Advanced Computers
Computer and IT Services in Rosedale (Auckland)

"Great service. Very friendly and very prompt. Would definitely go back for further repairs and would definitely recommend."

11th Jun  •  Rating by: Julie  •  Contact: Shirley  •  Job date: Jun, 2025

"I 1st went to Advanced Computers 27 years ago and I'm still going because they deliver Top service in a Friendly and Professional way. Yesterday the team updated software for me. They also Looked into why a windows 11 ex-lease computer I had bought elsewhere was actually not capable of using microsoft updates. Turns out, I'd been sold a machine incapable of properly running Win 11. They also sorted an external hard drive that had completely died....... They managed to save my valuable data and returned it to me fully functional! 5stars All the way. Here's to anothe 27 years. Thanks Advanced Computers :)"

30th May  •  Rating by: Tony  •  Contact: Karen  •  Job date: May, 2025

"Advanced Computers Rosedale is the #1 go to for our family and business repair and purchase requirements. Fast, efficient, competent, knowledgable, reasonably priced, and friendly Karen and staff genuinely go above and beyond to get the very best results for their clients. Such a relief to have found them!"

25th May  •  Rating by: Patricia  •  Contact: Karen & Technician  •  Job date: May, 2025

"Excellent repair and administration of my jobs thank you Melissa. Much appreciated."

3rd Jul, 2024  •  Rating by: Andrew  •  Contact: Melissa Murray  •  Job date: Jul, 2024

"when I visit the store, Mellisa helped me out and explain kindly how Advanced Computer is better than just getting my laptop at PBtech or other shops."

3rd Jul, 2024  •  Rating by: Darrel  •  Contact: Melissa Marray  •  Job date: Mar, 2024

"After a HDD drive failure and attempted data recovery they didn't identify my iMac as having a Fusion Drive (HDD and SSD working together for memory storage) and consequently totally stuffed up the data recovery. Further they made it impossible for me to do the data recovery else-where."

21st Jun, 2024  •  Rating by: Peter  •  Contact: Karen Zhang  •  Job date: Apr, 2024

"Very professional. Great service, fixed the problem and completed the job on time for a reasonable price."

19th May, 2024  •  Rating by: Astrid  •  Contact: Karen Zhang  •  Job date: May, 2024

"Melissa was friendly, kind and professional when we sent my daughters lap top in. Super efficient, great communications. Will recommend to family and friends."

9th Apr, 2024  •  Rating by: Jo  •  Contact: Melissa Murray  •  Job date: Mar, 2024

"Amazing service from Advanced Computers as usual. I have had quite a few computer issues that Advanced Computers have fixed. 2 desktop computers, and 1 tablet. Top class communication throughout service.
Melissa is an absolute pleasure to deal with. Always smiling and chatty when I drop off, and collect computers. She is a real asset to their business.
Would recommend Advanced Computers to all.
Thank you to Melissa and the team of technicians."

25th Mar, 2024  •  Rating by: Cheryl  •  Contact: Melissa  •  Job date: Feb, 2024

"I am writing to recognise the competent and helpful work done by Melissa Murray.
On Saturday 16 March 2024 I returned to Advanced Computers. By telephone on the day before Melissa had told me it was ready to collect. She told me: “If I need advice to log in to tell them. “ This was very sound advice.
I spoke to William and asked for his help to log in. He handed me my old hard drive to keep [sound practice for the customer]. At a nearby desk he connected my computer to various cables, the screen, mouse and keyboard. The screen came on and there were the words “Hello Warren.” Shielding my fingers I typed in my password and it worked instantly.
“The local supplier must have a demonstrable capacity to service and maintain the equipment.” This quotation comes from page 27 of the WHO book: ‘Selection of basic laboratory equipment for laboratories with limited resources.’ I am the co-author of this book.

As I had earlier told William by turning the computer off then starting it again myself I had ‘peace of mind.’ He agreed.
My sincere thanks to Melissa,
Warren Johns"

18th Mar, 2024  •  Rating by: Warren  •  Contact: One unnamed technician repaired my computer  •  Job date: Mar, 2024

"Charged extra to get job done within three days, was one week, refused to refund the extra charge, laptop returned with new issue, refused to give me full diagnosis after paying for diagnosis. did not preserve removed parts for me as I had asked, this poses security and privacy problems. they have lots of good reviews that upon further inspection seem implausible, BEWARE."

29th Feb, 2024  •  Rating by: Saul  •  Contact: Shirley  •  Job date: Feb, 2024

"great service - very clear in repair time frame. very proffesional . They identified the problem with my camera very quickly and provided cost of repair before proceeding and repair completed earlier than I was advised.
Great communication throughout whole process... 5 stars wouldnt hestiste to use a again."

3rd Feb, 2024  •  Rating by: Alice  •  Contact: Advanced Computers Ltd  •  Job date: Feb, 2024

"This business did a very professional job. They did everything that was asked at the time of drop off and did it within a few hours.
Great work Karen and team. 👍🙂"

3rd Feb, 2024  •  Rating by: Andi  •  Contact: Karen  •  Job date: Feb, 2024

"William and Melissa have been a delight to deal with, getting my 2017 Mac back up and running again after the Keyboard and Battery failed.

Both very helpfull, and keep me update to date on schedules.

Highly recomend Advanced Computers in Penrose."

1st Feb, 2024  •  Rating by: Aubrey  •  Contact: Willam and Melissa  •  Job date: Feb, 2024

"I have delt with Advances Computers for a number of years, we have been advised and assisted when getting new equipment, and when required repaired or updated our current units. I have never been anything but completely satisfied with their ability / expertise. managed by friendly staff plus great service I would recommend them to anyone"

27th Jan, 2024  •  Rating by: Roger  •  Contact: Karen Zhang  •  Job date: Jan, 2024

"A warm and cheery welcome, followed by an informative proceedure as to the set up for repairs etc
On completion of repairs technician answered my questions and confirmed the repairs completed."

13th Jan, 2024  •  Rating by: Rod  •  Contact: Not known - Refer Melissa Murray Reception  •  Job date: Nov, 2023

"Excellent customer service where the front of house was welcoming and kept me up to date of the progress of the job. Due to the unexpected it was going to take a little longer than schedulled, but with some skillful prompting from Melissa was completed on time in the end."

11th Jan, 2024  •  Rating by: David  •  Contact: Melissa  •  Job date: Dec, 2023

"Great service. Repaced battery in my 2016 Macbook Pro. All done in 4 hours. very happy."

23rd Dec, 2023  •  Rating by: John  •  Contact: Karen  •  Job date: Dec, 2023

"Great efficient service. Keep me informed on the status of the job. Would contact Advanced Computers again if I have another issue."

11th Dec, 2023  •  Rating by: Karan  •  Contact: Karen Zhang  •  Job date: Dec, 2023

"Their service and turn around is excellent and they make themselves available to answer any questions. Their communication is first rate and they offer a super friendly, honest, and helpful service. I give them a 10 out of 10 rating."

16th Oct, 2023  •  Rating by: Christopher  •  Contact: Karen  •  Job date: Oct, 2023

"I've been going to Advanced Computers on the North Shore for many years, and they always provide great service at a fair price. They serviced my MacBook Pro recently, and they excelled once again - great communication and a great result.
I thoroughly recommend them."

26th Aug, 2023  •  Rating by: Craig  •  Contact: Karen Zhang  •  Job date: Aug, 2023

"From Karen & Shirley at Reception to Danny the technician I received polite, friendly and professional service when my HP laptop needed the Outlook profile fixed. Work was completed very quickly and cost was reasonable.
Would use again."

26th Jul, 2023  •  Rating by: Christine  •  Contact: Danny Zhang  •  Job date: Jul, 2023

"Very pleasant receptionist who handled it well and ensured I was not without my computer.Very pleased that my questions were listened to and acted on"

20th Jul, 2023  •  Rating by: Martin  •  Contact: Melissa was the very helpful and proactive receptionist who handled it all for me Ive no idea of the technicalm person that did the actual repair sorry  •  Job date: Jul, 2023

"We are proud to state that we have enjoyed receiving excellent service from Advanced Computers Northshore for over a decade now. From their earlier service centre at Link Drive to the present one at Triton Drive, we have got so many hardware and software issues addressed by their competent team to our complete satisfaction. We got major things: like replacing the motherboard, upgrading the hard drives to SSDs, upgrading an iPod classic, upgrading the operating systems, and repairing smartphones to minor things: like loose connections and resetting the BIOS and TV remotes. Above all, we get free advice and answers to all our questions.

Kiran and Novey Pandit"

13th May, 2023  •  Rating by: Kiran  •  Contact: Karen Zhong and her team  •  Job date: May, 2023

"I needed repairs to my Canon telephoto lens. Working with the company was excellent. From my initial contact to disussions during the repair process I was kept fully informed of the progress and also with the importation of parts needed to repair the lens. Since the lens has been returned to me I have found that the repairs have once again given me a fabulous clarity on the images I take which was missing before. Definitely would use this company again for any other repairs that I may need in the future."

