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Total Care Removals / Moving Companies in Belfast Area

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  • 20%
    "My dealings with this company were as a result of good feedback on the internet. This was a Auckland based shift of @7kms between houses. My initial dealings were with Rangi whom was very helpful, arranged the quote, revised it, then planned for the move on the 10th July 2015 at @9.00am. The issues started, when for various reasons, Rangi and I agreed that the move would be delayed until 11.00am. Then the delays just kept coming from Total Care. Rangi kept me informed of the reasons. At 4.30pm it was obvious the shift was not going to happen that day. I had no other options. I began negotiations with lawyers and the purchaser of our home. This was extremely stressful and at the same time frustrating and disappointing. Luck was on our side and the purchaser allowed us to leave our belongings in the address until the next morning. Rangi and I agreed on 8.00am the next morning. The next morning the shift went ahead as scheduled. The guys were professional and did a great job.

    My issue is with the Total Care head Office and their reluctance to recognise that their inability to complete the move on the agreed date could have been disastrous. You cannot measure the stress and the emotion on that day, but you can count the loss in both my wife and I not working for that day while we waited for the removal team.

    Rangi was very apologetic and possibly the only person within that management team with a conscience. I spoke to the Accounts manager - Manish whom thought he was being generous by offering 10% of the account total. I was not happy with this asked to speak to the manager on several occasions. He or she would call me. Instead I had to accept an offer of a 21% discount. I value my credit rating more than they value good feedback.

    The Auckland based removal crews are good, but I pity anyone that has to deal with Total Care head office. More like I Totally don’t Care about our customers.
    Rating by: Mike  |  Rating posted: 22nd Jul, 2015  |  Contact: Manish Accounts  |  Job date: Jul, 2015
    Communication: 0%  |  Quality: 80%  |  Reliability: 0%  |  Value: 0%
    Mike22nd Jul, 2015More details…
  • 95%
    "Hey guys, my wife and i want to thank Total Care Removals for supplying us with a wicked team of guys to work with. They came and packed all our gear up carefully and moved us from auckland to christchurch. Everything went smoothly from the first time i rang them untill everything was unpacked. Cheers again guys Great Job, Great Service."
    Rating by: Tim  |  Rating posted: 3rd Aug, 2013  |  Contact: Steve Taylor & Dave Smith  |  Job date: Jun, 2013
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tim3rd Aug, 2013More details…

Phone number

Physical address
53 Belfast Road,
Belfast Area,

Categories we service
Packaging Services, Moving Companies

Areas we service
Nationwide, Christchurch Area