The Original Kiwi Rating Site Now with 101,555 ratings online

AA Auckland Carriers Ltd / Moving Companies in Henderson


AA Auckland Carriers Ltd is unregistered. Before hiring them, consider these registered businesses nearby:

  • 100%
    "Can't fault them, from start to finish, a very good experience, great housekeeping, showing pride in their work, would happily recommend.
    Rating by: Maxine  |  Rating posted: 23rd May  |  Contact: F  |  Job date: May, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Maxine23rd MayMore details…
  • 40%
    "The truck was booked for 8am but arrived at 9am.
    The 3 men took extended breaks during the furniture loading/ unloading.
    This amounted to about 1.5hrs- 2hrs.
    And in the end we paid for that at $185/hr.
    I do not think it was fair to pay for the men's break times.
    In a normal working world, no one gets paid for lunch breaks etc, so why does AA require us to pay for their man's break times.
    Their workers take too many breaks to prolong the time.
    Totally unfair.
    Not using AA again in future.

    I used them twice before and they were excellent.

    Now it is a money making company.
    Rating by: Ushmendra  |  Rating posted: 17th Feb  |  Contact: Kendall Milham  |  Job date: Jan, 2020
    Communication: 60%  |  Quality: 50%  |  Reliability: 0%  |  Value: 50%
    Ushmendra17th FebMore details…
  • 3%
    "Truck was booked for between 10-12. Didn’t arrive until 5pm! Lawyers refused to settle until we were physically out of the house, so our settlement didn’t go through. As it was the Friday before a long weekend it cost us 4 days penalty interest on both our sale and our purchase. Halfway through the load (around 6pm) the owner rang and demanded we pay in full right then or he would unload the truck, invoice us for their time and take us to small claims. As if the day was not stressful enough thanks to them! I have never felt so bullied in all my life! We also used them to pack. When we eventually got to the other end we found almost every box labelled “misc”. Everything was jumbled, clothes mixed with kitchen stuff, etc. Still haven’t found the tv remote! DON’T GO ANYWHERE NEAR THEM."
    Rating by: Wendy  |  Rating posted: 14th Feb  |  Contact: Kendall  |  Job date: Jan, 2020
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    Wendy14th FebMore details…
  • 20%
    "I wish I'd read the reviews first! I was recommended this company by someone who used them lots years ago and didn't investigate. Booking was easy and friendly enough through Kendall.
    Moving was another story! They were supposed to start between 10-12pm and give me a half hour heads up call. I called at 11.30am to check and was told they were just about done at their last job, so expect an update soon. They didn't arrive until 2.30pm, took an age to load and then unload, they were rough with our things, didn't take any notice of boxes marked 'Fragile Glass' and dropped them down, our fridge has a number of dings that weren't there before. They were so late finishing we were unable to sleep in our new house that night - it's just lucky were staying with family at present. I'd reconsider if you are planning a sell and move on the same day. To top it off, these guys demand payment at the end of the job cash or credit card. Who has cash and who trusts guys like this with a credit card!
    Rating by: Mark  |  Rating posted: 20th Dec, 2019  |  Contact: Kendall  |  Job date: Dec, 2019
    Communication: 20%  |  Quality: 10%  |  Reliability: 20%  |  Value: 30%
    Mark20th Dec, 2019More details…
  • 0%
    "Worst moving company I have ever used, and I have moved approximately 30 times in my lifetime. They arrived late, one man down. Careless with my boxes, breaking one with Fragile written all over it. Consumed beverages which should not have been consumed on the job. When I complained I was threatened by their office person. I had to get friends to help load and unload the truck as they were so slow. I would never recommend nor use them again."
    Rating by: Lesley  |  Rating posted: 19th Nov, 2019  |  Contact: Lesley  |  Job date: Sep, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Lesley19th Nov, 2019More details…
  • 25%
    "Worst removal company I have dealt with. Used them 7years ago and they were amazing, how times have changed. Over 2 hours late, one of the guys wouldn't speak to us, beyond sign here. Took ages to load the truck. When ready to move, the truck broke down. Fried my mates jump leads because truck didn't carry any. Took out my mailbox when finally the truck moved. Driver tried to start an argument with me at the storage place, until his mates showed up to help. Now trying to get compensation for damaged goods, but no one returns calls or emails you. Hopeless company, will be looking for alternative removal company when we move into our new place. Stay clear of these cowboys."
    Rating by: Debbie  |  Rating posted: 2nd Nov, 2019  |  Contact: AA Carriers  |  Job date: Oct, 2019
    Communication: 50%  |  Quality: 20%  |  Reliability: 0%  |  Value: 30%
    Debbie2nd Nov, 2019More details…
  • 100%
    "Thank you to everyone at AA Auckland Carriers Ltd! I recently had a wonderful experience with AA Auckland Carriers Ltd. I had the full service e.g. packing, removal, storage and unpacking of my household goods by a lovely, cheerful team of strong young lads who were very very helpful and put everything where i wanted it to be placed. Nothing was a bother for them. Would definitely recommend!"
    Rating by: Josephine   |  Rating posted: 8th Oct, 2019  |  Contact: Jordan   |  Job date: Oct, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Josephine 8th Oct, 2019More details…
  • 0%
    "We have just finished dealing with AA Carriers through small claims court. They have not made any step of the way easy for us. From returning excessively damaged furniture to threating us, to trying to diminish my character in court they are an extremely difficult company to deal with when things go wrong and refuse to take any responsibility. We won our court case in fill due to the amount of water damage on our furniture when returned. If you have any concerns with the way your furniture has been returned to you I strongly recommend going through to small claims as the disclosure for travel does not cover this company to store your goods in terrible conditions and they have no right to threaten you if you choose to take it further. While we won our court case we have lost many really good pieces of furniture that could not be fixed or replaced. I strongly recommend looking else where for storage."
    Rating by: Cassey  |  Rating posted: 1st Oct, 2019  |  Contact: Karen   |  Job date: Sep, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Cassey1st Oct, 2019More details…
  • 15%
    "We contacted AACarriers for our move in Feb. Everything was confirmed a month prior.
    On the day of the move, we received a voicemail message, half an hour after they were due to arrive, to say that the job was cancelled as 'a couple of their boys didn't turn up to work.'
    That was it - we couldn't believe our ears!!

