The Drainslayer Ltd

Ratings

48%

"Some positives - was 2 day delay in getting him onsite but kept providing updates. Good workmanship.
Big negative was bill - overcharged++ and then couldn't fathom why I should be querying the bill. Swore at me."
Andy responded:
"There was more remedial work required after work in progress from our original quote which was not envisaged by the Client. So in the spirit of goodwill, we have since credited the client for this amount."
Rating by: Andrew | Rating posted: 18th Dec, 2017 | Contact: Andy | Job date: Dec, 2017
Communication: 50% | Quality: 80% | Reliability: 40% | Value: 20%
Andrew•18th Dec, 2017•More details, one reply…
98%

"I had these guys out after another drain unblocking company did a very poor job. They were reasonably priced($230 including CCTV), turned up on time, and did an excellent job. Very happy with their service, will be saving their number for next time."
Rating by: Justin | Rating posted: 6th Apr, 2017 | Contact: Andrew | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 100%
Justin•6th Apr, 2017•More details…
93%

"This was a small job to lower a small section of sewer line, that needed to be done asap. They came when they said they would and did the job quickly on a charge up rate which was cost effective. "
Rating by: Katie | Rating posted: 22nd Nov, 2016 | Contact: Andy | Job date: Nov, 2016
Communication: 80% | Quality: 100% | Reliability: 100% | Value: 90%
Katie •22nd Nov, 2016•More details…
100%

"We were in need of urgent work on an overflowing drain. I spoke to Andy, who came and had a look as we live nearby. After preliminary 'plunging' failed, he said it would need to be done properly and some one would be able to come at 4pm. At 4pm some one did turn up who fixed the problem, and also tidied up after as well. We were very pleased with the prompt response and the work done."
Rating by: Jennifer | Rating posted: 14th Oct, 2016 | Contact: Andy | Job date: Oct, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jennifer•14th Oct, 2016•More details…
100%

"I needed a soakhole inspection done as part of a sale process for my property. Andy had someone on site the next day. Keith, who did the inspection, was friendly professional and helpful, and explained exactly how the drains were positioned to the soakhole. Prompt service, very happy."
Rating by: David | Rating posted: 19th Aug, 2016 | Contact: Andy | Job date: Aug, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
David•19th Aug, 2016•More details…
53%

"In summary:
- Quoted higher than competition
- Selected due to thorough plan quoted
- Work done was NOT what was quoted for
- Would not match bill to what was actually done
Drain unblock job. When we got the quote, we mentioned the drain blocked once before and was cleared (by someoene else).
Andy quoted for
1. using camera to find the block
2. using the hyrdojet to clear the block,
3. then the camera again to verify the block was cleared.
The quote was 30% to 40% higher… than anyone else quoting to use a camera and a hydrojet cutter that was available at the same time.

We selected Andy despite the higher quote due to the clear plan quoted with before/after camera work to show what was achieved. Especially because the drain had blocked previously.

The man that arrived to do the work used the hydrojet to clear the grate (accidentally spraying dirty water onto some laundry). He found the water flowed well with just cleaning the grate. We asked about the camera. Response was that it wasn't necessary. When asked if it would cost any extra to have a look with the camera, he mentioned it would be included. The camera went into the drain and found a tree root. No attempt was made to clear/reduce the block at the root with the hydrojet.

We phoned Andy about the difference in what was quoted vs what was done. I asked to be billed fairly for the actual work done. The work didn't match what was quoted. The camera found a block, no attempt was made to clear that block. Only the grate was sprayed out.

Andy's comment was that it's a fixed price.

There was no mention of a "fixed price" during quote. The work done was not as quoted.

Andy's comment again was that it's a fixed price.

In summary:

- Quoted higher than competition

- Selected due to thorough plan in quote

- Work done was NOT what was quoted for

- Would not adjust the bill to what was actually done"
Rating by: D & C | Rating posted: 4th Apr, 2016 | Contact: Andy | Job date: Mar, 2016
Communication: 50% | Quality: 50% | Reliability: 100% | Value: 10%
D & C•4th Apr, 2016•More details…
90%

"Good communication, turned up on time and reasonable cost"
Rating by: Chris | Rating posted: 3rd Mar, 2016 | Contact: Craig | Job date: Feb, 2016
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 90%
Chris•3rd Mar, 2016•More details…
100%

"Craig came out the same day. Friendly, efficient and great work. Highly recommended."
Rating by: dean | Rating posted: 14th Oct, 2015 | Contact: craig | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
dean•14th Oct, 2015•More details…
100%

