The Drainslayer Ltd / Drainage in Mt Wellington

Drain unblock job. When we got the quote, we mentioned the drain blocked once before and was cleared (by someoene else).

Andy quoted for
1. using camera to find the block
2. using the hyrdojet to clear the block,
3. then the camera again to verify the block was cleared.

The quote was 30% to 40% higher… than anyone else quoting to use a camera and a hydrojet cutter that was available at the same time. We selected Andy despite the higher quote due to the clear plan quoted with before/after camera work to show what was achieved. Especially because the drain had blocked previously. The man that arrived to do the work used the hydrojet to clear the grate (accidentally spraying dirty water onto some laundry). He found the water flowed well with just cleaning the grate. We asked about the camera. Response was that it wasn't necessary. When asked if it would cost any extra to have a look with the camera, he mentioned it would be included. The camera went into the drain and found a tree root. No attempt was made to clear/reduce the block at the root with the hydrojet. We phoned Andy about the difference in what was quoted vs what was done. I asked to be billed fairly for the actual work done. The work didn't match what was quoted. The camera found a block, no attempt was made to clear that block. Only the grate was sprayed out. Andy's comment was that it's a fixed price. There was no mention of a "fixed price" during quote. The work done was not as quoted. Andy's comment again was that it's a fixed price. In summary: - Quoted higher than competition - Selected due to thorough plan in quote - Work done was NOT what was quoted for - Would not adjust the bill to what was actually done"