• 50%
    "Went to discuss problem with condensation on the windows with the firm asking why their web site advertise this product as being condensation free when isn’t. The condensation on windows is as bad as it was before the PVC system was installed.
    I was astounded when Barry started yelling at me and banging fists on the counter saying nothing wrong with the product. Just as amazing was the fact none of the other staff present were willing to tell him to calm down. Since Barry is a director I understand, there is probably nothing that can be done about his behaviour. As another reviewer said once they have your money they are not interested in looking at any problems. No offer was even made to come and have a look at the installation

    Couldn’t recommend this crowd. As a customer this is the worst I have ever been treated.. Hope the firm crashes and burns !
    Rating by: Karl  |  Rating posted: 19th Jun  |  Contact: Barry  |  Job date: Jun, 2018
    Communication: 0%  |  Quality: 50%  |  Reliability: 90%  |  Value: 60%
    19th JunMore details…
  • 100%
    "For the fourth time I have had windows and doors installed by Thermalframe in my property, which is divided into 4 flats. Both my tenants and myself are very happy with the excellent quality of the product. The flats are much warmer than they used to be and completely free of draughts. The installers were very efficient, came at the time that was agreed and were pleasant to deal with. They polished all windows on completion and left the place very tidy. I can recommend Thermalframe wholeheartedly and am already looking forward to having more windows installed next year."
    Rating by: Julie  |  Rating posted: 7th Jul, 2017  |  Contact: Corey  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    7th Jul, 2017More details…
  • 100%
    "Excellent product and swift installation. The team worked really hard and were done installing 8 windows (3 of which were huge) and a door by 3pm. They tidied up really well too. Since installation, we have noticed a massive improvement in the temperature of the house and we can't feel the draught anymore. "
    Rating by: Rosie  |  Rating posted: 23rd Jun, 2017  |  Contact: Corey Burt  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Jun, 2017More details…
  • 100%
    "We got double glazing and a new back door from Thermal Frame in September 2016. The new install was all completed in a day and we were very impressed with the result. Just recently we were having some issues with our back door lock and contacted Corey again. He was onto it immediately and he kept us up to date on when he would be available to have it looked at and when it would be fixed.
    We are very happy with the install last September and now with the support and level of communication from Corey. We would recommend Thermal Frame to others.
    Rating by: David  |  Rating posted: 29th Mar, 2017  |  Contact: Corey Burt  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th Mar, 2017More details…
  • 100%
    "We have been thoroughly impressed with the team from Thermalframe, they have exceeded our expectations from start to finish. They have kept us updated throughout the process and answered our many questions with a smile.
    The quality of their windows is second to none, we are very happy to recommend their service and products to everyone. Thank you so much for all your help and assistance Thermalframe team.
    Rating by: Jeremy Grout  |  Rating posted: 21st Mar, 2017  |  Contact: Corey Burt  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Mar, 2017More details…
  • 100%
    "Couldn't be happier with both the product and the service!
    We had our south facing windows done a year ago and they were so great over winter that we had the rest of our house done recently. I don't think we'd planned to do the rest of the house but the performance of the windows is amazing. They are comfortable to sit next to even in the coldest blustering southerly. There's been no condensation, the frames and glass stay so much warmer than our old single glazing. No more draughts - yay - and the windows are such a joy to open (compared to our old timber framed windows with seized hinges). And it is so much quieter. I think the profile of the frames looks great and suits replacing timber framed windows.

    And it's not just the windows that I'd rave about, the whole service from Thermalframe has been top notch - we haven't experienced better from tradesmen. They've communicated really well by email about the timing of the quote and installation, and lived up to their commitments, When Corey visited to quote I was impressed with his manner, and his answers to all of my questions left me with oodles of confidence that they were going to do a good job (which they did). Different teams have come for our two installations and we're in awe about how quickly and well they do their work. In and out in less than a day both times, and I guess the low labour costs are why the installation is so much more affordable than I expected. Whilst they are quick, in watching them at work they have been very thorough. And they've cleaned up really well.

