Refresh Renovations / Parnell

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Refresh Renovations is unregistered. Before hiring them, consider these registered businesses nearby:

  • 93%
    "We had a small bathroom completely remodelled. Right from the beginning, communication was excellent. Wayne (the Director and Project Manager) and Brian (the Construction Manager) listened to what we wanted and made useful and helpful suggestions. They went the extra mile to make sure we could achieve what we wanted, accommodate changes of mind, but still keep the costs reasonable. We are thrilled with the outcome. We were without a bathroom while this was being done but they provided us with a bathroom trailer near the house which made things a lot easier. They have a good team of tradespeople who all did a very good job. We had absolute trust in them all. We wouldn't hesitate to call on their services again."
    Rating by: Frank and Rosemary  |  Rating posted: 5th Sep, 2016  |  Contact: Wayne Gordon  |  Job date: Aug, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 90%
    5th Sep, 2016More details…
  • 100%
    "Wayne Gordon and his team at Refresh Renovations Manawatu are part way through an extensive renovation and remodel of my mothers home.

    So far we have created a lovely accessible bathroom, added an external ramp and remodelled the front porch. We have re-modelled a bedroom and lounge and created an awesome kitchenette. We have also totally rewired the house, added insulation and central heating and fixed lots of holes in the roof.

    There has been no task to big or too small for Wayne and his extended team of contractors. They are all quality orientated and excellent at their jobs. They have all been very easy to work with and I am 100% confident in the quality of the work they have done. Wayne and his extended team have all made a complicated and taxing situation very much easier and I could not be more thankful my mother found Refresh. We are about to embark on more renovations work with an extensive remodel of the kitchen, dining room, laundry and bathroom. I recommend Refresh Manawatu 100% to anyone considering any kind of renovation work."

    Rating by: David  |  Rating posted: 18th Aug, 2016  |  Contact: Wayne Gordon  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    18th Aug, 2016More details…
  • 100%
    "a quality job that was made simple and easy, and for a good price. They were easy to deal with and all was done as quoted. Small amendments along the way were never an issue to worked into the project."
    Rating by: Allister  |  Rating posted: 10th Aug, 2016  |  Contact: John Alipate  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Aug, 2016More details…
  • 100%
    "To say that we have been pleased with the service, support and professional advice we have been provided by the team at Leko Architects and Refresh Renovations would be a major understatement, this team has far exceeded our very high expectation.

    We went into this renovation process with high sense of apprehension, however Nick Leko, James Mitchell and rest of Nick’s team have been proactive around every aspect of the design process, making the process an enjoyable exercise for us (without any apprehension). I have every confidence Nick and his team will be able to deliver on the vision we would now like to see realised, particularly as we are now keen to progress with Refresh Renovations to turn our concept design into reality. In so far as our renovation project has progressed to date, we would have no hesitation in recommending the team at Leko Architects and Refresh Renovations for any residential renovation project. Suman & Pragna"

