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Wild Poppies / Ponsonby

Is Wild Poppies your business?
  • 48%
    "I understand that running a small business is tough, especially in these unprecedented times. I ordered a delivery for my friend’s birthday, to find out that my order had missed the courier, which was fine. However, I can’t say I was super impressed with the rude tone of communications from the team regarding the matter. Probably wouldn’t shop with them again as I’ve had such fantastic experiences with other gift delivery companies. Apparently the product was fantastic though, so well done on that!"
    Rating by: Shae  |  Rating posted: 6th Jun  |  Contact: Cole   |  Job date: May, 2020
    Communication: 20%  |  Quality: 70%  |  Reliability: 30%  |  Value: 70%
    Shae6th JunMore details…
  • 15%
    "Order an item online only for them to deliver something else and when you phone they tell you that it say on the website that if the item is not in stock that they will substitute with something else. They should notify you at checkout that is not in stock or when you add it to your basket. When you phone them they just don’t seem to give a damn. Won’t recommend them. Poor service. "
    Rating by: Andre  |  Rating posted: 14th Feb  |  Contact: Call Centre number  |  Job date: Feb, 2020
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 40%
    Andre14th FebMore details…
  • 0%
    "I ordered Flowers and cupcakes on the 27th of Dec for delivery on the 3rd of January for my parent's 50th Wedding ann. With being overseas I kept a check on the dates & messaged Wild Poppies early Friday morning to confirm delivery for that day - No reply. I messaged again midday to ask for a reply & confirmation of delivery - No reply, but the status changed to shipped this time. Meaning only picked up by the courier at 1:39PM on the Friday afternoon that the flowers were supposed to be delivered on, & instead of Wild Poppies making it right by contacting the courier & fast-tracking the delivery to Saturday (at their expense for their failure), INSTEAD it all sat in a courier depot & was delivered Monday. Fresh cut flowers & gourmet cupcakes don't do so well over that period of time, so my parents received dried out flowers, & what can only be described as muffins with a blob of pink icing on top. Not only was this disappointing that the company failed on delivering the flowers the date required, but they have also failed to reply to messages, or do anything to make things right. I looked like I had failed to do anything for my parent's special wedding anniversary, & they kept letting down the service they were paid $134 for. My biggest concern is this company has not responded to emails, & they did not deliver the service as I paid for by delivering the items 3 days late."
    Rating by: Angela  |  Rating posted: 7th Jan  |  Contact:  |  Job date: Jan, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Angela7th JanMore details…
  • 0%
    "I normally do not leave bad reviews as I know the struggles of running your own small business, however this business does not care for people.

    I received a package to my work address which was ordered through wild poppies from someone who is stalking and harassing me. I called Wild Poppies to block any future deliveries addressed to me from wild poppies to my name and address and was treated with utter disrespect and unprofessional customer service. I have been told that they will not do this. Simply money hungry and unethical."

    Rating by: Leena  |  Rating posted: 1st Nov, 2019  |  Contact: Wild poppies customer service  |  Job date: Nov, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Leena1st Nov, 2019More details…
  • 30%
    "Not impressed - the $120 bouquet was a disappointment consisting of a small bunch. Not good value and would not use again"
    Rating by: Jenny  |  Rating posted: 14th Feb, 2019  |  Contact: Female Manager  |  Job date: Feb, 2019
    Communication: 20%  |  Quality: 80%  |  Reliability: 10%  |  Value: 10%
    Jenny14th Feb, 2019More details…
  • 0%
    "I ordered flowers online. The next day Wild Poppies contacted me to advise they couldn\'t deliver to the area requested, which I thought at the time was great service. I was advised that my money would be back in my account within the next couple of days. I rang back a week later as money was not back in my account, the person I spoke to couldn\'t help me any further but would get the manager to call me. This continued for 6 weeks. I could not speak to the person in charge and no one would return my call. After a month one of the staff members advised that the manager had to go to the bank and do this manually. I was completely disappointed with the customer service and lack of responsibility taken in this transaction. I would have used this company again if they had of come through with their promise at the start of the conversion, It was only once I threaten to taken them to the small claims court that I got action. To me they are a bunch of thieves. Would never recommend them again and would highly advise the refund procedure to be reviewed. I don\'t usually complain but I do not want anyone who may have a delivery address that is not Auckland Metro, to process a transaction online through Wild Poppies"
    Rating by: Simone  |  Rating posted: 30th Jun, 2012  |  Contact: Everyone  |  Job date: Jan, 2010
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Simone30th Jun, 2012More details…
  • 0%
    "My husband ordered a gift box and flower arrangement as a surprise for me. It spent more than 4 hours in a delivery vehicle on a really hot day. By the time it arrived the roses were looking tired and they the outer petals had burn marks on them. The gift box was in a carry bag with no ribbon or other attempt to make it look pretty - totally different from their photo I the site - and the gift didn't contain the single rose that was part of the package.

    I rang Wild Poppies and was told "the brown marks are due to pesticide used by the growers" (gee that may be true, but surely you'd remove them??). They offered to send me a 'small posy" of flowers the following Monday in lieu of the gift not being in a box with pretty ribbon, etc, plus to compensate for the missing rose. Then I checked their site and saw that the rose arrangement contained less roses than the photo on their site - and that it was $79 - which I thought was a staggering price for the heads of 7 tired roses in a block of oasis surrounded by cuttings of rosemary.

    The next morning I drove to Wild Poppies to show them the quality of what was sent and the only thing the florist could offer was "I only work Saturdays - but I can put a few more roses in it". I left it there and walked out nearly in tears because I felt my husband had been ripped off and they just didn't want to know about it or take any responsibility.

    On the Monday my husband sent them an email outlining all that had happened and asking what they were going to do about it - after all their website boasts about their "100% customer guarantee - just contact us if you have any problems". Wild Poppies response was a terse email that flowers had been sent to me already. Yes, the "small posy" - nowhere near the value of the $79 arrangement I'd taken back. So my husband tried again - he'd like a credit for the arrangement. By this stage he was really angry. At no time could anyone at Wild Poppies bring themselves to say "I'm sorry". Finally after sending another grumpy email he received an email from Wild Poppies to say his emails had been forwarded to the owner, Kerri. Yay we thought, now we might actually get a genuine apology.

    But alas no - just another email from Sally at Wild Poppies saying "We have high standards... we're satisfied with what we've done for you and we're sorry you're unhappy". Yes that's right - they were sorry we're unhappy - not sorry they didn't deliver a product that actually resembled the lovely photos on their website or that we'd had to go back and forth trying to get them to do something about it.

    The team at Wild Poppies sure could learn about the power of a sincere apology when they make a mistake.

    I would never ever recommend Wild Poppies! They are overpriced and the attitude and unwillingness to take responsibility for mistakes made dealing with them a nightmare. Avoid Wild Poppies - there are heaps of other florists and gift suppliers out there who offer a much better service and product!!


    Rating by: Cindy  |  Rating posted: 17th Nov, 2008  |  Contact: Sally - Customer Services  |  Job date: Nov, 2008
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Cindy17th Nov, 2008More details…

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Physical address
3 College Hill

Categories we service

Areas we service
Auckland City and Suburbs

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