25th Apr, 2023  •  Rating by: Phil  •  Contact: Karen Zhang  •  Job date: Apr, 2023

"We have had a business relationship with Advanced computers since they set up their own business (seems like 20 years now?) and always found them fabulous to deal with. Prompt, reliable and well priced.Definately recommended."

17th Apr, 2023  •  Rating by: Dean  •  Contact: Karen  •  Job date: Apr, 2023

"We were assisted in a prompt polite and professional manner. The work on my laptop was done efficiently and before the quoted time."

14th Apr, 2023  •  Rating by: Rene  •  Contact: Melissa Murray  •  Job date: Apr, 2023

"I just wanted to thank your company for the fantastic job the did on my laptop top Mac Book air water ????
damage and especially the receptionist Melissa who help speed the process up and the courteous manner she brings to your company qith always a smile thanks again Melissa ... 10/10 prompt and professional"

24th Mar, 2023  •  Rating by: Brendon  •  Contact: Melissa (receptionist)  •  Job date: Mar, 2023

"SCAMMED! DO NOT RECOMMEND. I took my laptop in to get fixed for the first time. Was told they 'fixed the mainboard' however was still having problems after repair. So I took my laptop into an authorised Apple repairer and they found a NON-GENUINE apple battery in my laptop. ADVANCED COMPUTERS STOLE AND REPLACED MY MY BATTERY WITH A NON-GENUINE ONE! Very upset. No responsibility taken, very unprofessional - lying, no refund, no apology. Now having to pay double to get a genuine battery put back into my computer."

16th Mar, 2023  •  Rating by: Piera  •  Contact: Advanced Computer Penrose Branch  •  Job date: Aug, 2022

"Personal contact was good (Melissa) and efficient. A pleasurable experience with progress information being provided promptly and estimated delivery date achieved ahead of schedule. I was very satisfied with the service."

10th Mar, 2023  •  Rating by: Don  •  Contact: Unknown - contact Melissa Murray  •  Job date: Feb, 2023

"We've been to Advanced Computers Penrose a number of times now, for both iPhone and Android phones, and my son's laptop. The service has been fantastic, and Melissa's communication/service at reception is brilliant. Pricing is competitive and better than other places we've enquired at."

10th Mar, 2023  •  Rating by: Kim  •  Contact: Melissa Murray  •  Job date: Mar, 2023

"Great service again from Advanced computer.
Melissa at reception is always very helpful."

10th Mar, 2023  •  Rating by: Michael  •  Contact: Melissa  •  Job date: Feb, 2023

"I had been noticing a reduction of usage time on my HP Laptop and so I contacted Karen to see if they could source a new battery. Within a few days they had it and within 1 hour they'd replaced the battery and I was back to having a battery that lasted all day. As always, a delightful team, great service and communication and quality work."

27th Feb, 2023  •  Rating by: Gerard  •  Contact: Karen Zhang  •  Job date: Feb, 2023

"Really great service. Efficient, clear communication and extremely helpful. I highly recommend Karen and the team at AC Northshore for all your tech concerns and purchases :)"

27th Feb, 2023  •  Rating by: Neev  •  Contact: Karen and DannyZ  •  Job date: Feb, 2023

"I dealt in person with Melissa Murray and by e-mail with Nancy Zhang. both had excellent communication and Melissa could not have been more pleasant and obliging. Service was quick and professional. I left a dead TV to be assessed and subsequently bought a replacement TV from Advanced."

1st Feb, 2023  •  Rating by: Peter  •  Contact: Melissa Murray  •  Job date: Jan, 2023

"I didn't mean to be, but I was a terrible client! I forgot my Apple ID, lost my access to my passwords, got some other key passwords wrong - I turned an easy job into a really difficult job. But William was AMAZING. Of course he is an expert - but he was also totally patient and persistent and managed to sort it all out for me! Thank you, William and the team at Advanced Computers. You did an amazing job for me and I'm most grateful!"

24th Jan, 2023  •  Rating by: Clare  •  Contact: William  •  Job date: Jan, 2023

"Delighted with the service provided, all contact was with the lovely lady at the front desk, so I'm not sure who actually completed the repair.
After ringing to see if they could assist, I dropped son's computer off for screen repair, was greeted warmly greeted and provided with all the information/ details. Emails received were clear and repair was completed and ready for collection as advised. We happened to be away so Melissa reached out to check out to let us know the Christmas dates, so I could coordinate collection.
Thanks team!"

22nd Jan, 2023  •  Rating by: emma  •  Contact: emma gordon  •  Job date: Dec, 2022

"I had an HP A4/A3 printer that required repair and unfortunately the new parts did not fix the problem so Karen went the extra mile to ensure that a replacement could be arranged ... and they supplied a new A4/A3 HP printer at the cost of the difference of the repair verse the value of the new unit."

21st Jan, 2023  •  Rating by: Roger  •  Contact: Karen Zhang <[email protected]>  •  Job date: Jan, 2023

"Great service. Helpful receptionist."

20th Jan, 2023  •  Rating by: Terence  •  Contact: Terence Robert Johnstone  •  Job date: Dec, 2022

"Melissa and the team at Advance Computers are wonderful to deal with and very skilled at repairing Phones, Tablets and computers."

19th Jan, 2023  •  Rating by: Aubrey  •  Contact: Melissa Murray  •  Job date: Jan, 2023

"A great team and awesome service from Advanced Computers. Melissa was super helpful and pleasant to deal with on reception and William a great tech too.
We had an issue with our TV remote which was quickly fixed and now the TV works super well. Thought we might have needed a new TV prior to visiting Advanced Computers - but no, it was an easy fix thanks to William & Melissa.
Highly recommend these guys!"

19th Jan, 2023  •  Rating by: Michelle  •  Contact: William  •  Job date: Jan, 2023

"I received a first class service when I delivered my computers for service, The receptionist was friendly and helpful.
I would have no hesitation in receommending Advanced Computers to anyone who needed quick and friendly service."

19th Jan, 2023  •  Rating by: John  •  Contact: Melissa  •  Job date: Jan, 2023

"melissa the receptionist and William the Technion were both great to deal with sorted the laptop issues super quick highly recommend advanced comuters repair"

13th Jan, 2023  •  Rating by: mike  •  Contact: mike hanham  •  Job date: Jan, 2023

"Good prompt service at a tricky time of year. Noone wants to be phoneless for long While Ms frontdesk may not be a technical wizz she sure is an asset."

11th Jan, 2023  •  Rating by: Mark  •  Contact: Don't know  •  Job date: Jan, 2023

"Great service, easy and fast to deal with.
Melissa on reception made it extremely easy, I was informed the whole way through from the quote to the repair.
I will be definitely be using them again!"

13th Dec, 2022  •  Rating by: Vijay  •  Contact: Sam  •  Job date: Dec, 2022

"I was a very tough customer to deal with I can imagine from the amount of times I called in to clear something up or how I would try to negotiate how long it would take I was always met with a bubbly and helpful person on the other end who stayed calm and made me feel heard. Thank you for all your help."

29th Nov, 2022  •  Rating by: Kiel  •  Contact: Melissa Murray  •  Job date: Sep, 2022

"Great service. Good price. Melissa on reception kept me fully posted via email. Appreciate that."

29th Nov, 2022  •  Rating by: Jeremy  •  Contact: Advanced Computers  •  Job date: Nov, 2022

"I was very happy with the work that Advanced Computers did to fix my TV. Great communication and very clear pricing upfront. I'm not sure exactly who did the work, but Melissa at reception was excellent to deal with and made the whole process seamless. Thanks team!"

29th Nov, 2022  •  Rating by: Sam  •  Contact: Melisaa Murray  •  Job date: Nov, 2022

"A couple of the screws were cross threaded when replaced, they protrude from the back of the laptop case. One screw had not been replaced because the thread had been destroyed. The issue of the camera not working has been fixed but not so happy with the roughness of the reassembly of the laptop."

29th Nov, 2022  •  Rating by: Grant  •  Contact: Unknown  •  Job date: Nov, 2022

"I highly recommend Advanced Computers . The customer support is second to none and my iPad was repaired in super quick time. It needed lots doing and I was amazed that I could pick it up within 72 hours. Thank you so much Karen"

12th Nov, 2022  •  Rating by: Jeannie  •  Contact: Karen Zhang  •  Job date: Nov, 2022

"Excellent prompt service. Great communication."

28th Oct, 2022  •  Rating by: Noeleen  •  Contact: Karen Zhang  •  Job date: Oct, 2022

"Very professional, good communication, technically good, work done on time."