    Rating by: Suman  |  Rating posted: 4th Aug, 2016  |  Contact: Suman Ranchhod  |  Job date: Aug, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    4th Aug, 2016More details…
  • 88%
    "I found Refresh did a good job and they started when they said they would but it took longer than it was expected it to take which I found to be quite stressful. Regarding the price I am unsure as I didn't have another quote to go by. If I did need anything done again I would ask for Refresh to give me a price and them not to ask what I was prepared to spend."
    Rating by: Beryl  |  Rating posted: 28th Jul, 2016  |  Contact: Alan Gemmell  |  Job date: Jul, 2016
    Communication: 90%  |  Quality: 90%  |  Reliability: 80%  |  Value: 90%
    28th Jul, 2016More details…
  • 10%
    "Unfortunately we had a very poor experience. Theory and sales job was great. In reality the Project Manager was poor, first time the franchisor worked with the builder, all the trades complained about the franchisor, project was late and when a quality issue was discovered at the end of the job no one took ownership (builder, architect, engineer, Refresh). Even though Refresh claim to own the project they did not come to the party at all (both engineer and architect clearly claimed builder did not follow plans). Very poor comms when the going got tough. Your experience will depend upon the franchisor- so choose carefully. Head office listened, but decided not to back the customer- we would not recommend. A poor review was the only recourse we could take without spending more on lawyers."
    Rating by: Jason  |  Rating posted: 6th Jul, 2016  |  Contact: Jason Delamore  |  Job date: Jul, 2016
    Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 20%
    6th Jul, 2016More details…
  • 0%
    "Our experince with refresh was one of bad communication and misleading and or invalid estimates. We are not satisfied clients."
    Rating by: William Preece  |  Rating posted: 30th Jun, 2016  |  Contact: Kris  |  Job date: Jun, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    30th Jun, 2016More details…
  • 100%
    "I would like to thank the team for all the magnificent work you did for me last year when you changed my toilet and bathroom to my new combined bathroom. The new bathroom is everything I wanted it to be and I am very pleased with it. Thanks for making the process so easy for me. Thanks also for fixing so quickly the two little problems that surfaced after the job was finished.
    It was a real pleasure working with you.
    "
    Rating by: Gail MacNeill  |  Rating posted: 15th Mar, 2016  |  Contact: Wayne Gordon  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Mar, 2016More details…
  • 93%
    "We undertook a re-design and installation of a kitchen, bathroom and living room area of our property - a significant renovation for us. Refresh were fantastic - the design took some time and mostly from our indecisions but they were very patient and we did not feel obligued. The build started as planned and while there were a few minor changes due to material supply we were very happy with progress, information sharing and the build quality. Wayne went out of his way to keep us informed and to address issues quickly. The end product we are very happy with. I would recommend Refresh if you are thinking of hassle free renovations."
    Rating by: Roger  |  Rating posted: 17th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 80%
    17th Apr, 2015More details…
  • 100%
    "After years of procrastinating, I finally got around to "doing up" my original 60's kitchen. Of course, that also meant removing a wall between the kitchen and dining room, and new wooden bifold doors and windows to replace two old windows, so it was a bit more than just a do up. Wayne from Refresh was a wonderful project manager. From his initial visit through to completion everything was coordinated to fit round my work hours, and he kept in touch throughout the entire job, so there were no surprises. Once the work actually started I really appreciated his ability to coordinate the various tradespeople. I knew that I could walk out the door to go to work in the morning and not worry about a thing. Wayne would ensure that whoever was scheduled for that day had access, and that the house would be secure on my return. I still walk into the kitchen in the mornings and don't really believe it is real. Without Wayne and Refresh I think I would still be cooking on my old Frigidaire stove."
    Rating by: Anne  |  Rating posted: 16th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th Apr, 2015More details…
  • 100%
    "WOW Refresh Renovations are a breath of fresh air! Prompt response to my enquiry, initial meeting informative and professional, follow up communication outstanding - such an amazing service! "
    Rating by: Tracey  |  Rating posted: 15th Apr, 2015  |  Contact: Mike Archer  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Apr, 2015More details…
  • 95%
    "Purchased a lifestyle home on April 2013. House required maintenance, started hiring tradies and found them to be unreliable, slow, and of lower standards [before, during, and after the completion of work].
    We attended the Palmerston North Home Show in May 2013 and met Mr Wayne Gordon at the 'Refresh' stand.
    We explained our situation to him and he listened, came over to the house for an interview and inspection. Noted the problem helped us with a plan to address the problem. Within a week we had a plan of the job, the cost, who is doing the work and their references. We are up to stage 4 of the maintenance work and Mr Gordon is still working for us [2 continuous years now], still keeping us informed, never let us down, and still ensuring that we are happy with the work [and we are].
    "
    Rating by: Bert  |  Rating posted: 13th Apr, 2015  |  Contact: Mr Wayne Gordon  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    13th Apr, 2015More details…
  • 100%
    "A very nice company to do business with and Wayne was very professional as were the 2 men that did the work. All 3 were very pleasant to the house tenant even when the ducks though they should help with eating their lunch !!"
    Rating by: Christine  |  Rating posted: 13th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th Apr, 2015More details…
  • 98%
    "I'd thoroughly recommend Refresh, we had a fantastic experience with Kris and his team. Our project manager (also Chris) was great and kept us updated on everything. The financial updates that Barbara sent every fortnight or so were great to see how the budget was tracking. Our entire project was on time and on budget with no issues at all. The only additional costs were extras we asked for during the project. The tradies were also excellent, very respectful of the fact that we were living in the house while all the renovations were taking place. What we particularly liked was the project management aspect of the job, my husband and I both work full-time, we just didn't have the time or expertise to attempt to try and manage a renovation project like this ourselves."
    Rating by: Rachel Chidlow  |  Rating posted: 11th Apr, 2015  |  Contact: Kris MacGregor  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    11th Apr, 2015More details…
  • 100%
    "To date have had a excellent experience. Has taken a while to get things going due to coordinating things with EQC but once that was done things have progressed nicely. We are having a full house renovation(or just about). Adding approx. 35 sqm with an added ensuite and total kitchen remodel. Alan has been great going through the full process and keeping me informed of any items which have come up, as they always do on a project of this size. We are hoping that all continues to go well so we can be back in the house by the beginning of May 2015."
    Rating by: Karen  |  Rating posted: 10th Apr, 2015  |  Contact: Alan Gemmill  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Apr, 2015More details…
  • 100%
    "Refresh renovations undertook a fairly complicated renovation for us. It involved knocking out some walls and turning four rooms into one large open plan space and updating the kitchen. In the process we also swapped some windows and doors about and also updated the joinery in the area and added a new front door. The reason I initially spoke to Refresh was because of the in-house architect as we needed to know if we could safely remove walls. Kim was wonderful, she was organised and prompt, and we were always kept well informed. When I said I didn't want the space tiled Kim suggested timber flooring and was able to source some recycled rimu from Christchurch which thanks to the amazing man, Richard (another contact of Kim's), who laid it for us lives again as the most beautiful floor. The kitchen is lovely and the team at Kitchen Dynamics in Waiuku (whom Refresh contacted to do the kitchen) were great to deal with and nothing was ever a problem. We also had a wedding on site so had a tight time frame but everything was finished on time and we really enjoyed the process of the renovation. It has given us motivation to finish the rest of the house now. We now have a beautiful space to live in and we can't thank the team at Refresh Renovations enough."
    Rating by: Michelle  |  Rating posted: 10th Apr, 2015  |  Contact: [email protected]  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Apr, 2015More details…
  • 98%
    "Kris and his team did our bathroom renovation and kitchen floor tiling and they were great. Although not the biggest job we were never made to feel as though it was a "side job". Any queries we had were answered, any problems were solved. Kris went out of his way to help make the job easier - even helping on the weekend. They understood our situation of three young kids and one bathroom! All the trades used were great, they were polite, respectful and ensured the place was tidy at the end of the day. We have no hesitation in recommending Kris and Refresh Renovations team. Thanks!!"
    Rating by: Rachel  |  Rating posted: 10th Apr, 2015  |  Contact: Kris Macgregor  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    10th Apr, 2015More details…
  • 95%
    "We had just bought our house and the thought of managing a lot of jobs and continue full time work was daunting. Mike was very helpful and did the service was prompt. "
    Rating by: Donya  |  Rating posted: 9th Apr, 2015  |  Contact: Mike Archer  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    9th Apr, 2015More details…
  • 100%
    "We liased with Wayne Gordon from REFRESH in relation to an extension on our property.

