne Gordon  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David18th Aug, 2016More details…
  • 100%
    "a quality job that was made simple and easy, and for a good price. They were easy to deal with and all was done as quoted. Small amendments along the way were never an issue to worked into the project."
    Rating by: Allister  |  Rating posted: 10th Aug, 2016  |  Contact: John Alipate  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Allister10th Aug, 2016More details…
  • 100%
    "To say that we have been pleased with the service, support and professional advice we have been provided by the team at Leko Architects and Refresh Renovations would be a major understatement, this team has far exceeded our very high expectation.

    We went into this renovation process with high sense of apprehension, however Nick Leko, James Mitchell and rest of Nick’s team have been proactive around every aspect of the design process, making the process an enjoyable exercise for us (without any apprehension). I have every confidence Nick and his team will be able to deliver on the vision we would now like to see realised, particularly as we are now keen to progress with Refresh Renovations to turn our concept design into reality.

    In so far as our renovation project has progressed to date, we would have no hesitation in recommending the team at Leko Architects and Refresh Renovations for any residential renovation project.

    Suman & Pragna

    Rating by: Suman  |  Rating posted: 4th Aug, 2016  |  Contact: Suman Ranchhod  |  Job date: Aug, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Suman4th Aug, 2016More details…
  • 88%
    "I found Refresh did a good job and they started when they said they would but it took longer than it was expected it to take which I found to be quite stressful. Regarding the price I am unsure as I didn't have another quote to go by. If I did need anything done again I would ask for Refresh to give me a price and them not to ask what I was prepared to spend."
    Rating by: Beryl  |  Rating posted: 28th Jul, 2016  |  Contact: Alan Gemmell  |  Job date: Jul, 2016
    Communication: 90%  |  Quality: 90%  |  Reliability: 80%  |  Value: 90%
    Beryl28th Jul, 2016More details…
  • 93%
    "What an amazing job the Refresh team did. We have a lovely new bathroom thanks to them. Their communication was fantastic and they were happy to make changes if needed. They provided excellent advise and guided us to places where we were able to choose from a vast selection of products. Many thanks."
    Rating by: Matt and Anne Langtry  |  Rating posted: 12th Jul, 2016  |  Contact: Wayne Gordon  |  Job date: Jul, 2016
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Matt and Anne Langtry12th Jul, 2016More details…
  • 10%
    "Unfortunately we had a very poor experience. Theory and sales job was great. In reality the Project Manager was poor, first time the franchisor worked with the builder, all the trades complained about the franchisor, project was late and when a quality issue was discovered at the end of the job no one took ownership (builder, architect, engineer, Refresh). Even though Refresh claim to own the project they did not come to the party at all (both engineer and architect clearly claimed builder did not follow plans). Very poor comms when the going got tough. Your experience will depend upon the franchisor- so choose carefully. Head office listened, but decided not to back the customer- we would not recommend. A poor review was the only recourse we could take without spending more on lawyers."
    Rating by: Jason  |  Rating posted: 6th Jul, 2016  |  Contact: Jason Delamore  |  Job date: Jul, 2016
    Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 20%
    Jason6th Jul, 2016More details…
  • 0%
    "Our experince with refresh was one of bad communication and misleading and or invalid estimates. We are not satisfied clients."
    Rating by: William Preece  |  Rating posted: 30th Jun, 2016  |  Contact: Kris  |  Job date: Jun, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    William Preece30th Jun, 2016More details…
  • 100%
    "It is our pleasure to share our experiences with Refresh, and in particular Wayne Gordon.

    Our project.
    For a number of reasons we owned two houses, one in Wellington and one in Levin, but age and health changes determined that we had to decide where we were going to live. We chose Levin but we had inherited the house some fourteen years earlier, and nothing had been done to it other the painting the exterior, so we determined that we wanted to do a full renovation to bring the house up to date. Having been involved in renovations earlier, knowing your tradesmen was of extreme importance. To start the process we visited the Home Show in Palmerston North to see what was available. There were various variations of help available, but we were recommended to visit the Refresh stand to see what they could offer.

    I can remember my opening remark “I am 71 years’ old, and we have a number of renovations to do, and I don’t want hassles!”

    We firstly met Wayne’s wife, Anna, and later Wayne, and the first thing that impressed was their listening abilities, and the lack of high pressure salesmanship. They were nice people.

    Our major dealings have been with Wayne, so I should start with my impressions of him. He is ex-army, and the one thing that impresses, not just with us, but also with the tradesmen he employs, is his organisation. He organises when each one will be required, and manages this as the contract goes on so that their visits to the work site are as productive as possible, and not done on a crisis basis. His documentation is exemplary, and he keeps in regular contact as the project proceeds, He was often at the site, and we got regular emails bringing us up to date. He is very pleasant to work with, and there was nothing he was not prepared to help with.

