Bathroom Direct - East Tamaki / Bathroom Remodelers in East Tamaki


Primary contact
Brent Coutts

  • 98%
    "Initial consultation was very constructively helpful. On site, the project was managed supremely well. A Smartsheet outlined the schedule of work and the dates that various ‘tradees’ would be on the job and completing. They were all very proficient and agreeably amicable. The after-completion clean which was included in the contract, was done extremely well. We were impressed with the entire process and delighted with the result. This was the second bathroom renovation that BathroomDirect has completed at our place. If we had a third bathroom needing it, we’d go back!"
    Rating by: Kelvin  |  Rating posted: 22nd Mar  |  Contact: Shane Teekamp  |  Job date: Mar, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    22nd MarMore details…
  • 100%
    "From the initial contact I was extremely impressed by the straightforward process of dealing with Bathroom Direct. Kevin was punctual, professional yet friendly and really listened to what I wanted for our bathrooms, offering useful suggestions for even the smallest details. The planning of both our projects was extremely thorough and it was fantastic being able to see exactly what all the rooms would look like with the 3D designs. It was great peace of mind having a fixed budget without any extra running around needed. Even though the quote was more than we were originally planned on spending, I soon realised that we were going to get an extremely higher quality bathroom and that you do definitely get what you pay for!

    It was useful having an on site meeting with our project manager, Callan, and designer, Kevin, prior to commencement. Everything required for the project was delivered promptly on the first morning and so began the renovations. At times it was so quiet in the house that we almost forgot that any of the team were there! Both the ensuite and main bathroom projects progressed smoothly, without any hick-ups and were completed within the planned timeframe.

    Callan and all the tradesmen were helpful, professional and extremely well organised. They left the site tidy at the end of each day. The team worked around our needs and went the extra mile to help fit in with our routines, children and pets. There was great communication and co-ordination between all the tradies. We found them to be trustworthy, reliable and courteous, with an excellent work ethic. The tilers, painters and Callan were perfectionists, displaying amazing attention to details and quality of workmanship.

    Bathroom Direct did a great job sorting out our old, tired, leaky bathrooms and have no hesitation in recommending them to anyone looking for an amazing, first-class bathroom ... WE ARE STILL IN AWE OF OUR NEW BATHROOMS!
    Rating by: Sandy Miller  |  Rating posted: 21st Aug, 2018  |  Contact: Kevin Cox and Callan Tomkies  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Aug, 2018More details…
  • 100%
    "I just wanted to send this email to you and the team, to say BIG thank you for the job that was recently completed.

    Les as Project Manager kept us updated as to what was to happen and it was delivered as agreed, and to a high standard.
    Although we did have a couple of very small issues, that were again resolved very quickly.

    Richard was good to work with and he was very professional in his work methods and left the site as tidy as possible at the end of the day, which was very much appreciated. He also very approachable and offered me some guidance as to what he was planning to do at various stages of the process.

    Although I have expressed our sincere thanks to Les & Richard directly, this note to you is further confirmation of our pleasure with the job done, right from the initial discussions, to your plans drawn up and to the completed job.

    When we decide to do our main bathroom, we will definitely keep you and the team in mind, as the first point of call to start that renovation discussion.

    Rating by: Mark  |  Rating posted: 9th Aug, 2018  |  Contact: Kevin Cox  |  Job date: Aug, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Aug, 2018More details…
  • 100%
    "Customer Service A+
    Product A+
    Value A+

    I purchased a 'Steam Stopper' for my shower cubicle. Not only the product & price is great but the customer service is absolutely top notch. Despite their policy of being closed for business on the weekend, they made sure the product was installed by nobody else but the team of father & son, the owners themselves, in the weekend.

    I was so impressed by their customer service & workmanship that I have ordered 6 corner glass shelves to be installed in the bathroom. Watch this space for another feedback!!"