    Wayne was the consummate professional; careful, thorough, easy to communicate with and very trustworthy. He talked to us at legnth and got a very clear picture of what we wanted.

    Due to valuation issues we did not go ahead with the extensIon, but would not hesitate to reccomend his services to anyone. "

    Rating by: Helen  |  Rating posted: 9th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Apr, 2015More details…
  • 90%
    "We decided to engage Refresh to do our renovations as we liked the idea that they took care of everything, and that they were experts in renovations rather than new builds. We were not disappointed. The level of organisation and communication was very good, we especially liked the BuilderTrend website they use as it contained up-to-date information on the progress, timelines, budget and schedule of works. It was also a great way to communicate with the project manager, Jade, who was also always available on his mobile for any questions. Kris Macgregor, the franchise owner, was great too, his background as a builder helped to ensure our brief was both doable and cost effective. Kris also put us on to some good suppliers who were able to suggest better products at cheaper prices. The project ran pretty much to schedule, with any delays mostly due to us adding more requirements as we went along! Paul, the lead builder, was awesome, he often came up with helpful suggestions, and his attention to detail was impressive. The only contractors that we were disappointed in were the painters, who did an average job, but in saying that, Jade made sure that they came back (twice) and fixed all the areas we were concerned about. We are very happy with the finished product, and are happy to recommend Kris and his team."
    Rating by: Rebecca  |  Rating posted: 9th Apr, 2015  |  Contact: Kris Macgregor  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 70%
    9th Apr, 2015More details…
  • 100%
    "Bev Burdett of Refresh Renovations here in Hastings Hawkes Bay is, in my opinion, a most professional, honest and extremely competent project manager. I had two complete bathrooms re-fitted out to a very high specification. Bev provided the necessary drive and knowledge needed to ensure good craftsmanship and full Council compliance was adhered to at all times. I could not have achieved this without her assistance. The result is that I am delighted with the outcome of my project, and in fact it has exceeded my expectation."
    Rating by: Edward  |  Rating posted: 9th Apr, 2015  |  Contact: Bev Burdett  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Apr, 2015More details…
  • 100%
    "We were well informed about the whole process and had some very constructive ideas presented to us. Th job was done well and finished in good time."
    Rating by: Bev  |  Rating posted: 8th Apr, 2015  |  Contact: Daryn Dore  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th Apr, 2015More details…
  • 98%
    "Having just bought our retirement house we have been 'future-proofing' it for when we get old. Refresh co-ordinated the refurbishment of the kitchen and creating a 'wet-bathroom' in 2014. Wayne, the Refresh chap, never promised anything that he couldn't deliver. He enabled the whole project to run smoothly, the various tradesmen arrive on site, and departed within the promised time scale thus giving a sense at all times that we were moving towards our nominated finish time. Wayne even went the extra mile in suggesting and placing our 'old kitchen' on his personal TradeMe web site, (I don't have one), thereby reducing our costs. We have been so happy with Wayne and Refresh that we have them back at the moment, May 2015, undertaking the next phase of our 'refurbishing for our old age' involving external and internal painting and insulation (roof and underfloor). Again we have the careful consultation the tradesmen arriving on the promised days. Wayne and Refresh make these jobs so easy. He has a comprehensive list of competent tradesmen who are efficient, do a good job, and are economical. We heartily recommend them."
    Rating by: Alan  |  Rating posted: 8th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    8th Apr, 2015More details…
  • 100%
    "We used Wayne at Refresh to help us renovate our kitchen. We are about to embark on another project and didn’t think twice about calling Wayne again. Wayne was always a pleasure to work with, personable and gave us constant feedback and updates on the project. It also appears that he has selected a group of high quality contractors who, in their own right, were very pleasant to deal with. Everyone shows up, we believe, because of their connection with Wayne and that getting the job done right was the main thing for all parties. Having Wayne involved removed a lot of stress and uncertainty with the building process as he is thorough and has excellent attention to the detail. We wouldn’t consider undertaking any building project like this without his help and assistance."
    Rating by: John  |  Rating posted: 8th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th Apr, 2015More details…
  • 88%
