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Super City Removals / Eastern Beach

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  • 100%
    "Supercity Removals moved my elderly parents yesterday and they could not have been more professional or helpful. the booking was originally made during Covid19 Lockdown when it wasn't possible to confirm a date, but Anna was very flexible and nothing was a problem. The guys turned up on time, were very efficient but also very respectful and patient with Mum and Dad, for whom it was a very daunting and quite overwhelming task. Not one item damaged, nothing was too much trouble and they were cheerful and overall great company. I'd definitely use them again."
    Rating by: Karyn Murray  |  Rating posted: 1st May  |  Contact: Anna Hansen  |  Job date: Apr, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Karyn Murray1st MayMore details…
  • 13%
    "On moving day the guys turned up at 3pm and not 11-12 like told. We did have some settlement issues with our property but the guys offered to take our furniture back to their yard and keep it in the truck. Sadly settlement wasn’t for a week and we paid for the gear to be kept in the truck and paid for supercity to hire another truck if need be for any removals they may have needed to do in that time. When we finally settled and got our furniture back we noticed that our things had been removed from the truck as were packed differently, we were also told by a member of the staff that storage at their premises would have cost us only a couple of hundred dollars, we had numerous damaged items and were charged over $5000 for the week. We have tried to communicate our issue with Anna but no reply. We are not happy for being charged for another truck hire when our things weren’t even left in the truck as told. We will be looking to make a complaint about the business."
    Rating by: Lynn and Mark   |  Rating posted: 10th Sep, 2019  |  Contact: Anna and Hamish   |  Job date: Sep, 2019
    Communication: 50%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Lynn and Mark 10th Sep, 2019More details…
  • 100%
    "i found anna very welcoming and easy to deal with over the phone.
    Anna came out and did a personal quote for me,which i found very reasonable.
    Moving day went to plan and no hiccups,very happy with the service from anna and her team of movers..
    highly reccommend super city removals to all my friends etc..
    Rating by: melanie  |  Rating posted: 13th Jul, 2016  |  Contact: anna hansen  |  Job date: Jul, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    melanie13th Jul, 2016More details…
  • 100%
    "Would recommend this company and these guys to anyone :)
    No hassles whatsoever, Hayden & David showed up right on time and were friendly, professional and hard working. These guys went above and beyond and we will definitely be using them again - thanks so much :) Danielle & Mat
    Rating by: Danielle  |  Rating posted: 14th Mar, 2015  |  Contact: Hayden & David & Anna  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Danielle14th Mar, 2015More details…
  • 100%
    "Great company. Great service. Have moved a number of times and this comany are the best. Nothing broken, fast and organised. Totally recommend."
    Anna responded:
    "Thank you so much for your great feed back, happy to help any day."
    Rating by: Sumner  |  Rating posted: 13th Aug, 2014  |  Contact: Anna Hansen  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sumner13th Aug, 2014More details, one reply…
  • 100%
    "Thank you so much to Anna for sending a great team of men to help out with our move from West Harbour to Albany. Our move was perfect and everything was handled with care. It was a tricky move with a very narrow driveway and lots of stairs in Albany. Anna runs this company with professionalism and is very honest and reliable to work with. if ever we were to move again SUPER CITY REMOVALS would be the company to go with. Thanks a million "
    Rating by: Judith  |  Rating posted: 7th Aug, 2014  |  Contact: Anna  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Judith7th Aug, 2014More details…
  • 100%
    "J & Tama did such an excellent job of helping us move. They were extremely polite, efficient and professional at all times. They took great care with our belongings and were very easy to work with. I wouldn't hesitate recommending them to anyone and they are a credit to Super City Removals.
    Thank you guys so much.
    Anna responded:
    "Thank you once again for the awesome comments to the team that helped you and your mother to move. We really try to do our best and with your wonderful feedback it all makes it worth while :-)"
    Rating by: Diane  |  Rating posted: 8th Mar, 2014  |  Contact: Anna  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Diane8th Mar, 2014More details, one reply…
  • 100%
    "Super City Removals helped me to move all my sport gears from Waiheke to Auckland.

    Everything arrived in perfect condition thanks to Anna and her team. I am happy I choose Super City Removal.

    They are very professional and I recommend them without hesitations."