    [We've needed to do some sanding, filling and painting of sills, architraves, etc after their visit, but this was expected - Corey communicated that this was our responsibility when he came to quote.]
    Rating by: Robert  |  Rating posted: 9th Mar, 2017  |  Contact: Corey Burt  |  Job date: Feb, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Mar, 2017More details…
  • 98%
    "We have now had about 2/3 of the house changed over to double glazing by Thermalframe over the past 3 years. I have always been very pleased with the result, how it looks and how it functions. We have an old character house and the style of window looks very good. I would also like to praise the mullions inside the glass as this looks good and goes with the period house but also makes them easier to clean. The service is friendly and helpful and the installers are pleasant and do a great job cleaning up after themselves which is not always the case with tradespeople. My dentist asked me who I would recommend and I immediately said Thermalframe and he said that I was the second recommendation he had had for them so he would use them for his period house. The only slight negative is the time from ordering till installation so I would recommend getting in early before winter."
    Rating by: Amanda Purdy  |  Rating posted: 9th Mar, 2017  |  Contact: Corey Burt  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    9th Mar, 2017More details…
  • 98%
    "We've had our first install of Thermalframe windows for over 20 yrs and they hold up very well to full-sun north-facing exposures. The latest windows and installation process is even better. For sound dampening and insulation these windows are as good as it gets; only triple glaze would be better! On very cold, moist nights do we find traces of condensation; not perfect, but 10x better than single glaze. The Burt's are a family business and have been installing double glazed, thermally insulated windows for a long time - probably some of the first in the Wellington area. I highly recommend them."
    Rating by: Warren  |  Rating posted: 9th Mar, 2017  |  Contact: Corey  |  Job date: Jan, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    9th Mar, 2017More details…
  • 0%
    "After sales service is virtually non-existent. Don't be fooled by the warranty, once they have your money for the install they won't want to know you. We have had multiple issues with the doors in particular and have spent months chasing them trying to have issues rectified. When we did finally get some movement from them they tried to charge us for what was clearly an issue covered under warranty.

    Don't be fooled by the reviews of people who have had recent installs - they are good at that bit. Talk to those of us who have had the product for 7+ years, more than 4 of which have been plagued with problems without resolutions."

