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Alpwood Joinery Services Ltd / Joinery in Takanini

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Alpwood Joinery Services Ltd is unregistered. Before hiring them, consider these registered businesses nearby:

  • 80%
    "The stuff looks good. But communication was a bit lacking. The quality control needs a boot up the backside. The doors had wrong hinges so they could not be opened fully. It took several weeks to sort that out.

    Then we noticed that hinges had only one screw each instead of 3. We are still waiting for this to be sorted out.

    All door handles were floppy as. Still waiting to be sorted out."

    Rating by: Rohit  |  Rating posted: 30th Nov, 2012  |  Contact: Keith Hobman  |  Job date: Sep, 2012
    Communication: 70%  |  Quality: 70%  |  Reliability: 80%  |  Value: 100%
    Rohit30th Nov, 2012More details…
  • 0%
    "Trying to communicate with this company and then get them to act in a reasonable timeframe to remedy problems with the supplied joinery has been one of the most frustrating things I have ever tried to do. There appears to be absolutely no intra-company communications and sending emails or leaving messages requesting return phone calls proved to be a complete waste of time.

    I wish I had read the review on this site by Jason about this company; sadly my construction process was somewhat hijacked by the designer who wanted his mates on the job (something that only came to light later in the process).

    I cannot recommend this company or their product. I certainly cannot recommend their support post delivery/installation.

    Bruce Crockett responded:
    "There are always two sides to every story. In this case we are trying to sort out a problem which we believe is not of our making. We do have a couple of possible solutions which we are trying to discuss with you. IThe building company has not fully paid us for this job."
    Rating by: Linda  |  Rating posted: 26th Jun, 2011  |  Contact: Bruce Crockett  |  Job date: Nov, 2010
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Linda26th Jun, 2011More details, one reply…
  • 93%
    "Great windows spent a bit more well worth it. The team at Alpwood suggested products we are greatful for.


    Rating by: Petrice  |  Rating posted: 14th Apr, 2011  |  Contact: Bruce  |  Job date: May, 2008
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Petrice14th Apr, 2011More details…
  • 100%
    "We have no problem in recommending this company, we found them to be most professional and efficient, the service was outstanding, the advice they gave us before we started our renovation was great. All Alpwood staff where friendly and professional and the Smartwood windows and doors have added great value to how home."
    Rating by: Jane  |  Rating posted: 8th Jul, 2010  |  Contact: Keith And Bruce  |  Job date: Feb, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jane8th Jul, 2010More details…
  • 13%
    "We paid $150,00 for our joinery for our new home. After the joinery was installed we noticed major problems with the joinery, and joinery installed was not what we agreed on. Bruce, Sue, and Keith from Alpwood were disgusting in the way they set out to remedy our problems. None of our phone calls were returned. Six weeks of phone calls when unanswered. They constantly lied to us about fixing the problem. It took 3 months until we finally had things replaced that were not correct. They then tried to bill us for there mistakes. It seems that after we paid the $150,000 bill they never wanted to know us. They simply took there money and ran. Stay well clear of this company."
    Sue responded:
    "This is our side of the story. Jason was not our client, his building company was, so they were our first point of contact. All joinery specifications were agreed with the building company so if they were not what Jason expected then his beef was with them not Alpwood. When we left the site all joinery was installed correctly and working. Issues that arose after that were caused by other people on site as I recall."
    Rating by: Jason  |  Rating posted: 3rd May, 2010  |  Contact: Bruce And Sue Crockett  |  Job date: Jan, 2010
    Communication: 0%  |  Quality: 20%  |  Reliability: 30%  |  Value: 0%
    Jason3rd May, 2010More details, one reply…

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