    "Refresh was one of 3 renovation companies we met with to discuss our renovation project. They were the only company that followed up with me after the initial meeting. After a couple more meetings to discuss the scope of the project I felt comfortable I could work with Jim Gleeson, the franchise owner and entered into a contract. The renovation was not small - a completely new kitchen & bathroom, removal of an internal wall, moving a toilet, refitting the laundry, installation of bamboo flooring & painting, carpeting & general repairs where required for the entire house. Jim was an extremely responsive project manager & was highly visible for the duration of the project. Trades people used were professional & for the most part very efficient. No renovation project goes entirely to plan, but Jim dealt directly with any glitches, keeping me well informed along the way. I made a number of changes as the project progressed - these were accommodated without issue. The project ran close to 2 weeks over the projected end date, but the team worked hard, putting in some long hours to ensure things were done by Christmas. You pay more to have a renovation company manage your renovation project. I was aware of that before we started, but it was so worth it to not have to source product, deal with contractors, spend masses of time on things we have no knowledge about or experience with. Using a renovation company may not be for everyone, but based on my experience I would definitely use Refresh & in particular, Jim Gleeson, again - & will in fact be contacting him for phase 2 of the planned improvements of my most valuable asset."
    Rating by: cheryl  |  Rating posted: 8th Apr, 2015  |  Contact: Jim gleeson  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 70%
    8th Apr, 2015More details…
  • 95%
    "We asked refresh to come and quote on a small renovation of our kitchen in our 1980s two story house. We had no idea how refresh worked at the time so we were flying blind. After being in touch with refresh national they put us in contact with the local franchise and Wayne Gordon. This process was fast and efficient and Wayne was so friendly and helpful. He came back quickly with all quotes and plans and the process was so easy we ended up extending our renovations to include the bathroom and toilet upstairs downstairs flooring and laundry. Wayne stayed in contact through out the consent and building project managing everything. I changed more than one detail last minute and none of the changes phased Wayne or his team. Any communication issues were rectified with no fuss and we were left with exactly what we wanted. I would reccomend Wayne and refresh renovations as being a practical affordable way to build extend or renovate."
    Rating by: Ayesh  |  Rating posted: 8th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    8th Apr, 2015More details…
  • 95%
    "We found Wayne a capable and pleasant manager, quick to deal with even the smallest issues as they arose. The builders on site doing the renovations of bathroom and kitchen around a family of 5 were both pleasant and professional. a team member happily made several return visits to deal with the ongoing hassle of grass seed that wouldn't take after completion of the project.
    We continue to enjoy the renovations and will gladly use this team for any future building work.
    "
    Rating by: Anne  |  Rating posted: 8th Apr, 2015  |  Contact: Wayne Gordon  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    8th Apr, 2015More details…
  • 90%
    "Great contact, great communication. "
    Rating by: Viv  |  Rating posted: 7th Apr, 2015  |  Contact: Darrin Dore  |  Job date: Dec, 2014
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    7th Apr, 2015More details…
  • 100%
    "We have only good comments to make about the professional and efficient manner in which our bathroom renovation was carried out. Being a small room with limited options for the layout, Kim was able to come up with a plan that not only met our criteria, but looks very modern, and is also, very user friendly. Kim and her team of contractors had tips along the way which helped us immensely with the issues of lighting and colours etc. Everything went very smoothly throughout the process and we liked the fact that we were kept informed throughout the renovation as to what was happening and when. At no time did we feel left out of the loop, and Kim and her team were always willing to listen to our ideas and concerns. We would highly recommend Refresh Renovations to anyone and have done so recently. Happy clients"
    Rating by: Diane and Jim  |  Rating posted: 6th Apr, 2015  |  Contact: Kim Reiche  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    6th Apr, 2015More details…
  • 93%
    "Excellent. So glad I used them & they can deal with all the issues, especially council issues! One subcontractor was not as good as the others and Refresh no longer use him."
    Rating by: Sue  |  Rating posted: 2nd Apr, 2015  |  Contact: Dave Georgetti  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 80%
    2nd Apr, 2015More details…
  • 90%
    "mike and his merry men done a fine job from start to finish.
    mike communicated with us well and kept us up to date with dead lines.
    "
    Rating by: glenn  |  Rating posted: 2nd Apr, 2015  |  Contact: mike archer  |  Job date: Mar, 2014
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    2nd Apr, 2015More details…
  • 100%
    "Paul from Refresh Renovations was awesome to deal with. Easy friendly manner. When I wanted to change something he sorted it. If something wasn't right, he sorted it. I rated the quality of work based on Paul's work. There was one trady that did only a reasonable job, and Paul took on board my feedback. He sorted the bits I wasn't happy about, and I understand the he's not using that trady any more.