    Corey Burt responded:
    "Hi Jane, thank you for taking the time to leave us a rating. I'm sorry to hear how you feel, as you can see from our many positive ratings this negative feedback is a rare occurrence for us. Despite every effort to get some clarity about who you are and how we can resolve things I have been unable to do so. Our team have searched through many records and simply cannot locate you as one of our customers. Choosing to stay anonymous means we are left in the dark about a seeking a resolution. I truly hope you get in touch with us so we can get to the bottom of the situation. "
    Rating by: Jane  |  Rating posted: 4th Feb, 2017  |  Contact: Corey  |  Job date: Apr, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    4th Feb, 2017More details, one reply…
  • 100%
    "All these reviews look suspicious to me (ok, there is the odd rogue one in there)...I'd be suspicious if I did not just have a similarly excellent experience of Thermalframe ourselves. They moved quickly to quote, and hasten an install due to some contraints we had. LOVE the hinges, and safety catches. Love the noise dampening effect. Have not moved in to the place just yet, but benefits are immediately apparent. "
    Rating by: Dion  |  Rating posted: 11th May, 2016  |  Contact: Corey  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th May, 2016More details…
  • 93%
    "Dealing with ThermalFrame has been very easy. Corey was very efficient at providing quotes and addressing any changes we requested. There was a bit of a wait for the windows but this was expected due to the time of year. The installers Jesse and Shaun were also very professional (in both quality of their work and time), they also left the house in a nice tidy state. Thanks guys! And most importantly windows look great, we are very happy with them. "
    Rating by: Nicola  |  Rating posted: 4th Jun, 2015  |  Contact: Corey Burt  |  Job date: Jun, 2015
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    4th Jun, 2015More details…
  • 100%
    "We are absolutey delighted with the double glazing installed by Cory of Thermalframe. From the starting point of enquiring about the product to the end result of having the windows installed we can honestly say how pleased and satisfied we are of our choice. The service and knowledge we recieved was proffessional and accurate. Everything we had discussed and agreed with Cory was delivered. The friendly staff (Jacqi in the office) and the installers also made the whole process seamless and worry free. If i was telling anyone contemplating double glazing I would say without any doubt go Thermalframe. It works and looks amazing. Our house has not only improved with its energy saving on heating but added value. Thank you Cory."
    Rating by: Raj  |  Rating posted: 16th Dec, 2014  |  Contact: Corey Burt  |  Job date: Dec, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th Dec, 2014More details…
  • 95%
    "The experience of dealing with ThermalFrame / Corey has been a bright spot in a year where most other attempts at getting work done have been hard going; so greatly appreciated. What made this experience different to most wasn't just the product, well installed but the time taken to communicate clearly and pleasantly."
    Rating by: Ngaire  |  Rating posted: 9th Sep, 2014  |  Contact: Corey  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%
    9th Sep, 2014More details…
  • 100%
    "Words cannot do justice to the extent to which the windows and doors from ThermalFrame have transformed our house. It sounds absurd to put it that way - I appreciate that a reader might be sceptical - but let me assure you it is a simple statement of fact. The house is far warmer than we expected it to be - our heating usage has already decreased considerably - we now no longer have a drop of condensation (where once the windows used to run like rivers at melt-time) and the house is quiet in a way we had never anticipated. So we are warm, we are dry and we are happily ensconced in near-silence. The windows and doors themselves look great, they don't look at all incongruous with our late-1940s house, and the locking system (which allows the windows to be locked when partially opened) is superb. And I have nothing but praise for the team at ThermalFrame. From the consultation to the installation, every interaction was a pleasure. The speed with which the new windows and doors were installed was astonishing (under a day-and-a-half), and there was minimal fuss and bother. Finally, the cost was highly competitive - we had many quotes, and this was by far the best. So, in short, if you're thinking about double-glazing, I highly recommend these guys."
    Rating by: TG  |  Rating posted: 8th Sep, 2014  |  Contact: Corey Burt  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th Sep, 2014More details…
  • 100%
    "Our new windows are truly beyond compare. We can’t get over how good they look, especially seeing as we have character frontage on our home and we were initially concerned that PVC wouldn’t look right. We couldn’t have been more wrong! The house is now free of draughts and is remarkably warmer and quieter. The no-fuss locking system is a real bonus, especially the ability to have the window slightly ajar yet still secure, which is incomparable with any other product I have seen. Knowing that there is no painting or maintenance in the future is another bonus that we’re grateful for!

    As for the install, we can’t praise your staff enough. It’s very rare to encounter tradesmen who are on time, polite and friendly, clean and tidy, all while working in bitter southerly conditions. They were true champions and we felt very comfortable with them in our home. We have had two other companies at the house doing work at the same time and even they commented on how great the windows looked!

    The icing on the cake to all of this was the price. We collected several other quotes and Thermalframe was the most competitively priced. It’s almost unbelievable that we could choose such a superior product for the cheapest outlay.

    We’ve been telling anyone who’ll listen that choosing Thermalframe was the best decision we made with regard to the renovations.
    Rating by: AJ  |  Rating posted: 28th Jul, 2014  |  Contact: Corey Burt  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    28th Jul, 2014More details…
  • 95%
    "I wanted some double glazing and researched aluminium, retro fit and UPVC. After much reading I settled on UPVC. Various friends and colleagues recommended Thermalframe and after meeting with Corey I chose them.

    The windows were installed in 1 1/2 days and look great. The PVC looks remarkably similar to the old wooden frames so the character of the house (1920's) wasn't impacted. The windows themselves are fantastic. They do a great job of reducing traffic noise, they do a great job of retaining heat. Hearing the windows completely seal as you close them is music to my ears.

    Highly recommended!

