Name: Smart Express Limited
Telephone: 092222555
Rating: 91.3

Ratings

100%

"Highly recommended. Kyle organized the shift with three guys present on the day. The guys were brilliant. Careful hard working and pleasant to have in our home. We didn’t have any breakages or damaged. This is the second time we have used Smart express - originally when they were tiger transport - and they have been perfect both times. They are the only company we would use in future. Thanks Kyle and the guys. "
Customer Sales and Support Team responded:
"Hi Greg, thank you so much for this feedback, we'll pass on the message to Kyle and the boys who helped you move. And the team is also very happy to see you are a loyal customer, call us again if you need anything."
Rating by: Greg | Rating posted: 13th Nov, 2019 | Contact: Kyle | Job date: Oct, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Greg•13th Nov, 2019•More details, one reply…
100%

"Brett and Sam moved a van load of furniture for us from Auckland to Whangamata. Brilliant, efficient and very friendly service. Even turned round and came back for the BBQ we had forgotten to put in. No problem to them whatsoever. Would highly recommend this company and we were very impressed. Thank you."
Customer Sales and Support Team responded:
"Thank you Vernon for this review, we'll pass on the message to the boys Brett and Sam. The team is really glad to know you recommend us."
Rating by: Vernon | Rating posted: 22nd Sep, 2019 | Contact: Vernon Alchin | Job date: Sep, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Vernon•22nd Sep, 2019•More details, one reply…
100%

"Another fantastic day with Smart Express.
We removed two houses full of staging furniture etc on a very wet day and Allen & Rick did a stirling job, quick & careful & cheerful. Nothing got wet!! Excellent job Lads!
"
Customer Sales and Support Team responded:
"Thank you so much for your feedback Louise! We're happy to hear that you were impressed with our moving team. We look forward to seeing you again soon on your next move or delivery!"
Rating by: Louise | Rating posted: 19th Jul, 2019 | Contact: Louise | Job date: Jul, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Louise•19th Jul, 2019•More details, one reply…
100%

"Yesterday Chris and Eiken took on a tough commercial job, no driving just heavy lifting. Paying by the hour they finished in record time, even refusing offer to take a break. Awesome job, fast and friendly. No hesitation to recommend these guys. Will definitely use Smart Express again. "
Customer Sales and Support Team responded:
"Thank you so much Len for this lovely review! I'll pass on to Chris & Eiken, give us a call if you need us again!"
Rating by: Len | Rating posted: 3rd May, 2019 | Contact: Chris and Eiken | Job date: May, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Len•3rd May, 2019•More details, one reply…
100%

"Another move with Smart Express and once again fantastic
Thank you Alex you were great
I would recommend you with 5 stars
Hey people if you haven’t used this firm you are missing out
Thanks guys, Lorraine"
Rating by: Lorraine | Rating posted: 11th Apr, 2019 | Contact: Alex | Job date: Apr, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lorraine•11th Apr, 2019•More details…
0%

"I booked a move from a city apartment on the 2nd floor with only stairs to access, no elevator. I informed Smart Express of this at the time of booking, over the phone and via email.
On the day of the move, the movers would not stop complaining about the steps. A couple of hours in, I receive a call from head office saying the workers feel they should get more money for accommodating the number of stairs, and asking if I would pay more. When I declined, the movers became even more… unprofessional, and went extremely slowly.

There is nothing special about the number of stairs in the apartment block and I would expect professional movers to act professionally. I would not expect head office to entertain such a request from the workers either.

The movers also told me that I was on the 3rd floor as there were a few steps leading up to the porch/lobby. So congratulations New Zealand, if you have steps at your entrance you now can sell your home as having an extra storey!"
Rating by: Max | Rating posted: 23rd Dec, 2018 | Contact: Deep | Job date: Dec, 2018
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Max•23rd Dec, 2018•More details…
100%

"Wonderful service. Thanks Garry & Johny you did a super job l would recommend you to anyone having the stress of moving you guys made it so easy [ for me] even when I mucked up the time you both were so polite.
Thanks again guys. I certainly would use Smart Express again."
Rating by: Lorraine | Rating posted: 29th Sep, 2018 | Contact: Garry & johny | Job date: Sep, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Lorraine•29th Sep, 2018•More details…
100%

"Matthew & Ishan are brothers & owner operators with an administrative team in the office.
The communication from the team was outstanding at all stages & the pricing was fair. On the day Matthew was punctual, flexible & trustworthy delivering my item in the most efficient way. He was also happy to spend time discussing & quoting a possible future job with me. I have no compunction recommending these guys!
Outstanding communication, fair prices, flexible, punctual… & trustworthy.

