Boyle Kawasaki / Automotive servicing, repairs and mechanics in Newtown

  • 88%
    "I came to Boyle after being recommended by another rider. I chose to do this after having the misfortune of offering my business to Motorad on Ghuznee, and being taken for a ride (pardon the pun).

    With a couple of issues it took them a couple of visits, or time to get the part I needed, but I'm a reasonable customer, and compared to my experience at their competitors these guys are great.

    I had to get my bike picked up and sorted by a Hutt bike shop and that cost $100 just to be collected 2 minutes drive away. These guys picked up, got the wheel off, replaced the tube, and got it back on for $137 all in. Spend your money where it's appreciated in my opion. They don't have a huge range of accessories, but they ordered stuff in that I was interested in even thought I hadn't placed and order. a Very cool shop."

    Rating by: Big Jake  |  Rating posted: 25th Mar  |  Contact: Varied  |  Job date: Jan, 2017
    Communication: 80%  |  Quality: 90%  |  Reliability: 80%  |  Value: 100%
    25th MarMore details…
  • 85%
    "Prompt, quality, courteous work from Boyle Kawasaki.
    I took my GN250 in for maintenance, and they were fast and helpful. I would recommend Boyle to any of my riding mates in Wellington. Thanks, guys!
    "
    Rating by: Douglas  |  Rating posted: 30th Nov, 2016  |  Contact: Mark  |  Job date: Nov, 2016
    Communication: 80%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    30th Nov, 2016More details…
  • 100%
    "I have been going to Boyles for over 10 years ---My only complaint is I love visiting the shop and gas bagging/distracting Mark or John! -- - After trying every shop in town for my shed of bikes - From my Goldwing to my Victory, to my Daytona to my Classic ZL1000 I would never go anywhere else .... these guys are an 'Honest" good old school shop - Where else can you arrive at 5pm, sit down and have a beer with the guy who made your pride and joy all better again!... they have NEVER let me down - Example: 5 years ago I arrived with a bike stripped down in several boxes -- over a period of 2 months they carefully restored and assembled the bike.... in the end I had a near new bike! With hand on heart I recommend this Guys - Note: if you are an **** you will be shown the door and rightly so!!!"
    Rating by: Aaron Mikoz  |  Rating posted: 21st Feb, 2016  |  Contact: Mark  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Feb, 2016More details…
  • 0%
    "DO NOT TAKE YOUR BIKE TO BOYLE KAWASAKI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    My story is this, I had an accident on my bike near the end of october due to some idiot in a car pulling out in front of me, gutted. So I rang Boyles and asked them to undertake the assessment and repair process as they were convenient to both my home and work. They picked the bike up, as I was injured and unable to ride, and assured me that everything would be sweet. Utter Bollocks. What followed was 2+ months of lies. The insurance company sent the assessor down the week following pick up. so I was surprised to learn that, after the bike being there for a month, that no parts had been priced and no quote was presented to the insurance people, Despite calling them several times and receiving the same line that "they are waiting for prices to come back from the supplier". I was reasonably peeved at this but I understand that sometimes some people are busy....... I had to have repeated conversations with both boyles and the insurance company to get the job priced and presented so the claim could be accepted. Once it was accepted, I had to wait for a part to come from Japan, fair enough but I can parts out of Japan in 7 working days as opposed to 3 weeks so again I was annoyed about this but at least things were starting to happen. I followed up on the 17 of December and was told my bike would be ready the following day, Finally. I turned up, paid my excess and inspected the bike. It was not complete. A side cover that was munted in the crash was not replaced, this part was included in the quote and boyles were paid to supply it. When I asked as to why it wasn't on the bike they said the part was no longer available and they cant pull one out of thin air. They had not bothered to contact myself or my insurance company about this, when I asked if they had bothered to look aftermarket or 2nd hand I was told that they don't have time to muck around like that. I did not accept this as satisfactory and refused delivery of the bike. Im pretty angry about all this at this point, rightly so most would say. Being near to Christmas nothing further happened until the new year when the assessor goes back there to sort things out, I