Sunshine Garden Bag Company / Garden Services

Is Sunshine Garden Bag Company your business?
  • 8%
    "Awful with a capital A.
    When I agreed to be a customer in 2012, I was charged 12 months in advance which I refused to pay but agreed to 6 months. Who pays 12 months in advance for anything? The collections were often late, or didn't come at all and when I called to enquire, was told that I hadn't put the bin out in time which I had. A couple of times, the bin was 3-4 metres from the kerb but the collection people ignored it and classed it as not putting the bin out and therefore charged me for a missed pick up. I would've been more than happy to have paid a surcharge for having to move the bin a few metres rather than the hassle of waiting another month for the next pickup or paying the fee for a whole extra pickup. I have witnessed a neighbour chasing the collection truck up the main road (with their bin in tow) and the Sunshine staff laughing heartily as they drove away. Utterly appalling. Today I telephoned Sunshine to request an extra pickup from their automated service, to be told that my account did not qualify for such a service and on being put through to a 'customer service' representative I was advised that Sunshine does not "do" extra pickups on weeks there is a public holiday. On a previous occasion when I had not received a promised reminder email about my collection and had therefore missed it, i was told that reminders don't go out on weeks there is a public holiday...!!!! I have now advised Sunshine that I wish to cease using their service and on enquiring what would happen with the remaining $16 credit on my account, was advised that there is a $25 cancellation fee. If I hear from them again, I will be replying via Fair Go.
    "
    Rating by: Clare  |  Rating posted: 29th Jan, 2014  |  Contact: Didn't catch the name - Indian accent?  |  Job date: Jan, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 30%
    29th Jan, 2014More details…
  • 13%
    "I signed up to Sunshine Garden Bags because they were slightly cheaper than Green Fingers (who all my family uses) and thought I would give them a shot. What a hassel. Payment is required up front, they then post you out a 600L garden bag with no frame, you have to find way to fill it and stand it up until the first collection. At the first collection they are supposed to drop off the frame. However in my case they just took the bag away. Now I\'m left with no bag and no frame. So the next day I call and they have made a mistake with the information given to the driver. Their suggestion is to post me another garden bag with no frame. I say no thanks, I\'d like the stand, they say they\'ll do their best to get it to me before the weekend (This all happend Tuesday morning). So now it\'s the following Monday and I have to call them to say I still have no garden bag or stand. Now apparently my only option is to have just the bag posted or wait over 2 weeks for the bag and stand. My response to that was cancel me please. Apparently they are a lot more experienced at crediting accounts than collecting garden bags."
    Rating by: Abby  |  Rating posted: 28th May, 2012  |  Contact: Only Delt With Contact Centre Staff  |  Job date: May, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    28th May, 2012More details…

Phone number
09 526 4126

Physical address
86 Lunn Avenue
Mt Wellington

Categories we service
Garden Services

Areas we service
Auckland City and Suburbs

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