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All About Kitchens and Bathrooms / Upper Hutt

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  • 100%
    "From my first interaction with Megan at All About Kitchens and Bathrooms I knew that they were the project managers that could assist with my renovation project and incidentally had been recommended to use by a colleague.

    Wayne came and gave me an idea of the work that could be done to achieve what I was after in my renovation project which included knocking down walls, electrical work , building work and also the installing of the new kitchen itself which included painting and tiling. Wayne then produced a high quality design for me that showed what the finished kitchen would look like. By this stage I knew that I would be getting a great kitchen to a design that I had not even contemplated could be achieved or one that I had even considered.

    I found Wayne and his team of trades people to be most accommodating throughout the whole project from start to finish. They always arrived on time and sometimes even early which these days isn't always the case when you are waiting for work men to turn up so I applaud them for that. The guys worked extremely hard the entire time to get the job completed to deadline.

    I did find some hiccups along the way which I did expect from an old Lockwood home. I never anticipated that we could not drill straight down through the ceiling for the electrical work and that there would be a great big beam blocking the path for the wiring. I never estimated how long the electrical work would take and the electrician and his apprentice even gave up a Saturday to finish off the work. In fact the electrician was great as he even noticed whilst he was in my loft that my DVS system did not have an air filter on it and as he is a qualified agent for DVS he was able to get me one and install it for me - another problem solved!

    In reality my kitchen renovation did take longer than forecast and I was totally informed about this every step of the way, it was no sudden shock or surprise and Wayne communicated everything to me as progression was made about any issues that had cropped up unexpectedly. As a matter of fact I found communication to be excellent throughout the whole experience and Wayne kept in constant contact keeping me in the loop as things proceeded. To give everyone involved credit where it is due the work was still finished in just over two weeks so still a great turn around with minimal disruption for me.

    I did go slightly over my budget but then having built a new house build myself in the past I knew that this would happen as hidden costs always occur along with unpredictable findings to cater for. Projects can never be fully quoted only approx figures can be given which I was given and they were not too far off what I paid in the end. So no unrealistic prices has been given even when a Saturday has been worked.

    I am extremely delighted with my new kitchen, the whole area has been amazingly transformed and the end result is simply wonderful with great utilization of extra space and natural light.

    I wouldn't hesitate to use Wayne, Megan and their team of designers and sub contractors again.
    "

    Rating by: Patricia  |  Rating posted: 18th Oct, 2019  |  Contact: Wayne  |  Job date: Jul, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Patricia18th Oct, 2019More details…
  • 28%
    "We had a new kitchen installed through All About Kitchens, and used the subcontractors that were recommended by Wayne. The planning and design stage went smoothly and we found all staff very helpful with plenty of ideas and cost options available. However our experience went progressively downhill after this stage. In general we found the communication severely lacking and became increasingly concerned that we were not going to receive the service we were led to believe we would receive. The most concerning issues we think others need to be aware of include:

    • We were quoted approximately 12-15 hours of subcontractor work in our contract but the total amount we were ultimately invoiced was double (28.5 hours). Later discussions with Wayne indicated that the approximate hours in the contract were a best case scenario (we were later told old houses can cost more) and only covered some of the work. This was surprising because the scope of the work to be done was agreed beforehand and Wayne had inspected our kitchen. We would not have used All About Kitchen’s subcontractors if we hadn’t been given such a misleading estimate of hours.

    • We discovered that All About Kitchens charged a mark-up on the materials supplied by the subcontractors. This additional charge was not in our contract and at no stage were we told of this charge. In some cases the total cost for electrical materials came to 300% that charged to the subcontractor. We sent our quotes to other electricians, one of which said the invoice was “out of this world and into the next galaxy.”