    Rating by: Jeremy  |  Rating posted: 23rd Jun, 2014  |  Contact: Cory Burt  |  Job date: May, 2014
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Jun, 2014More details…
  • 95%
    "Had the whole house and doors fitted with vertical sliders ,standard windows .french and patio doors.
    Adrian and Jesse were hard working and cracked on and fitted the whole house in 2 days and in appalling weather.
    The standard of work is high and we are more than pleased with the end result.
    The house is so much quieter and warmer.
    Coming from the uk we always wanted upvc windows and cannot belief kiwi,s are settling for any form of aluminium windows.
    The temperature last night has been minus 2 overnight and no condensation indoors.

    We would recommend this company to anyone considering change
    Rating by: Lorraine  |  Rating posted: 15th Jun, 2014  |  Contact: Corey burt  |  Job date: Jun, 2014
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Jun, 2014More details…
  • 100%
    "Have just recently had new pvc windows installed by ThermalFrame in Petone Wellington.Wow what a great experience it was.Right from the get go Cory at ThermalFrame explained in great detail all about windows and their benefits .He certainly knew his product and had no hesitation in answering all questions put to him and believe me there were alot of them.I will be replacing all house windows over the next few months and will certainly be using both Cory and ThermalFrame again without question.The windows look fabulous and were made to exact specs.My builder who had never had any experience in these pvc windows was impressed and he would also recommend these windows and the company.Thank You so much ThermalFrame"
    Rating by: Sharon  |  Rating posted: 5th Jun, 2014  |  Contact: Cory  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    5th Jun, 2014More details…
  • 73%
    "I've waited a year to provide feedback on the windows as I wanted to see how they actually perform.

    I was happy with the interaction pre-purchase and I was satisified with the installation process. They were also competitively priced when compared to the quotes we got for Aluminium frames.

    Looking at performance after a year: The PVC windows can still have condensation on the glass. The main reason for us choosing Thermalframe windows was Thermalframe's statement that they would totally eliminate condensation, so I am not happy with their performance and would probably not recommend them to friends. I've not found Thermalframe helpful at all in terms of their after sales service and responses in relation to the condensation problems raised."

    Rating by: Hugh Sheahan  |  Rating posted: 31st May, 2014  |  Contact: Corey  |  Job date: May, 2013
    Communication: 50%  |  Quality: 70%  |  Reliability: 80%  |  Value: 90%
    31st May, 2014More details…
  • 100%
    "After doing quite a bit of research into double glazing it soon became clear that uPVC was far superior to thermally broken Aluminium, hence we contacted Thermalframe who I had heard about through my cousin. We had 7 windows fully replaced in our main living areas and bedrooms. The difference is immense both thermally and in noise reduction. The ambient temperature throughout the house is much more even and luxurious, plus they look great. Rooms are faster to heat at lower temperatures (important in the nursery) and no more condensation! The installers were very professional, worked well as a team and had a particular attention to detail that really makes the product and service from Thermalframe that much better. Its a big investment, you want the job done right and Thermalframe certainly delivered. Very pleased with the service and product.

    A huge thanks to Corey and the team for a job well done. Very happy customer and can't wait to get more windows done in future through Thermalframe.
    Rating by: Matt  |  Rating posted: 29th May, 2014  |  Contact: Corey Burt  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th May, 2014More details…
  • 100%
    "We are just about to complete the double glazing of our home with a further installation from Thermalframe. As with other customers we have found it very helpful to be able to have this work done in stages as our budget allows but it has also means that we have had no qualms about going back to Thermalframe with our repeat business on several occasions. We have found dealing with Thermalframe very straightforward with a reliable, professional and friendly service throughout. We are delighted with the product and the difference it has made to our home. I would be confident to recommend Thermalframe to others."
    Rating by: Shirley James  |  Rating posted: 30th Apr, 2014  |  Contact: Cory Burt  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    30th Apr, 2014More details…
  • 0%
    "Terrible after sales service. No point in offering a warranty with your product if you aren't willing to honour it. Our windows were installed in July 2012. In December 2012 we found a crack in the Upvc which shouldn't happen in under a year. Advised Thermal frame in December 2012 & I'm still waiting in February 2014 for them to fix it. I have emailed, phoned and regularly followed up to find out why they haven't come to fix the crack in our window.