    How the project proceeded.

    First Wayne came and we went through the house outlining the changes we wanted to make. All of the time (and ever after) he took copious notes. After that he brought in the tradesmen he works with to look at their part of the project. It was clear that they all enjoyed working with Wayne, and they were invariably pleasant, attentive and well skilled. All through the project they would talk to us about what they were doing, and often suggest enhancements

    There followed a detailed specification, (after which we scaled down our desires - no surprises there), and further specifications followed, sometimes accompanied by a further visit from the tradesmen involved, until we arrived at a specification we were happy with, and an agreed price. Then followed to formal contract, and even with this he showed flexibility to ensure that both parties were comfortable with the contract. Thereafter, that was the agreed price. Any changes we made (and this is inevitable) after that were treated as variations, and priced and agreed before continuation. The documentation was terrific. There were changes, and occasionally delays, but all of the time we were fully informed. At times we made our own purchases, but often Wayne had contacts that ensured that even then we got the best price we could. If we ordered something (for example the toilet we chose) which didn’t turn out to be quite what we were looking for, Wayne would return it and get what we did want. All of this was done with good humour, and a genuine concern that we should be happy with the finished product. If we couldn’t get what we wanted (for example the tiles in the bathroom) from his normal suppliers, Wayne himself went around the other suppliers to source exactly what we wanted.

    All through this time Wayne was keeping us informed, sometimes by email, sometimes by text and sometimes by phone. Whenever we visited the site, there was always a tradesman wanting to talk to us to ensure that they were doing exactly what we wanted.

    There was only one genuinely bad day. As part of the process we had put our Wellington house on the market. We sold by tender and got a price we couldn’t refuse, but we had to be out of the house in a fortnight, a week before Christmas, whereas we thought we would be transferring in about mid January. At the stage we signed the Purchase and Sale Agreement our Levin house was completely uninhabitable. In Levin everyone worked as hard as possible to get things finished, but when the fateful day came we arrived in Levin with things still in a mess. Some of the whiteware was still unwrapped in the garage. As I gazed on this disaster, Wayne came in the driveway he said, “Don’t worry, you will be in the house and able to lock up before I go home tonight”. And we were! Wayne brought a vacuum cleaner with him and started on the ghastly process of cleaning up the dust from the building work and rendering of the walls, and anything else he could do to help. Nothing was too menial. It was a while afterwards before we could live in the property, but we were able to stay with a relative for a week, and Wayne kept the pressure on to ensure that the essential work was finished, at least to the stage that the house was habitable. Given this was the week before Christmas, no mean achievement.

    We are nearly finished now, with all of the extras that needed to be done once the renovations were finished – new carpet on the floor, repairing some windows where catches were old etc.etc. Wayne is still as attentive now, at the end of the contract as he was at the start, and has an impressive number of contacts for any tasks that come up, for example a furniture repairer to fix a dining room table which had been damaged by the carrier on the way from Wellington to Levin. Again, these have also been highly skilled professionals. Again, Wayne has acted as liaison to see that the work was done.

    In short, we would not hesitate to have Wayne manage another renovation in the future, and we cannot recommend the Refresh Renovations Palmerston North franchise highly enough. If the other franchises meet Wayne Gordon’s standard, you too will be well pleased.

    Bill and Marie Hinkley

    Rating by: Bill  |  Rating posted: 2nd Apr, 2016  |  Contact: Wayne Gordon  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bill2nd Apr, 2016More details…
  • 100%
    "I would like to thank the team for all the magnificent work you did for me last year when you changed my toilet and bathroom to my new combined bathroom. The new bathroom is everything I wanted it to be and I am very pleased with it. Thanks for making the process so easy for me. Thanks also for fixing so quickly the two little problems that surfaced after the job was finished.
    It was a real pleasure working with you.
    Rating by: Gail MacNeill  |  Rating posted: 15th Mar, 2016  |  Contact: Wayne Gordon  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Gail MacNeill15th Mar, 2016More details…
  • 100%
    "? Jim Gleeson:
    I have waited 17 years to complete the renovations on my home, over these years I must have employed some of most unreliable and marginally honest trades’ people that Auckland has to offer. This time I was determined that the work would be done properly and by folk I could trust.
    From the outset Jim impressed me; straight-forward, honest, imaginative and thorough. After a few initial conversations Jim returned with advice and quotes. In addition, he was able to present ideas that I had not considered. The plan was exactly what I wanted and I felt comfortable to leave the country for a month safe in the knowledge that Jim and his team were dealing with the work. Whenever there was a decision to make Jim ensured that it was within my budget and communicated with me

    I really valued the contacts and relationship that Jim and the Refresh team were able to bring to the job. Choosing kitchen units, bathroom units, tiles and the multitude of other products associated with the renovation was a very easy process.