24th Oct, 2022  •  Rating by: Jim  •  Contact: James Clarke  •  Job date: Oct, 2022

"excellent service & work completed in expected time-frame.
Knowledgeable staff"

27th Sep, 2022  •  Rating by: Lyn  •  Contact: ?  •  Job date: Sep, 2022

"Terrible experience with this company, dropped my camera and lens off for a service and was told it will take 2 weeks to repair and clean both items. It took 18 weeks to get my camera back. Company never reached out to me with updates or to tell me of delays, I had to chase them up every time after hearing nothing and each time I get told ‘2 more weeks’. 0 communication and honesty. I use my camera for my business and not having my camera for this amount of time and not knowing when I am getting it back really impacted me, company refused to discount the service at all at pick up and did nothing to make up for terrible experience."

23rd Sep, 2022  •  Rating by: Bernadette  •  Contact: Karen  •  Job date: Sep, 2022

"Great service"

19th Sep, 2022  •  Rating by: Jon  •  Contact: Advanced Computers  •  Job date: Sep, 2022

"Fantastic service"

19th Sep, 2022  •  Rating by: Ricky  •  Contact: Melissa Murray  •  Job date: Dec, 2021

"Advanced computers are reliable/affordable/trustworthy. They diagnosed and fixed my PC fast. Reception is also great, they keep you up to date and fulfill requests. They are friendly and helpful. 10/10"

17th Sep, 2022  •  Rating by: Troy  •  Contact: Sam (Technician) Melissa (Reception)  •  Job date: Aug, 2022

"I've used Advanced Computers with excellent service and communication several times over the years. Always helpful, professional and prompt. The quality and skill exhibited are both reassuring and produce intelligent and appropriate results and restoration of IT equipment.
Highly recommended as the best and most approachable service I've encountered.
Many thanks to the Advanced Computers team!!"

11th Sep, 2022  •  Rating by: Chris  •  Contact: Chris Poland  •  Job date: Sep, 2022

"Having been 3-4 times to Advanced Computers Penrose having found Melissa the receptionist more than helpful each and every time i had an inquire or problem.Was introduced on two seperate times to young tec guys who cleard up any problem i had. Would recommend this company to any of my friends to have no hesitation toget work done there"

5th Sep, 2022  •  Rating by: aNDREW  •  Contact: 2  •  Job date: Aug, 2022

"I had a Janome sewing machine that was continually blowing internal fuses which was caused by a faulty mother PCB. Having approached numerous sewing machine repairers and been told that parts were unavailable and to throw it out I asked Advantage Computers for help. I found them very obliging and helpful. They attended to the problem in a timely manner keeping me informed of progress at all times.
They stuck to the price quoted which made the repair economical.
I do not hesitate to recommend them to anyone requiring printed circuit board and electronic device repairs."

13th Aug, 2022  •  Rating by: Warren  •  Contact: Karen Zhang  •  Job date: Aug, 2022

"Advanced Computers Ltd undertook the repair of my iPod, which was completed to my satisfaction and at a reasonable cost. Their Penrose Office Administrator Melissa Murray's communication was excellent and always immediate. I will have no hesitation dealing with this company in future."

1st Jun, 2022  •  Rating by: Alan  •  Contact: Melissa Murray  •  Job date: May, 2022

"Great informed service. Quick and friendly."

24th May, 2022  •  Rating by: William  •  Contact: Melissa Murray  •  Job date: May, 2022

"Just wanted to say it has been a complete pleasure dealing with Advanced Computers. Your communications with me have been clear and precise. The process was transparent from start to finish. And the repair job was 100% effective.
Both you and Roger were courteous and professional. My every request was managed to my total satisfaction without any hesitation. I felt I was kept at the centre of every step of the process and have no hesitation in recommending Advanced Computers to friends and family.
Thank you from a grateful customer."

6th Apr, 2022  •  Rating by: Talamat?vao Peteru  •  Contact: Roger  •  Job date: Apr, 2022

"Great service from Advanced Computers, we have used them three times over a couple of years. Most recently they saved us money by repairing our laptop instead of us buying a new one. Better for the planet and pocket!"

28th Mar, 2022  •  Rating by: Pauline  •  Contact: Pauline Roberts  •  Job date: Feb, 2022

"From arrival to the collection of products the service and communication from
Melissa and Nancy wereChan friendly and professional in every way.

Thank you very much will continue giving them my business."

11th Mar, 2022  •  Rating by: Peter  •  Contact: Melissa Murry and Nancy Chan  •  Job date: Mar, 2022

"Awesome efficient service from the moment we walked through the door. Melissa was friendly and very helpful. She took our details and gave us an estimated timeframe for when we would be contacted about the total cost to repair our iPad screen and this information was sent out quickly.

We were given 2 options for repair. Option 1 was to repair the screen and straighten the frame. Option 2 was a screen repair plus a new iPad frame. I asked about whether or not we would need option 2 as it was a lot more costly and we were told that this was not necessary and that the iPad would function perfectly but it was up to me. I went with option 1 which included screen repair and frame adjustment and the finished result was perfect. The frame was straightened and almost looks brand new which is great!
The communication between us was very fast and the iPad was fixed earlier then the expected date. Would definitely recommend their services and I’ll return again should I need something repaired."

5th Mar, 2022  •  Rating by: Tiana  •  Contact: Melissa  •  Job date: Mar, 2022

"Melissa on the desk of Advance Computers was friendly and efficient, keeping me informed on the progress of the repair. In fact a most pleasant and helpful person, especially as we were still in lock down."

4th Mar, 2022  •  Rating by: Anne  •  Contact: Melissa Murray  •  Job date: Dec, 2021

"Great company, very reasonable charge and fair. Emailed you the quote, and options available.
Did a great job, checked the phone and emailed what he had found wrong, and also included the prices."

3rd Mar, 2022  •  Rating by: Judy  •  Contact: Unknown  •  Job date: Jan, 2022

"Great service, very reasonable cost and the job was completed well ahead of schedule.

Melissa on reception was very helpful and friendly too."

3rd Mar, 2022  •  Rating by: Troy  •  Contact: Melissa Murray  •  Job date: Feb, 2022

"Karen fixed my laptop after it crashed. She completed the repair in less than half the time she originally quoted, kept me informed throughout, and cleaned it beautifully.
I totally recommend Karen (Rosedale) and Advanced Computers and will not hesitate to use them again."

3rd Mar, 2022  •  Rating by: arol  •  Contact: Karen Zhang  •  Job date: Mar, 2022

"I sent in a camera for servicing - Melissa was exceptional in her level of attention to detail, service and her prompt response to my questions. She is a credit to the company! (and of course the work on my camera and lens was also fantastic! - thanks team)"

15th Feb, 2022  •  Rating by: Ingrid  •  Contact: Melissa Murray  •  Job date: Feb, 2022

"Thank you so much to Melissa and the Team. Truly appreciate your time and patience Melissa for handling my queries and repairs. Will definitely recommend to family and friends."

14th Feb, 2022  •  Rating by: Charlotte  •  Contact: Melissa  •  Job date: Feb, 2022

"The first time I came into Advanced Computers was the first time I'd actually had to part with my work computers and livelihood in my entire career,
I was nervous and apprehensive at first,
expressing my concerns and list of frustrating problems,
But Melissa made it all so easy and sorted me out in no time flat.
Quick, easy, stress free, great follow up.
A professional friendly team who know their game and knock it out of the park :)"

8th Feb, 2022  •  Rating by: Vinny  •  Contact: Melissa Deacon  •  Job date: Jan, 2022

"Tried to fix my PC,said they did but they did not,its still corrupted,went to sell the repaired computer and it crashed after making sure with Advanced Computers I had the wording for the advert correct"

21st Jan, 2022  •  Rating by: stephen  •  Contact: melissa murray  •  Job date: Dec, 2021

"Excellent repair job done on my Sony stereo as CD player not working."

21st Jan, 2022  •  Rating by: Julie  •  Contact: don't know  •  Job date: Jan, 2022

"Super helpful. Excellent service and Melissa went above and beyond. Will definitely use again. Thanks so much"

21st Jan, 2022  •  Rating by: Martin  •  Contact: Melissa was the key contact  •  Job date: Dec, 2021

"Took my laptop to be fixed, it got fixed.
Only dealt with the receptionist, friendly and efficient."

23rd Dec, 2021  •  Rating by: Ben  •  Contact: Reception  •  Job date: Dec, 2021

"William Luk was my first of contacts with Advanced Computers when I called them. Through out the process he was professional, patient and easy to deal with. Would definitely recommend Advanced Computers to friends and family."