    • All about kitchens were terrible at organising and communicating subcontractors’ schedules. We were given incorrect dates for the install and subcontractors. We were initially understanding (everyone makes mistakes) and managed to reschedule things around a new install date (such as our work schedules), however we continued to encounter numerous and substantial issues with the plans as the work progressed, e.g. subcontractors turning up without warning. This is the worst experience we have had with tradies and made the project much more disruptive that it should have been.

    • When we raised our concerns with All About Kitchens, their response was to point to a clause in the contract stating that “All About Kitchens will not enter disputes”. After seeking advice on our consumer rights under the Consumer Guarantees Act and Fair Trading Act we discovered that the contract supplied by All About Kitchens contains illegal and misleading clauses.

    After raising the above issues with All About Kitchens, we found the response defensive, condescending and unreasonable. In the end we were able to reach agreement and negotiate a final price which, while still substantially above our budget, reflected a much fairer cost. Unfortunately, we were only able to negotiate after notifying All About Kitchens that we planned on filing a complaint with the Disputes Tribunal.

    As a general comment about service, while our initial contact was great, we were surprised that we were never contacted to ask whether we were happy with the final product or for any other reason (this was before we entered into dispute). The one positive piece of feedback that we can give is that we are mostly happy with the final product.

    We would absolutely not recommend the company to anyone for any service, and would caution anyone deciding to sign a contract with them to first ensure that they read the contract carefully, and ensure that anything that is unclear in the contract itself is explained in written form.
    "
    Wayne Toms responded:
    "All About Kitchens and Bathrooms has been trading for 18.5 years and have had hundreds of happy clients over this time who are proud of their renovation and are happy to pay for this and the service they receive. It is unfortunate that Sam and Natalie feel this way about All About Kitchens and Bathrooms as a company and that we have been unable to see their finished kitchen with the flooring etc completed this is due to the threatening phone calls and emails from Sam and we do not feel it would be a good idea to try and attempt this. Initially All About Kitchens and Bathrooms was contacted in February 2019 by Natalie via our website enquiry form. Natalie had been referred to our website by a happy client who was more than happy to refer All About Kitchens and Bathrooms. Natalie explained that they were requiring a quote to take to the bank for finance. Natalie was given the option of either paying $80 (which is refunded if the project goes ahead with All About Kitchens and Bathrooms) for us to come to site and discuss what it is that she was wanting to achieve and what her budget would be. Our other option is to bring in a plan with some photos of the space and we will look at things from there. Natalie chose the option of bringing in her plans to us and we discussed her kitchen from these. Over the next few months we worked with Natalie on the concept and pricing options that she wanted. In June 2019 Natalie decided on her final concept and finishes for the bench top, fittings, and unit colour, a proposal was drawn up and presented to Natalie in the showroom along with a copy of our terms and conditions. Natalie took this away to discuss with Sam. All About Kitchens and Bathrooms proposals always include: Kitchen Fittings and Specifications, copies of the new kitchen layout, any extra