I have question about using these boys again"
Rating by: Suzanne | Rating posted: 10th Jun, 2018 | Contact: Matthew | Job date: Jun, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Suzanne•10th Jun, 2018•More details…
90%

"The guys did a really good job everything arrived undamaged, but I think if they hadn't been on their cell phones so much it would have gotten finished earlier. Just thankful I wasn't paying by the hour. "
Rating by: Raquel | Rating posted: 23rd Mar, 2018 | Contact: Raquel | Job date: Mar, 2018
Communication: 100% | Quality: 80% | Reliability: 80% | Value: 100%
Raquel•23rd Mar, 2018•More details…
70%

"Very dissatisfied with the service. The boxes were stacked incorrectly in the storage unit and fell on the door. I was lucky that I managed to hold the door while opening the unit and phone for help. Clearly inexperienced movers. I made a complaint on the phone which was received graciously and an apology was offered. They were supposed to investigate the issue and write to me. I have not heard back from the company. I do not recommend this company "
Rating by: Margaret | Rating posted: 11th Oct, 2017 | Contact: Hilary Sewll | Job date: Sep, 2017
Communication: 100% | Quality: 0% | Reliability: 100% | Value: 80%
Margaret•11th Oct, 2017•More details…
100%

"What an awesome experience, first time using a moving and delivery service. What can I say they were amazing, no hassels, communication was spot on and the lovely 2 Men Suri and Karan did a marvellous job. Definitely recommend this company to anyone and will use them again in the near future.
Thanks again guys????????"
Rating by: Maggie | Rating posted: 21st Jul, 2017 | Contact: Chris | Job date: Jul, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Maggie•21st Jul, 2017•More details…
100%

"The best customer service one could wish for. A happy hardworking team - nothing was too much trouble for them. "
Rating by: Janna | Rating posted: 10th Apr, 2017 | Contact: Hamish | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Janna•10th Apr, 2017•More details…
100%

"Kev and Jake turned up on time. They are polite and friendly. Super efficient. Not one thing was broken in the move. We even had to make another trip, which didn't put them out. I will be using these guys again for any future moves. "
Rating by: Jono | Rating posted: 22nd Sep, 2015 | Contact: Kev and Jake | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jono•22nd Sep, 2015•More details…
100%

"Fantastic service. Very quickly and efficient. Jama and Jacob did the move. They are very polite and professional. They moved in our bed from the window, when the stairs to the second floor were a bit narrow. All our antique wood furniture and our house were been greatly cared during the move. Thanks guys. Everything went so smooth today. I would highly recommend Smart Express. "
Rating by: Sophie | Rating posted: 17th Aug, 2015 | Contact: Jama and Jacob | Job date: Aug, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sophie•17th Aug, 2015•More details…
100%

"I had a very positive moving experience with Smart Express. The people I got quotes from over the phone were very helpful, they sent through information promptly, the rates were reasonable, and they got in touch to confirm the job both the day before and to give a progress update as to arrival times. Tama and Jacob did the move and were very friendly, efficient, and professional. I would highly recommend Smart Express to anyone considering a move."
Rating by: Sophie | Rating posted: 11th Aug, 2015 | Contact: Tama and Jacob | Job date: Aug, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sophie•11th Aug, 2015•More details…
100%

"I would like to recommend the services of these three gentleman to anyone considering moving. The were absolutely fantastic. No mucking around, showed total regard for our property, no breakages/scratches, nothing was to difficult even though we lived up a very very steep driveway and the house was two storied. The move was carried out in a very timely manner. Would not hesitate in using this team in the future and would reccomend them to anyone. We were kept right up to date with the time… they were due and arrived 15mins before the said time. Very very good communiction. I have used several in the past and confidently say this company has outshone all others."
Rating by: Sharon | Rating posted: 20th May, 2015 | Contact: Kevin, Steve and Troy | Job date: May, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sharon•20th May, 2015•More details…

Smart Express Limited / Moving Companies in St Johns

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