Wild Weta Ltd / Pest control & inspections in Browns Bay

"Hi Janet, Thank you very much for the review you have written. Please call me anytime over the next 12 months if the cockroaches or rats re appear again and I will re treat them free of charge as part of the 12 month service warranty."

"Hi Judy, I really appreciate your nice review that you have written for me. That's very kind of you. Regards Craig Wild Weta Ltd"

"Thank you very much Sally."

"We have checked our customer data base and we haven't done any work for anyone called Alison in the last 5 months. I don't know who you are. You can always email me or ring one of our 4 phone lines. Or ring me directly on 022 649 9731. It would be nice to have the opportunity to rectify the situation for you. I would like to comment on your situation that you are complaining about anyway. Bait stations aren't required in ceiling situations. They are only used so that non targeted species don't eat the rodent bait. It is unfortunate that the rats have caused a mess when eating the bait and for whatever reason the crumbled bait has dropped through gaps in your ceiling and into the garage. I have never heard of this happening before but is easily rectified. We can't control how the rats eat the bait or cracks or spaces in the ceiling that caused the crumbled bait to land in the garage and on top of a cupboard. As I said this situation has never happened before. If our company treated your property I don't think we deserve this type of ridicule. We stand by our 6 month, 1 year or 2 year service warranty and we are always contactable, sometimes not immediately because of other customer appointments but we get there and will always do our best to ensure happy satisfied customers. Our many previous and repeat customers can't be all wrong. See all of authentic and verified reviews that back up our good service. Alison if we treated your property ring me directly and I will do whatever has to be done to rectify the situation. But I can't find any customers with your name on our data base from the last 4 months and you say the job was done last month. Thank you, regards Wild Weta Ltd."

"I don't recall who you are. Maybe give us a call. Protective clothing isn't required when treating rodents. The job was completed and the problem was solved. No more possum or rats. We don't go back and remove the dead rats or possums. Usually the vermin leave the property and die else where but unfortunately in this situation they didn't. If you had phoned me instead of hiding behind your computer I could have re looked at your situation. My job was to rid your ceiling area of whatever was there and that was achieved. "

"A follow up call was made to this organisation [ NZSE ] New Zealand School of Education 2 weeks after the work was done. At that time I was told by Jordan Popole [ administrator ] that there were no more cockroaches and they were happy with the outcome. A month after that I received a call from someone called Andrea to say that the cockroaches had returned and could I re treat the situation. When she rang I was bed ridden with a very bad case of the flu. I was in no way rude or abrupt. I was very ill, on strong medication and I told her that I was unable to do anything at this time due to the illness but I would get back to them as soon as I was better. The flu led to ongoing mild eumonia and needed further treatment. Proof from my GP is available for Andrea to see if required. I have since tried to contact Andrea and the general manager and left several messages for them to contact me. I have since spoken to Jordan again and in good faith offered them a full refund due to not being able to re treat their cockroach problem because of being very ill for over a month. This is not a fair or justified reflection on the way we operate our business."

"From our understanding every endeavour was made to rectify this situation without any obvious proof of the reappearing cockroaches. We returned to Ellas house and re sprayed the property twice. Following Ellas continual threats with Fair Go and court action etc we gave her a full refund. What more could we have done? 11 months later our company is still being harrassed by this person. We have many really good customers that are showing us alot of support who continue to use our services year after year. See all the positive reviews. Ella 11 months ago when the job was done we gave you a full refund and resprayed your large two story property twice. Ella try and be a little bit fair to our company and the people that work for us as we have shown to you "