Ace Air Conditioning / Air Conditioning & Refrigeration

Is Ace Air Conditioning your business?
  • 23%
    "arranged a job for the afternoon, the serviceman arrived first thing in the morning. he even showed me his job sheet marked for 9am start. had to change my day since the tech was already onsite. had told Blair i wanted after 3pm but i guess he didn\'t listen. the serviceman was appologetic about the stuff up but it clearly wasn\'t his fault. did a good job & was impressed with his work ethic, the bill was a shocker tho. good technician, bad administration."
    Rating by: Dave  |  Rating posted: 10th Sep, 2010  |  Contact: Blair  |  Job date: Aug, 2010
    Communication: 10%  |  Quality: 70%  |  Reliability: 0%  |  Value: 10%
    10th Sep, 2010More details…
  • 78%
    "the serviceman was very good at his job, was polite & jovial & was very quick at his work, cleaned up after himself, & was impressed with his service. the price was rather excessive & when i rang Ace to discuss i was dealing with a vague man called Blair? who wasn't much help & never rang back. 1 good 1 bad, air cond runs better than when new so i guess thats the price you pay."
    Rating by: Jeff  |  Rating posted: 31st Dec, 2009  |  Contact: Paul?  |  Job date: Nov, 2009
    Communication: 60%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    31st Dec, 2009More details…
  • 38%
    "The work they did was ok. But to charge $500 for under one hour of work for two people to uninstall an air conditioner seems a little expensive and on top of that they tried to charged me for the quote so don't be confused by the "free quotes" which is written on the side of the vans. On the invoice for doing the quote 1.5 hours and 15KM of travel time is stated which seems a lot to visit a Queen St address. But a least the fee for that is resonable at $57 per hour.

    So in short no complains about their workmainship but I would not use them again."

    Rating by: Michael  |  Rating posted: 19th Dec, 2006  |  Contact: Unknown  |  Job date: Dec, 2006
    Communication: 0%  |  Quality: 50%  |  Reliability: 100%  |  Value: 0%
    19th Dec, 2006More details…
  • 94%
    "I found him to be very friendly and knowledgable. I was very impressed with the way he took his boots off and used drop sheets. After installing my air conditioning unit he cleaned up. I would most certainly recommend him to anybody."
    Rating by: Melissa  |  Rating posted: 4th Sep, 2006  |  Contact: Royce   |  Job date: Jun, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 75%
    4th Sep, 2006More details…

Unauthenticated ratings (1)

  • 33%
    "we have used Ace for a few years but have noticed in the last few the level of professionalism has dropped off. the best of them is a very professional serviceman called Paul. well presented & spoken, i have no problem with him. the boys that do our quarterly service are a scruffy bunch of what looks like school drop outs. they leave dirty fingerprints all over our ceiling & a mess in the carpark from washing filters, the service manager is extremely slow at sending quotes, at least a week & is very pricey, when querying anything he is not a confident speaker & i feel we are being ripped off. at our last quarterly service we were told we would get a quote for the repairs but were not told what was wrong, we were told it\'s company policy not to discuss with the customer(WTF) i rang another company for another quote, the serviceman arrived, gave us a quote on the spot & carried out the repairs & we were charged 40% less than Ace. sorry Ace, your not customer focused & your service sucks. we not longer use them."
    Rating by: Gill  |  Rating posted: 5th Mar, 2011  |  Contact: Paul  |  Job date: Jan, 2011
    Communication: 50%  |  Quality: 30%  |  Reliability: 30%  |  Value: 20%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Gill, 5th Mar, 2011More details…

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