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  • 13%
    "This is a scam website. Firstly the prices are exceptionally low which may suggest they are providing good fake products. However I ordered a bluetooth speaker for about $400 which was suggested to be in stock at the time, delivery was suggested in 5-9 days. Approximately 8 days later my order was still in a status of 'being approved', I contacted Valuebasket by e-mail and they apologised but did not answer any questions directly ... you get a generic response.

    Each time I contacted Valuebasket I got another excuse saying there was a backlog of orders and I'd have to 'wait my turn'. 17 days after ordering, their website suggested more delays to my order that had not yet been dispatched.

    I have requested a refund and will wait patiently, although not for too long. I have prepared myself for the fact that Valuebasket may never refund the order. This has been the worst online ordering experience I have ever undertaken... DO NOT BUY FROM VALUEBASKET. This appears to be a scam where they take your money and most likely invest it, if you do get a refund it is likely several months later when they have already made money off you. Anyone in the banking sector would be able to explain how this works.

    AGAIN, DO NOT BUY FROM VALUESBASKET... you are unlikely to get your product and it'll cause you days of pain trying to get your money back.

    Rating by: James  |  Rating posted: 8th Apr, 2014  |  Contact:  |  Job date: Apr, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    James8th Apr, 2014More details…
  • 0%
    " = Cowboys/Theives
    Do not do business with
    They are all the same crowd.
    Take your money for an online purchase.
    Goods not what you thought you were purchasing.
    Think you can return the goods and get your money back as per their 14day Money Back Guarantee??
    All the best with that!
    That does not happen.
    You are left with no product and no money.
    Their business is deceitful and dishonest.
    You will only regret giving them money - you will lose it all for nothing.
    Rating by: Gaye  |  Rating posted: 9th Oct, 2013  |  Contact: Marika, Hazel & Jenny Leung  |  Job date: Oct, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Gaye9th Oct, 2013More details…
  • 0%
    "Ordered a Nexus 10 and was told I would get VIP shipping. Website suggests goods ship in 3 - 5 days, so I expected better than that. Now 5 days later, my order still carries a post payment status of approved.

    On ringing value basket I was fobbed off, telling me that my order would be shipped as a batch next week. I didn't order a 'batch' and they can't tell me if it will be Monday or Sunday next week. Despite their website saying they had this item in stock, I don't believe they actually warehouse any stock at all, ordering it in instead as orders are placed.

    I am still hopeful of my order being fulfilled, but WOULD NOT RECOMMEND Value Basket to anyone!

    Rating by: Gavan  |  Rating posted: 6th Jul, 2013  |  Contact: Sales  |  Job date: Jul, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Gavan6th Jul, 2013More details…
  • 25%
    "Shocking customer service. Poor communication, rude staff. Stay well clear. "
    Rating by: Willem  |  Rating posted: 14th Jan, 2013  |  Contact: Jason  |  Job date: Jan, 2013
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 50%
    Willem14th Jan, 2013More details…

Phone number

Physical address
Plaza Level
41 Shortland St
Auckland, 1010
New Zealand

Categories we service
Home & Electronic Appliances

Areas we service
Auckland City and Suburbs