Ph: 0800255433
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The Nelson team arrived on schedule (early even!) last Friday. It was heartening to see that the contents in the container was pretty much as it left my place except for an additional box for another customer. This gave me the confidence to not fuss about checking things off as boxes were unloaded. The contents of the container was unloaded with care and… efficiency and the putting up of the three beds and the dining table was appreciated. Your Nelson team even kindly swapped sofas around in the lounge after a change of thinking on my part,
The arrival of my things in Nelson ended a whirlwind change in my life and I will always be very grateful for everyone at Allied Pickfords working to make the move a great experience for me. The communication from the Nelson office was superb!
Your Nelson guys arrived Tuesday afternoon to pick up the empty boxes and now I am fully settled in. Can't believe it!
Only comment is that their insurance is very expensive - shop elsewhere but packing and removal service fantastic.
"Basically the moving guys had not gotten the information that they were to pack. We frantically packed for a while until they went back to the office and realized that they had been given the wrong information. Then they helped to pack but half was done, in boxes all chucked in and with… nothing written on them etc.
Everyone can make a mistake though. We felt that we didn\'t get what we paid for (since we did half of the packing!) so I wrote a complaint email to the lady we had been in touch with. No reply. At all.
I contacted the manager and after a couple of days I got a reply where he says already had replied to this complaint and that basically it was a mistake on the day and so on. No mention at all about compensation or even a proper apology. It made me so furious - anyone can be excused for making a mistake but then to ignore it and half heartedly reply is so bad.
I hope this review will prevent at least one person from hiring Allied Pickfords - they will gladly take your money but are awful to deal with. We move regularly and are both expats so we know heaps of people moving across town and across the world - I will always tell people that are moving to avoid using Allied Pickfords!
Phone number
0800255433
Physical address
8 Lockhart Place,
Mt Wellington,
1060
Categories we service
Moving Companies
Areas we service
Wellington CBD, Tauranga City, Nationwide, Hamilton East, Dunedin North, Dunedin Area, Christchurch Airport, Auckland Central
When they arrived, they got me to sign on their iPad, they said we are signing to agree to the uplift of our goods, they didn’t show me any terms and conditions I was signing for and after receiving… my inventory, it appears that my signature was not even used and has been forged next to some conditions indicating a bunch of stuff I apparently agreed to which I absolutely did not. This all should have been signed after they uplift, not before.
They also underestimated the amount of space they needed for our goods and required a second truck in the end, I was told that my goods would be going into the container on the truck and then to the warehouse to be stored and from there onto the train and then on the truck again to my address in Whanganui, basically I was told my goods would not be double handled. however the second truck they brought was not in a container so these goods were double handled, they tried to charge me over $1000 extra on top of a move that was already costing over $4000 for the extra truck, I was in tears, I was moving because I couldn’t afford my mortgage anymore, I couldn’t afford the extra costs and they were threatening to hold onto my belongings which included some very important and expensive medical equipment if I didn’t pay the extra.
The move itself took until almost 6:30pm when they arrived just after 8:30am. They took multiple breaks and seemed like everything took much longer than it needed to.
They were not careful and knocked doors and walls multiple times, I was highly stressed as the buyers of our house are very particular.
All the movers used my toilet multiple times and made a huge mess of it every time which meant I was cleaning it and mopping the floor multiple times after every use because I had my 3 young kids with me including my toilet trained 6 year old using the toilet and for his safety I had to make sure it was clean.
The movers made no effort to minimise leaking water from washing machine pipes or fridge/freezer and I had to literally mop up water behind them to ensure the safety of everyone else around, they ended up dropping my fridge flat onto the concrete outside my house and damaged it so badly that it needed replacing.
Their iPad battery went flat and they borrowed my charger and the second time it went flat, he said he had no time to charge it and would label the rest of our goods the next day and I’d receive the update online, this was extremely unprofessional.
The weather was very windy and they left my glass front door open multiple times for it to slam shut which is not only a hazard for my children who were in and out of the door but also a risk of the glass smashing.
They continually lined up our belongings under the edge of the carport and when it rained I watched my furniture get saturated, I ran out in the pouring rain to ask them to put my things in the truck as it was soaking wet.
They were sticking their labels directly onto my wooden furniture and damaging it. I would have thought they would have been more professional considering the high price I paid for the move.
We were given a tight timeframe of 2 weeks to discover what damages were caused to report to them in order for their insurance to resolve it. They did over $10,000 of damage to our belongings and it was a stressful and drawn out process to claim for these items, I had to do all the work taking photos of each item, arranging assessor’s, estimates and researching replacement values, it was very time consuming and in the end they paid over just half of the value of damages they caused. There was a lot of unnecessary damage caused such a snapping my Christmas tree in half, breaking all my washing machine pipes so it was leaking, snapping hinges and pieces off a shed. They came up with all sorts of excuses not to cover certain items.
Their insurance company is also an international company, but they refused to ring me to discuss anything because my number was an international number ???????????
When we moved in, I had to do a separate insurance claim with the franchise in Palmerston North because they made a slit in my 6 year old kitchen vinyl with the corner of the fridge when they were moving it into place, it was a stressful process that took almost 5 months to resolve because I had to keep following them up literally every single day to get any action out of them, they were just hoping I would forget about it. We had to have the entire kitchen floor redone."
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%