    Moving is stressful enough as it is.
    We had already dismantled everything - and had to be out of the rental property and had a strict timeframe. On top of that, it was a Saturday and many moving companies were either not open, or were booked months in advance.

    To top it off, we had a young child - I couldn't believe that they could leave us stranded that way!

    We were desperate, rang around all the moving companies and finally found one who sympathised with our plight and said they would get a couple of their workers from Hamilton to help us out.

    What AACarriers did was highly unprofessional and unacceptable! I will definitely not be recommending them to friends and family.

    Do your research and find a reputable company - one that will NOT leave you stranded on the day of your big move!

    Rating by: Sam  |  Rating posted: 16th Sep, 2019  |  Contact: Kendall Milham  |  Job date: Feb, 2019
    Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Sam16th Sep, 2019More details…
  • 100%
    "This is the third time I have used AA Auckland Carriers and definitely won't be the last. Sold my house so had to make the trip to a storage unit then to temporary accommodation, but Scott and the boys did a fabulous job of moving me, despite the challenges of the weather and trying to get into the storage facility because I didn't realise the truck I ordered was way too big!! Sorry guys, I did feel really bad about that, but you were great fun to be around, always smiling and we had some good laughs which made the whole process a lot more enjoyable. That’s twice now that Scott has been in charge of the moving team you've sent me and he is a real gem!

    Will definitely use AA Carriers again when I find my next house to buy.
    Rating by: Linda  |  Rating posted: 16th Sep, 2019  |  Contact: Jordan Milham  |  Job date: Aug, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Linda16th Sep, 2019More details…
  • 8%
    "After recently moving twice in 4 weeks recently I was very disappointed with AA Carriers. We have always used them in the past and recommended which was a number of years ago now. We were moving from our home to a small rental propery for a month while we renovated. The first move was fine, turned up on time, had 3 guys working (one of them seemed to be a supervisor) so was just supervising opposed to helping, It was a quick move as only moving a few items and we were charged $170.00, only one small ding in the wall! Moving back was a totally different story. They were supposed to be there between 10am - 12pm, I had to phone them at 12noon asking when they were coming, they didn't arrive till 1.20pm after getting lost even though the house was located on a main road, I saw them parked on the side of the road and directed to the correct address, one of the movers had been on the truck the previous time, do they not have access to google maps. There was only two men this time and they looked exhausted after a big job that morning and also working till 11pm the previous evening, they were sweating buckets and very slow. This time it took alot longer for the same amount of furniture, they chipped a table, dinged a freshly painted wall, and got sweat marks all over one of the stair walls. We were then charged $425 for the same job which was $170 previously. I phoned them and the receptionist said she would talk to her manager and get back to me. I phoned again twice on the Monday and was advised that this would be the charge as only 2 guys this time. I asked to speak to the manager Tony but he was unavailable and I then asked for him to phone me but I have still not heard anything. I think the customer service was unacceptable and not the total move quite unprofesional. We had some furniture delivered this week by a furniture and just saw the difference, putting drop sheets down etc. We absolutely have no problem paying for a good professional service but feel this was by no means this in any way."
    Rating by: Jane Coutts  |  Rating posted: 5th Apr, 2019  |  Contact: Tony (Manager)  |  Job date: Mar, 2019
    Communication: 10%  |  Quality: 10%  |  Reliability: 10%  |  Value: 0%
    Jane Coutts5th Apr, 2019More details…
  • 98%
    "Brilliant company, I have been using for 30 years. Recently moved house and men where punctual, courteous and obliging throughout. The move out and in was done in under 5 hours. Could not of been better."
    Rating by: Gwen   |  Rating posted: 17th Mar, 2019  |  Contact: Jordan  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Gwen 17th Mar, 2019More details…
  • 40%
    "Stuff stolen,replaced with a large box of rubbish...
    First thing the maori boy asked for was a tip....if we look after them they'll look after us...will that did not happen...
    Wasn't going to complain but when I go to look for something else I notice it was never delivered...
    They stopped off somewhere and turned up with had no reason to think they dropped off some of our belongings (Stole)kitchen things, ornaments and god knows what else....


