• 30%
    "Communications throughout were very poor, right from the start seeking a site visit to get a quote and having to chase them up, through having to chase up receiving the quote, through no word to confirm starting on given date, which was them postponed. Two oak trees were to be cut down & a third have two branches removed. The foreman Max and his co-workers were hardworking but the felled sections were allowed to crash to the ground and ruined our lawn by creating multiple potholes. Branches being dragged away pulled much of the grass out leaving it bare. A paver was smashed and our areas of our bark garden and expensive fresh white chip was covered in deep drifts of sawdust which stained the chips reddish. The price quoted was cheaper than one other obtained, but the mess left behind will involve us in hours of our time, the expense of grass seed, new paver and more white chip, to put our garden back to how it was before the job.They grudgingly agreed to cover this cost by a deduction from the invoice, but are still in denial that they have done anything wrong other than break one paver. Treefrogs might be cheaper than some others but communication is terrible, they are unreliable, and they leave a complete mess behind them. We will not use them again and suggest others do not either. Unprofessional and unbusinesslike."
    Rating by: Allen  |  Rating posted: 13th Jun  |  Contact: Jay  |  Job date: May, 2017
    Communication: 10%  |  Quality: 30%  |  Reliability: 30%  |  Value: 50%
    13th JunMore details…
  • 55%
    "Did an ok job at the tree trimming but the main issue is their terrible customer service. They left a large wooden board in our shared driveway and when I rang them they said no problem, we'll pick it up today. Over 3 weeks later and contacting them 5 times, it is still in our shared driveway. Not impressed! "
    Rating by: Kel  |  Rating posted: 23rd Aug, 2016  |  Contact: unknown  |  Job date: Jul, 2016
    Communication: 10%  |  Quality: 70%  |  Reliability: 70%  |  Value: 70%
    23rd Aug, 2016More details…
  • 40%
    "When the work was finally done, I was happy with the workmen and the job they did. My problem is their customer service. It is abysmal. No replies. Don't come when they say they will. Complete lack of communication. I was told they have a different receptionist every week. Told them I would cancel contract and request refund (bought as a voucher) if they did not respond and do the job I paid for. There are far better arborists out there. I will NEVER use this company again."
    Rating by: Sandal  |  Rating posted: 1st Feb, 2016  |  Contact: Jay  |  Job date: Jan, 2016
    Communication: 0%  |  Quality: 80%  |  Reliability: 20%  |  Value: 60%
    1st Feb, 2016More details…
  • 93%
    "Guys arrived on time, were polite and incredibly hardworking. Made short work of our gigantic tree - was awesome to watch them work. Cleaned up all their mess - not a leaf was left behind. Highly recommended."
    Rating by: Deb Shaw  |  Rating posted: 10th Oct, 2014  |  Contact: Jay  |  Job date: Oct, 2014
    Communication: 70%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Oct, 2014More details…
  • 30%
    "I don't expect rocket science - but a receptionist who answers queries in a friendly and efficient manner would at least give TreeFrogs a professional 'face'. I have never received a blunt one worded text reply from a company before - frankly this was shocking.

    We purchased our voucher in January and we have finally had the work done 10 months later. We were given at least five various dates, all of which were cancelled, sometimes we had waited all day for them to come which was both annoying and inconvenient. (We are thankful that at least they honoured the voucher..... eventually...) Three men were promised in the deal - however only two men came (for both vouchers). Therefore we got a third less work done - hence the 70% rating. The two men who actually did the job worked hard; were friendly and ensured that we were satisfied with the job they had done. My husband ended up helping them take the tree branches to the mulcher. I feel sorry for them - they are ultimately the fall guys bearing the tarnish of their company manager and administrators. We wouldn't use this company again. Customers need companies to be efficient; give clear, friendly communication and to be reliable and come when they say they will come. Also an acceptance that customers want to be around to ensure the job is done to their satisfaction (and also to answer queries whilst the job is being done) needs to be acknowledged."

    Rating by: Annette  |  Rating posted: 10th Oct, 2014  |  Contact: Jay  |  Job date: Oct, 2014
    Communication: 0%  |  Quality: 70%  |  Reliability: 0%  |  Value: 50%
    10th Oct, 2014More details…
  • 100%
    "Tree frogs done an amazing job taking the privet tree out at my place! I'm so happy. They done a great job and left the property nice and tidy. A+++ "
    Rating by: Brooke  |  Rating posted: 5th May, 2014  |  Contact: Jay  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    5th May, 2014More details…
  • 98%
    "Prompt contact, fast removal of my birch tree, very fair prices I highly recommend.

    Donna "