    Not having to deal with sub-trades is worth its weight in gold, I could focus on my day job and not feel that I was having to do two jobs at the same time.

    While the roof was being replaced Jim realized that one part of the house was not insulated – a small gift from a prior tradesman. In a gesture of really generosity Jim did this at no charge. There were many other instances of Jim’s thoughtfulness and kindness.

    I would recommend Refresh Renovations and Jim Gleeson in the highest terms possible. If you want work professionally completed with good humor and on budget then I suggest you have a conversation with Jim.


    Rating by: edmund  |  Rating posted: 6th Oct, 2015  |  Contact: Jim Gleeson  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    edmund6th Oct, 2015More details…
  • 100%
    "I got to know Jim at a time when I was very stressed and had an escalation
    of failed renovation work at my property Initially Jim was only going to assist me with the plumbing issues that I
    had when I mentioned to my neighbour that I have a small claims court
    hearing pending. She recommended me to Jim. I had water damage throughout
    the bottom section of the house. Jim carefully looked at all the options to
    make it easier and very cost effective to fix the problems. I felt like Jim
    was only working for me although I know he might have had a busy schedule

    back at work. Jim was on the phone trying to make me at ease, at night he

    would come around and take pictures. He carefully considered all options

    before he gave me a quote. He was very busy at the time but somehow managed

    to squeeze in the jobs when he saw the urgency of it.

    Not any builder will be happy to fix others mess but Jim was happy to

    assist. He did the fixing as projects by concentrating on the main issues

    which was my water damage. There were pipes leaking, poor draining and

    uncompleted plumbing which he picked up within the first two days by using

    the best and fastest detection equipment that I have never seen before. I

    felt at ease during that period and had to proceed with my renovations and

    deal with small claims court for the damages from previous builders. The

    lower level of my house had the most horrible odour from the stale water.

    Jim looked passed that and focussed on the end result. He kept telling me

    the outcome will be amazing. Jim gets excited about his job and treats his

    job as his own business. I didnt have to tell him something was wrong, he

    would pick it up in advanced and get his workers to fix it straight away of

    which there was very little of.

    Jim did not only assist with the technical problems but he explained all the

    damages in layman terms for me to understand and gave my son tips on

    maintaining the property as he went along. Jim quickly got a team together

    to assist with the key areas to be fixed. He broke it down into projects and

    then took over the renovations. Jim itemised and explained everything in the

    contract with me which included a written quote and all the necessary laws,

    rules and regulations that goes with building requirements and renovations..

    Once I signed the contract I had all my renovations in my head, what the

    cost would be including the unexpected "what ifs".

    Jim basically led me by the hand to do my bathroom shopping including

    suggestions on interior decorating. I do not have any old photos of my house

    because I don't want to be reminded of it therefore I sent you the new ones.

    I am sure Jim has the old ones so that you can compare the transformation.

    It looks phenomenal. Today I have a dry house, the odour has been removed,

    there is not more leaking coming from the driveway and Jim further educated

    my son on how to build a sealer on the walls to keep the walls dry. We are

    very grateful as a family for the amazing transformation and people walk

    into my home now with the "WOW" factor.

    Jim's after sales customer service was above and beyond his call of duty.

    He arrived at my house during his busy schedules with kids on his side after

    sports activities and dropped off a "thank you" basket again outside of his

    working hours. I wonder if Jim ever sleeps (lol). Jim obviously live, dream

    and demonstrate the values of Refresh Renovations. After all, my house now

    is the display of exactly that "Refreshed, Renewed and Rejuvenated". I walk

    in my house with pride and get the credit for the transformation. However, I

    give all the praise and glory to Jim. Without him I would still be thinking

    how I will or can Refresh my house. I have the ahaaaaaaaaaa moment every

    time I step into my home and am enjoying my dream home now. Words cannot

    explain it enough.

    Rating by: Theresa  |  Rating posted: 30th Sep, 2015  |  Contact: Jim Gleeson  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Theresa30th Sep, 2015More details…
  • 100%
    "Excellent service beyond all expectations."
    Rating by: Michele  |  Rating posted: 26th May, 2015  |  Contact: Peter Gardner  |  Job date: May, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michele26th May, 2015More details…
  • 95%
    "We were looking to do a range of work on our property including repairs/renovations to our home, building a large garage and landscaping.
    We had lots of ideas and stipulations but didn't know where to begin. We didn't want to waste time/money by doing something wrong or in the wrong order and having to redo things. This was especially important as we didn't have the funds to complete the job in its entirety from the start; it would be an ongoing process.
    We found Refresh online and was promptly put in contact with Wayne Gordon from Palmerston North and we haven't looked back.

    Wayne has contacts with a host of different service people and trades people. As he has to work with them regularly, he only uses those who are reliable and do a good job. Within no time we had comprehensive plans for the entire property which gave as a direction to move forward.