22nd Dec, 2021  •  Rating by: Steven  •  Contact: William Luk  •  Job date: Dec, 2021

"Just had my wife's repaired here, the service was great and friendly customer service person.
I would highly recommend this business in the future too anyone wanting phone repairs done.
Thanks again for the fast and friendly service with a smile. Another happy to return customer. Thanks Melissa
Wayne"

20th Dec, 2021  •  Rating by: Wayne  •  Contact: Melissa  •  Job date: Dec, 2021

"Melissa the receptionist handled the extensive correspondence and complex manoeuvres with charm and grace! More than that - with promptitude and efficiency.
The expected time for return delivery was beaten, and the mechanical work
has proved very efficient! Thank you."

20th Dec, 2021  •  Rating by: adrian  •  Contact: Melissa  •  Job date: Dec, 2021

"I took in 2 ipads on Tuesday 30th November to correct a problem with signing in .

The receptionist was very helpful and was happy to line up the job for diagnosis - stating they would provide a quote on Thursday 2nd December. I paid a deposit - no issue with that.

The quote was provided in terms of the arrangement and accepted. The job undertaken on the Thursday for the additional payment. The job was completed to my satisfaction and not expensive in the scheme of things - at $210."

8th Dec, 2021  •  Rating by: Tom  •  Contact: Melissa at Reception and the Technician  •  Job date: Dec, 2021

"Awesome experience, quick responses, on time and will help you sort out a payment plan. Left my messages old ps2 looking brand new"

8th Dec, 2021  •  Rating by: Rhyan  •  Contact: Melissa  •  Job date: Nov, 2021

"Fantastic service.
Melissa was very good, she communicated with me well, and made sure the work was done on time, efficiciently, and let me know as soon as the part had come in, and even organised a very short time when i could come in and get my computer repaired.
Never wil i send my computer to Pb tech who sent it to lenovo again, but will send to you, and after quite a terrible experience elsewhere, i am very pleased with the service here."

8th Dec, 2021  •  Rating by: Yvette  •  Contact: Service was done by William, reception was Melissa  •  Job date: Nov, 2021

"Karen and the team have helped me with my very old iMac for many years with excellent advice. They have kept it going for over 18years until its retirement this year. To an aged person computers can be very confusing so many thanks to Karen and the team for their professionalism and friendly service."

30th Nov, 2021  •  Rating by: June  •  Contact: Karen  •  Job date: Nov, 2021

"What a combination...Efficiency plus wonderful service!
I am recommending William and Melissa anytime - all the time!
Exceeded my expectations."

29th Nov, 2021  •  Rating by: Ian  •  Contact: William/Melissa  •  Job date: Nov, 2021

"Thank you Advanced Computers for ensuring i had everything i needed to know before, during and after the repair of my Playstation 4 Pro. As stressful as these times have been for me and my family in regards to covid, it was such a relief to be taken care of by reception staff member Melissa Murray.
She left no stone un-turned and would reply to my emails quick fast with all the info i needed. I do not think i would of went ahead with the repairs due to the cost if not for the positive interactions I had with Melissa. I would be inclined to refer friends and family to Advanced Computers because of the service i received. Thanks you.

Kind regards

Taleni"

20th Nov, 2021  •  Rating by: Taleni Tufuga  •  Contact: Melissa Murray/Rez Abellana  •  Job date: Nov, 2021

"Melissa was fantastic through the whole process. She was clear about what would happen and when I would expect to hear next steps with the problem. Communication back was on time and with options to resolve the issue. Melissa also followed up after the initial email to ask if I needed more information.
The engineer who worked on my issue (don't know name - sorry) was also very helpful when I collected the new computer and asked about back up etc. Great experience all round. Thank you."

19th Nov, 2021  •  Rating by: Tom  •  Contact: Melissa Murray and engineer  •  Job date: Nov, 2021

"Great, quick and efficient service. Managed to save all our date from crashed hard drive."

9th Nov, 2021  •  Rating by: Tim  •  Contact: Melissa Murray  •  Job date: Nov, 2021

"Service was great, sorted out the problem, would recommend them for sure."

5th Nov, 2021  •  Rating by: Robyn  •  Contact: Terrance  •  Job date: Nov, 2021

"Really efficient and helpful, particularly Melissa on the front desk. Thank you for putting everything back to how it was before the Big Sur upgrade corrupted my disk Grrrrrr."

4th Nov, 2021  •  Rating by: Wendy  •  Contact: William  •  Job date: Nov, 2021

"Each step of the process I received awesome service and I was so very happy that you were able to fix my TV. Extremely easy to book in and have repaired even during lockdown and great communication at each step. Thank you so much!"

4th Nov, 2021  •  Rating by: Kelly  •  Contact: Melissa Murray  •  Job date: Oct, 2021

"Great Customer Service from Melissa, the Customer service person. She kept me in the loop while my camera was being fixed and kept me updated even as we entered into Lockdown. I really enjoyed their services."

3rd Nov, 2021  •  Rating by: michael Poh  •  Contact: Melissa  •  Job date: Nov, 2021

"The service was excellent relating to comms on the job and when I requested if it could be done asap, it was with no hassles which was appreciated. Great reception service with smile as well. Totally recommend and my kids are enjoying their devices. Thanks Damien"

3rd Nov, 2021  •  Rating by: Damien  •  Contact: Melissa  •  Job date: Oct, 2021

"Great communication, fast and efficient service too.
Cheers!"

29th Oct, 2021  •  Rating by: Joshua  •  Contact: Melissa Murray  •  Job date: Oct, 2021

"Melissa is so accommodating and knows her job well."

22nd Oct, 2021  •  Rating by: Victor  •  Contact: Melissa  •  Job date: Oct, 2021

"Great IT company to work with.
Very helpful with computers and phones."

22nd Oct, 2021  •  Rating by: Aubrey  •  Contact: Not sure  •  Job date: Oct, 2021

"Advanced Computers was really helpful and very quick fixing my Mac, I was able to drop off and pick up the next day."

1st Oct, 2021  •  Rating by: Sarah  •  Contact: Karen  •  Job date: Sep, 2021

"Fast, easy and reasonably priced computer parts & repairs, five stars, thanks"

23rd Aug, 2021  •  Rating by: Paul  •  Contact: Karen  •  Job date: Aug, 2021

"Excellent and very prompt response. Lots of assistance with my laptop from the very helpful and friendly team."

23rd Aug, 2021  •  Rating by: Isabel  •  Contact: Karen  •  Job date: Aug, 2021

"Excellent service. Thanks guys. Great job."

23rd Aug, 2021  •  Rating by: Alan  •  Contact: Karen  •  Job date: Aug, 2021

"First class computer service. Fast, efficient, friendly. Recommend of all you Apple needs."

5th Aug, 2021  •  Rating by: Mark  •  Contact: Karen  •  Job date: Aug, 2021

"Quick diagnosis of the fault and repaired in half the time quoted"

16th Jul, 2021  •  Rating by: Dave  •  Contact: Karen Zhang  •  Job date: Jul, 2021

"Very professional and great customer service from Melissa. Kept me well informed and answered my queries in a quick and professional manner. Very friendly staff. My mac feels and looks brand new, water damaged screen and camera issue resolved. Highly recommended."

1st Jul, 2021  •  Rating by: Fa'aolataga Vao  •  Contact: Melissa and William  •  Job date: Jul, 2021

"William was very through, and worked very hard to get all functions working properly. He installed new hard drive and then replaced all files and folders, a big job because there was over 2 TB of files.

He was very patient and highly skilled."

13th Jun, 2021  •  Rating by: Graham  •  Contact: William  •  Job date: Jun, 2021

"TV needed repair, completed, paid for and collected, however when paired with another device, part of the initial problem reappeared. Advanced computers completed second repair at no charge. They were pleasant and courteous at all times."

1st May, 2021  •  Rating by: Elizabeth  •  Contact: Karen  •  Job date: Apr, 2021

"They did an amazing job. My laptop screen was damaged beyond belief. They replaced the screen and even cleaned up my laptop very quickly, not to mention how friendly and helpful they were."

16th Apr, 2021  •  Rating by: Adriano  •  Contact: Advanced Computers Penrose  •  Job date: Apr, 2021

"The people at Advances Computers were very professional, polite and know their stuff. I now have my Mac laptop working at an optimal level for work."

16th Apr, 2021  •  Rating by: John  •  Contact: Advanced Computers  •  Job date: Apr, 2021

"Disputes Tribunal Rule Against Advanced Computers.

Avoid this company at all costs. I put my phone in for BOARD REPAIR with explicit instructions that the data must be retained. Over a week later the phone was ready but they replaced the board removing my data. I told them to put the original board back in so it could be sent to Apple for data recovery as this was not what I had instructed.
The phone arrived at apple and they open it to find the phone is an absolute mess, missing half its parts the other half has been damaged, the phone is now written off.
To make it worse Advanced computers that are trading as Apple approved/accredited are actually not so my warranty has been voided, this was proven by Apple (Certification lasts 364 days, Advanced computers latest was 2017. The technician that worked on my phone was not even certified).