    Accordingly I highly recommend Paul and the Refresh team."

    Rating by: Andrea  |  Rating posted: 1st Apr, 2015  |  Contact: Paul Wood  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Apr, 2015More details…
  • 95%
    "Don was great right from the first meeting, he understood what I wanted to achieve, I felt totally involved in the project and I was. It was like working with an old friend, he was very easy to get on with , and came up with some great ideas to improve the process and the outcome. I found him easy to communicate with he has excellent customer service skills, he went the extra mile and helped out with things I wouldn't have expected him to do, to make sure we kept to the very tight time frames and budget and I think formost as a naturally honest hard working guy who enjoys what he does and that shows. I would highly recommend Don and would have no hesitation in using him again on any future projects I may undertake."
    Rating by: Dianne  |  Rating posted: 1st Apr, 2015  |  Contact: Don Brock  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 80%  |  Reliability: 100%  |  Value: 100%
    1st Apr, 2015More details…
  • 93%
    "We are in the middle of our renovation and so far Refresh have been great. They have had great communication every step of the way. Great suggestions were given as we walked through the renovations.
    Good contacts with suppliers, on a first name basis with most and they are all very reliable and knowledgeable.
    Great team, great service, great price!
    "
    Rating by: Elizabeth  |  Rating posted: 31st Mar, 2015  |  Contact: Haraish Kumar  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    31st Mar, 2015More details…
  • 100%
    "John has been very helpful without him my husband and i could not have done this he has taken away all the strees and worry.He has let us know what is going to happen and when.And he is very reliable and trusting"
    Rating by: Heather  |  Rating posted: 31st Mar, 2015  |  Contact: John Alipate  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    31st Mar, 2015More details…
  • 50%
    "We have asked John to manage the extension of our beach cottage living area along with a full kitchen replacement.
    The building plans are with the local authority awaiting approval.
    Not all Quotes have come to hand at this stage.
    John has been good to work with, listening to our wants and putting forward practical suggestions.
    He has included us in discussions with service suppliers so that we understand the options available.