    The job is ongoing but the work we have had done so far has be done quickly, thoroughly, and to a very high standard.

    Wayne has made an effort to keep in touch with us even when no work is going on, just to make sure everything is on track and keep us up to date with any eventualities. I can't say enough about his excellent service.

    If you're looking do do some renovations/alterations to your place, you can most likely find someone to do it cheaper but if you're looking quality and reliability at a fair price you can't go wrong with Refresh Renovations.
    Rating by: Peter  |  Rating posted: 25th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Peter25th Apr, 2015More details…
  • 100%
    "Refresh Renovations were friendly, flexible and very competent. We sincerely recommend them."
    Rating by: Anette  |  Rating posted: 21st Apr, 2015  |  Contact: Jim Gleeson, Sally Stanley  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Anette21st Apr, 2015More details…
  • 93%
    "We undertook a re-design and installation of a kitchen, bathroom and living room area of our property - a significant renovation for us. Refresh were fantastic - the design took some time and mostly from our indecisions but they were very patient and we did not feel obligued. The build started as planned and while there were a few minor changes due to material supply we were very happy with progress, information sharing and the build quality. Wayne went out of his way to keep us informed and to address issues quickly.

    The end product we are very happy with. I would recommend Refresh if you are thinking of hassle free renovations.
    Rating by: Roger  |  Rating posted: 17th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 80%
    Roger17th Apr, 2015More details…
  • 100%
    "After years of procrastinating, I finally got around to "doing up" my original 60's kitchen. Of course, that also meant removing a wall between the kitchen and dining room, and new wooden bifold doors and windows to replace two old windows, so it was a bit more than just a do up. Wayne from Refresh was a wonderful project manager. From his initial visit through to completion everything was coordinated to fit round my work hours, and he kept in touch throughout the entire job, so there were no surprises. Once the work actually started I really appreciated his ability to coordinate the various tradespeople. I knew that I could walk out the door to go to work in the morning and not worry about a thing. Wayne would ensure that whoever was scheduled for that day had access, and that the house would be secure on my return. I still walk into the kitchen in the mornings and don't really believe it is real. Without Wayne and Refresh I think I would still be cooking on my old Frigidaire stove."
    Rating by: Anne  |  Rating posted: 16th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Anne16th Apr, 2015More details…
  • 100%
    "WOW Refresh Renovations are a breath of fresh air! Prompt response to my enquiry, initial meeting informative and professional, follow up communication outstanding - such an amazing service! "
    Rating by: Tracey  |  Rating posted: 15th Apr, 2015  |  Contact: Mike Archer  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tracey15th Apr, 2015More details…
  • 95%
    "Purchased a lifestyle home on April 2013. House required maintenance, started hiring tradies and found them to be unreliable, slow, and of lower standards [before, during, and after the completion of work].
    We attended the Palmerston North Home Show in May 2013 and met Mr Wayne Gordon at the 'Refresh' stand.
    We explained our situation to him and he listened, came over to the house for an interview and inspection. Noted the problem helped us with a plan to address the problem. Within a week we had a plan of the job, the cost, who is doing the work and their references.