Advanced computers accepted negligence but refused to pay out for the replacement cost of the phone so I had to take them to tribunal. They lost and were found to be in breach of the Consumers Guarantees act by doing such as terrible “repair” job and in breach of the Fair Trading act through misleading advertising on their website and storefront signage. They were ordered to pay out the cash value of the phone. This whole process took just under 12 months even though they admitted fault soon after damaging it.
And before Advanced computers respond to this review about not preserving data I will state what the referee stated. “If Mr. Manzi has contract Advanced computers to repair the device and part of the contract is to preserve the data, Advanced computers cannot have a contract that contradicts Mr. Manzi’s contract as that would be a red herring”

Do not use this company, they will not only lie to you but as I found out they will also lie in court.
If you have experienced anything similar with Advanced Computers, implore you to not let them get away with it go through the process. It takes a while but it is worth it in the end.

TLDR: Took my phone to Advanced Computers for repair as they advertised that they were Apple accredited/approved, they destroyed it and I took them to tribunal as they refused to pay out for a replacement, they lost as they were in breach of the Fair Trading Act and the Consumers Guarantees Act."

5th Apr, 2021  •  Rating by: James  •  Contact: Arthur  •  Job date: Mar, 2020

"Keyboard problem efficiently fixed while I waited. Superb!!"

1st Apr, 2021  •  Rating by: Robert  •  Contact: Don't know  •  Job date: Apr, 2021

"All staff were very helpful- the job was completed in a timely manner and the only delay was caused by the fact that I was out of town for three weeks
I was very happy with the service I received"

24th Mar, 2021  •  Rating by: June  •  Contact: William  •  Job date: Mar, 2021

"Hi
I was very impressed with the repair of the repair of the iPhone X. This repair was used as a trial repair and there may be an opportunity for more work for you. Will you be open to this extra work? Many thanks
Best regards"

23rd Mar, 2021  •  Rating by: Peter-John  •  Contact: William Luk  •  Job date: Mar, 2021

"AWESOME to get my camera repaired so quickly, no complaints here."

18th Mar, 2021  •  Rating by: Daina  •  Contact: Arnel  •  Job date: Mar, 2021

"Took my computer into get fixed as would not start up as I have been their before
The receptionists was so helpful and left computer there to get a quote.
The quote came back in the time they said and i got it repaired in a timely manner.
The service was 1st class and William was very obliging. Well recommended this company"

10th Mar, 2021  •  Rating by: Anthony Cutfield  •  Contact: William  •  Job date: Mar, 2021

"William was very helpfull and solved the problem in no time at all."

24th Feb, 2021  •  Rating by: John  •  Contact: William  •  Job date: Feb, 2021

"From the receptionist Melissa through to William the technician the service was excellent...both staff were very helpful and went out of their way to support me with my special requests. Since I live rurally outside of Auckland I was not keen on using the courier to deliver my laptop, however I need not have been concerned as all went according to plan....I’m happy to recommend Advance Computers who I found online through googling my request."

19th Feb, 2021  •  Rating by: Matewiki  •  Contact: Wilkiam  •  Job date: Feb, 2021

"I sent my canon to them to repair as it was not focusing correctly. They informed me every step of the way, when the piece was expected to arrive in NZ etc. Excellent, caring communications! Good job. (Finished earlier than anticipated, even better!)"

25th Jan, 2021  •  Rating by: bev  •  Contact: Advances Computers Penrose  •  Job date: Jan, 2021

"I am so-so grateful for your service,
consideration and attention given with my Nikon camera.

Please convey my thanks to the tech team who fixed it."

15th Jan, 2021  •  Rating by: Jackie  •  Contact: Jackie McCann  •  Job date: Jan, 2021

"We had a broken Ipod that no one in the South Island seemed to be able to fix. After being in contact with Advanced Computers, communication was quick as was their service. Ipod is now back & looking brand new.
Thoroughly recommend these guys to anyone.
Thank You so much"

1st Sep, 2020  •  Rating by: Modana Dowling  •  Contact: Karen  •  Job date: Sep, 2020

"Lori was a very nice and very communicative person. Always replied quickly and told me all the information that I was looking for at the time. 10/10 for Lori and for this business!"

1st May, 2020  •  Rating by: Kason  •  Contact: Lori Yau  •  Job date: Apr, 2020

"I felt the level of service and feedback from this company was very prompt and professional when assessing damage to my camera after dropping it into mud on a recent trip to Stewart Island. They made the whole process very easy and stress-free and provided a comprehensive electronic report which I was able to forward to my insurance company. Highly recommended."

23rd Jan, 2020  •  Rating by: Helen  •  Contact: Amanda Hubley  •  Job date: Jan, 2020

"“Very satisfied. A challenging recording-studio PC upgrade that required integration with older legacy hardware and drivers. Karen and her team at Wairau Park branch were patient and efficient.
Highly recommended”. Mike"

19th Nov, 2019  •  Rating by: Mike  •  Contact: Karen  •  Job date: Nov, 2019

"The technician that serviced my old Home Theatre was great. He tested the speakers and sorted out the two wires that had been dislodged very quickly. My PC was also serviced at the Wairau business and I was so pleased that I was able to get it back with all the settings intact with downloads still available too. It is a real downer when you have to start from scratch after a Hard Disk crash and have to spend a lot of time getting the programs again. Thanks so much for all of your efforts Advanced Computers."

13th Oct, 2019  •  Rating by: Steve  •  Contact: Steve Morgan  •  Job date: Oct, 2019

""Not recommended to use them.
my xbox failed Oct 2018 and they got it going for $300. ouch!.
5 months later exact same part failed. told me warranty was only 3 months . ouch again.
i questioned why the exact same part failed again- they "fixed the puncture but not removing the nail".
we emailed back and forward for a week then they said it was another part causing the issue. i questioned why that wasnt picked up in oct 2018.
AC then claimed the other part [ external power adapter] tested ok first time, but not this time. Yeah, right.
i questioned why this new information was missing from the 2nd repair quote. No response to that. surely they'd have mentioned such an important detail at the time ?
in my opinion AC have no idea why it keeps failing.
I said They made up the external power adapter testing ok in Oct 2018 but causing the internals to fail in march 2019. made it up as the conversation went to, to avoid a refund, or free repair. No response to that.
And they know that as they've already got the money, there's nothing you can do about it.""

25th Mar, 2019  •  Rating by: colin  •  Contact: nancy zhang  •  Job date: Mar, 2019

"Living some distance from the service provider generates a little caution. Especially if you have never used them before. Riley at Advanced Computers provided us with a professional , helpful manner that I would recommend to anyone. The speed in which they tackled our problem was also very pleasing. Thank you guys , I guess that's why you are called Advanced."

14th Mar, 2019  •  Rating by: steve  •  Contact: riley soon  •  Job date: Mar, 2019

"I found Arnel extremely helpful and knowledgeable when he was attending to my queries and he went out of his way to help me with my issues that I had with my camera"

4th Dec, 2018  •  Rating by: keith  •  Contact: Arnel  •  Job date: Dec, 2018

"Very knowledgeable, friendly staff and nothing was too much trouble to explain. My problem was recovery of data from a faulty computer that was important to me and I am more than satisfied with the quality of the work and the most reasonable charge for the whole job. I would have no hesitation in recommending the abilities of Jonathon to anyone."

15th Nov, 2018  •  Rating by: Don  •  Contact: Don Stockman  •  Job date: Nov, 2018

"Friendly staff with fantastic communication, job completed on time at specified cost.
Also willing to listen to and answer my "dumb" IT questions!
Highly recommended."

13th Nov, 2018  •  Rating by: Greg  •  Contact: Greg Drower  •  Job date: Nov, 2018

"Awesome customer service! Quick, responsive, friendly and not condescending at all..."

8th Nov, 2018  •  Rating by: Rebecca  •  Contact: Riley  •  Job date: Nov, 2018

"Jonathan came to my home to correct some problems that I was having with my computer, he has been to my own on a few occasions to help me out in the past. He he is the most helpful, friendly and expert person that I have ever dealt with and I hope that he will always be available with your Company if I ever need him again."

7th Jun, 2018  •  Rating by: Myra  •  Contact: Jonathan  •  Job date: Jun, 2018

"First class service, fixed the problem with my MacBook immediately. Understood the need for help. Were very polite, informative and helpful. Great work guys"

23rd Feb, 2018  •  Rating by: Joy  •  Contact: Lovish Bhardwaj  •  Job date: Feb, 2018

"I was very satisfied with the way Arnel cleaned the fungi and dirt inside my lenses. I was given the proper feed back and update with the services done."

20th Feb, 2018  •  Rating by: Ralph Piezas  •  Contact: Arnel  •  Job date: Feb, 2018

"."

29th Jan, 2018  •  Rating by: Barbara  •  Contact: Aieleen Bautista  •  Job date: Jan, 2018

"I have used this company for a while now and always find them very easy to deal with and they always complete jobs in a very quick time."