    Anna responded:
    "Hi Carole, Thank you for your kind words, it means so much to Super City Removals getting awesome feedback "
    Rating by: Carole  |  Rating posted: 16th Jan, 2014  |  Contact: Anna  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Carole16th Jan, 2014More details, one reply…
  • 100%
    "Super City Removals is friendly, professional and efficient. Never had such a uncomplicated move with a company. Anna Hansen is the most reliable person, always takes care of you and your personal belongings and makes sure that everything works well and in time without any problems. Have nothing bad to say at all and would highly recommend this company for any move! "
    Rating by: Isabell  |  Rating posted: 14th Jan, 2014  |  Contact: Anna  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Isabell14th Jan, 2014More details…
  • 5%
    "Worst moving experience ever. Do not use this company!

    I booked my move to Waiheke with Anna.

    They turned up late with only 1 guy. I booked an 8m truck but they came with a 5m truck. They loaded the whole truck saying it would fit, when not everything fit they said they'd have to get another truck that I'd have to pay for. I argued and eventually agreed that they would pay for my friend's car to go on the ferry with the truck.

    Instead of paying for the car, Anna took the booking reference for my booking for an 8m truck paid for on my credit card, changed the booking to a 5m truck and got a refund of $172 that she applied to the car. When I arrived at the ferry I found out that she had stolen my refund and not paid for the car as agreed. When I confronted her, she said I didn't understand and she was doing me a favour.

    Upon unloading the overfilled truck, I found several

    Pieces of furniture were damaged or soiled.

    A number of things are still in Auckland and I'll have to take my car across on the ferry again to get it costing $180.

    Anna is dishonest and uncaring.

    Total cowboys.

    Rating by: Becca  |  Rating posted: 14th Jan, 2014  |  Contact: Anna Hansen  |  Job date: Jan, 2014
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Becca14th Jan, 2014More details…
  • 100%
    "We used Super City Removals for our office move. Their staff were really awesome! They were fast, efficient, but very careful with our stuff. They were very friendly and nothing was an issue for them when we asked them to move cupboards from one side of the new office to another. They were very jovial which was a nice change.

    It was a nice change to get people doing a job with a nice friendly attitude and professional.


    Rating by: Faieka   |  Rating posted: 1st Nov, 2013  |  Contact: Anna Hansen  |  Job date: Oct, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Faieka 1st Nov, 2013More details…
  • 100%
    "Awesome service, great team, highly recommended"
    Rating by: Dave  |  Rating posted: 23rd Feb, 2012  |  Contact: Anna  |  Job date: Feb, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dave23rd Feb, 2012More details…
  • 100%
    "Moving just before Xmas definately has its stresses. Normally we move ourselves, this is the first time we have used a removal company so I was a bit anxious about it all. We chose SuperCity Removals basically due to Anna\'s lovely phone manner & helpfulness when we were discussing the move.
    The driver (Malani) & his other helper turned up on time (great start to the day) and moved our 4 bedroom house with ease, nothing was a problem (we have stairs, a dog & 4 kids!!) and nothing got broken (I have heard some horror stories about other removal companies).

    I would highly recommend Super City Removals for a move. Thanks Anna, Malani & team!!
    Rating by: Leanne  |  Rating posted: 28th Dec, 2011  |  Contact: Anna  |  Job date: Dec, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Leanne28th Dec, 2011More details…
  • 100%
    "We used Super City Removals for our inner city move. They were referred to me by word of mouth and did an outstanding job.
    The team were fast, efficient, careful and professional - everything you\'d want from a Removal Company. We would definitely recommend them.
    Rating by: Bronwyn   |  Rating posted: 17th Nov, 2011  |  Contact: Anna  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bronwyn 17th Nov, 2011More details…
  • 83%
    "My husband and I moved from Central Auckland to the north shore. This is the first time we have used these guys.
    They were great... very professional & they even had a sense of humour!!
    Because their truck was professionally packed, we had nothing got broken...
    We will certainly recommend them to our friends etc.. and have already referred a work mate to use them.
    Thank you Super City Removals... you made our move a happy experience..
    Rating by: Sarah Vettorium  |  Rating posted: 26th Oct, 2011  |  Contact: Anna  |  Job date: Oct, 2011
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 60%
    Sarah Vettorium26th Oct, 2011More details…
  • 100%
    "Super City Removals made my day, with their professional staff and excellent team of guys whom took the upmost care of all our items. Would highly recommend them to any one that wants to move within the North Island."
    Rating by: Alan  |  Rating posted: 2nd Oct, 2011  |  Contact: Anna  |  Job date: Sep, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alan2nd Oct, 2011More details…

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