    Rating by: Cyrus  |  Rating posted: 1st Jul, 2018  |  Contact: The Owner Himself !!  |  Job date: Jun, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Jul, 2018More details…
  • 90%
    "I had my bathroom installed 3 years ago, recently had a small issue with the extractor fan. I rang Kevin and someone was around within 3 hours and rectified the problem. Great follow up service would highly recommend."
    Rating by: Sandra  |  Rating posted: 16th May, 2018  |  Contact: Kevin  |  Job date: May, 2018
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    16th May, 2018More details…
  • 100%
    "Bathroom Direct renovated two bathrooms upstairs in 2016 and a third bathroom downstairs in 2017.
    We are very happy and would use them again for future renovations.
    Rating by: Kenneth   |  Rating posted: 11th May, 2018  |  Contact: Kevin Cox  |  Job date: May, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th May, 2018More details…
  • 93%
    "Brent was very helpful, originally we were given the wrong color shower and this was installed. After contacting Brent and explaining the situation he replaced the shower and the installation costs to have the correct shower installed. I would have no issues recommending this business to others as they were most helpful."
    Rating by: Steve  |  Rating posted: 9th May, 2018  |  Contact: Brent  |  Job date: May, 2018
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    9th May, 2018More details…
  • 93%
    "Contacted Kevin to replace my leaking shower. He quoted and offered numerous suggestions which was extremely helpful. Accepted their quote and they arrived on the agreed date. They found numerous structural issues when the shower was removed and under took to do additional remedial work. They continually arrived on time and completed the job as requested at the quoted price keeping us informed throughout the process. Would gladly recommend this company and their people. A great job."
    Rating by: Rick  |  Rating posted: 7th May, 2018  |  Contact: Kevin  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    7th May, 2018More details…
  • 90%
    "Renovation consisted of 3 rooms..... bathroom, a separate toilet and the laundry. Extremely happy with the result, and even the project went better than expected, and with little fuss. The project manager (Les) was terrific to deal with, and queries were answered and addressed with little delay. Would definitely recommend them. "
    Rating by: Brian  |  Rating posted: 22nd Mar, 2018  |  Contact: Les   |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    22nd Mar, 2018More details…
  • 63%
    "Contacted them as a result of a radio ad in Nov about getting a new bathroom before Christmas - John laughted at this as it wasn't possible. Given 4 weeks for new bathroom, moved in with parents. Took a little over 6 weeks. Shower screen shattered, damaging the already installed bath and vanity. Cocking on vanity very messy over dark grout. Les, the foreman appeared disorganised with his trades. My husband is a painter and did painting and confirmed dates but other trades turned up. When shower glass shattered, Les told me that it would take 10 days for door to arrive 'but I told you this at the start'. No, he didn't. Chipped vanity mirror after we moved back in. John asked for photos to be taken and while he was there with the photograher, said he could get the mirror replaced in exchange. Had to chase for mirror and in the end, they ask me to pay for it. Tile inside shower was cracked and noticed after we moved back in. Took 6 months for a tiler to turn up and replace it and when he did, he had no tiles with him! Luckily, we had the sample tile. We love our bathroom but the experience was not a great one."
    Rating by: Leeann  |  Rating posted: 6th Jan, 2018  |  Contact: John Kaminski  |  Job date: Jan, 2017
    Communication: 50%  |  Quality: 70%  |  Reliability: 50%  |  Value: 80%
    6th Jan, 2018More details…
  • 8%
    "Absolute Cowboys… Do Not Recommend this company!
    We would not recommend Bathroom Direct to anyone looking for a quality bathroom makeover.
    We chose to have Bathroom Direct install our bathroom to save us having to manage the project ourselves and accepted that we would pay a premium for this service, a premium price for a premium quality product. In the end, we don't believe we received value for our money and the time we spent chasing up serious issues during and after the installation of our bathroom could have been better spent managing the project ourselves with some considerable saving. It was clear at the beginning that the BD project manager Dave Collins was completely out of his depth, with little or no communication… The BD plumbers apprentice was left on his own unsupervised to plumb the bathroom while the plumber was on holiday overseas.

    The bath mixer had to be replumbed 4 times due to a) bath mixer/spout back to front, b) mixer set back too far in wall so you could not use the tap, c) the square shaped mixer was not square so it come out of the wall on an angle, the tapware was also scratched so had to be replaced. Consequently, the gib & waterproofing in the area no longer exists at all, just a tile covering the wall cavity!

    The same issues presented for the shower mixer, this time they had to access the mixer from the hallway, yes they had to cut a hole in the hallway… shower mixer issues… a) the square shaped mixer was not square so it come out of the wall on an angle, b) in an attempt to fix the angle the plumber used a pipe wrench that left teeth marks that removed the plating off the mixer, c) The mixer was replaced & upon inspection before the gib in the hall was replaced we found the new shower mixer was held in place by silicon only, not screwed to any nog or timber framing! After having the plumber back 4 times to rectify the issue we elected to use our own plumber at our own cost to put it right.

    Sadly, there were a number of other issues with the bathroom which left us seriously unimpressed with the level of service from the team at Bathroom Direct. Dave Collins left part way through the project & a friend of the Managing Director Brent Coutts arrived on the scene to sort out the mess. Things went from bad to worse, clearly, we were not the only ones with issues as BD Les Burdett clearly advised he has these issues all over Auckland. When we contacted the Managing Drector & advised we’re only interested in resolving & finishing our bathroom project Les advised we either accept it the way it was or they would walk away & by the way we were now required to pay the final payment before the “tradesmen” came back. We were shocked & dismayed, this was 2 weeks before Christmas & he was now demanding the final payment before practical completion which was clearly outside of the terms of the contract written by BD themselves. When this was pointed out to them they stood by Les Burdetts stance.

