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Bean Auto Services & SNL Group / Automotive servicing, repairs and mechanics in Lower Hutt

  • 100%
    "Been using Bean Auto Services for 10years. Always professional and well priced. Highly recommend."
    Rating by: Chris  |  Rating posted: 20th Sep, 2017  |  Contact: Atish  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris20th Sep, 2017More details…
  • 100%
    "Atish was very professional throughout and was a pleasure to deal with. He quoted quickly and did the job quickly and on budget. Nothing was a problem and any time I needed advice he gave careful and knowledgeable ideas on what we could do. I definitely would recommend Bean Autos. "
    Rating by: Suren  |  Rating posted: 19th Sep, 2017  |  Contact: S Narayan  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Suren19th Sep, 2017More details…
  • 20%
    "Bean Auto Services has been by far the worst experience. I would recommend that if you don't like abuse, terrible service, and badly replaced parts to not go to Bean Auto Services!

    The owner Atish is a standard stitch up. I got my vehicle 'fixed' by Bean Autos following an accident with a road sign. The front including the bumper, the radiator, A/C unit etc. needed to be replaced. I got a quote from Bean and MIDAS next door, even though MIDAS quoted a smaller amount by a little bit I went with Bean because my car was already there.

    After numerous delays and excuses as to why the car wasn't ready, it was finally ready to be picked up. I paid for the fix and picked up my car. After taking a closer look, I noticed that the bumper protruded more than before and realised that it was the wrong model bumper and the colour didn't match the colour of the rest of the car.

    When I asked Atish about the bumper, he said that the quote says the replacement with a new bumper, not the same model bumper. This was such a SILLY response! And the colour will take a few days to match as the paint will "settle in". This was obviously BS!! He started making excuses and yelling at me over the phone. Only after telling him I will raise this with the disputes council, he told me that he would fix it. I dropped my car off and picked it up some time later. A year later and the paint has started chipping off the front bumper.

    Also a year later, the car started overheating. When I took it to a different auto mechanic. The radiator that Atish put in started leaking and needed to be replaced again! He said that, the person who previously put in the radiator put in a second hand one probably from the scrappies . So I had to replace the radiator once again!! I have had to foot the bill myself and would not recommend anyone go to Bean !!

    Rating by: Akaash  |  Rating posted: 13th Sep, 2017  |  Contact: Atish  |  Job date: Sep, 2016
    Communication: 10%  |  Quality: 0%  |  Reliability: 20%  |  Value: 50%
    Akaash13th Sep, 2017More details…
  • 98%
    "I had a crash and have been working on my car for months to get it back to road worthy, but I needed a mechanic to install the last component which was a hell of a job. I handed over to Atish and he took the car in, and I'm impressed with the job he did. He quoted me a very reasonable price and never wavered, even though the job took much longer than expected and another component broke (which he replaced). The car was also returned in excellent condition with the inside vacuumed and polished, and it looks better than it ever has before! Excellent work for a reasonable price and I'll be recommending people here henceforth! :)"
    Rating by: Joel  |  Rating posted: 1st Aug, 2014  |  Contact: Atish  |  Job date: Aug, 2014
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Joel1st Aug, 2014More details…
  • 100%
    "I needed to find someone to do an urgent repair for me on an old 1994 Mazda Cronos after our regular family mechanic was out of commission for 2-3 weeks. The car needed to be back on the road A-SAP as it's currently being used as a daily runner for work.

    I happened to ask for recommended Hutt Valley Mechanics on an Internet Message Board, and Bean Auto Services' name came up several times. I was keen to investigate them for my repair, as other local workshops (over the phone) told me to get an Auto Electrician to rule out the ignition system (distributor) before anything else (the car had intermittent starting). So, when I saw that Bean did auto electrical, as well as full mechanical repairs, I thought PERFECT, exactly what I need! I made the call, and didn't get through, but received a call back from Atish within 6 or 7 minutes, thanks to his Caller ID (impressive service already, and the FIRST time any tradesman has ever done that for me).

    As it happens, Atish allowed me to come down and see him at his workshop, on the same day as my phone call, to run a few diagnostics on the car, but with no luck. The challenge was that with the car starting normally at that moment, we needed the car NOT to start in order to trace the fault. To get around the issue, Atish offered to do a call out for us at home (free of charge!) to run some tests, just as soon as the car happened to pick its moment not to start. A whole week later, the car (finally) stopped working. I called Atish, and he came to my place that night, after he'd finished work. He was then able to make a diagnosis (what a relief, some light at the end of the tunnel finally!). From there, the car was able to be put into Bean's workshop for repair the next morning.

    I found Atish to be honest in his cost estimates (we indeed needed a new distributor and coil), his 'charge-out' (labour) rates are extremely competitive and he kept me informed of his progress in terms of tracking down parts, and in terms of when the Mazda would be ready. In other words, his communication was superb, and the repair was completed very quickly too - it only took one day and a bit.

    There were no extras on the final bill. Atish does what he says, working on a 'no surprises' basis I'm sure. On the day I picked up the car and paid, Atish found out that I'd walked an hour from home to get to his workshop! His response to that was: "You should have told me and I would have come and picked you up!" No matter - it was a piping hot day, and the dog needed his stroll anyway. Finally, before leaving, Atish took the time to show me the old parts he'd replaced, answered some of my other random questions about the car, and helped me to understand his billing breakdown - all great stuff.

