All About Electrical Ltd / Builders in Burwood

"You want not further dealings with me, however I feel it is only fair to defend myself against your blatant lies about me. For you to believe that everything you typed on the website is totally true, is the biggest load of lies to start with – let’s read between all the crap you typed and just look at your six minor issues, as per your email (your comments in italics): 1. “It was noted that wiring for a power plug hadn’t been run through the framing” – (see attached photo) - as per the photo you hastily sent to Paul to complain about the wiring, it clearly shows that the cable goes to the east wall in the garage which “HELLO” is where your ALARM BOX is – this has nothing to do with me, and if you had any idea about what you were talking about (which obviously you don’t) you should know that this is Arnold Jenson’s alarm feed cable that they looped from my flush box and power socket in the laundry to your Alarm Control Box. I happily fixed this cable for Benchmark Homes whilst in the company of Paul ASAP after notification was received that there was a problem. 2. “Craig changed the lighting plan on us” – I always work in the best interests of the customer (and so do my staff) so any changes we did make would have been purely for your benefit. By this I mean that often customers have lighting plans drawn by light shops, which when actually taken to site, don’t work well due to ceiling timber constraints (trusses & ceiling battens), and therefore are not aesthetically pleasing for lining up lights etc. If this meant that you had to pay more for additional light fittings that you had originally, I apologise for the inconvenience of trying to make your finished home a better one. 3. “The isolation switch was wired in the wrong place” – the final spot of the isolation switch for the oven/hobb was always the intended position, through the side of the joinery where the fridge was to sit. I admit we did have problems where the gib fixers brought the cables through the back wall of the fridge recess not quite in the correct place, however there was no physical room to get the cables installed in the timber framing beside the socket. This aside, on completion of the prewire, I did a complete walk-through with you to ensure all was as per the plans, and at this point you did not mention any problems. 4. “Wiring for the auto gates – even though he was already billing us for the work” – On the original variations quote and as per discussions, it was agreed that we would have a box on the exterior of the house with a dedicated power supply for the gates to be installed at a later date, that was where the brief stopped. For the $160.00 you paid, you received a dedicated 20amp power circuit, with a circuit breaker, cable, exterior conduit, waterproof enclosure, and the labour required to do the work. If you expect to get trench work, cable from house to gates, isolation switches, additional labour & materials on top of what you had already received for the $160 you paid, you are completely unrealistic!!! 5. “...extractor fan not working properly” – if you had an electrical or mechanical understanding you would know that anything that is extracting air requires an inlet of air otherwise a vacuum is created, hence your fan requiring a window or door to be ajar to allow the required airflow. We shortened the ducting by approx 1m and if you have shortened it again you are really not improving anything as the fan is designed to extract up to 3m of ducting, which is what the unit was supplied with. Prior to Christmas when we shortened the ducting a full check was done of the fan with the shower at the hottest and hardest it would run and no fault was found with the extraction system as we left it. 6. “I got a better deal myself on bathroom heaters from just going to Placemakers” – more often than not heaters and heated towel rails can be brought cheaper from the main hardware chains that what tradesmen can purchase from their wholesalers. We are not in the business of driving around every possible store to find a customer the cheapest heater, they are welcome to supply materials themselves as you did. We prefer to provide quality items and then back them up with a warranty rather than install inferior products (like your light fittings) that stuff out quickly, ie you had lamps blow within the first week which was due to the fact that ‘cheap’ isn’t always better. All in all, I am extremely surprised that you can complain about these ‘minor’ issues yet still pay your account to us in full, without any mention of a problem. Craig "