    Bathroom Direct Project Manager Les Burdett was a bully to the tradesmen & ourselves having my wife in tears on at least two occasions…absolute nightmare... our advice, shop around… paying a premium price (BD were the most expensive BTW) does not mean a premium product… no electrical code of compliance issued, no producer statements from the plumber or waterproofer, no final inspection… just take the money & run… Cowboys…
    Kevin Cox responded:
    "Our client, Brett Colby has gone out of his way to vent his comments about our service online. It's not appropriate for me to respond here, but I'm very happy to discuss the facts of this job with any customers who are now having doubts about my company's service or ethics. My contact details are Brent Coutts - Managing Director - Bathroom Direct I can be contacted on 021 959 796 Some photos of recent renovations here"
    Rating by: Brett  |  Rating posted: 5th Sep, 2017  |  Contact: Dave Collins  |  Job date: Nov, 2016
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 10%
    5th Sep, 2017More details, one reply…
  • 93%
    "Complete renovation of our bathroom& toilet area , with new walls,shower,extractor , vanity, tiles ,painting ,electrical,plumbing etc.
    All done in a timely fashion and with skilled supervison, design and excellent tradespeople. Very happy with finished bathroom and toilet area.
    Rating by: Selwyn  |  Rating posted: 22nd Jun, 2017  |  Contact: Les Burdett  |  Job date: Jun, 2017
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    22nd Jun, 2017More details…
  • 53%
    "A couple of days after commencement our Project Manager, Andy, left the company. It soon became apparent that there was nobody else on the staff with his skills (he came back for 1 day to do the final install). Tradesmen often didn't turn up when scheduled, and then turned up at the weekend. Our 3 week (minus shower glass) schedule blew out to 6 weeks. On the plus side, the standard of work was high and the company did their best to keep us in the picture. We are happy with the result, but not the journey."
    Kevin responded:
    "Thanks for your feedback David, and we do appreciate your honesty regarding our service. The disruption caused by Andy's sudden departure did cause us some issues, but I'm pleased that we managed to complete your bathroom to your satisfaction in the end. Enjoy !"
    Rating by: David  |  Rating posted: 16th Sep, 2016  |  Contact: Kevin  |  Job date: Aug, 2016
    Communication: 70%  |  Quality: 90%  |  Reliability: 0%  |  Value: 50%
    16th Sep, 2016More details, one reply…
  • 100%
    "Not sure where to start though i wish i had done this a long time ago. My husband and I went to the Showgrounds for Homes last year.I saw Bathroom Direct display of their showers....omg i loved it straight off...asked Amy how much would it cost she said about $25k.....oh man! i thought all i could do was dream about a beautiful bathroom.
    After a long discussion about it with my husband and a visit to our bank manager, we decided why not let's do it. Made a appointment to meet Kevin at home i was so embarrassed for Kevin to see our bathroom because we had 2 "cowboys" in the past to fix it.Needless to say Kevin was so professional, may me feel comfortable mention about putting the toilet in with the bathroom straight away my husband and I were a bit hesitant. Kevin said if i want a big shower it was they only way we could have our beautiful bathroom. We are so glad that we listen to Kevin.Everything that Kevin said would happen did happen,so very impressed with Bathroom Direct to be told the my bathroom was like the one in a hotel.....feeling really proud.

    Had a lot of whanau come around and see our new bathroom very impressed when asked how much it cost that was another issue some were shocked but a as far as were concerned we deserve it we worked hard for it.

    My daughter wants one just like my bathroom.

    Very happy with Andy Day and his team for everything.

    I had just had my kitchen renovated too, just my walls needed plastering n paint and Andy got one of his guys to do this for me,so grateful.Could carry on so to you Kevin Cox & Andy Day and his team...and Amy thank you so much for our beautiful bathroom
    Rating by: Maria Taua  |  Rating posted: 4th Apr, 2016  |  Contact: Kevin Cox  |  Job date: Jan, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    4th Apr, 2016More details…
  • 100%
    "We had decided to update our bathroom and toilet ( built 1965 ). Our quandary was to find a person to do the work who could be relied on to do a good , professional job at reasonable price. A visit to Bathroom Directs showroom lead to a visit from Alana the design specialist. Resulting in a new design being drawn up. A.visit to the showroom led to selection of all fittings (as suggested by Alana). The time frame given was 3 weeks to finish the job. It was done on time and very much to our liking. The supervisor Andy kept us informed at all times. The tradesmen used were the highest of quality and the co ordination of their work by Andy was excellent. The bath room was completely gutted and refurbished to a very high level. Steps were taken to insure interruption to us was at a minimum and the whole process kept clean and tidy. The end result was exactly as Alana had designed it and as we had pictured it would be. I would without hesitation recommend Bathroom Direct to any one looking for a trouble free renovation at a professionally high level of satisfaction. A 100% pass rate."
    Rating by: Anthony  |  Rating posted: 14th Dec, 2015  |  Contact: Alana Balzana   |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    14th Dec, 2015More details…
  • 100%
    "After visiting other bathroom show rooms I was fortunate to visit Bathroom Direct and meet Alana. She was the first person to show interest in what I consider was a big job but many would consider otherwise. A small 70's unit bathroom that needed remodelling. She came to the unit to view my problems and I was shown a plan and we did some tweaking but in the end went with the first plan. Once work got started the project manager Anton kept me informed on progress regulary and he also came up with aplan to improve my natural light in the bathroom. I could not be more happier with the finished result. As I tell everyone the best room in my unit is my bathroom . If you want a beautiful bathroom go see Alana and the team at Bathroom Direct"
    Rating by: Lawrie  |  Rating posted: 1st Dec, 2015  |  Contact: Alana Balzana  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Dec, 2015More details…
  • 100%
    "From the start of this project on my 45 year old house (2 bathrooms 3 toilets) the designer.project manager and the team of skilled experienced trades men treated the job with great professionalism.. They arrived on time,.on the day agreed,worked unobtrusively,cleaned up at the end of each day and were a pleasure to have in my home. The project was completed on time,on budget and with high quality standards of workmenship. There was excellent office staff committment with great company systems in place to back up the whole process. They have a excellent display of modern bathroom supplies at their East Tamaki address.

