Name: The Drainslayer Ltd
Telephone: 0508752937
Rating: 90

Ratings

0%

"Booked job on 5 Aug. They arrived same afternoon, pleasant man said "OK fixed it". I paid $230.00 account as soon as I received it. Three weeks later drain still overflowing, less than before but obviously still somewhat blocked. Phoned the firm again on 7 Sept , was told that they would come next day at 8.30am. Still waiting (14 Sept) despite three phone messages - no response. Obviously the original job not finished. Very unhappy with this service."
Heather (office administrator) responded:
"Thank you for your message Mary - we are very sorry that this job was not completed and are pleased to confirm (as per my telephone conversation) that we will have someone there tomorrow (16/09/20) to sort this for you. Thank you for bringing this to our attention."
Rating by: Mary Alexander | Rating posted: 14th Sep | Contact: ? | Job date: Aug, 2020
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Mary Alexander•14th Sep•More details, one reply…
100%

"Reasonable quote for the drain section and starter replacement, good communications, worked done to a high standard and work area left tidy afterwards, including top soil in the areas dug. Would definitely use Andy again."
Rating by: Sean | Rating posted: 14th Jun | Contact: Andy | Job date: Jun, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sean•14th Jun•More details…
100%

"Initial response back from Andy was within min's, gave me the hourly cost upfront and confirmed they would do cctv as well as an unblocking. Ben arrived on time and took the time to sort our the issue properly. Even helped us locate our underground drains. Andy and Ben were friendly and helpful. Sick of grumpy people so this was refreshing! Next time we need help with our drains, we will call the Drainslayer team with no hesitation . Highly recommended!!
"
Rating by: Roshanne | Rating posted: 7th Jun | Contact: Ben | Job date: Jun, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Roshanne •7th Jun•More details…
100%

"Phoned Andy on a Tuesday evening about a blocked drain. He asked if it was urgent (i.e. if needed someone to come straight away). I said it wasn't urgent but I was hoping someone would be able to come within 24 hours. He arranged for Ben to come the following (Wed) afternoon. Andy also phoned on Wed about lunch time to confirm that Ben would definitely be at my home at around 3.30pm. Ben duly arrived on time and had my drain sorted quickly and without fuss. Great service and communication.… Thank you."
Rating by: Jocelyn | Rating posted: 9th Dec, 2019 | Contact: Andy and Ben | Job date: Dec, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jocelyn•9th Dec, 2019•More details…
100%

"Very good and friendly gi texted him on a Sunday at 5pm about a blocked pipe going to my septic tank said someone can come now but I told him it can wait to the morning. He turned up at 7am Monday unblocked it in no time will use is company for my new house build doesn’t charge like a surgeon or doctor but the same job."
Rating by: Red | Rating posted: 20th Mar, 2019 | Contact: Andy | Job date: Mar, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Red•20th Mar, 2019•More details…
100%

"Andy’s team did a great job for us. Free on-site quote, no need deposit and promptly come to finish the job after we accepted the quote. And also a looks like routine down-pipes job turned out to be an extreme scenario because of our down-pipes going nowhere under the ground! Andy called us and showed the pipes to us and suggested a cost-effective way to solve the issue. Now all the problems are solved. And we really appreciate Andy and his mates’ perfect professional job. Definitely will… come back to call them when we start the stage two upgrading our property."
Rating by: Michael | Rating posted: 13th Nov, 2018 | Contact: Andy Thompson | Job date: Nov, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Michael•13th Nov, 2018•More details…
100%

"Andy was great to deal with, his communication and warm manner reassured me that the pathway forward and discussed solutions were achievable. Andy has a fantastic attention to detail and provided the necessary expertise to complete my project ahead of time and on budget.
Kind regards
Nick Riedel
Forensic Building Consultants Ltd
021 956 622
[email protected]"
Rating by: Nick | Rating posted: 9th Oct, 2018 | Contact: Andy Thompson | Job date: Oct, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nick•9th Oct, 2018•More details…
100%

"Great service. Cant fault Drainslayer. Used multiple times and nothing is ever an issue. Highly recommended."
Rating by: Alan | Rating posted: 5th Oct, 2018 | Contact: Andy Thompson | Job date: Sep, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Alan•5th Oct, 2018•More details…
98%

"Awesome communication from Andy. Our job involved a skinny trench down the side if the house, and removing and replacing fill once a drain line was inserted. Andy and the crew were on time and on budget. Would recommend, Brent"
Rating by: Brent | Rating posted: 5th Oct, 2018 | Contact: Andy | Job date: Sep, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Brent•5th Oct, 2018•More details…
48%