accessories e.g. bins, pull outs etc, the investment price of the kitchen and bench top which is a fixed price. The proposal also clearly states any exclusions from the fixed kitchen price which in Sam and Natalie’s case were: Painting, flooring, hot water system, gas work, tiling, electrical, plumbing, building, lighting and installation of appliances. We have an hourly charge out rate for all our contractors which is clearly stated on the proposal also. The sub-contractor hours that Natalie and Sam were given were an approximation only. After thoroughly going over All About Kitchens and Bathrooms proposal and terms and conditions Natalie came back with 2 questions with regards to the terms and conditions that she required answers to, once she had these answers, she was happy and signed the proposal and the terms and conditions. From here our process is a final site measure which was conducted by Wayne then a schedule of works is drawn up and this is sent to all the sub-contractors involved and the client. Natalie was emailed initial disconnection dates on the 3rdJuly 2019 as Sam and Natalie were wanting to do some of the building work themselves. On the 11th July 2019 Natalie was emailed the schedule of all the dates that the sub-contractors were coming in, at no time did this schedule change, we do not ask that clients take time off work unless they choose to, if they are happy to leave a key with us this is what we would use. With the schedule sent we would assume that Natalie and Sam would put the dates into their diaries. On the 15th July 2019 while our sub-contractors were onsite Natalie asked the plumber to replace the waste pipe to the gully trap that had been leaking for several years under the house. This was is not part of their kitchen installation or allowed for in the approximated hours this extra work took approximately an extra 4 hours for the plumber as he had to lift up the floor, get under the house, replace the waste pipe and then screw the floor back down again. Also not included in Natalie and Sam’s approximated sub-contractor hours was the installation of the new appliances that they had supplied themselves. All About Kitchens and Bathrooms is a small business and we do add a small mark up to our materials, but it is most definitely not the 300% that Sam has mentioned we are unsure where he has got this figure from As a general comment Natalie and Sam received a top-quality kitchen from All About Kitchens and Bathrooms, they had the option of supplying their own Sub-contractors which they chose not to. All About Kitchens and Bathrooms has obviously entered discussions with Sam as they only paid the agreed fixed price for the kitchen and the cost price of our sub-contractor materials so have in fact received a great deal and yet they are still unhappy. Natalie and Sam did not make the final payment until we discussed the extra work that Natalie and asked the plumber to do on the 15th July 2019. Which it seems they neglected to tell us of this, also they have a sloped ceiling requiring that the cowling had to be cut on an angle so the extractor could be installed. In reality the extra hours were justified and the job was complete. In summary, the client indicated a high % of overruns, in fact looking at the total job cost and the actual end bill charged the overrun was only 2.5% more in total for the entire job that we had supplied with the approximated hours given."
    Rating by: Natalie Stewart  |  Rating posted: 7th Oct, 2019  |  Contact: Wayne Toms  |  Job date: Aug, 2019
    Communication: 10%  |  Quality: 80%  |  Reliability: 10%  |  Value: 10%
    Natalie Stewart7th Oct, 2019More details, one reply…
  • 45%
    "This video was an example of the problems we had with All About Kitchens while they were installing/reskinning our kitchen last year. Watch it and all will become clear.