15th Jan, 2018  •  Rating by: Garth  •  Contact: Lovish  •  Job date: Jan, 2018

"Advanced computers are my go to company whenever there are issues with laptops.
Great diagnostic appraisal."

15th Jan, 2018  •  Rating by: Colin  •  Contact: Colin  •  Job date: Jan, 2018

"A waste of time going to them. Took six days to diagnose the problem with my iPad and return it to me. Didn�t tell me any more about the problem than I told them when I dropped it off. I had to chase them for updates. Poor service."

20th Dec, 2017  •  Rating by: Ivan  •  Contact: Various  •  Job date: Dec, 2017

"Excellent prompt service. Pointed out something that didn't have to be done and saved us some money. Highly recommended."

14th Nov, 2017  •  Rating by: Simon  •  Contact: Aileen Bautista  •  Job date: Nov, 2017

"Excellent service and communication, job completed in the timeframe given, old computer wasn't a problem. I thought the charge was reasonable and used their same-day service. Am happy to recommend this company and will return with any future problems."

10th Nov, 2017  •  Rating by: Natalie  •  Contact: Aileen  •  Job date: Nov, 2017

"Just thought that I should give some feedback on Advanced Computers as regarding the servicing and repair of digital camera’s. First off I have no ties with this company and it has been the first time I have used them. Basically my back up Nikon body: a D600 stopped working after a hefty knock while within its bag, so needed repairing and as Advanced Computers were close to where I live I thought I would give them a try; so this is how it went:
I took the Camera in on Thursday and paid the $50 deposit, which acts as a payment for the initial teardown and quote (the $50 becomes part of your bill should you choose to go ahead and have the repair made).
I received the quote on the Friday, which for reference the costs were, as per quote pasted below:
Mainboard assembly unit faulty, replacement required, plus camera cleaning and maintenance required.
$554 incl Gst -Inspection
Cost break down:
- Parts Main board $380 incl GST (In store)
- Labour for camera repair service $164 incl GST
Note: the initial inspection fee $50 will be taken off the final service fee, the balance will be $494 incl GST.

I thought this quote to acceptable but unfortunately the camera wasn’t insured; so probably like everyone; it can be a real annoyance having to pay for something that could have been avoided and in
this case one just had to accept it and move on.
The camera was ready on the Wednesday the following week (4 working days in total) which I thought was a very good quick repair and the camera works perfectly once more.
So in summation: Advanced Computers gave me what I was after: great service, price and an excellent repair, what more could you ask for? Friendly and helpful staff? Yep they have them too
and his name is Lovish Bhardwaj, a great guy. Really happy with their service.
Hugh Jones: owner of Oceanz1 Ltd, so no connected at all with Advanced Computers (I import sailboats)."

9th Nov, 2017  •  Rating by: Hugh Jones  •  Contact: Lovish Bhardwaj  •  Job date: Nov, 2017

"Excellent and quick service."

17th Oct, 2017  •  Rating by: Barry  •  Contact: Barry Thompson  •  Job date: Oct, 2017

"I have used Advanced Computers a couple of times now to have different issues attended to on my laptops. I have been extremely pleased with the service provided, right from the front desk, to the service provided by the technicians. They have resolved my problems quickly and efficiently."

15th Oct, 2017  •  Rating by: Rama  •  Contact: Aileen Bautista, Jonathan  •  Job date: Oct, 2017

"Very impressed with service and personal and staff"

11th Oct, 2017  •  Rating by: Steve  •  Contact: Aileen  •  Job date: Oct, 2017

"Great service and great value. Staff are friendly and proficient. Jonathan did all we wanted, researched and solved problems, and is polite and very competent."

28th Sep, 2017  •  Rating by: Rodger  •  Contact: Jonathan  •  Job date: Sep, 2017

"Very reliable and efficient service, orders part required, contacted me when arrived, fitted and tested, emailed me again to say job complete.
Very pleased with the service and the friendliness of the staff, highly recommend."

18th Sep, 2017  •  Rating by: Gordon  •  Contact: Karen Zhang & Aileen Bautista  •  Job date: Sep, 2017

"I have very much appreciated the very prompt, courteous and efficient customer service by all of the staff at Advance Computer’s Wairau Park Centre. In particular I have appreciated Jonathan’s knowledgeable and patient help with my questions."

13th Sep, 2017  •  Rating by: Murray  •  Contact: Jonathan  •  Job date: Sep, 2017

"Nancy and her team have been excellent to deal with, both in service and customer care. They keep me informed of progress, and advise me of any changes when required. I make sure that i tell my mates about this great business, great prices, great services.

Regards Alick Saunders
www.alick.co.nz"

17th May, 2017  •  Rating by: Alick Saunders  •  Contact: Nancy Zhang  •  Job date: May, 2017

"The staff memeber's customer service was appalling.
He promised a lot. Delivered nothing
Never once sent the e-mails he promised and never met any of his timelines and never provided any feedback. His customer attitude was woeful.
It may be a good company but not when you have to deal with this person"

29th Apr, 2017  •  Rating by: Gerry  •  Contact: Jason  •  Job date: Apr, 2017

"Excellent service"

28th Apr, 2017  •  Rating by: Margaret  •  Contact: Margaret Stine  •  Job date: Apr, 2017

"From the first phone call, to the end of the job today, Advanced Computers were fantastic. Jonathan was helpful, polite and knowledgeable, selling us only the parts we needed and installing them in a timely manner. Then going the extra mile in aftersales support is what really stood out to us most of all.
Jonathan you are a credit to your company, a job very well done. Big Thanks"

22nd Mar, 2017  •  Rating by: Darren  •  Contact: Jonathan Zeng  •  Job date: Mar, 2017

"Great Service & great Receptionist."

22nd Mar, 2017  •  Rating by: Dave & Sherub  •  Contact: Lori Yau  •  Job date: Mar, 2017

"This was my first experience with Advanced Computers. It was a pleasant surprise to have dealt with a well organised business with a pleasant and helpful front desk person (Lori). The repair of my iPhone happened exactly as discussed and on time. I would recommend Advanced Computers as a reliable and professional business to deal with."

17th Feb, 2017  •  Rating by: Gerry  •  Contact: Lori  •  Job date: Feb, 2017

"Really went the extra mile helping us with sourcing a phone suitable for our work. Great communication. Many thanks!"

31st Jan, 2017  •  Rating by: David  •  Contact: Nancy Zhang  •  Job date: Jan, 2017

"Took my 1983 computer in to them for repair. I didn't think that they could fix it due to its age. Not only was they successful in repairing this classic but they kept me informed throughout the entire process. Highly recommended company. Very professional."

21st Jan, 2017  •  Rating by: Dominic  •  Contact: Amanda  •  Job date: Jan, 2017

"Excellent service at reasonable cost. I used google to find a repair shop and am very appreciative at the service I was given by Advanced Computers at short notice. Would happily use their services again."

5th Dec, 2016  •  Rating by: John  •  Contact: Jonathan & Lori  •  Job date: Dec, 2016

"I was very pleased with the service and assistance. A very can do, positive attitude to the business. My lap top was fixed quikly and professionally. Also not too expensive so overall, very pleased and satisfied."

27th Oct, 2016  •  Rating by: Bill  •  Contact: Johnathon and Karen  •  Job date: Oct, 2016

"Great service, quick, efficient and friendly."

27th Oct, 2016  •  Rating by: Angie  •  Contact: Lori Yau  •  Job date: Oct, 2016

"I was very happy to deal with Lori again, who had dealt with us previously.The service and advice was excellent and I would recommend Advanced Computers to my friends and colleagues."

25th Oct, 2016  •  Rating by: Mark  •  Contact: Lori Yau  •  Job date: Oct, 2016

"I am really happy with the service I have received to revive
my ages old CD player - while it was not cheap to fix it was still less expensive than buying a new one. It's great to have my CD player back (a few days earlier than expected!!) and in working order ready for another few years of music playing - thanks a million Lori and Advanced Computers!"

20th Oct, 2016  •  Rating by: Kiri  •  Contact: Lori  •  Job date: Oct, 2016

"I am very happy to have my computer working in windows 7. well done"

19th Oct, 2016  •  Rating by: Janny  •  Contact: Lori Lau  •  Job date: Oct, 2016

"I was extremely pleased with my repair and service. The job was looked at and completed quickly and I was kept informed every step of the way. I would highly recommend you to friends and family."

19th Oct, 2016  •  Rating by: Shafeen  •  Contact: Lori Yau  •  Job date: Oct, 2016

"I highly recommend Advanced Computers in North Shore. They got the AC adapter available for my desktop, which saved me from ordering overseas that has no definite arrival date, according to the other shops that I've been to. I also had my Macbook Air that wouldn't turn on fixed by them. I'm impressed with the professional service that they provide. Lori is very accomodating and friendly. Many Thanks! Keep it up!"