"Some positives - was 2 day delay in getting him onsite but kept providing updates. Good workmanship.
Big negative was bill - overcharged++ and then couldn't fathom why I should be querying the bill. Swore at me."
Andy responded:
"There was more remedial work required after work in progress from our original quote which was not envisaged by the Client. So in the spirit of goodwill, we have since credited the client for this amount."
Rating by: Andrew | Rating posted: 18th Dec, 2017 | Contact: Andy | Job date: Dec, 2017
Communication: 50% | Quality: 80% | Reliability: 40% | Value: 20%
Andrew•18th Dec, 2017•More details, one reply…
98%

"I had these guys out after another drain unblocking company did a very poor job. They were reasonably priced($230 including CCTV), turned up on time, and did an excellent job. Very happy with their service, will be saving their number for next time."
Rating by: Justin | Rating posted: 6th Apr, 2017 | Contact: Andrew | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 100%
Justin•6th Apr, 2017•More details…
93%

"This was a small job to lower a small section of sewer line, that needed to be done asap. They came when they said they would and did the job quickly on a charge up rate which was cost effective. "
Rating by: Katie | Rating posted: 22nd Nov, 2016 | Contact: Andy | Job date: Nov, 2016
Communication: 80% | Quality: 100% | Reliability: 100% | Value: 90%
Katie •22nd Nov, 2016•More details…
100%

"We were in need of urgent work on an overflowing drain. I spoke to Andy, who came and had a look as we live nearby. After preliminary 'plunging' failed, he said it would need to be done properly and some one would be able to come at 4pm. At 4pm some one did turn up who fixed the problem, and also tidied up after as well. We were very pleased with the prompt response and the work done."
Rating by: Jennifer | Rating posted: 14th Oct, 2016 | Contact: Andy | Job date: Oct, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jennifer•14th Oct, 2016•More details…
100%

"I needed a soakhole inspection done as part of a sale process for my property. Andy had someone on site the next day. Keith, who did the inspection, was friendly professional and helpful, and explained exactly how the drains were positioned to the soakhole. Prompt service, very happy."
Rating by: David | Rating posted: 19th Aug, 2016 | Contact: Andy | Job date: Aug, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
David•19th Aug, 2016•More details…
53%

"In summary:
- Quoted higher than competition
- Selected due to thorough plan quoted
- Work done was NOT what was quoted for
- Would not match bill to what was actually done
Drain unblock job. When we got the quote, we mentioned the drain blocked once before and was cleared (by someoene else).
Andy quoted for
1. using camera to find the block
2. using the hyrdojet to clear the block,
3. then the camera again to verify the block was cleared.
The quote was 30% to 40% higher… than anyone else quoting to use a camera and a hydrojet cutter that was available at the same time.

We selected Andy despite the higher quote due to the clear plan quoted with before/after camera work to show what was achieved. Especially because the drain had blocked previously.

The man that arrived to do the work used the hydrojet to clear the grate (accidentally spraying dirty water onto some laundry). He found the water flowed well with just cleaning the grate. We asked about the camera. Response was that it wasn't necessary. When asked if it would cost any extra to have a look with the camera, he mentioned it would be included. The camera went into the drain and found a tree root. No attempt was made to clear/reduce the block at the root with the hydrojet.

We phoned Andy about the difference in what was quoted vs what was done. I asked to be billed fairly for the actual work done. The work didn't match what was quoted. The camera found a block, no attempt was made to clear that block. Only the grate was sprayed out.

Andy's comment was that it's a fixed price.

There was no mention of a "fixed price" during quote. The work done was not as quoted.

Andy's comment again was that it's a fixed price.

In summary:

- Quoted higher than competition

- Selected due to thorough plan in quote

- Work done was NOT what was quoted for

- Would not adjust the bill to what was actually done"
Rating by: D & C | Rating posted: 4th Apr, 2016 | Contact: Andy | Job date: Mar, 2016
Communication: 50% | Quality: 50% | Reliability: 100% | Value: 10%
D & C•4th Apr, 2016•More details…
90%

"Good communication, turned up on time and reasonable cost"
Rating by: Chris | Rating posted: 3rd Mar, 2016 | Contact: Craig | Job date: Feb, 2016
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 90%
Chris•3rd Mar, 2016•More details…
100%

"Craig came out the same day. Friendly, efficient and great work. Highly recommended."
Rating by: dean | Rating posted: 14th Oct, 2015 | Contact: craig | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
dean•14th Oct, 2015•More details…
100%

"Called the office this morning about a blocked drain. Job booked for midday. Team member arrived on time and did a thorough job removing the roots. Ran the camera before and after so I could see that the roots had all been cut. Pleasant and professional service with a fixed price advised up front."
Rating by: John | Rating posted: 5th Oct, 2015 | Contact: Andy | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
John•5th Oct, 2015•More details…
100%