    We are up to stage 4 of the maintenance work and Mr Gordon is still working for us [2 continuous years now], still keeping us informed, never let us down, and still ensuring that we are happy with the work [and we are].
    Rating by: Bert  |  Rating posted: 13th Apr, 2015  |  Contact: Mr Wayne Gordon  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Bert13th Apr, 2015More details…
  • 100%
    "A very nice company to do business with and Wayne was very professional as were the 2 men that did the work. All 3 were very pleasant to the house tenant even when the ducks though they should help with eating their lunch !!"
    Rating by: Christine  |  Rating posted: 13th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Christine13th Apr, 2015More details…
  • 98%
    "I'd thoroughly recommend Refresh, we had a fantastic experience with Kris and his team. Our project manager (also Chris) was great and kept us updated on everything. The financial updates that Barbara sent every fortnight or so were great to see how the budget was tracking. Our entire project was on time and on budget with no issues at all. The only additional costs were extras we asked for during the project. The tradies were also excellent, very respectful of the fact that we were living in the house while all the renovations were taking place. What we particularly liked was the project management aspect of the job, my husband and I both work full-time, we just didn't have the time or expertise to attempt to try and manage a renovation project like this ourselves."
    Rating by: Rachel Chidlow  |  Rating posted: 11th Apr, 2015  |  Contact: Kris MacGregor  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Rachel Chidlow11th Apr, 2015More details…
  • 100%
    "To date have had a excellent experience. Has taken a while to get things going due to coordinating things with EQC but once that was done things have progressed nicely. We are having a full house renovation(or just about). Adding approx. 35 sqm with an added ensuite and total kitchen remodel. Alan has been great going through the full process and keeping me informed of any items which have come up, as they always do on a project of this size. We are hoping that all continues to go well so we can be back in the house by the beginning of May 2015."
    Rating by: Karen  |  Rating posted: 10th Apr, 2015  |  Contact: Alan Gemmill  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Karen10th Apr, 2015More details…
  • 100%
    "Refresh renovations undertook a fairly complicated renovation for us. It involved knocking out some walls and turning four rooms into one large open plan space and updating the kitchen. In the process we also swapped some windows and doors about and also updated the joinery in the area and added a new front door. The reason I initially spoke to Refresh was because of the in-house architect as we needed to know if we could safely remove walls. Kim was wonderful, she was organised and prompt, and we were always kept well informed. When I said I didn't want the space tiled Kim suggested timber flooring and was able to source some recycled rimu from Christchurch which thanks to the amazing man, Richard (another contact of Kim's), who laid it for us lives again as the most beautiful floor. The kitchen is lovely and the team at Kitchen Dynamics in Waiuku (whom Refresh contacted to do the kitchen) were great to deal with and nothing was ever a problem. We also had a wedding on site so had a tight time frame but everything was finished on time and we really enjoyed the process of the renovation. It has given us motivation to finish the rest of the house now. We now have a beautiful space to live in and we can't thank the team at Refresh Renovations enough."
    Rating by: Michelle  |  Rating posted: 10th Apr, 2015  |  Contact: [email protected]  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michelle10th Apr, 2015More details…
  • 98%
    "Kris and his team did our bathroom renovation and kitchen floor tiling and they were great. Although not the biggest job we were never made to feel as though it was a "side job". Any queries we had were answered, any problems were solved. Kris went out of his way to help make the job easier - even helping on the weekend. They understood our situation of three young kids and one bathroom! All the trades used were great, they were polite, respectful and ensured the place was tidy at the end of the day. We have no hesitation in recommending Kris and Refresh Renovations team. Thanks!!"
    Rating by: Rachel  |  Rating posted: 10th Apr, 2015  |  Contact: Kris Macgregor  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Rachel10th Apr, 2015More details…
  • 95%
    "We had just bought our house and the thought of managing a lot of jobs and continue full time work was daunting. Mike was very helpful and did the service was prompt. "
    Rating by: Donya  |  Rating posted: 9th Apr, 2015  |  Contact: Mike Archer  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Donya9th Apr, 2015More details…
  • 100%
    "We liased with Wayne Gordon from REFRESH in relation to an extension on our property.

    Wayne was the consummate professional; careful, thorough, easy to communicate with and very trustworthy. He talked to us at legnth and got a very clear picture of what we wanted.

    Due to valuation issues we did not go ahead with the extensIon, but would not hesitate to reccomend his services to anyone. "

    Rating by: Helen  |  Rating posted: 9th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Helen9th Apr, 2015More details…
  • 90%
    "We decided to engage Refresh to do our renovations as we liked the idea that they took care of everything, and that they were experts in renovations rather than new builds. We were not disappointed. The level of organisation and communication was very good, we especially liked the BuilderTrend website they use as it contained up-to-date information on the progress, timelines, budget and schedule of works. It was also a great way to communicate with the project manager, Jade, who was also always available on his mobile for any questions. Kris Macgregor, the franchise owner, was great too, his background as a builder helped to ensure our brief was both doable and cost effective. Kris also put us on to some good suppliers who were able to suggest better products at cheaper prices.

    The project ran pretty much to schedule, with any delays mostly due to us adding more requirements as we went along! Paul, the lead builder, was awesome, he often came up with helpful suggestions, and his attention to detail was impressive. The only contractors that we were disappointed in were the painters, who did an average job, but in saying that, Jade made sure that they came back (twice) and fixed all the areas we were concerned about. We are very happy with the finished product, and are happy to recommend Kris and his team.
    Rating by: Rebecca  |  Rating posted: 9th Apr, 2015  |  Contact: Kris Macgregor  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 70%
    Rebecca9th Apr, 2015More details…
  • 100%
    "Bev Burdett of Refresh Renovations here in Hastings Hawkes Bay is, in my opinion, a most professional, honest and extremely competent project manager. I had two complete bathrooms re-fitted out to a very high specification. Bev provided the necessary drive and knowledge needed to ensure good craftsmanship and full Council compliance was adhered to at all times. I could not have achieved this without her assistance. The result is that I am delighted with the outcome of my project, and in fact it has exceeded my expectation."
    Rating by: Edward  |  Rating posted: 9th Apr, 2015  |  Contact: Bev Burdett  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Edward9th Apr, 2015More details…
  • 100%
    "We were well informed about the whole process and had some very constructive ideas presented to us. Th job was done well and finished in good time."
    Rating by: Bev  |  Rating posted: 8th Apr, 2015  |  Contact: Daryn Dore  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bev8th Apr, 2015More details…
  • 98%
    "Having just bought our retirement house we have been 'future-proofing' it for when we get old. Refresh co-ordinated the refurbishment of the kitchen and creating a 'wet-bathroom' in 2014. Wayne, the Refresh chap, never promised anything that he couldn't deliver. He enabled the whole project to run smoothly, the various tradesmen arrive on site, and departed within the promised time scale thus giving a sense at all times that we were moving towards our nominated finish time. Wayne even went the extra mile in suggesting and placing our 'old kitchen' on his personal TradeMe web site, (I don't have one), thereby reducing our costs.

