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Allied Pickfords NZ / Moving Companies in Mt Wellington

Is Allied Pickfords NZ your business?
  • 0%
    "Items stolen by Allied Pickford UK and Allied and Insurance dont want to help. Insurance is good for nothing, they are avoiding paying out despite us paying $3000 for the policy. Do not use Allied Pickford UK or NZ. We carefully packaged our goods and kept in a storage unit for Allied to collect. We we were told our boxes would not be opened only shipped to NZ (for the large sum of $10,000) only to be told they had been taken to a Warehouse in the UK first where Allied Pickford employees were going to open everything and re pack it all meaning our bubble wrap and itinery meant nothing. We were horrified but helpless on the other side of the world. We waited months and finally the devastating moment arrived - we opened boxes to find so much missing, their employees had rifled through everything and cherry picked the valuable items they wanted and damaged other items. Expensive boxed sound system, branded goods, designer sunglasses and luggage. We were beyond upset then to top it all off the expensive insurance that Allied advised we took have refused to pay out, claiming the small print that we only get a portion of the missing items and other items are mechanical damage which isnt covered even though their employees damaged it which is why its not mechanically damaged. It is absolutely disgusting that a huge company like this can go against their contract and open all your stuff, mis-sell you insurance, steal from you then refuse to reimburse you for the missing items and basically not offer any compensation. We are forced to look into legal options now as we are so out of pocket and they should not be allowed to get away with this. Please avoid like the plague!"
    Rating by: Rebecca   |  Rating posted: 17th Dec, 2019  |  Contact: Allied Pickfords Tasman Bay Removals  |  Job date: Sep, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Rebecca 17th Dec, 2019More details…
  • 100%
    "Thank you to the Allied Pickfords team for the magnificent service; packing, moving, storing and unloading of my precious house contents.

    The Nelson team arrived on schedule (early even!) last Friday. It was heartening to see that the contents in the container was pretty much as it left my place except for an additional box for another customer. This gave me the confidence to not fuss about checking things off as boxes were unloaded. The contents of the container was unloaded with care and efficiency and the putting up of the three beds and the dining table was appreciated. Your Nelson team even kindly swapped sofas around in the lounge after a change of thinking on my part,

    The arrival of my things in Nelson ended a whirlwind change in my life and I will always be very grateful for everyone at Allied Pickfords working to make the move a great experience for me. The communication from the Nelson office was superb!

    Your Nelson guys arrived Tuesday afternoon to pick up the empty boxes and now I am fully settled in. Can't believe it!
    "

    Rating by: Kay  |  Rating posted: 6th Sep, 2018  |  Contact: Jim McLaughlin, Victoria Caldicott  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kay6th Sep, 2018More details…
  • 40%
    "We were quoted a fixed price for a complete pack-up, move and placement (not unpack) at our new house which was only two blocks away. We also paid for a subcontractor (taken on by Allied Pickfords) to move our spa pool to the new address.
    They came the day before and started packing up our belongings but left with the job probably only 30% complete. The next day they came back with more people and continued packing but did not start loading the truck until mid-afternoon as they had totally underestimated the manpower required to do the job.

    There was a very heavy freestanding wardrobe that needed to be moved and they had been warned that it was a tricky job, but they didn't have the correct equipment (flat trolley) and instead used a hand trolley, causing significant damage to the walls and door of the house we were leaving (which needed to be repaired).

    The spa pool movers came in the afternoon to do the job but the AP truck was blocking our driveway and they didn't move it, so the spa movers left again without doing the job.

    This meant that the AP guys ended up moving the spa at about 8pm when it was far too dark to put it where we wanted around the back of the house, so it remains in the wrong place and needing to be moved still.

    They damaged some of our paintings by not packing them properly, and when I asked Mr. Powell about compensation he dismissively told me that because I hadn't taken out their (extremely expensive) moving insurance they weren't interested in paying for the repairs, despite this being due to negligent packing on their part. The reality is that the repairs should cost less than the insurance excess of $150 so the situation would have been the same anyway. My insurance had covered us for the move but as above the excess is more than this claim is likely to be.

    Additionally, I went back to our old house later that night to check out whether everything had been taken, and found they had left the house unlocked with the rear doors wide open and all the lights on. Luckily there was nothing much left inside but anyone could have come along and damaged the house or taken something that had been left.