    Rating by: Siobhan  |  Rating posted: 27th Dec, 2018  |  Contact: Young maori boy  |  Job date: Jun, 2018
    Communication: 70%  |  Quality: 30%  |  Reliability: 30%  |  Value: 30%
    Siobhan27th Dec, 2018More details…
  • 98%
    "Did a move for me on Saturday 10th November and they were brilliant. Did not muck around or dilly dally. Really magic and will use again."
    Rating by: Kathryn Clough  |  Rating posted: 13th Nov, 2018  |  Contact: Janie  |  Job date: Nov, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Kathryn Clough13th Nov, 2018More details…
  • 0%
    "NEVER EVER AGAIN! This company is an absolute disgrace to deal with. They left us with no assistance on Friday and didn't bother to provide any updates. We had to do all the chasing and in the end, had to find our own solution as they couldn't be bothered with us. To book the second booking of the day with a start time between 10am-12pm, you would expect not much of a delay. Once following up four times and being told they wouldn't be there until 3pm, we had no choice but to find our own way as we had two purchasers waiting with their trucks and their reliable moving guys from other companies ready to move them into their respective houses. When asking to speak to a manager, we were told there was no one available to speak with and that we would have to speak to them. I will definitely never be recommending this company to anyone and will be telling everyone to avoid this company at all costs."
    Rating by: Sarah  |  Rating posted: 23rd Oct, 2018  |  Contact: Kendall/Sarah  |  Job date: Oct, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Sarah23rd Oct, 2018More details…
  • 85%
    "The AA team arrived 40 minutes late, but then on were very professional, quick, respectful of the furniture and house and worked very hard.

    I wouldn't hesitate to use AA Carriers again"

    Rating by: Stephen  |  Rating posted: 17th Aug, 2018  |  Contact: Stephen Moore  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 50%  |  Value: 100%
    Stephen17th Aug, 2018More details…
  • 13%
    "This company's service is to be avoided.
    Booked for Tuesday pick up to be delivered to Tauranga Wed Thursday. My wife drove to Tauranga to receive. Apparently it missed pickup so could not be deliverered as paid in advance for. After many phone calls and broken promises it is now after sitting arround for 3 days waiting for pick up today Friday. Still they have not arrived to pick up. Worst service ever.
    Rating by: Bruce  |  Rating posted: 3rd Aug, 2018  |  Contact: Bruce Forlong   |  Job date: Aug, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    Bruce3rd Aug, 2018More details…
  • 8%
    "The worst company to deal with. Would never deal with management again, but drivers were friendly. They did not pick up goods at the time agreed and it was weeks until they finally picked up most of it. They missed the biggest item which was top of the list and then blamed it on the person who had been storing it all for us! Refused to pick up missing item, repeatedly blaming the person storing it, even though the contract was not with them at all. Finally offered a small discount (that wouldn't cover getting it shifted), but when we wouldn't accept that, they eventually picked it up and kept it in storage (hostage) until we paid the bill, which was actually the first time they had asked for payment. We paid it immediately and finally got the item over 2 months after we had first accepted their quote."
    Rating by: Isobel  |  Rating posted: 2nd Aug, 2018  |  Contact: Kendall Milham  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 30%
    Isobel2nd Aug, 2018More details…
  • 3%
    "The Worst company i have ever dealt with. We booked in AA Carries for an allocated time slot of between 1pm and 2 pm. We called AA carries at 11 am to make sure they are on schedule with the booking they advised that they would be there at 1pm. we called back again at 12:30pm and they advised that they would be turning up closer to 2 pm. We called again at 2:20pm and AA Carries advised that the can't get hold of the driver and cant give a time and that we should just wait. After talking with the the lady taking care of our booking she decide to talk to the manager about options. The managers response was we have 2 options . Option 1 - we could cancel our booking Option 2 - We wait until the truck turns up. Our response was that we would wait be would like to know a time frame of when the truck will arrive. The Lady again phoned her Manager and his response was that AA Carries was cancelling the booking and we are not to expect to see any truck or mover to arrive. We are completely shocked at their ability to communicate and absolutely amazed they just completely canceled our booking and left us with no movers or apology. I cant believe a company like this can survives in a competitive market.

    I would completely steer well clear of this company.
    Rating by: Karl  |  Rating posted: 27th Jul, 2018  |  Contact: Nicole Veale  |  Job date: Jul, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    Karl27th Jul, 2018More details…
  • 10%
    "Would never use this company again. Members of our family have used this crowd 5 times and we have recommended them to lots of other people, but never again. My daughter rang to book them and told the person who answered the phone the driveway was steep and they may need to come and have a look. The office person looked there property up on Google and said it would be fine. Well it wasn't, the truck got stuck at the top of the driveway on arrival and made one he'll of a mess of the property, as well as spilling diesel so the truck had trouble getting out of the driveway, it took approx an hour to get out which they charged my daughter for. They did send a rep out at our request who was useless and the Manager has not bothered to call back in spite of numerous phone calls. I have photos of the damage and will be putting them on Facebook and sending them to the Local paper"
    Rating by: Carolyn  |  Rating posted: 20th Jul, 2018  |  Contact: Emmett Sheehan  |  Job date: Jul, 2018
    Communication: 0%  |  Quality: 20%  |  Reliability: 20%  |  Value: 0%
    Carolyn20th Jul, 2018More details…
  • 55%
    "the guys worked reasonably quickly at both houses however they wer not careful with our furniture They didn't prottect the items with blankets ,they tied a thick strap around a delicate black lacquer unit, causing damage They dragged the unit across rimu flooring, & our large mahogany didning table has been scratched in a number of places.
    When they had finished, we were asked for more money
    I sent in a complaint 2 weeks ago; I have hadf no reply
    I cannot recommend this company to anyone
    Rating by: carole  |  Rating posted: 16th Jul, 2018  |  Contact: can t remember ??Gary  |  Job date: Jun, 2018
    Communication: 20%  |  Quality: 20%  |  Reliability: 100%  |  Value: 80%
    carole16th Jul, 2018More details…
  • 100%
    "great service from chaz at AA Auckland Carriers -went out of his way to help-very skillful and experieced carrier-much appreciated-.AA did a job for us ex Dunedin to Auckland and that was very well handled as well,tks so much"
    Rating by: warwick  |  Rating posted: 13th Nov, 2017  |  Contact: warwick henderson  |  Job date: Nov, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    warwick13th Nov, 2017More details…
  • 50%
    "I'd used AA Carriers some years ago, and found them good, so was pleased when their price estimate came back as very reasonable. However, I was quite disappointed in my experience with them this time around. The two guys they sent were very young and inexperienced and, frankly, just a bit too rough and ready. A lot of our furniture got dented, scratched, or hit the wall leaving paint marks. I understand that dings
    sometimes happen when moving, but the guys were just a bit too carefree and so there were a lot more dings than I'd reasonably expected.