heard, via the assessor that boyles are saying that there wasn't a cover there in the 1st place, rude!!! I could prove that there was and that I would be happy with a aftermarket/2nd hand item but I was not happy about being called a liar. The day after the assessor going back to them they miraculously find a cover off another bike that will fit, this is less than ideal as it retained the badges from the other bike as well, but at least I've got a cover and the bike can be picked up. I received no communication from boyles that the bike was ready so I called them to confirm this. I go there and pick it up and, lets be fair I'm irate at this point. I asked why I hadn't been called, I was told that the Insurance company was the customer, not me!! Seriously?!?! I then asked some more questions about why it took so long etc, this quickly developed into a heated argument where I was physically threatened and told to "**** off and not come back". Completely unacceptable by anyone's standard. However, on the ride home the throttle sticks open, which is bloody dangerous!! I had a look and found the adjustment on the throttle cable was left loose, the bars were replaced so they would have had that apart, also the headlight was replaced, i checked the operation of that as well and found that the park light was not working, which is a WOF fail. So in summary, after 2+ months of lies, false accusations and abuse, I received an unwarrantable bike that just about killed me on the way home. These guys are slow, rough, deceitful, arrogant and horrible to deal with. It is without doubt the worst experience I have ever had in any service industry anywhere. If you read this and still choose to take your bike there, I pity you.
    "
    Rating by: Paul  |  Rating posted: 6th Jan, 2016  |  Contact: John Boyle  |  Job date: Jan, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    6th Jan, 2016More details…
  • 0%
    "Absolutely the worst customer service....bar none! They told me (and charged me) that they had fitted a new battery. 2 weeks later my bike bike down again, so I took it to another bike shop, who informed me that it was an old battery! I went back to Boyles, who informed me that NO, they hadn't fitted a new battery, just charged up the old one, and they 'made up' another job which they said they'd done to my bike! Of course I wasn't going to pay for a new battery twice, so they got a South Afican to make threatening phone calls to me in the middle of the night! This is absolutely outrageous, whatever the circumstances, and they all need to go on a course about customer relations, or just being honest would be a good start! My advice, AVOID AT ALL COSTS!!"
    Rating by: Ken Southall  |  Rating posted: 23rd Dec, 2015  |  Contact: John Boyle  |  Job date: Oct, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    23rd Dec, 2015More details…
  • 100%
    "These guys are consistently awesome. I love that they're always honest, esp with regard to repair work, servicing etc - they really do have your best interest at heart. Where other might be tempted to make a quick buck, these guys give sound advice on what's best for you and your bike. Respect."
    Rating by: Lico  |  Rating posted: 30th Sep, 2015  |  Contact: Mark  |  Job date: Sep, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    30th Sep, 2015More details…
  • 100%
    "Best bike shop in Wellington bar none! Easy to deal with reasonable guys. I will always take my bike here please never close or sell!"
    Rating by: Frank  |  Rating posted: 12th Feb, 2015  |  Contact: Shannon   |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    12th Feb, 2015More details…
  • 100%
    "The best old school motorcycle workshop in New Zealand bar none. If you want flash go somewhere else, but is you want genuine and knowledgable people who give a damn then this is the right place to go. Great guys to do business with. And a Wellington institution. Highly recommended. "
    Rating by: MOD  |  Rating posted: 27th Dec, 2013  |  Contact: Mark Boyle  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    27th Dec, 2013More details…
  • 100%
    "Very friendly staff with top quality work and service all at a great price. What more could you ask for "
    Rating by: Winston  |  Rating posted: 27th Mar, 2012  |  Contact: Shannon  |  Job date: Oct, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    27th Mar, 2012More details…
  • 100%
    "super friendly lads who really know what they are talking about.stoked with the service!"
    Rating by: Shane  |  Rating posted: 27th Mar, 2012  |  Contact: Regen And Shannon Boyle  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    27th Mar, 2012More details…

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