"Good team, come on time, quick action, right / good tools, experienced / skilled to unblock the toilet pipe. Indeed it is a tough job. The gentleman is so patient and after work cleaned the ground nicely. Great thanks and respection to the gentleman and the team!"
Rating by: YUBO | Rating posted: 6th Sep, 2015 | Contact: Kiss | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
YUBO•6th Sep, 2015•More details…
98%

"Called the main office number, spoke to Andy who had a friendly member of the team onsite around an hour later (Sorry I forgot the dude's name that had come out). He actually beat me to get back home, and by the time I arrived he had already completed the work and was ready with a clear explanation of what caused the issue and what he had done to resolve it. He had gone the extra mile and hosed my patio down. Thanks guys!"
Rating by: Steven | Rating posted: 1st Sep, 2015 | Contact: Andy | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Steven•1st Sep, 2015•More details…
100%

"The Drainslayer was exceptional to deal with and his team worked hard to overcome a few site issues. The extras at no notice were never a problem too."
Rating by: Rob | Rating posted: 13th Aug, 2015 | Contact: Andrew thompson | Job date: Aug, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Rob•13th Aug, 2015•More details…
100%

"Prompt, courteous, efficient and persistent. Thanks to the team for a job well done.
"
Rating by: Gray Maingay | Rating posted: 15th Sep, 2014 | Contact: Andy | Job date: Sep, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Gray Maingay•15th Sep, 2014•More details…
100%

"This week I had a need to use Andy's team from The Drainslayer to unblock a toilet system at my house - there was some urgency as our family could not use the toilet! I sent a text message at 10.30 on a Monday evening, received an immediate response and was advised a staff member would turn up at my property first thing the next day. Malu turned up, identified the issue, had the right tools for the job and quickly rectified the situation. The job was done well, the company was very… professional and provided a very competitive quote/price to complete the job. I would like to thank Andy and his team for responding so quickly, especially when there is an urgent need to quickly fix a situation like this. Cheers team."
Rating by: Shane | Rating posted: 11th Sep, 2014 | Contact: Andy Thompson | Job date: Sep, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Shane•11th Sep, 2014•More details…

Primary contact
Andy

Phone number
0508752937

Phone number (alternative)
092765464

Website
www.drainslayer.co.nz

Availability
This week/ASAP

About us
Unblocking a drain requires CCTV to camera the line after our Hydrojet has blasted through the blockage, if CCTV is not used to check the line you may find yourself with the same problem again very soon.
In your best interest Drainslayers will CCTV the lines for FREE and provide you a NO COST quote should further remediation of the lines be required.
Drainslayers pride themselves on quality, professional work which is why we provide this service at no charge.

Auckland wide and 7 days - including after hours - we can respond quickly to your blocked drain problem.

The Drainslayers collectively have over fifteen years in the drainlaying business. Andy Thompson is a certified drainlayer and director of the company.

No job too big or too small - Contact us for a quote today.

What we do
Drain unblocking
Drain detection
Storm water drainage
Sewer drainage
Drain repairs
Driveway drainage
Section drainage
Public drainage
Commercial drainage
Residential drainage
Cesspits
Soakholes
Septic tanks
Sub-soil drainage

Categories we service
Drainlayers, Drainage, drain unblocking/ CCTV services, Drainage, Drain Unblocking, CCTV

Areas we service
Wiri, Whitford, Weymouth, Westmere, Westfield, Western Springs, Wattle Downs, Waterview, Waikowhai, Totara Heights, Three Kings, Te Papapa, Tamaki, St Marys Bay, St Lukes, St Johns, St Heliers, Sandringham, Royal Oak, Remuera, Ponsonby, Point Chevalier, Penrose, Parnell, Papatoetoe, Papakura Area, Panmure, Pakuranga, Owairaka, Otara (Manukau), Otahuhu, Orakei, Onehunga, One Tree Hill, Newton, Newmarket, New Windsor, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Middlemore, Mellons Bay, Meadowbank, Maraetai, Manurewa, Manukau City and Suburbs, Manukau central, Mangere Bridge, Mangere, Lynfield, Kohimarama, Kingsland, Kawakawa Bay, Hunters Corner, Howick, Hillsborough (Taranaki), Highland Park, Herne Bay, Half Moon Bay, Grey Lynn, Greenlane, Grafton, Glendowie, Glen Innes, Freemans Bay, Franklin Area, Flat Bush, Epsom, Ellerslie, Eastern Beach, East Tamaki, Conifer Grove, Cockle Bay, Clevedon, Clendon Park, Bucklands Beach, Brookby, Botany Downs, Blockhouse Bay, Beachlands, Balmoral, Avondale (Auckland), Auckland City and Suburbs, Auckland Central, Alfriston, Airport Oaks

The Drainslayer Ltd / Drainage in Ardmore