    They showed up a full half hour earlier than the booking time, which wasn't too much of an issue but did mean a mad scramble to get the items we'd been leaving till the last minute (e.g. fridge perishables) packed! The truck they sent was a huge one - far far bigger than we needed, and far bigger than I'd used previously for similar sized moves. I think they probably sent this truck because the two guys moving were inexperienced, so they didn't really pack anything vertically/stacked at all. As a consequence, though, the truck wasn't able to fit down the driveway, meaning that items had to be carried the last distance, and the job took longer than expected.
    Rating by: Megan  |  Rating posted: 15th Sep, 2017  |  Contact: Kendal Milham  |  Job date: Aug, 2017
    Communication: 70%  |  Quality: 40%  |  Reliability: 60%  |  Value: 30%
    Megan15th Sep, 2017More details…
  • 80%
    "Nice team of guys very courteous to my parents and helpful. Worked late into the evening for us and very careful with all our goods including paintings. "
    Rating by: Anna  |  Rating posted: 24th Jun, 2017  |  Contact: Kendall  |  Job date: Jun, 2017
    Communication: 80%  |  Quality: 80%  |  Reliability: 80%  |  Value: 80%
    Anna24th Jun, 2017More details…
  • 95%
    "Guys were quick, friendly and knowledgable - got stuck in and did the job really quickly. Turned up pretty late but I guess it's hard for these guys to know how long the previous job will take so happy to cut them some slack. "
    Rating by: Nick  |  Rating posted: 31st Mar, 2017  |  Contact: Unsure  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    Nick31st Mar, 2017More details…
  • 100%
    "Excellent service early for pick up fast efficient and very careful. Listened to what we needed moving fitted extra stuff in truck including large potted tree. Nothing was too much bother"
    Rating by: Pru  |  Rating posted: 16th Feb, 2017  |  Contact: Royden and Nick  |  Job date: Feb, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pru16th Feb, 2017More details…
  • 100%
    "I just wanted to let you know that I was really impressed with the guys that moved my furniture on the weekend – they did an excellent job. Lu and Chaz were friendly, fast, efficient, careful, strong and polite and just got on with the job – despite some things being rather awkward and heavy to move.
    It couldn’t have gone any smoother – even though we had heavy rain at times and two locations to pick up gear from before going onto the final destination (all in completely different parts of Auckland).

    I would definitely recommend your services to others. I have to move again in another 6 months – which is a headache in itself - but knowing now it won’t be a drama is a load off my mind.

