Absolute Domestics / Cleaning Services

Is Absolute Domestics your business?
  • 0%
    "Beware of this company. Hired to clean. Did not clean what was asked. Complete rip off. Then Bev brushed it off & said not there problem. Would never ever use again."
    Rating by: Brian  |  Rating posted: 2nd Feb  |  Contact: Bev  |  Job date: Jan, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    2nd FebMore details…
  • 8%
    "Wow, where do I start? After months of renovating, stressed & exhausted, I couldn't bare the thought of then cleaning the house before we moved back in so I thought it would be easier & less stressful to just get in a cleaning company to do the job. So I contacted ABSOLUTE DOMESTICS to do a full clean before we moved back home. I explained how dirty & dusty it was from the renovations & also there were builders hand prints everywhere. We also had an existing bathroom (that the builders had been using) & a new bathroom that we wanted cleaned as well. I expressed that we wanted everything fully cleaned regardless of the time that it took. So two days out from Christmas '17' on the Saturday morning we turned up to meet Melissa at the house so that she could clean. We explained that we were moving back in that day so would wait until she was finished with the clean, no rush, to just give us a call when she was done. The house was completely empty of everything, no furniture at all, & so my husband & I left the house to go pack & so that the cleaner could get in & do her thing, so we thought it was pretty straight forward and relatively easy for her. After three and half hours of cleaning the cleaner had contacted me to say she would be finished in half an hour, so four hours all up cleaning. We had a pretty stressful time over the previous few months & we were also moving back home two days out from Christmas, so when I came back to the house I briefly spoke with Melissa who said that the new carpets were really hard to vacuum & there was lots of dust. I had a brief look & noticed that she had vacuumed the carpets but did not look any further (stressed & tired) as I never thought it would not have been done. So I paid her the cash $220 & she left. It wasn't until after she had gone that I realised that the carpets was pretty much all that she had done. I was furious, I would have done that myself instead of paying someone $220 to vacuum my lounge & three bedrooms! I instantly rang the company but could not get ahold of them since it was the weekend. We had to move back into a dirty house as we had the moving truck ready to go. I then had to wait until the Wednesday after Christmas to get ahold of the company to explain. They asked if I could take photos of proof, which I did & send them through, which I did. They said they were going to get ahold of Melissa to see what happened. They asked me what I was expecting to get from this & i responded we just wanted to get the house cleaned & to pay the money for the job done so haven't thought that far. They said that they would be in contact after they had viewed the photos & got in touch with Melissa. A few weeks later they contacted me again saying that they couldn't get ahold of Melissa & again asked what I was expecting from this so I said a refund. The woman I spoke with said she would talk with her manager & get back to me. These same phone calls went on through January, then yesterday Absolute domestics contacted me again saying that they couldn't get ahold of Melissa & that she had done this to another customer but that they would not give me a refund as their cleaners are independant contracters so its not on them. I am appalled that this company has done this to us but then they also admit that it has happened to others & their excuse is that their cleaners are INDEPENDANT CONTRACTORS!! So bascially they wipe their hands. Be warned do not use this company. If only I had seen the Nocowboys reviews previous to this experience, which we did not need after a stressful time. I will be advising everyone I know to steer clear of this company & to also read reviews."
    Rating by: Geraldine  |  Rating posted: 1st Feb  |  Contact: Melissa  |  Job date: Dec, 2017
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 10%
    1st FebMore details…
  • 0%
    "3 hour service =$180 nothing was done in three hours I was expecting whole hour to be completed only 1 bathroom cleaned and two windows. Waste of money really never hire this company always give contract to complete whole hour at fixed price via other cleaners. This was number one on google I believe only because the company is doing well internationally or is ripping others off with there bogus cleaning service.

    After the clean they said this sort of job will take 10 hours to complete if they told me from the start they can't do this job I would of hire other cleaner from the start. Very disappointed"

    Rating by: Shane  |  Rating posted: 9th May, 2017  |  Contact: Monica  |  Job date: May, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    9th May, 2017More details…
  • 13%
    "I paid $300 for a six hour end-of-tenancy clean. I asked for general clean, with special attention to windowframes, lightshades, ceilings and floors.

    In six hours, she cleaned the windowframes, two light shades, and broke another lightshade.

    There was a smear of tomato sauce still on the floor. There were still cobwebs in the corners.

    When I complained, the company rang back to say:

    - she had done the ceilings (she clearly hadn't)

    - the smudge on the floor was rust and she'd scrubbed and scrubbed it (I sprayed it and it wiped up immediately) - she had done all the lightshades (ahahaha yeah right - they had not been touched, I have photos). - they implied that my house was totally filthy and that I should have booked three days (at $50 an hour). They grudgingly offered that she could come back and clean the lightshades "again". I am FURIOUS. I paid other cleaners to come in the next day, and they blitzed everything in six hours easily. And they only cost $20/hr!"

    Rating by: Donnelle  |  Rating posted: 11th Mar, 2017  |  Contact: Betty  |  Job date: Mar, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    11th Mar, 2017More details…
  • 0%
    "I\'m absolutely appalled by the service provided AD. Poor communication with staff, unhelpful over the phone. Clean was mediocre. Give them a miss! 3 hr clean = 150 dollars. Cleaner gets 30 dollars per hour. That\'s a nice 20 per hour for company that does bugger all. Give a miss. "
    Rating by: Orchid  |  Rating posted: 25th May, 2011  |  Contact: Glenda/Katrina  |  Job date: May, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    25th May, 2011More details…
  • 19%
    "I was looking for a company to spring clean my house, top to bottom. Saw varies ads for this and settled on this company.

    Spring clean it was not, i was disappointed and have not used them since."

    Rating by: Kerryn  |  Rating posted: 9th Feb, 2007  |  Contact: Sorry, Name Is Forgotten  |  Job date: Nov, 2006
    Communication: 25%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    9th Feb, 2007More details…

Phone number
0800663987

Physical address
Auckland

Categories we service
Cleaning Services

Areas we service
Auckland City and Suburbs

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