    I readily endorse this company if you are planning any bathroom renovations knowing they will supply quality standards and service. Jocelyn B
    Rating by: Jocelyn   |  Rating posted: 12th Oct, 2015  |  Contact: Brent Coutts  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    12th Oct, 2015More details…
  • 95%
    "These guys were great to deal with, they knew what they were doing and what they were talking about. We were kept informed all the way. We used Bathroom Direct for everything - they completely gutted our en suite - so new everything. We now have an en suite that I am so pleased with - my little bit of luxury."
    Rating by: Karen  |  Rating posted: 16th Jul, 2015  |  Contact: David Corbett - Andy Day  |  Job date: May, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    16th Jul, 2015More details…
  • 88%
    "Our bathroom was renovated efficiently and well. Tradesmen cleaned up after themselves every day. Final result was better than expected - excellent."
    Rating by: George  |  Rating posted: 10th Oct, 2014  |  Contact: Kevin Cox  |  Job date: Sep, 2014
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    10th Oct, 2014More details…
  • 95%
    "Communication was excellent, doing exactly what they said they would when they would. It was really great to get home at the end of a day and find the house clean - no builders mess and no gib dust!! The team were pleasant and a pleasure to have in our home.

    The team were very professional and the workmanship was excellent. Any little issues we had were sorted out satisfactorily.


    Rating by: Michael And Jenny Hudgson  |  Rating posted: 26th Aug, 2014  |  Contact: Kevin Cox  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%
    26th Aug, 2014More details…
  • 100%
    "We want to highly reccomend Bathroom Direct. Our mouldy, old fashioned 70's bathroom has been transformed into a beautiful,streamlined, modern and relaxing space. We chose to have the whole job completely managed by Bathroom Direct, as we didn't want the everyday hassles that usually accompany renovations. From our initial enquiry right through to sign off , we were impressed with Designer Kevin , and Project Manager Callum. They listened to our ideas and utilising their respective skills created a concept /finished product ,that much exceeded what we could have imagined. Both of them displayed great patience with our lists! The team of tradespeople involved were expert, tidy, and all went out of their way to create a quality finish. Of special note was the integrity/honesty and workmanship of the builder.

    The project was completed ahead of time.. Right the way through the whole process, we were kept informed and any concerns were courteously attended to , promptly and efficiently.. We appreciated that our budget was respected. Our new bathroom, not only gives us a lot of pleasure, but also adds immensely to the market value of our home.
    Rating by: Alan  |  Rating posted: 5th Apr, 2014  |  Contact: Kevin Cox  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    5th Apr, 2014More details…
  • 100%
    "We found Bathroom Direct very professional from start to finish, any problems was sorted out very quickly.
    The tradesmen which worked on the project were very top grade tradesmen also you felt at ease with them working in your home
    .Bathroom Direct in the design, made a small Bathroom feel bigger and look bigger.
    We still can't get over the transformation they made from a small bathroom into a light and spacious design.

    We come fully recommend this company"

    Rating by: Terry Cox  |  Rating posted: 2nd Jan, 2014  |  Contact: Terry Cox  |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    2nd Jan, 2014More details…
  • 100%
    "We found Bathroom Direct and their sub-contractors to be extremely professional, courteous and the level of workmanship to be of a very high calibre. The renovation, i thought, was relatively difficult but the builder handled it with skill and efficiency.
    The entire project was spot on time and budget and I would have no hesitation in recommending them to anyone.
    Rating by: Russell  |  Rating posted: 21st Oct, 2013  |  Contact: Kevin Cox  |  Job date: Sep, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Oct, 2013More details…
  • 95%
    "From the time Kevin came to visit us in our home we had a lot of confidence in him- he is very knowledgeable, friendly and helpful and listened carefully to what we wanted. He was able to make several suggestions for fittings which were very helpful to us. We were very impressed with the CAD of the bathroom he sent us. It was soley because of Kevin that we went with Bathroom Direct. Our friends and family have been almost stunned to see the transformation of our bathroom!"
    Rating by: Robyn  |  Rating posted: 16th Oct, 2013  |  Contact: Kevin Cox  |  Job date: Aug, 2013
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    16th Oct, 2013More details…
  • 90%
    "We had a really enjoyable experince with Kevin and his Bathroom Direct team. Kevin gave us some really good advice right from the start, produced a 3D CAD design of the renovated bathroom straight away and looked after us right throughout the project. We enjoyed that Bathroom Direct was able to suggest solutions within our budget without being pushy.
    We are very happy with then final result.
    Rating by: Christoph & Roslyn  |  Rating posted: 22nd Aug, 2013  |  Contact: Kevin Cox  |  Job date: May, 2013
    Communication: 100%  |  Quality: 80%  |  Reliability: 90%  |  Value: 90%
    22nd Aug, 2013More details…
  • 88%
    "The Team at Bathroom Direct ensured all aspects of my new Bathroom project were completed to the highest professional standards, and to my personal satisfaction.

