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Watertight Plumbing / Plumbers / Plumbing Contractors in Penrose

Ph: 0800426444

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  • 50%
    "I engaged with Watertight plumbing to fix a leak in our watermain. I knew exactly where the leak was and sent photos and measurements.

    The issue was fixed however they heavily inflated their travel times. I live 9 minutes away. Yet despite this the job required 1.75 hours (this was just removing a section of hose and coupling it back together).

    I assumed this would all be done within the minimum call out time however since they only spent 25 minutes, their minimum call out fee does not… even cover their travel. This travel (after querying them) seemed to involve:

    1. Travel to the site (26 minutes even though for anyone else it's 9 minutes)

    2. Spend 5 minutes onsite before stating they need need to go back and get parts, even though I sent them photos before they arrived

    3. Travel back to their base (another 26 minutes)

    4. Travel back to address (26 minutes)

    5. Spend another 20 minutes onsite actually doing the fix.

    When you query them on this they will (as another reviewer stated) hide behind their terms and conditions and tell you that every driver records their trip via GPS and also tell you they are lucky they took the job because they don't usually take new clients.    "

    Rating by: Jesse  |  Rating posted: 3rd May, 2022  |  Contact: Not Specified  |  Job date: Apr, 2022
    Communication: 50%  |  Quality: 70%  |  Reliability: 80%  |  Value: 0%
    Jesse•3rd May, 2022•More details…
  • 100%
    "The people at Watertight that I spoke with and dealt with were all great. The first one over the phone advised a couple things to try/check before having to pay a callout fee, and when it turned out we did definitely need the plumber after all they were spot on time, neat and tidy, fixed things well and quickly, and explained charges well. Would definitely hire them next time."
    Rating by: Claire  |  Rating posted: 23rd Jan, 2019  |  Contact: Fergus  |  Job date: Jan, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Claire•23rd Jan, 2019•More details…
  • 18%
    "Poor advice, cost us additional money thru wrong advice, backtracked on the advice given by their man on the job, then hid behind their terms and conditions for charging 1.5 hrs when the guy was there under an hour and claiming he shouldn't have given the advice as it was out of their scope. I'd suggest getting someone else that actually considers customer service more important than hiding behind legal terms in small print. "
    Rating by: Brett  |  Rating posted: 3rd Sep, 2018  |  Contact: Paul Potatau  |  Job date: Aug, 2018
    Communication: 0%  |  Quality: 10%  |  Reliability: 50%  |  Value: 10%
    Brett•3rd Sep, 2018•More details…
  • 100%
    "Watertight were so easy to deal with when changing from a 1960's hot water cylinder to bottled gas/Rinnai system. The job was exactly as quoted on their website. Communication with Rod was fantastic and Doug was a pleasure to have in our home. He was very approachable and really thought through the placement of our gas bottles etc. We could not recommend them more highly. It was a very streamlined process and the job was complete within a day. Nothing was a problem. Will definitely be using… Watertight plumbing for future work."
    Rating by: Megan  |  Rating posted: 9th Jun, 2017  |  Contact: Doug  |  Job date: Jun, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Megan•9th Jun, 2017•More details…
  • 28%
    "Took a long time to come to do the job and then charged a lot more than I was led to believe the job should cost."
    Rating by: Maureen  |  Rating posted: 22nd Dec, 2014  |  Contact: Paul  |  Job date: Nov, 2014
    Communication: 30%  |  Quality: 70%  |  Reliability: 10%  |  Value: 0%
    Maureen•22nd Dec, 2014•More details…
  • 28%
    "they showed up 45 min late and claimed the door bell didn't work (it works fine), apparently they tried to call me but had the wrong number, then they charged for 1.25 hours but were only here for 45min. When queried about the hours they seemed to think its justified, can be bothered arguing with these types. won't ever use again. actual work was fine and guy that came was good. They just don't give the customer the benefit of the doubt."
    Rating by: Ben  |  Rating posted: 10th Nov, 2014  |  Contact: Matt  |  Job date: Nov, 2014
    Communication: 40%  |  Quality: 60%  |  Reliability: 10%  |  Value: 0%
    Ben•10th Nov, 2014•More details…
  • 48%
    "The times charged differed by one hour by my reckoning, actual time of job was 3 hours by my watch and we were charged 4 hours at $79 plus GST and also not sure why it took them 3 hours (they say 4 ) to replace 2 valves and service 2 others. The hot water cylinder is working well but for $750.96 we could have almost replaced the cylinder, there was a washer placed in the other cylinder and it's working okay now. "
    Rating by: Maggie  |  Rating posted: 21st Jan, 2014  |  Contact: Paul Tait  |  Job date: Jan, 2014
    Communication: 50%  |  Quality: 60%  |  Reliability: 50%  |  Value: 30%
    Maggie•21st Jan, 2014•More details…
  • 100%
    "

    Professional and punctual, unlike some plumbers.
    Matt and Kyle were a breeze to get things done for us. Installed gas stove and did work in our bathroom. Well priced and experienced tradesman who explained things in Laymans language.
    We highly recommend watertight plumbing and will be getting more work done by them soon.
    Thanks heaps
    Pip.

    D

    "

    Rating by: Pip  |  Rating posted: 17th Nov, 2012  |  Contact: Matt Or Kyle  |  Job date: Nov, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pip•17th Nov, 2012•More details…

Phone number
0800426444

Physical address
49C Station Road East,
Penrose,
1061

Categories we service
Plumbers / Plumbing Contractors, Hot Water Systems & Repair, Gas Installers / Gas Fitters, Drainage, Drain Unblocking

Areas we service
Wiri, Whitford, Weymouth, Westmere, Westfield, Western Springs, Wattle Downs, Waterview, Waimauku, Waikowhai, Unsworth Heights, Totara Heights, Torbay, Three Kings, Te Papapa, Tamaki, Takapuna, Sunnynook, St Marys Bay, St Lukes, St Johns, St Heliers, Sandringham, Royal Oak, Rothesay Bay, Rosedale (Auckland), Rodney Area, Riverhead, Remuera, Pukekohe, Ponsonby, Point Chevalier, Penrose, Parnell, Paremoremo, Papatoetoe, Panmure, Pakuranga, Owairaka, Otara (Manukau), Otahuhu, Orakei, Onehunga, One Tree Hill, Northcote, North Shore City and Suburbs, Newton, Newmarket, New Windsor, Murrays Bay, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Milford, Middlemore, Meadowbank, Manukau City and Suburbs, Manukau central, Mangere Bridge, Mangere, Mairangi Bay, Lynfield, Kohimarama, Kingsland, Hunters Corner, Howick, Hillsborough (Taranaki), Hillcrest (North Shore), Highland Park, Herne Bay, Half Moon Bay, Grey Lynn, Greenlane, Greenhithe, Grafton, Glenfield, Glendowie, Glen Innes, Freemans Bay, Forrest Hill, Flat Bush, Epsom, Ellerslie, East Tamaki, Devonport, Conifer Grove, Cockle Bay, Clevedon, Clendon Park, Central Park, Castor Bay, Campbells Bay, Bucklands Beach, Browns Bay, Botany Downs, Blockhouse Bay, Birkenhead, Birkdale, Beachlands, Beach Haven, Bayswater, Balmoral, Avondale (Auckland), Auckland City and Suburbs, Albany, Airport Oaks