    Skip forward to this year, and a few of the fittings and cupboards have settled or come apart (my wife and I are NOT hard on our belongings!). We contacted the company back and for the longest time were ignored, then eventually told that we should fix it ourselves.

    My wife and I both have medical issues which make that an utterly inappropriate and unreasonable suggestion. We were told that their installer could come out to fix their own work, but we'd be invoiced $185 for that.

    My recommendation- use another company, whatever you do. The attitude and sass we have had from Wayne and Megan has left a truly awful sour taste in our mouths.

    https://youtu.be/uXkaTLog2zg
    "

    Rating by: Richard  |  Rating posted: 11th Oct, 2018  |  Contact: Wayne & Megan  |  Job date: May, 2017
    Communication: 10%  |  Quality: 50%  |  Reliability: 30%  |  Value: 90%
    Richard11th Oct, 2018More details…
  • 100%
    "Excellent design service, and great to be able to see fittings in the shop first. Their suggestions for the design were excellent. Installation went well, any mistakes were quickly remedied. Absolutely thrilled with the result."
    Rating by: Alice  |  Rating posted: 12th Mar, 2018  |  Contact: Ronnie  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Alice12th Mar, 2018More details…
  • 65%
    "Really pleased with my kitchen. The design layout is so much better than it was before.
    A few problems arose due to the repositioning of the stove (due to the lack of roof space) but problems were solved. The guys who installed the kitchen, the plumber and the painter and plasterer were all great.
    Thanks guys - Iove my new kitchen.
    "
    Rating by: Barbara  |  Rating posted: 19th Dec, 2013  |  Contact: Wayne  |  Job date: Aug, 2013
    Communication: 20%  |  Quality: 80%  |  Reliability: 80%  |  Value: 80%
    Barbara19th Dec, 2013More details…
  • 100%
    "We were very happy with the service and product. Everything was cut perfectly and the fit out of the kitchen is amazing e.g. Wayne was able to design the cabinets to fit which we couldn\'t get from another place. The kitchen is 100 times better than what was there previously and so glad we had this done. Highly recommended to others."
    Rating by: Steph And Karl  |  Rating posted: 25th Apr, 2013  |  Contact: Wayne  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Steph And Karl25th Apr, 2013More details…
  • 100%
    "My husband and I were looking to upgrade our old 70s kitchen but retain as much of the original carcusses as possible to be cost efficient. So we mostly added new doors with some additional cupboards. It was a bit of a patchwork job (filling in the gaps) but Wayne and the team managed to give it a finish to look like we\'d overhauled the whole room. The colour is modern, the quality is fantastic and we are rapt with it. Claire, from the first meeting was a wealth of information - always willing to accommodate our requests, very good to deal with and really knows her stuff. I asked for additional panels to be made and this was done very quickly. Because our\'s wasn\'t a whole refit, we shopped around and this was the best quote we received. Thanks to Waye and the team, we have a really lovely new kitchen : )"
    Rating by: Lisa  |  Rating posted: 26th May, 2012  |  Contact: Wayne  |  Job date: Feb, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lisa26th May, 2012More details…
  • 98%
    "Excellent Service, and excellent results !!

    Many thanks for making our Kitchen a dream !

    Scott & Sheila"

    Rating by: Scott  |  Rating posted: 24th May, 2012  |  Contact: Wayne Thomas  |  Job date: May, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Scott24th May, 2012More details…
  • 98%
    (no comment)
    Rating by: Hywel  |  Rating posted: 16th May, 2012  |  Contact: Wayne  |  Job date: Apr, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Hywel16th May, 2012More details…
  • 100%
    "Quotes were quick, multiple designs done to quantify cabinetry required. Kitchen arrived when required, price was reasonable, we got what we paid for, no issues."
    Rating by: Ngaire  |  Rating posted: 12th Apr, 2012  |  Contact: Wayne, Clair  |  Job date: Jun, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ngaire12th Apr, 2012More details…
  • 93%
    "Overall we are very pleased with our bathroom renovation carried out by All About Kitchens And Bathrooms. Wayne communicated well with us prior to and throughout the job. He managed to source the products we wanted and we appreciated everything being left tidy at the end of each work day. Two small problems we identified during the job were rectified promplty and without question. We found Wayne to be both well organised and professional throughout the renovation process."
    Rating by: Michele  |  Rating posted: 8th Apr, 2012  |  Contact: Wayne Toms  |  Job date: Nov, 2011
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Michele8th Apr, 2012More details…
  • 98%
    "From initial meeting to discuss design through to completion Wayne took time to understand our ideas and translate them to a fabulous new kitchen.
    Small errors were quickly fixed up at no cost to us.
    I would use All about Kitchens for a hassle free project experience,
    "
    Rating by: Clint  |  Rating posted: 31st Mar, 2012  |  Contact: Wayne  |  Job date: Jan, 2012
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Clint31st Mar, 2012More details…
  • 3%
    "An absolutely awful experience with what we considered a bunch of cowboys and the odd clown.

    One clown decided to use an orbital sander on timber on our new bench-top. Guess what happens? The sander slips off the timber and onto the new bench. Clown. Wayne came to the party though, $100 discount - $100.

    We were told the whole job would take 3 weeks. However, it eventually took over 7 weeks. We were without a flushing toilet or running water for 4 1/2 of these weeks. This was over winter. No flushing toilet or running water. Once more, 4 1/2 weeks.

    The painter was terrible. At the end of the job a large amount of the kitchen and bathroom painting had to be redone as we refused to pay for the substandard rubbish that had been done so far. Wayne claimed it was the first time he used the painters. This would be more believable if he hadn't told us how great they were when we expressed reservations during the initial painting part of the job. He did moan and whinge about how much it cost him having to redo the painting.