    This whole process was always going to be a slightly hesitant one for me, especially because I already use a good mechanic, and suddenly here I am faced with using a workshop that I'm unfamiliar with. I needn't have worried, not by a long shot. I must reiterate that Atish was honest, approachable, and answered all of my questions with skill, depth and the utmost professionalism. I also note that this is perhaps a family business, where Atish's regulars are known to him on a first-name basis and vice versa. He takes time and care to build a strong rapport with his client base, and clearly they repay him through their strong loyalties towards his business.

    I can't understand for a second why anyone would leave Bean Auto Services a 'No Cowboys' rating of 15% overall. Clearly, someone had an axe to grind, and it is a rating that should be treated as very much the exception to the rule.

    Thank you, Atish, you can be extremely proud of what you're doing - it's obvious that your hard work, professionalism and workmanship has paid dividends. What's more, the Cronos is humming.

    Keep it up!!!

    Rating by: William  |  Rating posted: 2nd Apr, 2014  |  Contact: Atish  |  Job date: Apr, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    William2nd Apr, 2014More details…
  • 100%
    "Very friendly and helpful staff at bean auto services,Got broken done on saturday as we are travellers from overseas,went to their workshop,they replaced the leaking waterpump in no time all within our budget and on top fitted L/F headlamp and adjusted hand brake for free to make sure we were safe on the road as we can did not had enough money,very highly suggest to use the workshop,thanks again"
    Rating by: Maha  |  Rating posted: 8th May, 2013  |  Contact: Atish  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Maha8th May, 2013More details…
  • 100%
    "I have been utilizing beans auto services for sometime and have recommended plenty of other friends and families because of their professioanlism and resonable price. Also have noticed they try to help their customers as much as possible and provide excellent advice. Furthermore I have been to many auto mechanics what I notice with beans compared to other places is that they are trusteworthly and reliable. "
    Rating by: Khan  |  Rating posted: 14th Apr, 2013  |  Contact: Atish  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Khan14th Apr, 2013More details…
  • 100%
    "Very friendly and helpful team at bean auto services,given me great service within my affordable budget,with 20% off discount from my last garage quote,free loan car to use and job done on time, Atish took his time to show me all the parts replaced and reason before picking car up,really happy,thanks Atish "
    Rating by: Joe  |  Rating posted: 13th Apr, 2013  |  Contact: Atish Anand  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Joe13th Apr, 2013More details…
  • 100%
    "Bean Auto Services means business ,this is the right place for your vehicle for any kind and quality of repairs,All work done under one roof,At last i found the right peolpe whom i can trust,, As a new customer dealing with atish for the second time was very nice and easy, great proffessional service at a very affordable price which fitted with by budget,Atish was very helpful person and kept me up to date with my car repairs and on pickup took has time to explained to me about each part being replaced and what was the reason.\"THE FINAL BILL WAS ACTUALLY CHEAPER \"which i could not believe,The new workshop looks awesome,modern and is in tip top condition ,highly recommend,very happy customer.A"
    Rating by: Johnny  |  Rating posted: 5th Dec, 2012  |  Contact: Atish  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Johnny5th Dec, 2012More details…
  • 100%
    Rating by: Ron  |  Rating posted: 7th Aug, 2012  |  Contact: Atish Anand  |  Job date: Apr, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ron7th Aug, 2012More details…
  • 15%
    "Atish demonstrated rude and disrespectful behaviour. He clearly showed he is not willing to listen to genuine concerns that we have politely brought to his attention. He makes wild, unsubstantiated & speculative assertions that I wanted something done for free when he had no grounds to accuse me of this. He was argumentative. We caught him out not telling the truth when he tried to make out that we had somehow mysteriously self diagnosed the source of original problem and told him of the source. He tried to ascribe false assertions to us and said that we had somehow misled him. As a result of his untruths, unprofessional antics, defensive & rude manner, refusal to address the original problems I am now very suspicious of the value of what "work" we have paid him for. Trying to deal with Atish in a civil and reasonable manner was not something that was reciprocated by Atish. As such I found that Atish wasted our time."
    Atish responded:
    "Bean Auto Services has always tried our level best to provide the best quality,professional customer service at a very affordable price.Every customer is very special to us and our main goal is to make them happy and they leave our shop with a smile.We have got a large database of wide range of multi-cultural customers,who are very happy with our service as it can be seen from our growing business and the new modern workshop.If we would have seen the comment made by Paul Burns,we would have replied as soon as possible,Do not know why people like making things up to make it look bad,just like to say this is not what happened as he says,Paul Burns did not come politely with has concerns,he was very racist and disrespectful,he seem to be drunk and did not wanted to listen to us or what his wife had to say as she booked and dropped the car in,he wanted everything to be done at no extra cost,which is not possible.He had no idea that has wife had booked car in for only wof and service,and could not point it out properly to us with what else problems she is getting from car,which is not her fault and he was on totally wrong track,we have taken our time at no extra cost to take the car for test drive on the\" motorway\" to identified and address the problem and told him whats its called, which only happens at very high speed ,but sorry to say that he never appreciated our efforttime and expected the car be like brand new after basic service.he was told to leave as we could not take it anymore the way he was treating us.sorry to say that we can not make him 100% happy but we tried our level best."
    Rating by: Paul Burns  |  Rating posted: 17th Jan, 2011  |  Contact: Atish  |  Job date: Jan, 2011
    Communication: 0%  |  Quality: 20%  |  Reliability: 20%  |  Value: 20%
    Paul Burns17th Jan, 2011More details, one reply…

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