    Wouldn't recommend the company to anyone. Won't honour their work or stand by their workman ship. Don't buy windows from these cowboys because they won't fix them or honour their warranty."

    Rating by: Sarah  |  Rating posted: 16th Feb, 2014  |  Contact: Corey  |  Job date: Jul, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    16th Feb, 2014More details…
  • 98%
    (no comment)
    Rating by: Morgan  |  Rating posted: 7th Sep, 2013  |  Contact: Cory Burt  |  Job date: Aug, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    7th Sep, 2013More details…
  • 100%
    "Dear Cory,

    Just a quick note to say that we love our thermal frame UPVC windows. This winter we again saw how all the windows in our home were dripping wet; all except the two new thermal frame ones in our renovated bathroom! On very cold nights, our aluminium frames were as cold on the inside as on the outside. But the UPVC frames were warm to touch. I hope you sell many windows so that Kiwis can experience the benefits of quality windows. I also hope that people in New Zealand stop listening to silly rumors spread by a dinosaur window industry and find out the benefits of quality UPVC windows for themselves.

    When we continue to renovate various rooms in the house, we will be back to order more!

    Thanks again, Leo and Carol de Vos, Lower Hutt, Wainuiomata.

    Rating by: Leo  |  Rating posted: 20th Aug, 2013  |  Contact: Corey Burt  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th Aug, 2013More details…
  • 98%
    "Once again, very happy with the windows and service from Thermalframe!

    This job was to complete the 2nd half of our house, as we had the front windows done several months ago. The first great thing about Thermalframe is that they quote by window/room/etc and can install in stages. This was very helpful from a budget standpoint!

    The team managed to install 8 windows and a back door in one day. There was an issue with one of the windows, and that was resolved within the day as well. The team is excellent, friendly and professional. Oh, and the windows are amazing - no more "weeping", no more draughts. We can crack them open and still feel secure.

    A great product, and a great company.Will definitely use them again if we ever move into a house with inferior windows!

    Rating by: Dawn  |  Rating posted: 14th Aug, 2013  |  Contact: Corey  |  Job date: Aug, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    14th Aug, 2013More details…
  • 100%
    "I live on the coast and my existing aluminium windows and doors were completely corroded and leaking. And Corey pointed out illegal in their installation. The wooden window surrounds wet through. I priced both aluminium and PVC replacements and the price was comparable. I am very pleased I went with Thermalframe as the new windows and doors look great. They are airtight and the house feels warm and dry. The wooden framing was all replaced and I am especially pleased that my wooden bathroom window surround is now PVC so no more worries about rot.

    The communication with Corey has been pleasant and prompt all the way through the process. The installers were very knowledgeable and helpful with an eye for detail. They did a great job. I felt comfortable having them in my home and they were very tidy. I highly recommend this product and the thermalframe team.
    Rating by: Mary  |  Rating posted: 16th May, 2013  |  Contact: Corey Burt  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th May, 2013More details…
  • 100%
    "Thermalframe windows have improved the look of our house ten-fold and Corey and his team of installers are a pleasure to deal with. I highly recommend them."
    Rating by: Jo  |  Rating posted: 14th May, 2013  |  Contact: Corey Burt  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    14th May, 2013More details…
  • 100%
    "\"Outstanding\"....Windows are great, the rooms are nice and warm, huge noise reduction and they look fabulous!! The guys who installed the windows were wonderful, respectful, polite, efficient and great attention to detail. Corey is awesome...great to deal with and excellent communication. We can\'t wait to get the rest of the house done!! Highly recommended."
    Rating by: Lobby  |  Rating posted: 10th May, 2013  |  Contact: Corey Burt  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th May, 2013More details…
  • 100%
    "The service was easiliy accessible
    The personnel involved were approachable, responsive and professional in all their dealings with me.
    work was done to an extremely high standard, and i would recommend them with absolute confidence to anyone wanting similar work done.