    I probably would not have bothered publishing a review about this if they had been more interested in dealing with me over my damaged items but the fact that the message I got was that they really didn't care at all makes me want to warn people that they are a lot less careful than they say they are and are not interested if you don't use their insurance. Also seem very disorganized with their communications and logistics.
    "
    Rating by: Andrew  |  Rating posted: 23rd Jul, 2018  |  Contact: Rowan Powell  |  Job date: Jun, 2018
    Communication: 30%  |  Quality: 50%  |  Reliability: 20%  |  Value: 60%
    Andrew23rd Jul, 2018More details…
  • 18%
    "The saying, you get what you pay for is true for Allied Pickfords. Their communication has been terrible we have had to contact them both to confirm when they were picking up our belongings and also had to contact them to find out when they would be dropped off. We were given the estimated delivery date of the 19th of Jan, however, after there being no communication several days after this date. We spent two days getting an updated time of delivery, we discovered that they would not arrive until the 31st of Jan. Unbelievable. For a couple who are relocating this has caused a significant inconvenience, not only in terms of time but money. I would not recommend Allied Pickfords' service to anyone."
    Rating by: Jordan  |  Rating posted: 23rd Jan, 2018  |  Contact: Simon Hall and Tracey Henderson  |  Job date: Jan, 2018
    Communication: 0%  |  Quality: 30%  |  Reliability: 0%  |  Value: 40%
    Jordan23rd Jan, 2018More details…
  • 100%
    "initially word of mouth, lodged contact via website, co phoned , rep called, quote completed within 24 hours, job booked, packers arrived, containor loaded, delivery overnight to 'naki, third party phoned, containor unloaded,empty ctns up-lifted 7 days later. job completed."
    Rating by: Glen  |  Rating posted: 17th Nov, 2017  |  Contact: Vickie Trott  |  Job date: Nov, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Glen17th Nov, 2017More details…
  • 95%
    "Great crew, job went without a hitch."
    Rating by: WARREN & SARA  |  Rating posted: 9th Oct, 2017  |  Contact: Jim McLaughlin  |  Job date: Oct, 2017
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    WARREN & SARA9th Oct, 2017More details…
  • 38%
    "I got four quotes with allied Pickfords being the second cheapest, about $250 more than the lowest. I had to pay at least seven days before the removal day, which I did do. On the day only packers and wrappers came. The next day the truck was late to actually do the removal. Because the property was sold and needed an exit inspection the next morning this meant that the property had to be cleared that very day. By 3pm the two men decided they would come back in the morning but I said that was not the agreement nor was it possible as the next day I had to drive from Christchurch to catch the Picton ferry. It was raining. I rang Allied Pickford Christchurch office and complained . After about an hour another truck arrived with about 6 young men... they just threw things into the back of the truck, dropped things and everything got very wet. It was extremely distressing. By 8pm everything was gone and I had cleaned everything and locked up. The next day I got an email from Allied Pickford saying I had to pay another $1500 to have my goods delivered to Wellington. Since there were two containers I assumed at least one would be delivered while I debated their inflated quote but after two weeks in Wellington nothing had arrived. Meanwhile we were camping in our new house awaiting our furniture, bedding, kitchen utensils etc. I phoned Allied Pickfords and was told nothing would be delivered until I paid the 'extra' bill and that everything was still in Christchurch. I argued that they could not hold my stuff hostage. Eventually they delivered one container and I eventually paid $750 to get the second one delivered. Antique furniture was damaged and all my woodworking equipment was severely rusty after being stored wet in a container for several weeks. It was so stressful and I felt powerless as they had my belongings. I simply would never, ever recommend Allied Pickfords to anyone."
    Rating by: William   |  Rating posted: 4th Aug, 2017  |  Contact: Grahame Hart  |  Job date: Apr, 2017
    Communication: 10%  |  Quality: 20%  |  Reliability: 70%  |  Value: 50%
    William 4th Aug, 2017More details…
  • 58%
    "Appalling administratively. We had 50 cu.m to store and move. If I had known my goods wouldn't remain in the same container they were loaded into on removal until redelivery I would never have engaged this company. As apparently they do not operate enough containers our things were loaded and unloaded 4 times before we received them at our new place! And guess what, we are now without an expensive 3-seater lounge sofa, a round outdoor table (for which we received the chairs!), a rattan 3-seater outdoor sofa, a shelving unit for CDs and we have only just started checking. No inventory was available or used on delivery of our goods so it will depend on what I can work out from our copy supplied on collection. caveat emptor!! I am appalled!!"
    Rating by: Leon  |  Rating posted: 6th Jun, 2017  |  Contact: Leon Bennett  |  Job date: Jun, 2017
    Communication: 60%  |  Quality: 50%  |  Reliability: 60%  |  Value: 60%
    Leon6th Jun, 2017More details…
  • 35%