    We have been so happy with Wayne and Refresh that we have them back at the moment, May 2015, undertaking the next phase of our 'refurbishing for our old age' involving external and internal painting and insulation (roof and underfloor). Again we have the careful consultation the tradesmen arriving on the promised days. Wayne and Refresh make these jobs so easy. He has a comprehensive list of competent tradesmen who are efficient, do a good job, and are economical. We heartily recommend them.
    Rating by: Alan  |  Rating posted: 8th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Alan8th Apr, 2015More details…
  • 100%
    "We used Wayne at Refresh to help us renovate our kitchen. We are about to embark on another project and didn’t think twice about calling Wayne again. Wayne was always a pleasure to work with, personable and gave us constant feedback and updates on the project. It also appears that he has selected a group of high quality contractors who, in their own right, were very pleasant to deal with. Everyone shows up, we believe, because of their connection with Wayne and that getting the job done right was the main thing for all parties. Having Wayne involved removed a lot of stress and uncertainty with the building process as he is thorough and has excellent attention to the detail. We wouldn’t consider undertaking any building project like this without his help and assistance."
    Rating by: John  |  Rating posted: 8th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    John8th Apr, 2015More details…
  • 88%
    "Refresh was one of 3 renovation companies we met with to discuss our renovation project. They were the only company that followed up with me after the initial meeting. After a couple more meetings to discuss the scope of the project I felt comfortable I could work with Jim Gleeson, the franchise owner and entered into a contract. The renovation was not small - a completely new kitchen & bathroom, removal of an internal wall, moving a toilet, refitting the laundry, installation of bamboo flooring & painting, carpeting & general repairs where required for the entire house.

    Jim was an extremely responsive project manager & was highly visible for the duration of the project. Trades people used were professional & for the most part very efficient. No renovation project goes entirely to plan, but Jim dealt directly with any glitches, keeping me well informed along the way. I made a number of changes as the project progressed - these were accommodated without issue. The project ran close to 2 weeks over the projected end date, but the team worked hard, putting in some long hours to ensure things were done by Christmas.

    You pay more to have a renovation company manage your renovation project. I was aware of that before we started, but it was so worth it to not have to source product, deal with contractors, spend masses of time on things we have no knowledge about or experience with.

    Using a renovation company may not be for everyone, but based on my experience I would definitely use Refresh & in particular, Jim Gleeson, again - & will in fact be contacting him for phase 2 of the planned improvements of my most valuable asset.
    Rating by: cheryl  |  Rating posted: 8th Apr, 2015  |  Contact: Jim gleeson  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 70%
    cheryl8th Apr, 2015More details…
  • 95%
    "We asked refresh to come and quote on a small renovation of our kitchen in our 1980s two story house. We had no idea how refresh worked at the time so we were flying blind. After being in touch with refresh national they put us in contact with the local franchise and Wayne Gordon. This process was fast and efficient and Wayne was so friendly and helpful. He came back quickly with all quotes and plans and the process was so easy we ended up extending our renovations to include the bathroom and toilet upstairs downstairs flooring and laundry. Wayne stayed in contact through out the consent and building project managing everything. I changed more than one detail last minute and none of the changes phased Wayne or his team. Any communication issues were rectified with no fuss and we were left with exactly what we wanted. I would reccomend Wayne and refresh renovations as being a practical affordable way to build extend or renovate."
    Rating by: Ayesh  |  Rating posted: 8th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Ayesh8th Apr, 2015More details…
  • 95%
    "We found Wayne a capable and pleasant manager, quick to deal with even the smallest issues as they arose. The builders on site doing the renovations of bathroom and kitchen around a family of 5 were both pleasant and professional. a team member happily made several return visits to deal with the ongoing hassle of grass seed that wouldn't take after completion of the project.
    We continue to enjoy the renovations and will gladly use this team for any future building work.
    Rating by: Anne  |  Rating posted: 8th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Anne8th Apr, 2015More details…
  • 90%
    "Great contact, great communication. "
    Rating by: Viv  |  Rating posted: 7th Apr, 2015  |  Contact: Darrin Dore  |  Job date: Dec, 2014
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Viv7th Apr, 2015More details…
  • 100%
    "We have only good comments to make about the professional and efficient manner in which our bathroom renovation was carried out. Being a small room with limited options for the layout, Kim was able to come up with a plan that not only met our criteria, but looks very modern, and is also, very user friendly. Kim and her team of contractors had tips along the way which helped us immensely with the issues of lighting and colours etc. Everything went very smoothly throughout the process and we liked the fact that we were kept informed throughout the renovation as to what was happening and when. At no time did we feel left out of the loop, and Kim and her team were always willing to listen to our ideas and concerns. We would highly recommend Refresh Renovations to anyone and have done so recently. Happy clients"
    Rating by: Diane and Jim  |  Rating posted: 6th Apr, 2015  |  Contact: Kim Reiche  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Diane and Jim6th Apr, 2015More details…
  • 93%
    "Excellent. So glad I used them & they can deal with all the issues, especially council issues! One subcontractor was not as good as the others and Refresh no longer use him."
    Rating by: Sue  |  Rating posted: 2nd Apr, 2015  |  Contact: Dave Georgetti  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 80%
    Sue2nd Apr, 2015More details…
  • 90%
    "mike and his merry men done a fine job from start to finish.
    mike communicated with us well and kept us up to date with dead lines.
    Rating by: glenn  |  Rating posted: 2nd Apr, 2015  |  Contact: mike archer  |  Job date: Mar, 2014
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    glenn2nd Apr, 2015More details…
  • 100%
    "Paul from Refresh Renovations was awesome to deal with. Easy friendly manner. When I wanted to change something he sorted it. If something wasn't right, he sorted it. I rated the quality of work based on Paul's work. There was one trady that did only a reasonable job, and Paul took on board my feedback. He sorted the bits I wasn't happy about, and I understand the he's not using that trady any more.

