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TreeFrogs Arborcare Ltd / Royal Oak

Is TreeFrogs Arborcare Ltd your business?
  • 15%
    "Honestly very disappointed - we had the guy come back as the stump was cut to about 1.6m and the job not finished, the site was left a tip. We had a second opinion from a highly rated arborist and they're was several more cuts of the stump that could have been done and they also noted how terrible it was left - wood chips everywhere and cracked pathway :( Just wish the guy had been nicer when I raised it politely with him, felt very attacked - could not recommend this company to anyone."
    Treefrogs Admin responded:
    "Wow We did a really difficult job for these people . Over fences .over the house and deck. At a low cost. Did no damage . Even went back when they had an issue. And cut the stump lower. Told us thank you and that they appreciated it. Sometime times doesn't matter how good a job you do or hard you work done people just place a negative review anyway. Stump was left high according to arboricultural practice. To prevent the erosion of the bank. Claiming we left a mess is an absolute lie. Site was left clean and tidy. It's sad when you work really hard and do a dangerous Job successfully to be unappreciated and rated negatively the truth is we did a great job for them left it clean stump was not 1.6 high. And was left a metre high according to ARB practice. "
    Rating by: Amelia  |  Rating posted: 1st Sep  |  Contact: Jay  |  Job date: Sep, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 10%
    Amelia1st SepMore details, one reply…
  • 100%
    "I was referred to Tree Frogs, so I got my quote. The boss, Jay, didn't inspire confidence - he was quite scruffy! He did say it was the nature of the job.
    Anyway, their quote was by far the lowest, so I thought I would give them a try, as they were able to do the job soon. Even though they are the last listing on No Cowboys!
    We just wanted some trees trimmed. The guys turned up on time, discussed the job with me and got stuck in. Well, they did a great job! Careful, and cleaned up beautifully. I would use them again, and highly recommend them.
    "
    Rating by: David  |  Rating posted: 24th Jul, 2019  |  Contact: Jay  |  Job date: Jul, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David24th Jul, 2019More details…
  • 100%
    "Great service, professional and affordable. No muck arounds"
    Rating by: Jasmine  |  Rating posted: 22nd Apr, 2019  |  Contact: Jay   |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jasmine22nd Apr, 2019More details…
  • 100%
    "A top company who get on and do a great job. Fast effeciant removal of a very large tree that was destroying our home. A tight difficult job executed perfectly. A safe and careful crew. Thanks Jay for sorting!!"
    Rating by: Blair  |  Rating posted: 31st Mar, 2018  |  Contact: Jay  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Blair31st Mar, 2018More details…
  • 33%
    "AVOID this outfit!
    When I queried an invoice from Tree Frogs, next thing I was subjected to several abusive emails threatening "to dump rubbish back at your house if you refuse to pay."
    Completely unprofessional and unwarranted.
    "
    TreeFrogs responded:
    "We were called at short notice on a friday. She was told we were 207plus gst. And it would like ly only cost that from what she described. 3 men and 100000 dollarse worth of machinary turned up did the job in less than an hour. She was thankful said great job and told us to send an invoice. 2weeks later we send a discounted invoice of 200 including gst .which she refuses to pay as she says we were only there 20 minutes. Nevertheless minimum call out fee applied.and we discounted it. I informed her that if she continued to refuse payment we were within our rights to return all the rubbish we took away from her property if she wasnt going to pay for our service we are a tree service not a free service. She said her lawyer would be contacting us. We informed her that a lawyer also will charge for an hour also even if he works for twenty minutes and that if she wouldntpay us for a job well done how could she pay a lawyer even more . She payed in the morning and placed a vindictive statement as she was sour about paying a discounted rate for a job well done."
    Rating by: Karen  |  Rating posted: 5th Mar, 2018  |  Contact: tony maera  |  Job date: Feb, 2018
    Communication: 0%  |  Quality: 50%  |  Reliability: 50%  |  Value: 30%
    Karen5th Mar, 2018More details, one reply…
  • 55%
    "Did an ok job at the tree trimming but the main issue is their terrible customer service. They left a large wooden board in our shared driveway and when I rang them they said no problem, we'll pick it up today. Over 3 weeks later and contacting them 5 times, it is still in our shared driveway. Not impressed! "
    Rating by: Kel  |  Rating posted: 23rd Aug, 2016  |  Contact: unknown  |  Job date: Jul, 2016
    Communication: 10%  |  Quality: 70%  |  Reliability: 70%  |  Value: 70%
    Kel23rd Aug, 2016More details…
  • 40%
    "When the work was finally done, I was happy with the workmen and the job they did. My problem is their customer service. It is abysmal. No replies. Don't come when they say they will. Complete lack of communication. I was told they have a different receptionist every week. Told them I would cancel contract and request refund (bought as a voucher) if they did not respond and do the job I paid for. There are far better arborists out there. I will NEVER use this company again."
    Rating by: Sandal  |  Rating posted: 1st Feb, 2016  |  Contact: Jay  |  Job date: Jan, 2016
    Communication: 0%  |  Quality: 80%  |  Reliability: 20%  |  Value: 60%
    Sandal1st Feb, 2016More details…
  • 93%
    "Guys arrived on time, were polite and incredibly hardworking. Made short work of our gigantic tree - was awesome to watch them work. Cleaned up all their mess - not a leaf was left behind. Highly recommended."
    Rating by: Deb Shaw  |  Rating posted: 10th Oct, 2014  |  Contact: Jay  |  Job date: Oct, 2014
    Communication: 70%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Deb Shaw10th Oct, 2014More details…
  • 100%
    "Tree frogs done an amazing job taking the privet tree out at my place! I'm so happy. They done a great job and left the property nice and tidy. A+++ "
    Rating by: Brooke  |  Rating posted: 5th May, 2014  |  Contact: Jay  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Brooke5th May, 2014More details…
  • 98%
    "Prompt contact, fast removal of my birch tree, very fair prices I highly recommend.