    Rating by: Donna Meyer  |  Rating posted: 9th Apr, 2014  |  Contact: Jason  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    9th Apr, 2014More details…
  • 5%
    "I also brought one of the Treat Me vouchers! What a mistake....these guys should be renamed 'TreeSnakes'! Their administration and communication is just abysmal. I had this job scheduled at FOUR different times before I actually got it done (and they were still late!). The guys that did the job were fine and they did a decent job. But, just getting them there is the issue. They rarely reply to texts, emails, phonecalls (and their message banks are full so you cannot leave a message!) and when eventually you say you are going to ask for a refund and they do then contact you...YOU are the unreasonable one! They have no consideration for the client for the fact they may have taken time off work and they expect you to be grateful when they say 'we will come tomorrow at 8'. Sorry, does not suit when I have just taken a day off work today as we had an appointment! I have to say this is THEE worst service I have ever had from any company. They are just so unprofessional, and incompetent and their customer service skills are just ....zero! TreeSnakes as far as I am concerned."
    Rating by: Maggie  |  Rating posted: 31st Mar, 2014  |  Contact: Jay   |  Job date: Mar, 2014
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 10%
    31st Mar, 2014More details…
  • 0%
    "I bought a 'Treat Me' voucher September 2013 and made a booking and husband took day off work to be available. They didn't show up. Next booking also cancelled. At least I got a phone call telling me booking was cancelled the day before. I was told voucher would be extended and death of my mother in December so finally arranged next booking for today, 7th March - a day convenient to them. Again 'no show'. This firm sucks ! Treefrogs & Co Ltd Hope this information helps others sucked in by these fraudsters. At least I anticipate Treat Me will refund my cash up front in September. I suggest good feed back probably from family members cos my tree still standing when I got home from work! Can't complain about the work done cos there was nothing done - just took my money and laughed all the way to the bank no doubt !"
    Rating by: Jean  |  Rating posted: 7th Mar, 2014  |  Contact: Jat at Treefrogs  |  Job date: Mar, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    7th Mar, 2014More details…
  • 100%
    "I would highly recommend this company to anyone not only are they very professional, friendly and great on price it was an absolute pleasure to have them come to my property after reading other comments I find it very hard to believe they are talking about the same company difference of opinion maybe or jus people expecting too much they removed a large oak for us and removed all debris from site the only thing they left behind was the stump grindings and as explained these were to be raked over level to fill the hole in the ground and either replant or sow a lawn over the top great job guys extremely hard working and very skilled thanks treefrogs"
    Rating by: mark  |  Rating posted: 26th Feb, 2014  |  Contact: jay  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th Feb, 2014More details…
  • 13%
    "Awful Service after purchased a voucher via Spreets of this company to trim trees.
    No communication, failed to turn up on scheduled day, never rang to say couldn't make it, when emailed and apology came through but never a reschedule. Spreets contacted them and they still didn't make contact.
    One of the worst experiences with a service company for many many years.
    A bunch of cowboys!
    Rating by: Laurie  |  Rating posted: 23rd Feb, 2014  |  Contact: Jay  |  Job date: Jan, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    23rd Feb, 2014More details…
  • 28%
    "I don't recommend anyone using this company. Yes they may be cheap but the do a rubbish job. Three months later I am still picking up the debris left behind even though it was stated "all debris removed" that was certainly not the case. I even had to fork out $350 for a skip bin to take most of it away. And then not only did their truck leak oil over our driveway and the person in charge Jay admitted fault and said he would send someone to clean it up he never has. Nor does he respond to emails. It's very much a case of take the money and do a very half ar*ed job. Definitely don't re commend."
    Rating by: Emily  |  Rating posted: 16th Feb, 2014  |  Contact: Emily  |  Job date: Nov, 2013
    Communication: 40%  |  Quality: 20%  |  Reliability: 0%  |  Value: 50%
    16th Feb, 2014More details…
  • 100%
    "These boys did an amazing job for us removing a phoenix palm in between two houses, entire job was done within the day and the site left totally clean. cheapest quote in town, and done to a highly professional manner, thanks treefrogs"
    Rating by: emily  |  Rating posted: 3rd Jan, 2014  |  Contact: TREEFROGS  |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    3rd Jan, 2014More details…
  • 88%
    (no comment)
    Rating by: Janette  |  Rating posted: 25th Feb, 2013  |  Contact: Jessica  |  Job date: Feb, 2013
    Communication: 80%  |  Quality: 100%  |  Reliability: 80%  |  Value: 90%
    25th Feb, 2013More details…
  • 100%
    (no comment)
    Rating by: Sally  |  Rating posted: 4th Feb, 2013  |  Contact: Will  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    4th Feb, 2013More details…
  • 100%
    "I would highly recommend Treefrogs, they were very professional and did an awesome job! They also did extra work for me at no charge, and I thought the team of guys was the nicest group of tradesmen I have ever had at my property! thanks treefrogs "
    Rating by: Yolan  |  Rating posted: 28th Sep, 2012  |  Contact: Jae  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    28th Sep, 2012More details…
  • 93%
    "Treefrogs cut down a large Acmena (8-10m) in our front yard, and charged us literally $1000 less than a couple of other quotes we got. They got it done in 45 minutes. Unbelievable. Thanks guys."
    Rating by: James And Bek  |  Rating posted: 13th Sep, 2012  |  Contact: Jay  |  Job date: Sep, 2012
    Communication: 80%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    13th Sep, 2012More details…
  • 98%
    "TreeFrogs ALWAYS do a great job for my clients. I know by referring them that a professional and reliable service will be provided... Keeping my clients happy, which is good for my business in turn.
    A well equipped, capable, honest and trustworthy firm.
    Rating by: Mary-Clare  |  Rating posted: 17th Aug, 2012  |  Contact: Jay Nicolson  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    17th Aug, 2012More details…
  • 100%
    "although the stump grinding is not what I expect, but they still come to do again.
    I am very happy and appreciated.
    Hightly recommand to all.
    will defininely call them to prune my garden again. and wish your worker enjoy the Choko Vege.
    Rating by: Lin  |  Rating posted: 27th Jul, 2012  |  Contact: Jay  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    27th Jul, 2012More details…
  • 100%
    "Fantastic job. Great guys. Cheapest price too. Will definitely use again for any tree services."
    Rating by: Tania  |  Rating posted: 4th Jul, 2012  |  Contact: Jay  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    4th Jul, 2012More details…

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