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  • 100%
    "I have used Jim for many flooring jobs and handyman jobs for over 15 years and have found his work to be excellent and would not use anyone else. I have always found him to be reliable and easy to deal with, punctual and pleasant.his work is top quality.i have no hesitation in recommending him! "
    Rating by: Alison  |  Rating posted: 7th Sep, 2018  |  Contact: Jim Walker, Sure Flooring  |  Job date: Sep, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alison7th Sep, 2018More details…
  • 0%
    "Read the end of this review to see why I would not recommend Jim. I have used Jim in the past and found him really nice, HOWEVER I could not possibly say the same thing again. I had Jim put down some leveling compound and vinyl in a new bathroom on a concrete slab. The job seemed good until a few months later when the leveling compound failed due to substandard waterproofing- the instructions on the tin says 2-3 coats, Jim only used 1 coat. This meant that the whole floor had to be pulled up. Jim was reluctant to do the repair for free until the leveling compound manufacturers said I should not have to pay.

    I offered to cover the cost of new vinyl in appreciation (however I knew that I was not bound to do this). Eventually Jim agreed to fix the problem, that's when the trouble started.

    Jim would turn up without notice to pull up the failed flooring and in the process broke the skirting around the bathroom. He leaves all his rubbish on site for me.

    I had been renting out the room with the attached bathroom and the tenant decided to move out on 13 December. He actually moved out a week earlier than expected, so I let Jim know he had more time (the expected duration of repair was 3-5 days).

    After 5 days doing the work, Jim was only half way through. I managed to get hold of him and he confirmed that the job would be completed the Wednesday before Christmas. Wednesday came and went, no word from Jim. Jim would not respond to my messages until I had left 3 or 4 over several days. On the Friday before Christmas I called in to the vinyl retailer who managed to get hold of Jim who told them that he had decided to do other jobs and wouldn't do mine until the next year. This was the FIRST time I knew that the 3-5 day job that would then turn into a 3 week job! Jim told me he had other jobs come up and decided to do them rather than mine. I found Jim was far too unreliable and told him I'd find someone else to do the job but offered one more chance to make it right and finish the job as promised.... of course he ignored me. I was furious that Jim did a poor job to start with and getting him back to fix his shoddy work was like pulling teeth.

    In summary, Jim took short cuts leading to failure, Jim was reluctant to repair the failed work, Jim would not reply to messages (email, text and voice), Jim would turn up without notice meaning my tenant was disturbed, Jim refuses to complete the job and has now told all his flooring mates not to do any work for me. Jim has deliberately chosen to ignore his responsibilities as per the consumer guarantees act and I shall be taking action to recover the cost of paying more money to fix what he refused to fix.
    Rating by: Katharine  |  Rating posted: 6th Jan, 2018  |  Contact: Jim  |  Job date: Jun, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Katharine6th Jan, 2018More details…
  • 100%
    "I found Jim super easy to work with - he responded quickly to my request for a quote, and was able to complete the work within our deadline. An excellent company to deal with."
    Rating by: Victoria  |  Rating posted: 27th Jul, 2016  |  Contact: Jim Watson  |  Job date: Jul, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Victoria27th Jul, 2016More details…
  • 100%
    "Great job by Jim and his team. Jim laid down some vinyl in our bathroom and (true to other ratings) provided a great level of service and he really cares about doing a good job. Would highly recommend and will be quick to use Sure Flooring again if needed!"
    Rating by: Royce  |  Rating posted: 7th Jun, 2016  |  Contact: Jim Walker  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Royce7th Jun, 2016More details…
  • 98%
    "Jim did a great job for us laying some thick vinyl for our renovated bathroom project. He is very accurate, cares about his work and knows his stuff, wouldn't hesitate to use him again. Cheers mate!"
    Rating by: Chris  |  Rating posted: 24th May, 2014  |  Contact: Jim Walker  |  Job date: May, 2014
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris24th May, 2014More details…
  • 100%
    "Jim has completed 3 separate vinyl laying jobs for us now. Good guy to deal with and doesn\'t muck you around. Would happily recommend and will use him again when we next need vinyl replaced. Cheers Jim! Cathy"
    Rating by: Cathy  |  Rating posted: 30th Oct, 2012  |  Contact: Jim Walker  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cathy30th Oct, 2012More details…
  • 100%
    "Sure flooring did a Mint job ! laying a vinly floor in the toilet and bathroom for me.Jim is a true old school tradesman that takes pride in his work.I would have No Hesitation referring jim to our friends and family."
    Rating by: Dan  |  Rating posted: 12th Jul, 2011  |  Contact: Jim Walker  |  Job date: Jun, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dan12th Jul, 2011More details…

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