    From the initial concept and design process, right through to project completion, Bathroom Direct, ensured my requirements were achieved with a minimum of fuss.

    Associated Tradesmen were Professional, Polite and very helpful. Any concerns I had during the renovation stage were addressed promptly.

    Sure, the Bathroom was a bit pricey, but as always “you get what you pay for”

    In conclusion, “Bathroom Direct” managed to transform a small 1970’s era Bathroom, into a well designed, modern, and very stylish bathroom. I think It\'s awesome !
    Rating by: Craig  |  Rating posted: 26th Apr, 2013  |  Contact: Kevin  |  Job date: Mar, 2013
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    26th Apr, 2013More details…
  • 93%
    "Only criticism was on the electrical side. Whilst the renovation project was completed before time, there was a minor problem with the Under Floor Heating control. This took an additional 4 weeks from signoff before a replacement control was installed by the electrician - we understand he was actually able to obtain a replacement \"off the shelf\" from the supplier when he eventually got around to seeking one! In addition, the electrician never rang before visiting."
    Rating by: Martin  |  Rating posted: 23rd Mar, 2013  |  Contact: Kevin Cox  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 80%
    23rd Mar, 2013More details…
  • 80%
    "Very professional from start to finish. Kevin came to us and drew up plans which were easy to understand. The ensuite was very small and being modernised and I look the new look. The job went over time as the flooring contractor (not chosen by them) let us all down."
    Rating by: Friederike  |  Rating posted: 17th Jan, 2013  |  Contact: Kevin Cox  |  Job date: Nov, 2012
    Communication: 90%  |  Quality: 90%  |  Reliability: 50%  |  Value: 90%
    17th Jan, 2013More details…
  • 95%
    "Very professional and diligent workers. Job was carried out on time, even during the chaos of a less organised renovation of the other parts of the house.

    Contractors revisited to clean up any snags with no complaints.

    Cost of job felt expensive at first but it was well managed and well done. Go along to the showroom and be clear about what you would like, to make sure you\'re happy with the design, as you will get exactly what was planned."

    Rating by: Stephen  |  Rating posted: 6th Oct, 2012  |  Contact: Kevin  |  Job date: May, 2012
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    6th Oct, 2012More details…
  • 85%
    (no comment)
    Rating by: Weston  |  Rating posted: 26th Jul, 2012  |  Contact: Daniel Oliver  |  Job date: Jul, 2012
    Communication: 90%  |  Quality: 90%  |  Reliability: 80%  |  Value: 80%
    26th Jul, 2012More details…
  • 88%
    "The job took a bit longer than planned but everything was done right and we would certainly use them again. Kevin was very easy to deal with "
    Rating by: Bob  |  Rating posted: 7th Jun, 2012  |  Contact: Kevin Cox  |  Job date: Apr, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 70%  |  Value: 80%
    7th Jun, 2012More details…
  • 98%
    "Reliable and easy to contact and communicate with."
    Rating by: Jane  |  Rating posted: 2nd Nov, 2011  |  Contact: Kevin Cox  |  Job date: Nov, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    2nd Nov, 2011More details…
  • 100%
    "Well where does one start when you get a great job done by a good company. Kevin and Peter from Bathroom Direct cannot be faulted. They listened to everything we wanted and worked within our tight budget and even allowed us to use our own electrician and tiler. The job was done on time and we can\'t fault it. We choose them not only because of their reputation but also because we liked the look of their product. Their show room is well layed out and helped us decided what we wanted. Nothing was a problem and I just can\'t believe how easy they made it. Highly recommend Kevin and Peter and Bathroom direct. Thanks heaps for our lovely bathroom."
    Rating by: Leola  |  Rating posted: 2nd Sep, 2011  |  Contact: Kevin  |  Job date: Jun, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    2nd Sep, 2011More details…
  • 100%
    "We were very impressed with Kevin and his attitude to our small bathroom renovation.
    We had a tight budget and he worked to that.
    He came up with a great use of the space and fit in everything that we wanted.
    We also had tight time lines as I was going overseas and the job had to be completed by a specific date.
    Everything went well with the tradesman and they were well managed by Peter.
    The finished result was terrific and was exactly what we wanted.
    We would certainly use Bathroom Direct again and would and have recommended them to friends and colleagues.
    Rating by: Fiona  |  Rating posted: 18th Jun, 2011  |  Contact: Kevin   |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    18th Jun, 2011More details…
  • 95%
    "Great job, well done. Both David and Peter very approachable and open communicators, it was great to work with guys who not only contributed ideas but also actually listened to and understood what we wanted.
    Workmanship to a very high standard with a clear pride in their work from all concerned. Callan\'s workspaces were always left immaculate after hours and rubbish/debris was taken away as promised - having plastic walkways laid over carpet for the project\'s duration was an unexpected and appreciated added touch. Highly recommended.
    Rating by: Paul & Kate  |  Rating posted: 8th Jun, 2011  |  Contact: David Corbett & Peter  |  Job date: May, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    8th Jun, 2011More details…
  • 20%
    "Kevin Cox was very helpful in quoting us on our bathroom renovation and maded regular contact with us to ensure that Bathroom Direct got the business. The customer service changed considerably once we'd signed the quote and paid our deposit and the project manager did not offer what I would consider to be good customer service. We were lead to believe that the service was from "Concept to Completion" but then found out (almost by accident) that our final inspection had not been completed. When we asked about this we were told we had to sort it out, although in the end Kevin made the appointment with the inspector on our behalf.