    Thanks again guys. I really appreciated your work. Job well done.
    Rating by: Lynley  |  Rating posted: 17th Oct, 2016  |  Contact: Lutena and Chaz  |  Job date: Oct, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lynley17th Oct, 2016More details…
  • 65%
    "3 men and 1 truck very efficient and courteous, the truck was 6 hours late very poor management, caused untold stress for the household and I an sure the men moving gear well into the night."
    Rating by: Pris  |  Rating posted: 18th Aug, 2016  |  Contact: Pris  |  Job date: Aug, 2016
    Communication: 80%  |  Quality: 90%  |  Reliability: 0%  |  Value: 90%
    Pris18th Aug, 2016More details…
  • 95%
    "A job well done, quick and courteous."
    Rating by: Phil  |  Rating posted: 1st Aug, 2016  |  Contact: Brogan  |  Job date: Jul, 2016
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Phil1st Aug, 2016More details…
  • 100%
    "super fast to organise aa carriers to move us, good pricing and helpful staff. moving was a breeze using them, would recommend to anyone"
    Rating by: kim  |  Rating posted: 19th Jul, 2016  |  Contact: kim taylor  |  Job date: Jul, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    kim19th Jul, 2016More details…
  • 3%
    "Simply the worst ever; what they didn't damage they lost. Would rather Cowboys did the job. Unhappy would be an huge understatement It is clear the emploies do not care for other peoples personal belongings or to follow up on the botched job in any professional manner."
    Rating by: simon  |  Rating posted: 13th Jul, 2016  |  Contact: AA Carriers  |  Job date: Jul, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    simon13th Jul, 2016More details…
  • 90%
    "The young man who made the delivery in Christchurch went above and beyond!"
    Rating by: Wendy Jackson  |  Rating posted: 10th Jun, 2016  |  Contact: Christchurch delivery person  |  Job date: Jun, 2016
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Wendy Jackson10th Jun, 2016More details…
  • 100%
    "A small job but quickly and professionally carried out by two friendly polite young men. Certainly recommend them"
    Rating by: Sandra  |  Rating posted: 19th Apr, 2016  |  Contact: AA Carriers  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sandra19th Apr, 2016More details…
  • 100%
    "Two very polite and hard working men arrived to move us, I could not ask for a better service, nothing was a problem, I highly recommend AA Carriers"
    Rating by: Alan  |  Rating posted: 13th Apr, 2016  |  Contact: Jaime  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alan13th Apr, 2016More details…
  • 95%
    "Awesome service! The guys were punctual and once there quickly cracked into it. We really appreciate how professional they were and it's great to have help like that
    in a stressful time.
    Rating by: Jane  |  Rating posted: 29th Mar, 2016  |  Contact: Rob and T  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Jane29th Mar, 2016More details…
  • 100%
    "last december i was stuck in hospital only 6 and a half months pregnant with complications i had ordered a mattress to be delivered but i had locked the gate to our house so made it impossible for he delivery vechile to get down after ringing and great communication on there behalf i offered another address for it to be dropped of to, however this amazing delivery man darryl cared my mattress over the fence down a windy drive way up a number of stairs and left it safely at my front door! i have only just got out of hospital and had the chance to sleep on my new mattress! awesome delivery highly recommend! thank you"
    Rating by: Sarah  |  Rating posted: 26th Feb, 2016  |  Contact: Darryl  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sarah26th Feb, 2016More details…
  • 100%
    "The guys were all great, quick but careful, nothing was an issue for them."
    Rating by: Liz  |  Rating posted: 28th Jan, 2016  |  Contact: Scott, JJ, Tawhai  |  Job date: Jan, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Liz28th Jan, 2016More details…
  • 100%
    "Really recommend AA Carriers to anyone looking for goods moved in an efficent and friendly manner. "
    Rating by: Opal  |  Rating posted: 21st Jan, 2016  |  Contact: AA Carriers  |  Job date: Jan, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Opal21st Jan, 2016More details…
  • 100%
    "Nothing was too much trouble for the boys during our recent move - everything from crystal to the granite table was treated with great care, hence no casualties. The team worked tirelessly for 11 hours - were most polite, happy and professional in every way - they listened to our requests and carried them out as required. They are great ambassadors for this company."
    Rating by: Jennifer  |  Rating posted: 24th Nov, 2015  |  Contact: AA CAuckland Carriers  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jennifer24th Nov, 2015More details…
  • 100%
    "I got AA Carriers to move me up north from Auckland. The boys were helpful, friendly and made the day very stress free and easy. they took great care of our things, and even after the whole day taking around 8-10 hours, kept positive and kept working hard throughout the day. The office staff was very helpful and friendly and was more than happy to answer all my questions and talk through things like insurance so I understood properly. Highly recommend AA Carriers to anyone wanting a stress and hassle free move"
    Rating by: Debbie  |  Rating posted: 16th Nov, 2015  |  Contact: Larissa  |  Job date: Sep, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Debbie16th Nov, 2015More details…
  • 100%
    "Rob and his team Dan and Daz moved us on Saturday.
    It was a huge job.
    The guys were great, very professional, helpful, good spirited, the truck was really tidy, they looked really tidy in branded shirts, and all up we were very impressed and very grateful.
    They were great and a did a very good job.
    Rating by: Susan  |  Rating posted: 28th Oct, 2015  |  Contact: Rob  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Susan28th Oct, 2015More details…
  • 93%
    "This is the second move that has been done for, that has been stress less by the crew on both occasions.
    I would highly recommend this company to anyone interested. Thankyou all once again.
    Rating by: Lesley  |  Rating posted: 24th Oct, 2015  |  Contact: Mikoin Truck 339  |  Job date: Oct, 2015
    Communication: 80%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Lesley24th Oct, 2015More details…
  • 100%
    "Very efficient and careful crew a credit to AA carriers"
    Rating by: Jason  |  Rating posted: 14th Oct, 2015  |  Contact: Daz and Chad  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jason14th Oct, 2015More details…
  • 95%
    "Worked with speed and care. Polite and respectful. My husband (unaware that he had) dropped some cash and they found it and returned to us immediately. Recommend"
    Rating by: Bronwyn  |  Rating posted: 10th Oct, 2015  |  Contact: Hanna, Truck 392  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Bronwyn10th Oct, 2015More details…
  • 95%
    "I was really impressed by their great attitude and sense of humour. It was
    obvious they had a long day, but they did their job professionally and with
    a smile.

    I wanted to make sure that Rob and Dan were acknowledged because it's the people
    that build the reputation of a company, particularly in a service oriented
    industry such as AA Carriers. "

    Rating by: Jehan  |  Rating posted: 28th Sep, 2015  |  Contact: Rob and Dan  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Jehan28th Sep, 2015More details…
  • 5%
    "Arrived 2 hours late. Careless with my possessions. Difficult to deal with. Cannot go into detail due to reaction from this company. "
    Rating by: Lesley  |  Rating posted: 15th Sep, 2015  |  Contact: Brogan  |  Job date: Sep, 2015
    Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 0%
    Lesley15th Sep, 2015More details…
  • 100%
    "The guys we had (Rob, Dan and Daz) were fantastic throughout, very careful, diligent and thorough. We could not have wished for a better team to help us move. It was an extremely long day with such a big house to move, but they did it in a very professional manner.
    Rating by: Bob  |  Rating posted: 9th Aug, 2015  |  Contact: Rob, Dan and Daz  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bob9th Aug, 2015More details…
  • 100%
    "Couldn't fault the service we received from AA Carriers during our recent house move. The three staff supplied for the job were friendly, patient, efficient and enthusiastic, the job was done very quickly and a lot of care was taken so no damage. This resulted in a very stress free and low cost house move. Had used AA Carriers also ten years prior to this and four years before that, also no complaints and very satisfied with the service, would recommend without hesitation. "
    Rating by: Tracey  |  Rating posted: 30th Jul, 2015  |  Contact: AA Carriers, contact person Brogan (job no 109378)  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tracey30th Jul, 2015More details…
  • 100%
    "Our sincere thanks to your cheerful moving team that we met with on Saturday when we moved from Auckland to Ngatea.