    When it came to getting the bill an attempt to charge us for the electricians apprentice was made. We were never quoted for an apprentice. Certainly not the $30 + p/h he attempted to charge us for him. This included trying to charge us for time when we were home and the apprentice wasn't there. This was a major concern to us. We wanted to question everything else that went over budget but we decided we had to rely on his records and it probably wasn't going to be worth it anyway.

    At the end of the job we had to get our insurance company in to fix our lounge wall that was pushed out by several centimetres. We had to pay a $100 excess. However, we got it back later after we assume the insurance company did their recovery job.

    16 months after finishing Wayne's plumber had to come back because the shower was coming off the wall. It wasn't correctly installed. This despite Wayne managing to confidently assure us his people always did the job right and to specifications when we told him of this issue. This would have meant more if he had bothered to come and look. Also, when Wayne's plumber came, after he was sent by Wayne to check the wall, he admitted he didn't install it correctly.

    All in all this is the worst company we have ever dealt with. We tell everyone we meet about our experience with this company, as for us, it really was terrible.
    "

    Wayne responded:
    "The painting issue: This was the first time we had used a firm called HARBOUR CITY MAINTENANCE, I was introduced to the owner of the business at a BNI group(Business Networking International) and he came highly recommended by other business colleagues in the group, This was the first and only time we had used this company, I had paid him over $3500 to do all the painting required, he then disappeared after I paid him, the client obviously wasn’t happy, I was unable to get hold of the guy, at this point I sent my 2 employees down to redo all the painting which took a week to complete to the customer satisfaction (hence the reason for sanding after the bench top was installed).We got in a debt collector to find this person to get our money back but and he vanished! The lounge wall issue: We had to remove a hot water cylinder cupboard from the kitchen which backed onto the lounge, whilst we were removing the timber framing it became obvious that when this was original built it was done badly and the timber structure was very poor and after pulling out the kitchen side we didn’t notice the wall had moved a bit(probably only 2 cm of movement)we offered to fix it when it was later discovered but Mark didn’t want us to do this…..we paid the excess for the job as claimed on insurance without a problem, no recovery was necessary. Time frames: Really 3 weeks to complete a project this size ….. At no point was Mark told that it would only take 3 weeks to complete this as we were doing 4 separate rooms, bathroom, dining, laundry and kitchen, including full strip and reline plastering, painting ,plumbing and electrical, removal of walls ,fitting of beams, re-piling and levelling the floor, patching up damaged areas under floor coverings etc. , minimum time frame for this would be around 5-6 weeks, we also had issues with the poor standard of building work done originally, we had to re-pile under the bathroom floor as it was 70mm out of level and didn’t have enough sub floor support we then had to build up the rest of the floor to get it as level as possible, this all took extra time to complete as was unforeseen until we had demolished everything…..It looks like some renovations may have been carried out in the property at some stage and not done to any good standard. The shower: The plumber had fitted the plastic liner of the shower directly on to seratone, it turns out that the glue used was not correct for the application, the plumber went back as described and removed the shower and wall linings and then reinstalled all at no cost to the client obviously.. Apprentice:$30 + gst is a fair price for an electrical apprentice and a small discrepancy on a date meant he thought we were over charging for hours which was NOT the case and that was also rectified(and this was also for only 1 hour of work)..NO quotes were done for the building work only an estimate, if the apprentice had not been there then he would have been charged full price for the qualified electrician which would have cost him more than he was actually charged….Most apprentices for plumbing or electrical are charged out around this if not more with others. The sander issue (he was a new employee who is no longer with us)and it was an accident, the sander slipped of the cover sheet onto the bench top and scratched it slightly($100 was more than generous as it was a small scratch which was not really visible. Sometimes accidents happen!! In summary we did everything we could to sort the issues the client had, it has taken the client nearly 4 years to put this review on no cowboys and believe that we had sorted everything out to the customers satisfaction and am horrified he has put this up considering how it was 4 years ago. We have many happy clients and unfortunately sometimes you get a job that turns into a nightmare and this was one of only a couple over the 11 years in business….. "