15th Oct, 2016  •  Rating by: Michelle  •  Contact: Lori Yau  •  Job date: Oct, 2016

"Very impressed with the top class service and exceptional turn around. Great value for money. Many thanks for a job well done."

3rd Oct, 2016  •  Rating by: Barry  •  Contact: Kevin  •  Job date: Oct, 2016

"Great service, fast as promised.
Professional and friendly staff.
Totally happy"

12th Sep, 2016  •  Rating by: Vojislav  •  Contact: Not sure, young lady at reception desk  •  Job date: Sep, 2016

"Amazing service, again. Thanks Karen and Lori. Laptop looked at, screen replaced, picked up, all in less than 24 hours. Well done Advanced Computers."

1st Jul, 2016  •  Rating by: Michelle  •  Contact: Loti Yau  •  Job date: Jul, 2016

"I went there to get a cracked screen replaced for my Samsung Galaxy S6 Edge. I needed it back within 24 hours as I was heading out of town. The service was quick and efficient and they actually completed the job earlier than expected. They do charge a premium for an urgent job, but it was worth it for me. I'd happily recommend them to others."

28th Jun, 2016  •  Rating by: Diane  •  Contact: Nancy  •  Job date: Jun, 2016

"I took my laptop in on a Friday before a long weekend. I gave a description of the problem and what I had done to try to fix it myself, and explained that we would be going away in less than 2 weeks. The lovely lady on the desk said she would put a note on for the technicians so that if they were able, they might try to get it back for me in time. I didn't really hold out much hope that it would be, as 10 working days is usual for this sort of thing, and it was a long weekend. Imagine my surprise, and delight, to receive an email on the Sunday explaining what needed to be done to repair the laptop, and details of how to pay so that the work could be started as soon as possible. On the Wednesday I got an email to say it was ready for collection. What a delighted customer I was. Admittedly, it just needed a completely new hard drive, which I guess would be relatively straight forward, but even so, I think their service was excellent and would have absolutely no hesitation in using them again should I have a need."

13th Jun, 2016  •  Rating by: Bryony  •  Contact: Lori Yau  •  Job date: Jun, 2016

"Very prompt service and reasonable prices. Thank you."

8th Jun, 2016  •  Rating by: Sharon Fryer  •  Contact: Harry  •  Job date: Jun, 2016

"I took a dslr camera in for sensor cleaning, several other companies in auckland advertise this service from $65 to $85. Advanced computers penrose was most convenient to me. I asked for an estimate and was told they would inspect the camera first and there is a $50 inspection fee.

Two and a half days later I received a quote for $255...
Looking more closely I saw this included $50 for same day service - ludicrious I feel since they had already had my camera so long and unethical to put it in the bill at all without first asking if I wanted this.

I'd done some research in the interim. Cleaning is a relatively simple process if you have the correct equipment. The price is far too high.

I called to discuss. Nancy met me and showed me a disassembled sensor - to do the cleaning I believe I required does not require disassembly. I took the lens off, raised the mirror and showed her - you just reach in a with a swab and clean that.

After 'discussing with her technician' she did not try to explain the price difference and just said 'we have our methods' and that the camera would be very well cleaned.

I cancelled the job and got half my 'inspection fee' back. I will not use this company again."

2nd Jun, 2016  •  Rating by: Colin  •  Contact: Nancy  •  Job date: May, 2016

"Professional and friendly service by Amanda and Sophie. The front desk staff were very helpful in providing the basis of a repair report that was subsequently sent to my insurance company. Excellent follow up communication and fast repair service."

26th May, 2016  •  Rating by: Helen  •  Contact: Helen Collins  •  Job date: May, 2016

"Brilliant Same day repair job done. Great communication, great service, excdllent workmanship. Highly recommend"

14th May, 2016  •  Rating by: Claire  •  Contact: Harry  •  Job date: Apr, 2016

"Thanks very much for Harry's quick services, get my ipad back to work and all data been saved."

13th May, 2016  •  Rating by: Stephane  •  Contact: Harry  •  Job date: May, 2016

"Harry helped us a great deal by fixing our backup problem in a couple of hours while we were up in Auckland - saved us another trip. He was swift and accurate and very easy to deal with and explained everything very clearly."

13th May, 2016  •  Rating by: Nigel  •  Contact: Harry  •  Job date: May, 2016

"Fast friendly service, more cost than I was expecting."

12th May, 2016  •  Rating by: Mitch  •  Contact: North shore  •  Job date: May, 2016

"I found Harry very helpful although didn't quite fix our network problem but he suggested we replace the modem which fixed the problem"

11th May, 2016  •  Rating by: Karen  •  Contact: Karen Allchorne  •  Job date: May, 2016

"I approached many companies for help to recover files from my old phone and was unsuccessful. Finally I approached Amanda from this company. She went out of her way and recovered files precious to my family. It contained memories of my late daughter. I would like to thank Amanda on behalf of my family for keeping my daughters voices live. I would definitely this to my family and friends"

25th Apr, 2016  •  Rating by: Sant  •  Contact: Amanda Hubley  •  Job date: Apr, 2016

"I have used these guys several times. Always great service, prompt, honest."

22nd Apr, 2016  •  Rating by: caroline  •  Contact: amanda hubley  •  Job date: Apr, 2016

"I went into the Penrose Branch yesterday as my laptop wouldn't allow me to log in. I spoke with a very helpful young woman whose name I think was Amanda. As my laptop was quite old and it seemed likely that the hard drive was in the early stages of packing up, she offered me an instant solution to enable me to access all my data files with a clever and inexpensive gadget rather than go through and expensive solution of putting a new hard drive and rebuilding of my old laptop. She was so knowledgeable and helpful and showed me how to use the gadget on the spot. This really was best due to age of the laptop and I'll be able to transfer all my files when I get a new one. I'm so grateful for her assistance and best solution for my situation."

8th Apr, 2016  •  Rating by: Lynn  •  Contact: Amanda (I think) Penrose Branch  •  Job date: Apr, 2016

"I was informed that it would take up to 10 working days to complete this job. I was notified via email on the quote and authorised the company to go ahead with the fix on 13/01/16. Full payment of repairs was made on 10/02/16. During the time of repairs I had no communication of what was happening, whether my machine was waiting to be fixed (queued), if parts were found or when the job was in operation. Exactly 4 weeks of no communication once a small part of payment was made. I am aware that repairs can take time and I understand that I could've contacted them myself but at times I forgot about it and I guess I also believed that the job would get done and they would get hold of me as I trusted this company to fix my problem. This is not a complaint...perhaps a small suggestion to keep customers in the loop if a job is going to take longer than quoted.
I wish to thank you for the service, my children were very happy to have their machine back which made me a happy parent. I would definitely recommend you to anyone I know. Thank you again."

25th Feb, 2016  •  Rating by: Joe Piggott  •  Contact: Amanda Hubley  •  Job date: Jan, 2016

"Awesome customer experience, fixed laptop quickly and for very little cost with great communication. Definitely will use again and highly recommend."

18th Feb, 2016  •  Rating by: Patrick  •  Contact: Amanda Hubley  •  Job date: Feb, 2016

"Over the past month I have had problems with three electronic items
1. A Sony Handycam with a focus problem
2. A Canon Ixus camera that got wet
3. A Sony Data projector with a focussing problem.
I approached Advanced Computers Penrose about the Handycam and the projector and found the initial meeting informative and I was left with no doubts as to what the process would be from then on. They met the promised deadlines and the quality of the repairs was excellent.
Due to my being in the area I took the camera to their Link shop and found the same degree of efficiency and service. Again I was kept well informed and time lines were kept. A treasured camera was retuned as new.
At the completion of all the transactions I received a print out of all the discussions that taken place about the jobs.
I can strongly recommend this company for any electronic repairs. Their receptionist and service staff are polite and go to great lengths to listen to your explanation of the fault then to ensure that the customer understands the processes and likely outcome"

18th Feb, 2016  •  Rating by: David  •  Contact: David Morris  •  Job date: Feb, 2016

"Dealt with Amanda
Excellent customer service. Give this lady a pay rise!"

12th Feb, 2016  •  Rating by: Paul  •  Contact: Paul Luff  •  Job date: Feb, 2016

"The all team were very professional and pleasant to deal with.
Thank you again. We will come back."

2nd Feb, 2016  •  Rating by: Caroline  •  Contact: Sam  •  Job date: Feb, 2016

"The service I received with Advanced Computers was outstanding and far exceeded my expectations. Everything was explained clearly and with great knowledge. They even gave me helpful tips for the future. Would highly recommend them to Everybody and would send all my devices to them without question.
Regards
Linda"

28th Jan, 2016  •  Rating by: Linda  •  Contact: Amanda Hubley  •  Job date: Jan, 2016

"Just what customer service should be.
Very happy and polite. Took care of my issue super fast and nothgin seemed to be an issue.
Would definately use again based on Amanadas customer service.."