    They were a wonderful happy friendly efficient team that carried out our move so well. They certainly gave the impression that they all enjoyed what they do.
    So a very BIG THANK YOU to them all.

    They were all so very courteous right through and asked where everyhing was to go which was a great help when all was finished and we were left to sort out. .


    Rating by: Brian and Natalie  |  Rating posted: 5th May, 2015  |  Contact: Brogam Milham  |  Job date: May, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Brian and Natalie5th May, 2015More details…
  • 100%
    "We had a great experience, we had 3 guys who did an excellent move. They looked after us and our household of boxes, wrapped our larger items in blankets and moved our 150 kg dining room table without complaining ;D We moved damage free and were very happy with their service.

    We did however have not such a good experience with Platinum Deliveries, they thought we booked them to move us, and they called us the night before to tell us they had subcontracted our move to a random company Suburban Metro Relocations. When I called Suburban Metro Relocations to tell them were booked with another company they tried to scare us out of using AA - told us lots of bad things about them and put the sh1ts up us the night before we moved our whole home contents - very unethical way to get business! Be aware of them both."

    Rating by: Natasya  |  Rating posted: 29th Mar, 2015  |  Contact: Jamie Allingham  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Natasya29th Mar, 2015More details…
  • 100%
    "Yesterday I used AA Carriers to move from Remuera to Silverdale.

    I could not have asked for a better move!
    The two gentleman from AA Carriers were so incredibly helpful and friendly. Nothing was a bother for them and they moved all my things carefully and quickly with a smile on their face.
    I will definitely be calling AA Carriers for my next move!

    Rating by: steph  |  Rating posted: 17th Mar, 2015  |  Contact: Brogan   |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    steph17th Mar, 2015More details…
  • 100%
    "On Thursday the 26th February 2015 I used AA Carriers to move the contents of my house, from 2 Claret Place to 226 Forest Hill Road. unfortunately I cannot recall he names of the two guys who did the move I hope you can look them up. They were efficient, friendly, organised and I was so impressed with the care they took with our belongings. These two are a massive asset to your company and represent your brand well. A+++
    So impressed, I have been telling everybody.
    Rating by: Tammy  |  Rating posted: 3rd Mar, 2015  |  Contact: Larissa Gunton  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tammy3rd Mar, 2015More details…
  • 88%
    "Just sending to say how happy I was with your boys and your firm when you shifted my home a fortnight ago.
    First there was a leaflet in my letter box and when a friend told me to Google for movers up came your name there too but what made me select your firm was the recommendation of The Mad Butcher. I feel he is to be trusted and I was not disappointed. We arranged between 10.0am and 12.0. Your firm rang me at 9.45am to tell me the boys would be there in about half an hour. Very good communication. And the boys did a superb job, making the day so very much easier.

    Thank you Larissa and AA Carriers.

    P.S. Could not comment on price because did not go for any other quotes.
    Rating by: Nicky  |  Rating posted: 3rd Mar, 2015  |  Contact: Larissa Gunson  |  Job date: Feb, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    Nicky3rd Mar, 2015More details…
  • 90%
    "Very happy with the service! The guys were fast, polite and careful with all our furniture.

    Made the frustrating job of moving into a smooth, easy task.

    Would definitely use again and recommend. "

    Rating by: Christy  |  Rating posted: 4th Feb, 2015  |  Contact: Christy  |  Job date: Jan, 2015
    Communication: 80%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    Christy4th Feb, 2015More details…
  • 100%
    "Excellent alround service received"
    Rating by: Peter  |  Rating posted: 4th Feb, 2015  |  Contact: Brogan  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter4th Feb, 2015More details…
  • 100%
    "I enlisted the services of AA Auckland Carriers to help move my parents lifetime worth of belongings from a home on the hill to a new place on the flats of Christchurch.

    The guys did a faultless job on a super hot day, and their laughter and banter lifted every ones spirits.

    AA Carriers were recommended to us and we will certainly recommended to others.

    Huge thanks,"