    "Our items were in storage for over 5 years and we knew after visiting the storage facility that some items had been broken and damaged. After delivery, some were repaired, but many all. The worst thing is that we had items missing including a console table which is hard to misplace. After months of trying to get answers as to how this could happen, they agreed to pay a one off payment which is only a quarter of what it would cost to replace the lost (stolen?) item. We were very unhappy with the lack of communication and would not recommend them."
    Rating by: Sharon  |  Rating posted: 21st Mar, 2017  |  Contact: David Howard  |  Job date: Dec, 2016
    Communication: 0%  |  Quality: 10%  |  Reliability: 90%  |  Value: 40%
    Sharon21st Mar, 2017More details…
  • 35%
    "Used Allied Pickfords because they had such a good reputation, but were quite disappointed. They insisted on repacking our items for insurance purposes, but our original packing was actually better and many items arrived damaged or completely broken. 'Their' insurance company is actually separate from Allied, and when we tried to make a claim they just masterfully bounced us back and forth between each other. Every claim seemed to be related to moisture damage somehow, which was a convenient exclusion from the policy. Wouldn't use again in a hurry!"
    Rating by: Simon  |  Rating posted: 13th Nov, 2016  |  Contact: Numerous  |  Job date: Jun, 2016
    Communication: 10%  |  Quality: 30%  |  Reliability: 80%  |  Value: 20%
    Simon13th Nov, 2016More details…
  • 3%
    "We have used Allied Pickfords many times (overseas and in NZ) however we will NEVER use them again after our most recent experience. We moved from Auckland to Christchurch. We were very careful when getting the quote and pointed out items that were fragile and/or needed special packaging. This was reflected in the quote (not cheap but we assumed from prior experience that Allied would give us the best service). We were told there would be two days pre-pack and a third day to complete the pack and uplift. As it turned out the packing was badly planned and under resourced and by the third day half the house had not been packed. Further, our specially identified items had not been export packed and had to be re packed taking more time. The packing was so slow and disorganised that the crew were still packing the container at 7pm - in the dark. They were by this stage very tired and of course mistakes happened - a piece of wooden furniture (which had no wrapping at all) was dropped and damaged. At this stage we sent the crew home as they were clearly too tired to work safely. The next day (when we were supposed to have left Auckland ) they came back to complete the uplift, however we had to leave as we were already way behind schedule. We left them to lock the door on the house and crossed our fingers that everything was going to get safely to Chch. The Chch crew were great, punctual and very helpful with the unpack however on unpacking our boxes it became clear what a woeful job had been done. Special items had not been export wrapped as agreed, obviously fragile items (ceramic, paintings etc) had not been bubble wrapped or treated as fragile, items had been badly stacked in the container and shifted and broke. We were hugely disappointed. We raised our concerns with the CEO who showed absolutely no interest in the issues we raised. His response was simply that the items had been shifted as required by the contract. He had no interest in the stress his company caused due to their delays, poor planning and lack of training, nor was he interested in the damage caused to our goods or the failure to meet the contract arrangements as to export wrapping. In short his attitude showed a complete lack of interest in customer service. Allied have a well-deserved reputation for excellence internationally. Allied in New Zealand are clearly not living up to this reputation."
    Rating by: Sally  |  Rating posted: 19th Aug, 2015  |  Contact: Auckland head office  |  Job date: Jul, 2015
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    Sally19th Aug, 2015More details…
  • 0%
    "Please be warned that this branch of a Global Company, using the Pickford name is very incompetent.
    My goods were packed on 21 May 2014 in Wellington an I was told that it would take up to 12 weeks from door to door.
    My goods did not arrive in the UK until 16 September 2014 nearly 4 months and I am finally getting my shipment delivered tomorrow 14 September. All in all it has taken nearly 5 months. I have constantly been in touch with this company and I can say that the left hand did not know what the right hand was doing. My advice to all is to look around. Allied Pickfords are the most expensive in quotes but the service is shocking.
    "
    Rating by: Judy  |  Rating posted: 14th Oct, 2014  |  Contact: Ken  |  Job date: May, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Judy14th Oct, 2014More details…
  • 50%
    "Great sales pitch from sales person however the packers and movers did a less than average job. There were school boys packing and moving our entire house. Many precious items were broken in the packing process with no remorse or concern shown. Would not recommend or use again."
    Rating by: Elizabeth  |  Rating posted: 3rd Mar, 2014  |  Contact: Graham  |  Job date: Feb, 2013
    Communication: 80%  |  Quality: 30%  |  Reliability: 40%  |  Value: 50%
    Elizabeth3rd Mar, 2014More details…
  • 5%
    "They lost all my family photos and their follow up customer service was appalling. I still have no idea what happened to my goods."
    Rating by: Carolyn  |  Rating posted: 31st Jul, 2012  |  Contact: Graham Sutcliffe  |  Job date: Jan, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    Carolyn31st Jul, 2012More details…
  • 88%
    "Great hard workers - job well done and all goods in one piece after travelling Auckland to Cambridge.