6th Jan, 2016  •  Rating by: Gary  •  Contact: Amanda Hubley  •  Job date: Jan, 2016

"My desktop computer died yesterday morning. I found Advanced Computers on Google, rang them and they said they could inspect it the same day. I took it into the Penrose branch mid morning and had it back in my possession, all fixed, by 4pm. Excellent service and a relief as my whole business is on that machine."

13th Oct, 2015  •  Rating by: Max  •  Contact: Amanda Hubley  •  Job date: Oct, 2015

"I dropped my iphone 4S and the screen stopped working. Found these guys on google and they had it repaired within a couple of hours. Awesome service, even got a discount voucher off their website that I used when I picked it up. Highly recommend these guys and I will definitely be back if I need them in the future."

15th Sep, 2015  •  Rating by: Dave  •  Contact: Harry  •  Job date: Sep, 2015

"Excellent service! I dropped my phone this morning and cracked the glass on my iPhone 5s. I arrived Advanced Computers right at the open at 9:30am and left about 10:15am. I got my phone back, screen fixed, and working like new."

22nd Jul, 2015  •  Rating by: Zac  •  Contact: Zac  •  Job date: Jul, 2015

"We purchased an iMac in 2010. It stopped backing up in Time Machine, although worked in other aspects and my son Paul who lives overseas said it mostly likely has bad blocks and to change the Hard Drive. Studied the way to do this when Paul strongly advised to take it to experts. Advanced Computers were very easy to deal with and we agreed on a day of delivery. They completed the job the same day and it now works perfectly and it is obvious to me that I was dealing with experts, having worked in the technical industry all my life. One instinctively knows what to look for!. The lady on the counter could not have been better to deal with and we would never consider any other company but Advanced Computers."

22nd Apr, 2015  •  Rating by: Trevor  •  Contact: NASEELAH Cust PO #1750  •  Job date: Apr, 2015

"Very prompt & efficient service."

19th Mar, 2015  •  Rating by: Patrick  •  Contact: John  •  Job date: Mar, 2015

""

3rd Feb, 2015  •  Rating by: Murray  •  Contact: Unknown  •  Job date: Feb, 2015

"Outstanding service by Nancy, I could honestly say that I have never received such amazing, considerate attention from a service worker in all my time while Managing this business.
Nancy went the extra mile, people just don't do this anymore & quite frankly I'm delighted in how good she was to us , helping our Company out when we really needed it.
We love you Nancy- from the team at Albany Pet Resort.

Have a wonderful Christmas a a fabulous New Year -)"

17th Dec, 2014  •  Rating by: ANN  •  Contact: NANCY  •  Job date: Dec, 2014

"I had mistakenly dropped my Canon Digital Camera and the lens got stuck making it impossible to retract.

I found Advanced Computers from Internet. The customer service staff was professional and courteous, advised me clearly on their repair procedures and time line. They did a great job fixing and cleaning it (it looks almost new) and the fee was reasonable (much cheaper than buying a similar class of camera).

Great experience!"

5th Oct, 2014  •  Rating by: Kevin  •  Contact: Kevin Hugh  •  Job date: Oct, 2014

"My HP laptop needed a fan replacement. Not only did Advanced Computers provide a competitive price and a 3 month warranty, they were also very quick and have a great professional attitude.

When you talk with them you'll know that these guys know their ****. Called up other places for quotes nobody else could provide a quote or turn-around time. All everyone else refuse to give me a repair price guideline. Not the case here. Emailed about 9am, got a reply at 10am same morning. Brought it in and they knew exactly what needed to be done.

I had to bring my laptop back a second time as I didn't provide the Windows password for them to fully test it the first time. They called back about 3 hours later and told me it was fixed! No cost because it was under warranty.

Unlike other places, these guys treat warranty repairs like new customers and get to work straight away! Same exceptional service.

Highly recommended!"

5th Oct, 2014  •  Rating by: Mike  •  Contact: Mike Campbell  •  Job date: Oct, 2014

"My HP Envy laptop was accidently dropped from table, hinges and chassis were damaged. I won’t be confident it could be repaired within quick turnaround until I found Advanced Computers via my friend referral. I received a formal quote from Advanced Computers team on the same day allowing me pass to insurance company at the first instance. My claim has been processed efficiently with tremendous assistance from Advanced Computers. Now I have become one of Advanced Computers happy customers. Will recommend their extraordinary repair service."

14th Jul, 2014  •  Rating by: Apurv  •  Contact: Nancy Zhang  •  Job date: Jul, 2014

"My laptop was damaged by dropping on concrete floor, the harddisk drive has stopped working. I rang Advanced Computers at 9pm for assistance. My data was successfully retrieved next day. A big thanks to the Advanced Computers team. I have noticed they are Seagate authorised data recovery centre. Will recommend their data recovery service."

5th Jun, 2014  •  Rating by: Sam  •  Contact: Sam Smith  •  Job date: Jun, 2014

"Advanced dealt with the resurrection of my ailing “Outlook” email system .. to their credit, they remedied the “freezing” scenario which had developed,& incoming mail began to flow again
.. BUT .. without reference to me, they removed copious mail I had retained in my “Inbox” much of which was important (property, IRD, financial correspondence).
It was some time before I was aware of this desecration (in fact, “Advanced” had done further work on my PC in the interim).
When the significance of my lost mail became apparent, I entered into an absurdly lengthy email exchange with “Advanced” the outcome of which was that they
would investigate the recovery of my mail .. but at my expense.

I quote from part of our email exchange:
“I don’t believe I should be expected to pay to have my mail recovered, when it should never have been removed without my knowledge.”

Their response :
"Our service fee is from $50". .. they simply would not address culpability

this from a Company whose website “repair” page proudly proclaims
"100% Satisfaction Guaranteed"
.. I will seek an alternative company to (hopefully) recover my lost mail .. I am uncomfortably aware of the possibility that it may be irretrievable !"

5th Jun, 2014  •  Rating by: Kerry  •  Contact: Pier Lu  •  Job date: May, 2014

"AMAZING SERVICE & TEAM!!

I am soooooo grateful for the Advanced Computers team, which is A+++++++ customer service and services overall!!!

Like an idiot I dropped my phone this morning getting to work and I came to Advanced Computers.

The price was completely reasonable, the team did a fantastic and quick job. I will forever recommend the Advanced Computers team for anyone having mobile phone injury assistance.

If you need someone to get the job done right you have to get it done by the Advanced Computers team.

You are the best! Thank you for saving my day!"

30th Jul, 2013  •  Rating by: Lina  •  Contact: Lina Davids  •  Job date: Jul, 2013

"Advanced Computers is a great IT one stop shop. Their responsiveness, pro-active planning are evident. Their professionalism and knowledge are top notch. They listen and understand the relevant issues and bring forth the right solution in no time. I highly recommend Advanced Computers.

Bin Xu, CEO of Harbour Fitness Group"

29th Dec, 2012  •  Rating by: Bin  •  Contact: Nancy  •  Job date: Sep, 2012

"Our company is very impressed that the technology solutions from Advanced Computers, which have proven to dramatically improve business performance and growth and given us great cost savings. The delivery of the mobility idea which cloud solution has delivered has been a great step forward.

Steve Butler, Managing Director of Lockers.Com NZ Ltd"

28th Dec, 2012  •  Rating by: Steve  •  Contact: Karen  •  Job date: Oct, 2012

"I spilled coffee on the keyboard of my 2 year old 15\" MacBook Pro. I dried the machine to the best of my ability and had it powered off for over 24 hours. The next day, my worst fears were realized when the machine would not power on.
It was at this point that I went online found Advanced Computers. I called and was able to talk to one of their front line staff and tell him what I experienced. He was really great on the phone, and advised their efficient procedures, confirmed my MacBook Pro inspection only takes 48 hours as standard, and same day service available. I was able to bring the machine in their Penrose branch, used their priority service and pickup on next business day.

I am using the machine right now to type this review, and I have to say that after the repair, the machine works great. I really appreciate the service, the price was super reasonable compare to replacement. Definitely recommend their Mac repair service, cost effective and efficient."

28th Dec, 2012  •  Rating by: Jessica  •  Contact: Nancy  •  Job date: Dec, 2012

"I recently purchased several computer components from Advanced Computers and had assistance from one of their sales staff, Tim, who I have to commend for his excellent, patient and expert assistance. As I shopped around several computer stores, it was in the end, Tim's attitude, helpful, friendly and patient demeanour which brought me back to Advanced Computers, over other competitor stores in Auckland.

Tim, thanks for your help and assistance, Advanced computers are very lucky to have someone with your expertise and attitude on staff. Good luck."

28th Dec, 2012  •  Rating by: Norman  •  Contact: Tim  •  Job date: Sep, 2011