    Rating by: Phil  |  Rating posted: 27th Jan, 2015  |  Contact: Brogan Milham  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Phil27th Jan, 2015More details…
  • 25%
    "These guys were pleasant but damaged our walls, ceiling and furniture. Careless. Never again."
    Rating by: Michele   |  Rating posted: 14th Nov, 2014  |  Contact: Can't remember   |  Job date: Nov, 2013
    Communication: 50%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Michele 14th Nov, 2014More details…
  • 0%
    "Beware! Truck was an hour late, no contact until we called to make sure they were coming. charged more for the call out fee using excuse of traffic. We paid insurance with them. Heaps of damage to our furniture which we have had to throw out its that bad. We witnessed the guys dragging our items and throwing around items without care. When reporting the damage we have found to be ignored and also actually laughed at with the person at the company saying "It's not my problem" and hanging up. We haven't been given a copy of anything on the day and has taken almost three months to finally get a receipt so that we can take this to the disputes tribunal. BEWARE !!!!!"
    Rating by: Sandra  |  Rating posted: 13th Oct, 2014  |  Contact: AA Carriers Contact Jamie Allingham  |  Job date: Jul, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Sandra13th Oct, 2014More details…
  • 100%
    "Rob and Sean did an excellent job, they were quiet, professional, careful, fast and strong: everything you'd want in a moving team!
    Do make sure you get the right company, I'm told some of the bad ratings on here are from the copycat outfit: I really couldn't fault the job that Auckland Carriers did for me.
    Rating by: Louise  |  Rating posted: 24th Oct, 2013  |  Contact: Brogan Milham  |  Job date: Oct, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Louise24th Oct, 2013More details…
  • 100%
    "At short notice we were squeezed in but were warned and kept upate with thier ETA. After starting thier day early these three men didn\'t finish our job until going on 8.30pm on Sat night. What cheerful pleasant and obliging men they were with nothing a bother and taking great care even at the end of their day. They made what was a stressful time the best we could expect.
    Rating by: Christine  |  Rating posted: 11th Nov, 2012  |  Contact: Not Sure But Three Men  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Christine11th Nov, 2012More details…
  • 8%
    "these guys SUCK big time. it took them 6 bloody hours to move a 2 bedroom apartment. just because they charge hourly they too so long.
    NEVER use them again.
    they are rude, don\'t know what they\'re doing and don\'t treat the clients right. all they want is your money.
    had a really bad experience in our move and will never use them again
    Rating by: Marjan  |  Rating posted: 8th Nov, 2012  |  Contact: Tony  |  Job date: Oct, 2012
    Communication: 0%  |  Quality: 10%  |  Reliability: 20%  |  Value: 0%
    Marjan8th Nov, 2012More details…
  • 98%
    "They did a great job moving our 5 bedroom household across Auckland, and despite poor access at the destination they were efficient and cheerful as they carried everything up the driveway. Nothing got broken, they arrived exactly when they said they would and the final price was about what we had expected. We would definitely recommend them to others."
    Rating by: Ben  |  Rating posted: 26th Aug, 2012  |  Contact: DAve  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Ben26th Aug, 2012More details…
  • 95%
    "We had no problem with AA Carriers. They did turn up an hour late, but only paid for the time they were with us. Communication from the office was good - they let us know they were running behind. The three \'lads\' couldn\'t have been more helpful and friendly. Our driveway is difficult which they negotiated extremely well. The wouldn\'t let us handle anything, nothing was too much effort for them. Best money spent on our move. Would recommend."
    Rating by: Dee  |  Rating posted: 21st Jun, 2012  |  Contact: Jason (Driver)  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Dee21st Jun, 2012More details…
  • 100%
    "We used Richard and his team from AA Auckland Carriers for our move on Friday. They were amazing and I can’t recommend them highly enough. They arrived on time, were polite and extremely professional throughout the move. Nothing was a problem for them. They were careful with our furniture and took extra care with fragile items. We had a huge house lot and they were able to stack and move it all in one go which is something other moving companies said they were unable to do. The guys were patient and never lost their good humour or impeccable manners even when they were left sitting round while we waited for settlement to happen. All our furniture arrived in perfect condition and both houses were left without a scratch on them. We have moved a number of times with different moving companies and AA Auckland Carriers were by far the best company we have ever used. I have read the feedback on here and all I can say to the negative feedback is that you can’t have been dealing with Richard and his team. If you want a professional, respectful and efficient mover I would definitely deal with Richard."
    Rating by: Barbara  |  Rating posted: 13th Aug, 2011  |  Contact: Richard  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Barbara13th Aug, 2011More details…
  • 10%
    "We have just used AA Carriers, having move many times before, I had borrowed boxes with their contact details so decided that being such a large company, how could I possibly go wrong !

    Well, the move was the most stressful and unpleasant I have ever had to endure.
    The truck arrived an hour late, claiming one of the guys had slept in - I actually applauded their honesty.
    They then arrived, and we felt that we were a real inconvenience to their day !!! Is this not their job
    They treated our furniture so badly, knocking into walls and doors continuously, and treated me with utter contempt and disdain when I asked them to please be careful.

    They used intimdtation and the entire process was absolutely awful.

    When asked to pay at the end - I didn\'t agree with the amount - apart from an additional half an hour added to the time, which I just left, they had added insurance onto the amount which I hadn\'t agreed. They were so unpleasant and told me to call their supervisor at the depot which I did. The conversation with him didn\'t go much better, and he put me on \"hold\" while talking to the guys in the truck on the radio - which I could hear, and which was downright rude and disrespectful. All the while my partner was having abuse hurled at him by the driver of the truck, who was calling him all sorts of names and acting very aggresively.

    I asked to speak to a manager, to whom I was transferred, who hardly bothered to listen to the story he was so busy defending the driver and refusing to believe that there was anyway that they might have mis-comunicated the details of the form to us about the insurance and what was required at the outset of the move (Should this not be discussed at time of quoting when one is not so stressed on moving day !)

    The insurance amount was reluctantly removed, but the service that I paid for was hardly service. I will never use this company again, in case there was any doubt, and I will be getting this experience voiced everwhere I can to try and ensure that other unsuspecting people do not have to endure the horriffic experience we had to.

    I have contacted them asked for regional manager contact details to write a letter to, and have been given the same details of the person with whom I dealt on Saturday !! Not a good start !Price that was initially quoted and the price that was charged is not the same. There were a few hidden fees that was conveniently left out. Service is good but im not very satisfied with the work ethics. I will not recommend them.