    Rating by: Mark  |  Rating posted: 6th Mar, 2012  |  Contact: Wayne Toms Or Tristan  |  Job date: Jun, 2009
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    Mark6th Mar, 2012More details, one reply…
  • 90%
    "Wayne was very patient and understanding of the job and my special requirements, I wouldn\'t hesitate to recommend him."
    Rating by: Sarah  |  Rating posted: 20th Apr, 2011  |  Contact: Wayne Toms  |  Job date: Apr, 2011
    Communication: 90%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    Sarah20th Apr, 2011More details…
  • 88%
    "We had the concept6, but it took good communication for the concept to be converted to reality. We are very pleased. It is exactly what we wanted.
    AAKB were very easy to talk to, and responsive.
    We were disappointed to miss oiur time deadline of a major event at home, but although the units could have been installed beforehand,. it would have left no time to reaorganise the storage etc.
    The end result has been great.
    "
    Rating by: Bob Fox  |  Rating posted: 24th Mar, 2011  |  Contact: Wayne Toms/Claire Worthington  |  Job date: Mar, 2011
    Communication: 80%  |  Quality: 100%  |  Reliability: 80%  |  Value: 90%
    Bob Fox24th Mar, 2011More details…
  • 100%
    "The kitchen was even better than I had imagined.
    The finish is excellent and very professioanl.
    "
    Rating by: Carol  |  Rating posted: 16th Mar, 2011  |  Contact: Wayne Toms  |  Job date: Mar, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Carol16th Mar, 2011More details…
  • 95%
    "All About Kitchens committed to installing our kitchen before xmas 2010 and they kept their word. This was a major relief to us and credit must go to Wayne, Clair and their team of tradespeople. Wayne\'s sub contracters and suppliers were all great to have in our home, and professional. One or two small issues post install were resolved promptly, including a mistake by us the customer. All this was done at no extra cost. We love our new and beautiful kitchen, and enjoyed the design process. We feel have our dream kitchen now, and cooking in it is a joy."
    Rating by: Colm  |  Rating posted: 6th Mar, 2011  |  Contact: Wayne Toms / Clair Worthington  |  Job date: Dec, 2010
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Colm6th Mar, 2011More details…
  • 100%
    "Extremely satisfied with our "self build" kitchen and the
    latest kit instructions are a big improvement on version 1.
    The couple of minor problems we experienced both due to
    an error in the kit and a screw driver mistake on our part
    were put right in short order with no fuss and no cost.
    I have no hesitation in recommending Wayne and the team
    and have already recommended this company to several friends.
    "
    Rating by: Dale  |  Rating posted: 11th Feb, 2011  |  Contact: Wayne Toms  |  Job date: Nov, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dale11th Feb, 2011More details…
  • 100%
    "A well coordinated job. Looks great!! "
    Rating by: Kartini  |  Rating posted: 24th Jan, 2011  |  Contact: Wayne Toms  |  Job date: Jan, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kartini24th Jan, 2011More details…
  • 95%
    "They delivered the kitchen that we wanted. Gave good advice during the kitchen planning stage."
    Rating by: James  |  Rating posted: 20th Jan, 2011  |  Contact: Wayne Toms  |  Job date: Dec, 2010
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    James20th Jan, 2011More details…
  • 100%
    "This was my first project with All About Kitchens. I began by providing initial drawings for a kitchen renovation... Wayne was an excellent sounding-board, giving practical advice based on past experiences. Wayne output 3D computer simulations of the design refinements... which were helpful but did also proved somewhat deceptive as the room dimension wasn\'t completely accurate. None-the-less, the estimate that followed offered great value for money.