    Donna "

    Rating by: Donna Meyer  |  Rating posted: 9th Apr, 2014  |  Contact: Jason  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Donna Meyer9th Apr, 2014More details…
  • 5%
    "I also brought one of the Treat Me vouchers! What a mistake....these guys should be renamed 'TreeSnakes'! Their administration and communication is just abysmal. I had this job scheduled at FOUR different times before I actually got it done (and they were still late!). The guys that did the job were fine and they did a decent job. But, just getting them there is the issue. They rarely reply to texts, emails, phonecalls (and their message banks are full so you cannot leave a message!) and when eventually you say you are going to ask for a refund and they do then contact you...YOU are the unreasonable one! They have no consideration for the client for the fact they may have taken time off work and they expect you to be grateful when they say 'we will come tomorrow at 8'. Sorry, does not suit when I have just taken a day off work today as we had an appointment! I have to say this is THEE worst service I have ever had from any company. They are just so unprofessional, and incompetent and their customer service skills are just ....zero! TreeSnakes as far as I am concerned."
    Rating by: Maggie  |  Rating posted: 31st Mar, 2014  |  Contact: Jay   |  Job date: Mar, 2014
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 10%
    Maggie31st Mar, 2014More details…
  • 100%
    "I would highly recommend this company to anyone not only are they very professional, friendly and great on price it was an absolute pleasure to have them come to my property after reading other comments I find it very hard to believe they are talking about the same company difference of opinion maybe or jus people expecting too much they removed a large oak for us and removed all debris from site the only thing they left behind was the stump grindings and as explained these were to be raked over level to fill the hole in the ground and either replant or sow a lawn over the top great job guys extremely hard working and very skilled thanks treefrogs"
    Rating by: mark  |  Rating posted: 26th Feb, 2014  |  Contact: jay  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    mark26th Feb, 2014More details…
  • 28%
    "I don't recommend anyone using this company. Yes they may be cheap but the do a rubbish job. Three months later I am still picking up the debris left behind even though it was stated "all debris removed" that was certainly not the case. I even had to fork out $350 for a skip bin to take most of it away. And then not only did their truck leak oil over our driveway and the person in charge Jay admitted fault and said he would send someone to clean it up he never has. Nor does he respond to emails. It's very much a case of take the money and do a very half ar*ed job. Definitely don't re commend."
    Rating by: Emily  |  Rating posted: 16th Feb, 2014  |  Contact: Emily  |  Job date: Nov, 2013
    Communication: 40%  |  Quality: 20%  |  Reliability: 0%  |  Value: 50%
    Emily16th Feb, 2014More details…
  • 100%
    "These boys did an amazing job for us removing a phoenix palm in between two houses, entire job was done within the day and the site left totally clean. cheapest quote in town, and done to a highly professional manner, thanks treefrogs"
    Rating by: emily  |  Rating posted: 3rd Jan, 2014  |  Contact: TREEFROGS  |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    emily3rd Jan, 2014More details…
  • 100%
    "The 3 guys and Brett did a fantasic job in removing a large Japanese Cedar tree and surrounding greenery. Very skilled. Would recommend.
    "
    Rating by: Allan  |  Rating posted: 5th Jul, 2013  |  Contact: Brett Williams of Bretts Garden Services Ltd  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Allan5th Jul, 2013More details…
  • 88%
    (no comment)
    Rating by: Janette  |  Rating posted: 25th Feb, 2013  |  Contact: Jessica  |  Job date: Feb, 2013
    Communication: 80%  |  Quality: 100%  |  Reliability: 80%  |  Value: 90%
    Janette25th Feb, 2013More details…
  • 100%
    (no comment)
    Rating by: Sally  |  Rating posted: 4th Feb, 2013  |  Contact: Will  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sally4th Feb, 2013More details…
  • 100%
    "I would highly recommend Treefrogs, they were very professional and did an awesome job! They also did extra work for me at no charge, and I thought the team of guys was the nicest group of tradesmen I have ever had at my property! thanks treefrogs "
    Rating by: Yolan  |  Rating posted: 28th Sep, 2012  |  Contact: Jae  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Yolan28th Sep, 2012More details…
  • 93%
    "Treefrogs cut down a large Acmena (8-10m) in our front yard, and charged us literally $1000 less than a couple of other quotes we got. They got it done in 45 minutes. Unbelievable. Thanks guys."
    Rating by: James And Bek  |  Rating posted: 13th Sep, 2012  |  Contact: Jay  |  Job date: Sep, 2012
    Communication: 80%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    James And Bek13th Sep, 2012More details…
  • 98%
    "TreeFrogs ALWAYS do a great job for my clients. I know by referring them that a professional and reliable service will be provided... Keeping my clients happy, which is good for my business in turn.
    A well equipped, capable, honest and trustworthy firm.
    "
    Rating by: Mary-Clare  |  Rating posted: 17th Aug, 2012  |  Contact: Jay Nicolson  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Mary-Clare17th Aug, 2012More details…
  • 100%
    "although the stump grinding is not what I expect, but they still come to do again.
    I am very happy and appreciated.
    Hightly recommand to all.
    will defininely call them to prune my garden again. and wish your worker enjoy the Choko Vege.
    "
    Rating by: Lin  |  Rating posted: 27th Jul, 2012  |  Contact: Jay  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lin27th Jul, 2012More details…
  • 100%
    "Fantastic job. Great guys. Cheapest price too. Will definitely use again for any tree services."
    Rating by: Tania  |  Rating posted: 4th Jul, 2012  |  Contact: Jay  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tania4th Jul, 2012More details…

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