Smart Express Limited / Moving Companies in Auckland Region

Is Smart Express Limited your business?
  • 0%
    "I booked a move from a city apartment on the 2nd floor with only stairs to access, no elevator. I informed Smart Express of this at the time of booking, over the phone and via email.

    On the day of the move, the movers would not stop complaining about the steps. A couple of hours in, I receive a call from head office saying the workers feel they should get more money for accommodating the number of stairs, and asking if I would pay more. When I declined, the movers became even more unprofessional, and went extremely slowly.

    There is nothing special about the number of stairs in the apartment block and I would expect professional movers to act professionally. I would not expect head office to entertain such a request from the workers either.

    The movers also told me that I was on the 3rd floor as there were a few steps leading up to the porch/lobby. So congratulations New Zealand, if you have steps at your entrance you now can sell your home as having an extra storey!

    Rating by: Max  |  Rating posted: 23rd Dec, 2018  |  Contact: Deep  |  Job date: Dec, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    23rd Dec, 2018More details…
  • 100%
    "Wonderful service. Thanks Garry & Johny you did a super job l would recommend you to anyone having the stress of moving you guys made it so easy [ for me] even when I mucked up the time you both were so polite.
    Thanks again guys. I certainly would use Smart Express again.
    Rating by: Lorraine  |  Rating posted: 29th Sep, 2018  |  Contact: Garry & johny  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th Sep, 2018More details…
  • 100%
    "Matthew & Ishan are brothers & owner operators with an administrative team in the office.

    The communication from the team was outstanding at all stages & the pricing was fair. On the day Matthew was punctual, flexible & trustworthy delivering my item in the most efficient way. He was also happy to spend time discussing & quoting a possible future job with me. I have no compunction recommending these guys!

    Outstanding communication, fair prices, flexible, punctual & trustworthy.

    I have question about using these boys again

    Rating by: Suzanne  |  Rating posted: 10th Jun, 2018  |  Contact: Matthew  |  Job date: Jun, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Jun, 2018More details…
  • 90%
    "The guys did a really good job everything arrived undamaged, but I think if they hadn't been on their cell phones so much it would have gotten finished earlier. Just thankful I wasn't paying by the hour. "
    Rating by: Raquel  |  Rating posted: 23rd Mar, 2018  |  Contact: Raquel  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 80%  |  Reliability: 80%  |  Value: 100%
    23rd Mar, 2018More details…
  • 70%
    "Very dissatisfied with the service. The boxes were stacked incorrectly in the storage unit and fell on the door. I was lucky that I managed to hold the door while opening the unit and phone for help. Clearly inexperienced movers. I made a complaint on the phone which was received graciously and an apology was offered. They were supposed to investigate the issue and write to me. I have not heard back from the company. I do not recommend this company "
    Rating by: Margaret  |  Rating posted: 11th Oct, 2017  |  Contact: Hilary Sewll  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 0%  |  Reliability: 100%  |  Value: 80%
    11th Oct, 2017More details…
  • 100%
    "What an awesome experience, first time using a moving and delivery service. What can I say they were amazing, no hassels, communication was spot on and the lovely 2 Men Suri and Karan did a marvellous job. Definitely recommend this company to anyone and will use them again in the near future.

    Thanks again guys????????"

    Rating by: Maggie  |  Rating posted: 21st Jul, 2017  |  Contact: Chris  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Jul, 2017More details…
  • 100%
    "The best customer service one could wish for. A happy hardworking team - nothing was too much trouble for them. "
    Rating by: Janna  |  Rating posted: 10th Apr, 2017  |  Contact: Hamish  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Apr, 2017More details…
  • 100%
    "Kev and Jake turned up on time. They are polite and friendly. Super efficient. Not one thing was broken in the move. We even had to make another trip, which didn't put them out. I will be using these guys again for any future moves. "
    Rating by: Jono  |  Rating posted: 22nd Sep, 2015  |  Contact: Kev and Jake  |  Job date: Sep, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    22nd Sep, 2015More details…
  • 100%
    "Fantastic service. Very quickly and efficient. Jama and Jacob did the move. They are very polite and professional. They moved in our bed from the window, when the stairs to the second floor were a bit narrow. All our antique wood furniture and our house were been greatly cared during the move. Thanks guys. Everything went so smooth today. I would highly recommend Smart Express. "
    Rating by: Sophie  |  Rating posted: 17th Aug, 2015  |  Contact: Jama and Jacob  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Aug, 2015More details…
  • 100%
    "I had a very positive moving experience with Smart Express. The people I got quotes from over the phone were very helpful, they sent through information promptly, the rates were reasonable, and they got in touch to confirm the job both the day before and to give a progress update as to arrival times. Tama and Jacob did the move and were very friendly, efficient, and professional. I would highly recommend Smart Express to anyone considering a move."
    Rating by: Sophie  |  Rating posted: 11th Aug, 2015  |  Contact: Tama and Jacob  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th Aug, 2015More details…
  • 100%
    "I would like to recommend the services of these three gentleman to anyone considering moving. The were absolutely fantastic. No mucking around, showed total regard for our property, no breakages/scratches, nothing was to difficult even though we lived up a very very steep driveway and the house was two storied. The move was carried out in a very timely manner. Would not hesitate in using this team in the future and would reccomend them to anyone. We were kept right up to date with the time they were due and arrived 15mins before the said time. Very very good communiction. I have used several in the past and confidently say this company has outshone all others."
    Rating by: Sharon  |  Rating posted: 20th May, 2015  |  Contact: Kevin, Steve and Troy  |  Job date: May, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th May, 2015More details…

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