    We had a number of issues with the bathroom both during and subsequent to installation including the fact that chipped tiles were laid and had to be pulled out causing a crack in the wall which was then filled inexpertly with silicon, the lighting was installed in the wrong place, the vanity installed was scratched, the plating on the basin tap started to come off within a couple of months of installation, a copper washer was used on a chrome light fitting and we were not advised that the glass in the windows would need to be replaced or that we would need a pressure regulator installed - as a result the shower tap drips constantly. This is still not fixed. Finally, the clasp holidng the toilet seat to the toilet has broken leaving me wondering about the quality of the components used by Bathroom Direct.

    I have read a number of other comments about Bathroom Direct online and in most cases the response to the negative comments has been that we have fixed the problem so why is the customer complaining. We chose to have Bathroom Direct install our bathroom to save us having to manage the project and do a number of things ourselves and accepted that we would have to pay for this. In the end, I don't believe we got value for our money and the time I have spent chasing up issues during and after the installation of our bathroom could have been better spent managing the project ourself with some considerable saving.

    I would not recommend Bathroom Direct to any of my friends or colleagues.
    Brent Coutts responded:
    "Natalie\'s comments are justified. The unfortunate series of events frustrated both Natalie and ourselves. Third party product issues should have been resolved by our company well before they became an issue to Natalie, and in this respect we failed to live up to our own expectations, and effectively manage the job to the satisfaction of our client. Thanks for the feedback Natalie, we take your comments on board and have made changes to our systems accordingly."
    Rating by: Natalie  |  Rating posted: 29th Apr, 2011  |  Contact: Kevin Cox / Peter Tomkies  |  Job date: Jul, 2010
    Communication: 20%  |  Quality: 10%  |  Reliability: 30%  |  Value: 20%
    29th Apr, 2011More details, one reply…
  • 100%
    "David was very helpful, prompt and friendly from the initial consultation to the finish. The bathroom is in a tenanted property and was small and basic so there was not a lot of opportunity to make a real statement. The product range was excellent for our purposes and we\'re very pleased with the result. I\'d recommend David to my best friend!"
    Rating by: Brenda  |  Rating posted: 19th Oct, 2010  |  Contact: David Corbett  |  Job date: Oct, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Oct, 2010More details…
  • 100%
    "The completed job was of the highest quality and and would have no hesitation in recommending Direct Bathrooms to any body.

    Emil Tui"

    Rating by: Emil  |  Rating posted: 1st Sep, 2010  |  Contact: Kevin Cox  |  Job date: Aug, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Sep, 2010More details…
  • 100%
    "All work, from stripping of floors to final installation, was of high standard. Tradesmen used by Bathrooms Direct were prompt, efficient and tidy. Tiling work was very nicely finished. Peter Tomkies managed the job, and was at all times very helpful if we had any queries or wanted things done differently, which made it all very easy for us."
    Rating by: Fay  |  Rating posted: 26th Jul, 2010  |  Contact: Kevin Cox  |  Job date: May, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th Jul, 2010More details…
  • 100%
    "From the beginning when we first contacted Bathroom Direct, we
    felt confident that we were dealing with a first rate firm. From then on we have not had any need to complain. The tradesmen were all very polite, on time, easy to get on with amd without exception cleaned up after them at the end of the day. The Project Manager was also very obliging and inspected the job daily. All in all, a job well done.
    Rating by: Yvonne  |  Rating posted: 11th Jun, 2010  |  Contact: Fiona And Kevin Cox  |  Job date: May, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th Jun, 2010More details…
  • 100%
    "The whole experience from go to woe was very good. Kevin and Fiona listened to us and proposed a very practical design. All the workmen were extremely polite and they worked quietly and efficiently.