    The overall experience was way above expectations and I feel very happy with the pricing.

    Great Job..."

    Rating by: Myra  |  Rating posted: 30th Jan, 2013  |  Contact: Corey Burt  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    30th Jan, 2013More details…
  • 88%
    "We recently had 3 bedrooms that needed to have old leaky single-glaze windows and doors replaced. After contacting & getting quotes from around 6 different companies, we decided to go with ThermalFrame.
    As you may be aware, ThermalFrame seems to be the only company in the Wellington area currently offering PVC. Everyone else offers aluminium joinery.

    Although all the aluminium joinery companies had suggested that PVC options are more expensive - which seems to only be true if you are ok with comparing apples and oranges. When you try to upgrade your alumnium apple to be equivalent to a PVC orange, (i.e. with thermal spacers, argon fill etc) - what we found was that ThermalFrame\'s prices were right in the middle of the pack, and even then the best efficiency would still be on the side of PVC.

    Like one of the other reviewers below, we had a baby on the way - so agreed a schedule with Corey that meant our first two rooms were done quite quickly (3-4 weeks after ordering if I recall correctly, which only a couple of the companies we contacted were able to consider), and the third room was left till after the baby was due, which happened to fit with their supply chain.

    Of the 3 rooms, we were very happy with the work done in 2 of them. However in one of the rooms, a door was not quite square, leaving a 5mm gap with the frame at the top and bottom when closed (but not when locked - as the locking mechanism pulls the door into the frame). It took 3 further visits before this was fully rectified, which dragged out for quite a few weeks.

    There were some other minor issues along the way, but all rectified without fuss.

    Overall, we were happy with the level of communication and the willingness to fix the problem with the door. Now that we\'ve lived with the windows & doors for a couple of months, we are still happy with the product, and have no complaints.

    Happy to recommend ThermalFrame to others.

    Rating by: Mike  |  Rating posted: 2nd Aug, 2012  |  Contact: Corey  |  Job date: Jun, 2012
    Communication: 90%  |  Quality: 80%  |  Reliability: 90%  |  Value: 90%
    2nd Aug, 2012More details…
  • 100%
    "I have to be honest (and I have NEVER have had the privilege of saying this before) THE JOB BY THERMALFRAME EXCEEDED EXPECTATIONS BY FAR.

    ThermalFrame did 8 window refits for us and the team did a fantastic job. They worked hard, thoroughly and thoughtfully, and were respectful of my home at all times. There was an attention to detail that gave me confidence that I was buying a good product from a good company and I have already recommended you and your uPVCdo technology to many others. I am forever cynical having to pull tradesmen up about things they miss or botch through sheer laziness and lack of pride in their work, but seriously ThermalFrame were all fantastic and their experienced fitters, and sales service make sure you\'re looked after well.

    ThermalFrame were accomodating with timeframes to fit my windows and after experiencing a winter and a summer the performance of their product has made a considerable difference to my home enjoyment both in questness and greater warmth.

    Rating by: Neil FItzpatrick  |  Rating posted: 14th Mar, 2011  |  Contact: Corey (Owner)  |  Job date: Mar, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    14th Mar, 2011More details…
  • 100%
    "I want to preface this feedback by saying that I know a lot about double glazing. For 5 years if you rang the government for advice on home energy efficiency, chances are you would have ended up talking to me.

    When I first started looking for a company to double glazing our place, I emailed a bunch and then sorted them out based on the responses.

    Thermalframe were the best, good communication, happy to talk about different options to make the windows as efficient as possible (argon fill, low-E glass and Super Spacers), they were great when they came to measure up, and the quote I got was very comprehensive. I was a bit apprehensive due to the couple of bad feedbacks on this site, but after talking to them about the issues, I decided to give them a go, and was really glad I did.

    You might think that Thermalframe, or PVC double glazing in general is very expensive, but you won;t regret it, it is so much better than the cheap nasty Aluminium framed options that shouldn\'t really be allowed to be sold in NZ.