    Only comment is that their insurance is very expensive - shop elsewhere but packing and removal service fantastic."

    Rating by: Sue  |  Rating posted: 26th Mar, 2012  |  Contact: Trish O'Malley  |  Job date: Feb, 2012
    Communication: 90%  |  Quality: 80%  |  Reliability: 100%  |  Value: 80%
    Sue26th Mar, 2012More details…
  • 28%
    "We were recommended Allied Pickfords for our move, and thought we\'d splurge on getting the packing and moving option. We were looking forward to a stress free move but it turned out to be anything but.

    Basically the moving guys had not gotten the information that they were to pack. We frantically packed for a while until they went back to the office and realized that they had been given the wrong information. Then they helped to pack but half was done, in boxes all chucked in and with nothing written on them etc.

    Everyone can make a mistake though. We felt that we didn\'t get what we paid for (since we did half of the packing!) so I wrote a complaint email to the lady we had been in touch with. No reply. At all.

    I contacted the manager and after a couple of days I got a reply where he says already had replied to this complaint and that basically it was a mistake on the day and so on. No mention at all about compensation or even a proper apology. It made me so furious - anyone can be excused for making a mistake but then to ignore it and half heartedly reply is so bad.

    I hope this review will prevent at least one person from hiring Allied Pickfords - they will gladly take your money but are awful to deal with. We move regularly and are both expats so we know heaps of people moving across town and across the world - I will always tell people that are moving to avoid using Allied Pickfords!
    "

    Rating by: Malin  |  Rating posted: 28th Feb, 2012  |  Contact: Trish O'Malley And Graeme Burnett  |  Job date: Jan, 2012
    Communication: 0%  |  Quality: 60%  |  Reliability: 50%  |  Value: 0%
    Malin28th Feb, 2012More details…
  • 13%
    "They came they trashed they went. After the move we were left with expensive items taken apart and peices missing, rubbish strewn all over the house, boxes not properly labelled, items damaged, items left at the house. They even got us to sign for insurance on the day and then denied we\'d ever signed anything. The south island manager and his boss in the north island were not very helpful. We\'ve moved house a number of times and never come across such an un professional and rude outfit."
    Rating by: Mick  |  Rating posted: 29th May, 2011  |  Contact: Tony Marriott  |  Job date: Mar, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Mick29th May, 2011More details…
  • 100%
    "Pleasant staff, very respectful of elderly lady who was moving.
    Gave an overall impression of trustworthiness and honesty.
    Was able to do job with only 1 weeks notice.
    Nothing damaged in shift.
    Really helpful driver.
    Wellington to Rotorua
    See also under proper name "Allied Pickfords"
    "
    Rating by: Ray  |  Rating posted: 17th Dec, 2008  |  Contact: Jim McLaughlin  |  Job date: Dec, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ray17th Dec, 2008More details…
  • 100%
    "Good pricing, great service and just a great company"
    Rating by: Glenis  |  Rating posted: 9th Feb, 2007  |  Contact: Simon  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Glenis9th Feb, 2007More details…

Phone number
0800255433

Physical address
8 Lockhart Place,
Mt Wellington,
1060

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