    I would have them back in a minute, if I had the money and another bathroom to do up. ;-)"

    Rating by: Wendy  |  Rating posted: 1st Apr, 2010  |  Contact: Kevin & Fiona  |  Job date: Mar, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Apr, 2010More details…
  • 98%
    "I wuld recommmend bathroom direct, they were efficient, timely, and cost effective. And i haqve a great looking bathroom!"
    Rating by: Kay  |  Rating posted: 11th Mar, 2010  |  Contact: David Corbett  |  Job date: Mar, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    11th Mar, 2010More details…
  • 93%
    "Bathroom Direct is a long established company with a contemporary attitude.
    The designers and project managers insist on dotting all the ‘i’s and crossing all the ‘t’s.
    The management that I met focus on getting it right.
    All the tradesmen involved with the project, whether contractors or employees are of a first class standard. Personal competency is expected of course but all these men are friendly, helpful people too.
    Our new bathroom generates a fair amount of envy and desire in all that have seen it. We have no hesitation in telling them how to get the same for themselves. Just get in touch with Bathroom Direct and get the ball rolling.
    Rating by: Bryant  |  Rating posted: 9th Feb, 2010  |  Contact: Kevin Cox  |  Job date: Jan, 2010
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    9th Feb, 2010More details…
  • 60%
    "We found the initial meetings with Kevin very helpful for the design of our bathroom. The work was started on time but due to many issues with the products and the workmanship took almost 6 weeks to complete as opposed to the 3 weeks promised. As time went on there was little or no rapport with the project manager and leaving aside the product and finish issues this would be the main reason we would not recommend this company. He was very defensive and only wanted to get the work completed and not necessarily completed to the customers satisfaction."
    Brent Coutts responded:
    "I have discussed this feedback with our sales team and project manager, and would like to respond as follows. Paddy's main complaint was with a decision by our plumber to place a cistern tap on the L/H side of the toilet to suit the water inlet side of the toilet cistern. After the job was completed, ( within the 3 weeks quoted ) it became obvious that the tap was unsightly and should be moved. We agreed with Paddy, and at no cost to him, proceeded to have the tap repositioned. This work involved a carpenter, the plumber, the carpenter again, then a plasterer and then finally the painter. This extra work took time and needed co-ordinating, not the 3 weeks that Paddy suggests, but it did take longer than we would have liked. We try our best to get things done right the first time. In the words of L.V. Martin, it's the putting right that counts, and I believe we did just that."
    Rating by: Paddy  |  Rating posted: 5th Jun, 2009  |  Contact: Kevin Cox  |  Job date: Mar, 2009
    Communication: 70%  |  Quality: 50%  |  Reliability: 70%  |  Value: 50%
    5th Jun, 2009More details, one reply…
  • 98%
    "The team at Bathroom Direct were very friendly and helpful. It was nice not to worry about having to handle the renovation ourselves and leave all the process to them. I would definetly recommend this company to my friends and relatives."
    Brent Coutts responded:
    "Thanks for your posting. I couldn't ask for a better referral than that. "
    Rating by: Martina  |  Rating posted: 15th May, 2009  |  Contact: Kevin Cox  |  Job date: Apr, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    15th May, 2009More details, one reply…
  • 95%
    "Very friendly and efficient tradesmen, happy with the end result, job done in time."
    Brent Coutts responded:
    "Thanks for your comments Ron"
    Rating by: Ron  |  Rating posted: 12th May, 2009  |  Contact: Kevin Cox  |  Job date: Feb, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    12th May, 2009More details, one reply…
  • 95%
    "They started the day they said they would. They were fast, tidy and very high quality finish.The tradesmen ( Jason especially) were top notch. They finished ahead of time and on budget, and left everything clean and tidy. STOAKED!!! Ive never had such good service in my life. If you want your bathroom done up and want to be treated like a king then these are the people to go to.Many thanks to Kevin and the team at Bathroom Direct."
    Brent Coutts responded:
    "We are continually redefining our standards and operational procedures. It's very gratifying to hear that everything went smoothly and according to plan. Thanks for your comments"
    Rating by: Brent  |  Rating posted: 12th Apr, 2009  |  Contact: Kevin Cox  |  Job date: Jan, 2009
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    12th Apr, 2009More details, one reply…
  • 100%
    "This company is amazing, they go beyond the realms of any customer service I have ever experienced! Their sales staff really know their products which are reasonably priced as well as good quality. I have absolute confidence in this company and highly recommend their products, people & after sales service."
    Brent Coutts responded:
    "Thanks for your comments Kerry. In today's tough economic environment, we try very hard to stand out from the crowd and provide excellent customer service. We look forward to being of service to you in the future."
    Rating by: Kerry  |  Rating posted: 6th Apr, 2009  |  Contact: James (initial Salesperson), John Taylor   |  Job date: Mar, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    6th Apr, 2009More details, one reply…
  • 95%
    "The project was efficiently managed from start to finish and the end result was fantastic.We couldnt have been happier and they cleaned up after themselves as well!!
    The other thing was that they stuck to budget and there were no unpleasant little surprises.
    Brent Coutts responded:
    "Thanks Susan Keeping a clients home clean, tidy and secure is a key focus of our project management system. Thanks for your custom, we enjoyed working with you on this project."
    Rating by: Susan  |  Rating posted: 5th Apr, 2009  |  Contact: Kevin Cox  |  Job date: Mar, 2009
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    5th Apr, 2009More details, one reply…
  • 95%
    (no comment)
    Rating by: Gerald & Barbara  |  Rating posted: 5th Apr, 2009  |  Contact: Kevin Cox  |  Job date: Sep, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    5th Apr, 2009More details…
  • 98%
    "We rang Bathroom Direct to enquire about renovating our bathroom in early December.
    Their designer Kevin was quick to come out to visit and measure up, and his quote and design was shown to us in their showroom which made the project all very clear.
    A little while later we booked the job for january, the tradespeople were all very professional and tidy, and the job was done well.
    It was great having everything done for us, as I have organised our previous renovations ourselves and know how much of a hassle they are. The job did have a few hiccups but was all easily fixed by the project manager and was stress free for us.