    Anyway, yesterday was the date for the installation of phase one of our double glazing (done ahead of the normal waiting time as we have a baby on the way), and the job was done in half a day, all mess was cleared up and the installation itself was meticulous.

    There is bound to be a bit of a settle in period and a bit of fettling needed when fitting precision manufactured double glazing into wonky 80 year old wooden houses, and my place is no exception. But I\'m completely convinced that if our door or windows need any tweaking, the boys from Thermalframe will be doing everything they can to sort it.

    So the baby\'s room is double glazed, a lot warmer, less draughty and a lot quieter. All we need now is the baby to arrive. :-)

    I\'m looking forward to getting the rest of the house done in phase 2 of the installation, and I wouldn\'t hesitate for a moment to recommend Thermalframe to anyone looking to upgrade their windows.

    Rating by: Andrew  |  Rating posted: 3rd Mar, 2011  |  Contact: Corey  |  Job date: Mar, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    3rd Mar, 2011More details…
  • 100%
    "I contacted several firms about replacing my windows and was astounded at the difference in service and quality of product. I have only the very best to say about my experience with ThermalFrame: highly professional service, expert product knowledge, top of the range product, while endeavouring to be price competitive. I am already recommending them to friends and colleagues and will continue to do so. Double-glazed windows are a big investment, but I don´t regret that decision for a moment, I just wonder how on earth we lived without them!"
    Rating by: Louisa  |  Rating posted: 1st Feb, 2011  |  Contact: Corey Burt  |  Job date: Jan, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Feb, 2011More details…
  • 98%
    "We decided relatively last minute to do our windows but of course wanted them in by Christmas! The guys took less than 4 weeks to fabricate the windows and once ready took only 2 days to install 17 windows throughout our house. They were efficient, professional and best of all cleaned up as they went! I cannot think of a bad thing to say either on the product or the company. My house is warm and dry and no longer has a continual draft, and the new windows really enhance the look of the property. A very happy customer!"
    Rating by: Frances  |  Rating posted: 10th Jan, 2011  |  Contact: Cory Burt  |  Job date: Nov, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    10th Jan, 2011More details…
  • 63%
    "Signed contract and paid deposit for installation in May 2008, but windows weren't installed until Feb 2009. It was originally penciled in for October 2008.

    Once a date was finally agreed on, they completed the installation of the windows in a couple of days. The work was completed without any damage to the property and the windows look great. Bright, clean and glad to get rid of the dull old Aluminium frames.

    It took a couple of southerlies to realise that some adjustments need to be made, but 6th Months since installation and I'm still waiting for adjustments to be completed.

    They are not very proactive when it comes to communication, and I have found myself having to call and email them to get updates on when work is going to be carried out.

    <br />

    It's been a whole year since Thermalframe installed my windows, and I'm still waiting for them to get back to me about issues with the installation. The last time I heard from them was on the 26th Nov 2009 saying they would get the installer to call me, but I've heard nothing. As I said in my previous post. Not very proactive when it comes to communication.

    Rating by: Paul  |  Rating posted: 14th Sep, 2009  |  Contact: Judy Burt  |  Job date: Feb, 2009
    Communication: 40%  |  Quality: 80%  |  Reliability: 50%  |  Value: 80%
    14th Sep, 2009More details…

Unauthenticated ratings (1)

  • 100%
    "We have used ThermalFrame on three seperate occasions so far to replace windows in three of the rooms in our house. Each time we were very impressed by the quality of the job done (the windows are perfect and very well installed) and the professionalism of their team is excellent (they cleaned up so well afterwards we could not tell they had been there). Corey was very reliable in letting us know exactly when we could expect installation and they turned up exactly when expected. When there was a unavoidable delay Corey let us know in plenty of time. We will definitely be using their services again to replace more windows."
    Rating by: Andrea  |  Rating posted: 15th Feb, 2011  |  Contact: Corey Burt  |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Andrea, 15th Feb, 2011More details…

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