    Rating by: Rob  |  Rating posted: 9th Nov, 2010  |  Contact: Tony  |  Job date: Oct, 2010
    Communication: 10%  |  Quality: 10%  |  Reliability: 10%  |  Value: 10%
    Rob9th Nov, 2010More details…
  • 38%
    "Movers arrived 2 hours late, but I was kept up to date by the depot. Main issue is with the care taken with our belongings. Our near new fridge ended up heavily scratched and missisng a wheel. Items were dragged or lifted by one person when two were needed to keep it under control.

    I wouldn't use this company again."

    Rating by: Hayden  |  Rating posted: 13th Dec, 2009  |  Contact: Tim  |  Job date: Dec, 2009
    Communication: 70%  |  Quality: 10%  |  Reliability: 20%  |  Value: 50%
    Hayden13th Dec, 2009More details…
  • 83%
    "Seven months after our move with this crowd, I discovered last weekend that two travel wallets have disappeared, containing two of our passports, as well as music DVDs, and who knows what else! I had to apply for an urgent replacement passport yesterday at a cost of $300 because we're departing for overseas next week and therefore require it urgently, after having reported it stolen to the Police, so I am really angry to say the least. These items were obviously stolen and I will be making an official complaint to the company."
    Rating by: Cynthia  |  Rating posted: 13th Jul, 2009  |  Contact: Telephonist  |  Job date: Dec, 2008
    Communication: 90%  |  Quality: 90%  |  Reliability: 80%  |  Value: 70%
    Cynthia13th Jul, 2009More details…
  • 28%
    "they arrived late, they had told me the wrong price by $150.00 and then demanded payment - i am actually looking at taking legal action. but the guys that did the job were great."
    Rating by: Mandee  |  Rating posted: 3rd Mar, 2009  |  Contact: Jan/Karen  |  Job date: Feb, 2009
    Communication: 10%  |  Quality: 80%  |  Reliability: 20%  |  Value: 0%
    Mandee3rd Mar, 2009More details…
  • 100%
    "They have moved my house and seprately our business in the last few months and both jobs the guys were super friendly, extremely efficient and didn't damage anything. Can't recommend them enough. "
    Rating by: Alisha  |  Rating posted: 14th Dec, 2008  |  Contact: Andrew  |  Job date: Aug, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alisha14th Dec, 2008More details…
  • 60%
    "I booked in for a moving job for Thursday 1-Nov.

    They initially promised to arrive between 12noon -2pm, 2pm came and went ? no updates, no phone calls. I and my partner had to call them every now and then just to ask for an update ? very frustrating. Every time we call we were promised that we will be there 'soon'.

    If they couldn?t make it on time because they simply got 'tied up' with another job, they shouldn?t have made empty promises in the first place!

    Moving one bedroom worth of stuffs is not too much to ask for! In fact we waited 5 hours to get them to move medium-sized boxes, 1 stand fan and 2 suitcases!

    They eventually arrived at 5pm, and that?s about 5 hours wait on our part because we have been waiting since 12noon!

    At $80/hr+30mins surcharge, this is not exactly the cost-effective option as I know other companies (i.e. Tiger) do not impose a 30min surcharge.

    Bad experiences aside, the movers were pretty apologetic and once the two strong men arrived they went to work straight away.

    Although I must say I?m pretty impressed with their professionalism and the fact that they?re able to move my things 8 floors up to my new apartment on Queen St itself, all this during the evening peak hour traffic.

    If I ever want to hire a mover again, I might have second thoughts about AA Auckland Carriers.


    Rating by: John  |  Rating posted: 1st Nov, 2007  |  Contact: Craig  |  Job date: Nov, 2007
    Communication: 50%  |  Quality: 100%  |  Reliability: 20%  |  Value: 70%
    John1st Nov, 2007More details…
  • 94%
    (no comment)
    Rating by: Pene  |  Rating posted: 18th Feb, 2007  |  Contact: Nigel  |  Job date: Dec, 2006
    Communication: 75%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Pene18th Feb, 2007More details…
  • 100%
    "Very good service. The guys worked very quickly and moved some difficult pieces with ease. Very efficient and good value for money. I would definitely use them again and recommend to others."
    Rating by: Susie  |  Rating posted: 9th Feb, 2007  |  Contact: Not Sure  |  Job date: Dec, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Susie9th Feb, 2007More details…
  • 88%
    "We moved house over Easter and used AA Auckland Carriers - they did a great job - it was a big move. They worked efficiently and got the job done in good time. We'd certainly use them again - it was a pleasant experience."
    Rating by: Rene  |  Rating posted: 23rd Aug, 2006  |  Contact: Tamara   |  Job date: Apr, 2006
    Communication: 75%  |  Quality: 100%  |  Reliability: 75%  |  Value: 100%
    Rene23rd Aug, 2006More details…

Unauthenticated ratings (1)

  • 45%
    "They arrived 1.5 hours late. "
    Rating by: Rebecca  |  Rating posted: 10th Jan, 2010  |  Contact: AA Auckland Carriers  |  Job date: Jan, 2010
    Communication: 10%  |  Quality: 90%  |  Reliability: 10%  |  Value: 70%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Rebecca, 10th Jan, 2010More details…

Full name of the contact person undertaking the work on behalf of this business

An email will be sent to this address to authenticate your feedback. If you don't get the email, please check your spam folder. This email address will NOT be published on, provided to this business or made available to third parties

Please confirm your email

Write about your experience. The more information and details you give, the more credible to other users your rating will be. Be as descriptive as possible - there's no limit

You can only leave a rating if you have engaged this business to work for you.

Check this box if you wish to receive occasional news and prize emails from