    Thanks Kevin and team for a great job, were really happy!

    Brent Coutts responded:
    "Thanks James It's a few months since we completed the work for you. I trust you are still enjoying your new bathroom as much as when it was first renovated. Thanks for your comments. I'm sure they will give confidence to potential clients looking to engage my company to handle their own Bathroom Renovations."
    Rating by: James  |  Rating posted: 11th Feb, 2009  |  Contact: Kevin Cox  |  Job date: Jan, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    11th Feb, 2009More details, one reply…
  • 6%
    "This salesman did a real number on us. We had quotes from other manufacturers and he assured us that he would match them as long as we did all our business through him. So we did but unfortunately never got anything from him in writing. (You always learn the hard way). When the bill arrived the figures were not only higher than what we had been quoted elsewhere..... they were ridiculously higher. We got in touch with his superior who then outright called us liars (which seems ridiculous to me as why would we buy from them when we already had cheaper quotes). They were rude, unprofessional and we will never deal with them again!"
    Brent Coutts responded:
    "This Lady is being completely unreasonable. The facts are that we sold her some equipment, which an independant builder installed for her. She then found 1 item, a tap, on sale at a merchants clearance sale, and demanded we give her a credit for the difference. We declined but did offer to credit her in full if she purchased the 'on sale' item and returned it to our office as a replacement for the unit we had supplied. This was all too much for her and she posted this negative comment. Dissapointing!"
    Rating by: Yolanda  |  Rating posted: 9th Feb, 2007  |  Contact: John Collis  |  Job date: Feb, 2002
    Communication: 0%  |  Quality: 0%  |  Reliability: 25%  |  Value: 0%
    9th Feb, 2007More details, one reply…

Unauthenticated ratings (4)

  • 88%
    (no comment)
    Rating by: Sue  |  Rating posted: 31st Jul, 2009  |  Contact: David Corbett And Peter  |  Job date: Jul, 2009
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 60%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Sue, 31st Jul, 2009More details…
  • 100%
    "We have worked with Bathroom Direct over a preiod of 5 years and have always found them to be a professional and well managed team. They work extremely well together and relate well to all involved in any job. They listen to clients requirements and strive to meet them. They value all those who contribute to the success of Bathroom Direct and this is evident in their financial management, we have always been able to rely on BRD for payment of services. We would highly recommend Bathroom Direct. "
    Rating by: Dayna  |  Rating posted: 13th May, 2009  |  Contact: Peter Tomkies  |  Job date: May, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Dayna, 13th May, 2009More details…
  • 100%
    (no comment)
    Rating by: Selwyn  |  Rating posted: 9th Apr, 2009  |  Contact: Kevin Cox  |  Job date: Oct, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Selwyn, 9th Apr, 2009More details…
  • 95%
    "From the initial consultation through to post installation communications the Bathroom Direct sales/customer service team were a delight to deal with, friendly, courteous, understanding and professional.

    The project manager kept things moving even when certain challenges occurred along the way. Together with the sales team they always gave us options for resolving these difficulties

    The house was left as clean and tidy as is realistic every day.

    The quality of workmanship is outstanding and we could not be happier with the final product.

    Not a cheap option but they delivered on every promise and for us well worth it and highly recommended.

    Rating by: Andrew  |  Rating posted: 26th Mar, 2009  |  Contact: Robert Long  |  Job date: Dec, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Andrew, 26th Mar, 2009More details…

Primary contact
Brent Coutts

Phone number


This week/ASAP

Physical address
5 Smales Road,
East Tamaki,

About us
Bathroom Direct is a privately owned and long established New Zealand business, heavily involved in the bathroomware industry for over 40 years. ...

What we do
We import and manufacture a high quality range of Shower enclosures, Bathroom cabinets and Acrylic Baths. We also offer renovation and installation services to support the supply of these products, and specialize in taking care of the entire renovation process from start to finish. View our Website for our photo gallery and client references and testimonials.

Categories we service
Toilet Supplies, Shower Doors & Screens, Installers, Building Supplies & Fittings, Bathroom Remodelers

Areas we service
Wiri, Whitford, Weymouth, Wattle Downs, Waitakere City and Suburbs, Totara Heights, Papatoetoe, Pakuranga, Otara, North Shore City and Suburbs, Middlemore, Mellons Bay, Maraetai, Manurewa, Manukau City and Suburbs, Manukau (Auckland), Mangere Bridge, Mangere, Kawakawa Bay, Hunters Corner, Howick, Highland Park, Half Moon Bay, Franklin Area, Flat Bush, Eastern Beach, East Tamaki, Conifer Grove, Cockle Bay, Clevedon, Clendon Park, Bucklands Beach, Brookby, Botany Downs, Beachlands, Auckland City and Suburbs, Alfriston, Airport Oaks

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