    The project was commissioned and carried out at a very busy time of year for Wayne... however deadlines were met and I was kept in touch with progress. In spite of some last minute changes, Wayne remained flexible and open to help.

    I have no hesitation in recommending Wayne and All About Kitchens. The quality of workmanship has been of a high standard and I\'ve received consistently good service and advice.
    "

    Rating by: Rob  |  Rating posted: 20th Jan, 2011  |  Contact: Wayne  |  Job date: Dec, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rob20th Jan, 2011More details…
  • 100%
    "From my first meeting with Wayne when he undertook the quote this firm under promised and over delivered. The quote came in very quickly, I made a couple of changes and they emailed me the amended quote. I paid my deposit and they gave me a start date for the kitchen. All dates promised were honoured. I organised my own subs and Waynes firm worked in very well with them. He was accommodating with information so we could pre-organise our plumber and electrician. The glass splashback wasnt organised and when I phoned Wayne to enquire I had the guy around in one hour. I am thrilled with the kitchen and found this firm to be very very professional to deal with. I would highly recommend them, their communication from start to finish was outstanding and I feel we got real value for money. I have absolutely no hesitation in recommending this company."
    Rating by: Colleen  |  Rating posted: 1st Mar, 2009  |  Contact: Wayne Toms  |  Job date: Nov, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Colleen1st Mar, 2009More details…
  • 5%
    "This was the kitchen from hell getting installed. He took 1/2 the total amount before a final plan was decided, made serious design mistakes with the sink bowl placement and eventually replaced the benchtop 5 times due to mistakes. Overall the kitchen does look nice but we have had to compromise on a number of things, yet he only gave us a $600 discount off the final price. Never ever think of using the cowboys if you actually want to get the finished product on time and how you want it. He is a great sweet talker so perhaps you may end up with what you think you want, which really isn't what you wanted in the end."
    Wayne responded:
    "I would like to respond to a posting from peter on my company as follows:- Initially I was contacted by a designer to provide a price for her clients kitchen. I did this based on a plan provided to me by the designer, the quote was accepted and I was asked to do a final site measure On measuring the room I found that it did not match the measurements provided on the designers concept plans, they were out by around 500mm, I re quoted the job with the additional cabinetry and longer bench top My final plans were sent to the client and nothing was mentioned about the new sink position. . After installing the kitchen I was contacted to say that the clients were unhappy with the position of the sink and wanted the bench top to be replaced, we agreed to this We returned to install the new bench top only to find that the first bench top had been badly scratched, obviously at that point they didn’t want the new bench top put in as was the same material as was used for the first one. So at this point I approached another supplier to manufacturer another bench top for the clients, when putting the new bench top into place I noticed that the sink was in the wrong position, it seems that the guy who made the bench miss read the drawings and put it in the wrong place Once this was remade and the bowl was correct we returned once again to fit the bench, it all fitted and the job was able to be finished . The clients then took me to mediation through the N.K.B.A (National Kitchen and Bathroom Association) as they felt unhappy with what we had done, after having a meeting there with a renowned kitchen designer and NKBA president it was agreed that they could have a 5 discount on the job, so a further $600 cost to me the customer agreed with the settlement and we both signed some forms All in all I lost over $10k on the job and went through a lot of stress and anguish. I went out of my way to sort this kitchen and think that the comment above is unfair and unjustified"
    Rating by: Peter  |  Rating posted: 10th Dec, 2007  |  Contact: Wayne Toms  |  Job date: Feb, 2007
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    Peter10th Dec, 2007More details, one reply…

Unauthenticated ratings (1)

  • 100%
    "I would recommend All About Bathrooms and Kitchens to anyone. What friendly service and well informed."
    Rating by: Joanne  |  Rating posted: 24th Jan, 2011  |  Contact: Wayne Toms  |  Job date: Apr, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Joanne, 24th Jan, 2011More details…

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