    Accordingly I highly recommend Paul and the Refresh team."

    Rating by: Andrea  |  Rating posted: 1st Apr, 2015  |  Contact: Paul Wood  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andrea1st Apr, 2015More details…
  • 95%
    "Don was great right from the first meeting, he understood what I wanted to achieve, I felt totally involved in the project and I was. It was like working with an old friend, he was very easy to get on with , and came up with some great ideas to improve the process and the outcome. I found him easy to communicate with he has excellent customer service skills, he went the extra mile and helped out with things I wouldn't have expected him to do, to make sure we kept to the very tight time frames and budget and I think formost as a naturally honest hard working guy who enjoys what he does and that shows. I would highly recommend Don and would have no hesitation in using him again on any future projects I may undertake."
    Rating by: Dianne  |  Rating posted: 1st Apr, 2015  |  Contact: Don Brock  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 80%  |  Reliability: 100%  |  Value: 100%
    Dianne1st Apr, 2015More details…
  • 93%
    "We are in the middle of our renovation and so far Refresh have been great. They have had great communication every step of the way. Great suggestions were given as we walked through the renovations.
    Good contacts with suppliers, on a first name basis with most and they are all very reliable and knowledgeable.
    Great team, great service, great price!
    Rating by: Elizabeth  |  Rating posted: 31st Mar, 2015  |  Contact: Haraish Kumar  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Elizabeth31st Mar, 2015More details…
  • 100%
    "John has been very helpful without him my husband and i could not have done this he has taken away all the strees and worry.He has let us know what is going to happen and when.And he is very reliable and trusting"
    Rating by: Heather  |  Rating posted: 31st Mar, 2015  |  Contact: John Alipate  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Heather31st Mar, 2015More details…
  • 50%
    "We have asked John to manage the extension of our beach cottage living area along with a full kitchen replacement.
    The building plans are with the local authority awaiting approval.
    Not all Quotes have come to hand at this stage.
    John has been good to work with, listening to our wants and putting forward practical suggestions.
    He has included us in discussions with service suppliers so that we understand the options available.

    Because of the stage the project is at, the questions on QUALITY OF WORK and VALUE FOR MONEY can not be answered ."

    Rating by: Ross  |  Rating posted: 31st Mar, 2015  |  Contact: John Alipate  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 0%  |  Reliability: 100%  |  Value: 0%
    Ross31st Mar, 2015More details…
  • 8%
    "I strongly recommend you don't go near this company.
    Our experience was completely opposite to the slick website and TV ads.
    Both franchisee and management failed to deliver on a result anywhere near budget or on time.
    After huge delays, extremely poor communication (plus our investment in consent and architect fees), we pulled the pin on Refresh. Thank goodness!
    It seemed that Refresh lacked the knowledge and experience required to produce realistic solutions and suggestions.
    They said we could have various features and stay in budget but they could not deliver on them - that's suggests a lack of knowledge or lack of care.