"Called the office this morning about a blocked drain. Job booked for midday. Team member arrived on time and did a thorough job removing the roots. Ran the camera before and after so I could see that the roots had all been cut. Pleasant and professional service with a fixed price advised up front."
Rating by: John | Rating posted: 5th Oct, 2015 | Contact: Andy | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
John•5th Oct, 2015•More details…
100%

"Good team, come on time, quick action, right / good tools, experienced / skilled to unblock the toilet pipe. Indeed it is a tough job. The gentleman is so patient and after work cleaned the ground nicely. Great thanks and respection to the gentleman and the team!"
Rating by: YUBO | Rating posted: 6th Sep, 2015 | Contact: Kiss | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
YUBO•6th Sep, 2015•More details…
98%

"Called the main office number, spoke to Andy who had a friendly member of the team onsite around an hour later (Sorry I forgot the dude's name that had come out). He actually beat me to get back home, and by the time I arrived he had already completed the work and was ready with a clear explanation of what caused the issue and what he had done to resolve it. He had gone the extra mile and hosed my patio down. Thanks guys!"
Rating by: Steven | Rating posted: 1st Sep, 2015 | Contact: Andy | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Steven•1st Sep, 2015•More details…
100%

"The Drainslayer was exceptional to deal with and his team worked hard to overcome a few site issues. The extras at no notice were never a problem too."
Rating by: Rob | Rating posted: 13th Aug, 2015 | Contact: Andrew thompson | Job date: Aug, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Rob•13th Aug, 2015•More details…
100%

"Prompt, courteous, efficient and persistent. Thanks to the team for a job well done.
"
Rating by: Gray Maingay | Rating posted: 15th Sep, 2014 | Contact: Andy | Job date: Sep, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Gray Maingay•15th Sep, 2014•More details…
100%

"This week I had a need to use Andy's team from The Drainslayer to unblock a toilet system at my house - there was some urgency as our family could not use the toilet! I sent a text message at 10.30 on a Monday evening, received an immediate response and was advised a staff member would turn up at my property first thing the next day. Malu turned up, identified the issue, had the right tools for the job and quickly rectified the situation. The job was done well, the company was very… professional and provided a very competitive quote/price to complete the job. I would like to thank Andy and his team for responding so quickly, especially when there is an urgent need to quickly fix a situation like this. Cheers team."
Rating by: Shane | Rating posted: 11th Sep, 2014 | Contact: Andy Thompson | Job date: Sep, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Shane•11th Sep, 2014•More details…

Primary contact
Andy

Phone number
0508752937

Phone number (alternative)
092765464

Website
www.drainslayer.co.nz

Availability
This week/ASAP

Physical address
13 Kotahi Road,
Mt Wellington,
1062

Postal address
13 Kotahi Road,
Mt Wellington,
1062

About us
The Drainslayers collectively have over fifteen years in the drainlaying business. Andy Thompson is a certified drainlayer and director of the company

What we do
drain unblocking
drain detection
storm water drainage
sewer drainage
drain repairs
driveway drainage
section drainage
public drainage
commercial drainage
residential drainage
cesspits
soakholes
septic tanks
sub-soil drainage

Categories we service
Drainlayers, Drainage, Drain Unblocking, CCTV

Areas we service
Wiri, Whitford, Weymouth, Westmere, Westfield, Western Springs, Wattle Downs, Waterview, Waikowhai, Totara Heights, Three Kings, Te Papapa, Tamaki, St Marys Bay, St Lukes, St Johns, St Heliers, Sandringham, Royal Oak, Remuera, Ponsonby, Point Chevalier, Penrose, Parnell, Papatoetoe, Panmure, Pakuranga, Owairaka, Otara, Otahuhu, Orakei, Onehunga, One Tree Hill, Newton, Newmarket, New Windsor, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Middlemore, Mellons Bay, Meadowbank, Maraetai, Manurewa, Manukau City and Suburbs, Manukau (Auckland), Mangere Bridge, Mangere, Lynfield, Kohimarama, Kingsland, Kawakawa Bay, Hunters Corner, Howick, Hillsborough, Highland Park, Herne Bay, Half Moon Bay, Grey Lynn, Greenlane, Grafton, Glendowie, Glen Innes, Freemans Bay, Flat Bush, Epsom, Ellerslie, Eastern Beach, East Tamaki, Conifer Grove, Cockle Bay, Clevedon, Clendon Park, Bucklands Beach, Brookby, Botany Downs, Blockhouse Bay, Beachlands, Balmoral, Avondale, Auckland City and Suburbs, Auckland Central, Alfriston, Airport Oaks

The Drainslayer Ltd / Drainage in Mt Wellington