    Because of the stage the project is at, the questions on QUALITY OF WORK and VALUE FOR MONEY can not be answered ."

    Rating by: Ross  |  Rating posted: 31st Mar, 2015  |  Contact: John Alipate  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 0%  |  Reliability: 100%  |  Value: 0%
    31st Mar, 2015More details…
  • 28%
    "I would like to state how completely unhappy we were with Refresh Renovations. Refresh is an Aussie franchise, so anybody can start a Refresh business with or without sufficient building experience and as you will learn Refresh Franchisors don't actually do very much but act as a middle person between you and a number of chosen trades people - They obviously charge a commission on all work these trades people do and that's how the Franchisees and ultimately Refresh make their money - which means you pay more - it also means that there is an extra step in the communication chain which, in our experience, constantly broke down. These are some of the issues that we had, we originally asked them to give us a price on getting plans made and ready for council.These costs came out $3000 over what they said we would pay. We were aiming for a $100,000 extension. During the planning process we did feel pressured to use certain products that we weren't happy with - Aluminium Joinery rather than wood, gas water rather than electric etc etc.We were quite clear that we didn't want to undermine the character if our home - some of the plans that came back were so out of character and we had the feeling that the Refresh Franchisee hadn't looked at the plans before coming to discuss them with us. The number of times that we asked for changes and these weren't made to the plans to the point that when the plans were submitted to Council they weren't what we wanted but I was assured by the Franchisee that it would be OK and we could make these changes afterwards. There was windows and doors we didn't want and a gas water heating system - we don't have gas in the street. It came to the point where I spoke to Council and asked them to hold our application until the changes were made. I stopped communicating with the franchisee at this point and only CC'd him in emails direct to the architect. The next bit was when I started asking for breakdowns on costings for the plans - then we found we had been charged $500+ for a bloke to organise the quote for the building work. This hadn't asked for it, it hadn't been placed on any invoices and I had quotes from two other builders that were completely free - $500+ to have a guy open our front door and let subcontractors walk around our house. Some invoices were created on Word and had no GST information, which might be to do with avoiding IRD or the Franchisor fee but was passed-off as a mistake. I complained to the Franchisor and had a meeting but things didn't get much better. We decided on a second builder, extension will be $200,000 plus and we're still finding problems in the plans, though the quote we got from Refresh was $20,000 above this. Anyway, to cut a long story short. My understanding is - Refresh have great marketing materials, they will impress - at first glance they look very professional. But, when you dig a bit deeper you find that you are hiring a franchise who don't do any of the planning or building work themselves. They subcontract everything and charge you commission without telling you. Their percentage is always hidden. We found there were such problems with communication that we had to fight hard to get what we wanted, even pulling plans at council ourselves."
    Refresh Renovations responded:
    "Refresh is New Zealand's leading renovation brand and delivers hundreds of renovations to happy customers nationwide every year. We pride ourselves on excellent customer service and renovations that deliver great value for money. We take all customer complaints seriously. We have investigated this complaint and are confident that our Renovation Specialist did everything he could to try to help this customer. Unfortunately, occasionally all businesses encounter customers who have expectations that cannot be satisfied. Further, we would like to note that the commentary provided by this customer contains a large number of factually incorrect assertions, including the comments about the nature of Refresh's business model.""
    Rating by: Simon  |  Rating posted: 12th Oct, 2014  |  Contact: Jim Gleeson  |  Job date: Sep, 2014
    Communication: 0%  |  Quality: 20%  |  Reliability: 70%  |  Value: 20%
    12th Oct, 2014More details, one reply…

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