    After LOTS of chasing, they produced a final cost schedule way,WAY above the agreed budget!

    I don't think they are dishonest people and probably meant well, I just think their business model is not workable for the consumer and possibly not for them.

    You may find a good individual Refresh franchisee but we were also disappointed in the response from the Refresh head office.

    Buyer Beware!
    Rating by: Doug  |  Rating posted: 30th Mar, 2015  |  Contact: Tim Walters  |  Job date: Mar, 2014
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 10%
    Doug30th Mar, 2015More details…
  • 28%
    "I would like to state how completely unhappy we were with Refresh Renovations. Refresh is an Aussie franchise, so anybody can start a Refresh business with or without sufficient building experience and as you will learn Refresh Franchisors don't actually do very much but act as a middle person between you and a number of chosen trades people - They obviously charge a commission on all work these trades people do and that's how the Franchisees and ultimately Refresh make their money - which means you pay more - it also means that there is an extra step in the communication chain which, in our experience, constantly broke down. These are some of the issues that we had, we originally asked them to give us a price on getting plans made and ready for council.These costs came out $3000 over what they said we would pay. We were aiming for a $100,000 extension.

    During the planning process we did feel pressured to use certain products that we weren't happy with - Aluminium Joinery rather than wood, gas water rather than electric etc etc.We were quite clear that we didn't want to undermine the character if our home - some of the plans that came back were so out of character and we had the feeling that the Refresh Franchisee hadn't looked at the plans before coming to discuss them with us. The number of times that we asked for changes and these weren't made to the plans to the point that when the plans were submitted to Council they weren't what we wanted but I was assured by the Franchisee that it would be OK and we could make these changes afterwards. There was windows and doors we didn't want and a gas water heating system - we don't have gas in the street. It came to the point where I spoke to Council and asked them to hold our application until the changes were made. I stopped communicating with the franchisee at this point and only CC'd him in emails direct to the architect. The next bit was when I started asking for breakdowns on costings for the plans - then we found we had been charged $500+ for a bloke to organise the quote for the building work. This hadn't asked for it, it hadn't been placed on any invoices and I had quotes from two other builders that were completely free - $500+ to have a guy open our front door and let subcontractors walk around our house. Some invoices were created on Word and had no GST information, which might be to do with avoiding IRD or the Franchisor fee but was passed-off as a mistake. I complained to the Franchisor and had a meeting but things didn't get much better. We decided on a second builder, extension will be $200,000 plus and we're still finding problems in the plans, though the quote we got from Refresh was $20,000 above this.

    Anyway, to cut a long story short. My understanding is - Refresh have great marketing materials, they will impress - at first glance they look very professional. But, when you dig a bit deeper you find that you are hiring a franchise who don't do any of the planning or building work themselves. They subcontract everything and charge you commission without telling you. Their percentage is always hidden. We found there were such problems with communication that we had to fight hard to get what we wanted, even pulling plans at council ourselves.
    Refresh Renovations responded:
    "Refresh is New Zealand's leading renovation brand and delivers hundreds of renovations to happy customers nationwide every year. We pride ourselves on excellent customer service and renovations that deliver great value for money. We take all customer complaints seriously. We have investigated this complaint and are confident that our Renovation Specialist did everything he could to try to help this customer. Unfortunately, occasionally all businesses encounter customers who have expectations that cannot be satisfied. Further, we would like to note that the commentary provided by this customer contains a large number of factually incorrect assertions, including the comments about the nature of Refresh's business model.""
    Rating by: Simon  |  Rating posted: 12th Oct, 2014  |  Contact: Jim Gleeson  |  Job date: Sep, 2014
    Communication: 0%  |  Quality: 20%  |  Reliability: 70%  |  Value: 20%
    Simon12th Oct, 2014More details, one reply…
  • 5%
    "We signed on to Refresh Renovations in Wellington, which was a franchise run by Nick Lenko. This was after attending a seminar which promised a lot of great services but non of which were ever recived by us. After a pain staking couple of months trying to deal with this company we terminated their services and went to another company who were great and responded with exactly what we asked for. It cost us $430 to get out of the contract of which we had nothing what so ever to show for the money we were billed. Nick Lenko did do a basic concept plan (which was my idea and I could have drawn up) however when we showed it to a builder later it was totally unworkable. Lots of other problems in dealing with this company and my advice is to stay right away from them."
    Rating by: Tammy  |  Rating posted: 12th Aug, 2014  |  Contact: Nick Lenko  |  Job date: Jul, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 20%  |  Value: 0%
    Tammy12th Aug, 2014More details…
  • 5%
    "disappointing, very slow, huge promises but poor service"
    Rating by: Ling Choo  |  Rating posted: 13th Sep, 2013  |  Contact: refresh  |  Job date: Feb, 2013
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Ling Choo13th Sep, 2013More details…