The Original Kiwi Rating Site Now with 104,693 ratings online

Chimney Magic Ltd / Waterloo

Is Chimney Magic Ltd your business?
  • 83%
    "A Cleaning and checking of existing wood burner job: Communication was quick and easy. Quality of work was OK, cleaned flue from within with an old bending chimney brush who could do with a new brittle head. The creosote was left in the wood burner and not taken away from site. Inspection was done to the wood burner from inside the house, but did not climb onto roof to inspect chimney cowl (only did that visually from ground level). Charged $100 incl. gst for aprox. 10mins of work which was higher than others I\'ve used. Was grateful that he managed to fit the job in during busy times."
    Rating by: Yiwen  |  Rating posted: 12th May, 2017  |  Contact: Alan  |  Job date: May, 2017
    Communication: 100%  |  Quality: 70%  |  Reliability: 100%  |  Value: 60%
    Yiwen12th May, 2017More details…
  • 100%
    "i knew it was a big ask calling Chimney Magic this time of year as Alan explained--- he was booked for the next 4 x weeks, but would call me back the next day to see if he could work some Magic, he did call and arranged to meet at the property, he was spot on time, did the job and left, very pleasant and professional, thanks Alan, will definitely be calling you again ! "
    Rating by: STEVE  |  Rating posted: 1st May, 2017  |  Contact: STEVE INGRAM  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    STEVE1st May, 2017More details…
  • 100%
    "Alan has been cleaning our chimney for a number of years. Its great to have the peace of mind that the fireplace and chimney have had a once over and are safe to use before winter arrives. We had our fireplace installed by another company, which i really regret. If i could go back, I would definitely go with chimney magic. Alan is always super firendly, and its great to have a chat to him about firewood etc."
    Rating by: Dave  |  Rating posted: 11th Apr, 2016  |  Contact: Alan  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dave11th Apr, 2016More details…
  • 100%
    "Alan was great. He quick, efficient and proptual. He quickly found the problem with my wood burner and able to fix it immediately. Fantastic service."
    Rating by: Chris  |  Rating posted: 29th Mar, 2016  |  Contact: Alan  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris29th Mar, 2016More details…
  • 100%
    "Alan arrived on time and was very polite & professional.
    He knew his stuff & was very good at ensuring our fire was ready for winter. I will definitely use him again.
    Rating by: Matt   |  Rating posted: 24th Mar, 2016  |  Contact: Alan  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matt 24th Mar, 2016More details…
  • 100%
    "We have been using Chimney Magic for several years and we would not consider using anyone else. Alan is always friendly, prompt, and any repairs he has done have been top notch for a very fair price. I highly recommend Alan to anyone."
    Rating by: Evan  |  Rating posted: 23rd Mar, 2016  |  Contact: Alan  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Evan23rd Mar, 2016More details…
  • 100%
    "excellent consistent workmanship and prompt efficient friendly service"
    Rating by: lisa  |  Rating posted: 17th Mar, 2016  |  Contact: lisa  |  Job date: Mar, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    lisa17th Mar, 2016More details…
  • 100%
    "We had an urgent issue with our fire in the weekend. Alan gave advice on the phone in the weekend, he then came early in the week. He communicated well about when he was coming, called in advance. He provided excellent service and advice. We'll be using his service each year. Also very reasonable price. Easily recommend him to anyone."
    Rating by: Nathan  |  Rating posted: 8th Jul, 2015  |  Contact: Alan  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Nathan8th Jul, 2015More details…
  • 100%
    "Good communication, efficient service and a fair price. Alan also gave me advice on how to best use our woodburner and what sort of wood we should use. Feel much better having an inspection certificate for my insurance company too! Will definitely use Alan at Chimney Magic again - thanks!"
    Rating by: Rebecca  |  Rating posted: 20th May, 2015  |  Contact: Alan  |  Job date: May, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rebecca20th May, 2015More details…
  • 100%
    "Absolutely sensational communication, service and price. Alan was a true gentleman throughout the whole thing! Even giving us priority service due to our baby girl. Would recommend his knowledge and skill of the trade to anyone. Thanks so much. "
    Rating by: Ruth   |  Rating posted: 11th Apr, 2015  |  Contact: Alan  |  Job date: Apr, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ruth 11th Apr, 2015More details…
  • 98%
    "Awesome work; came early, serviced the fire, cleaned the flue, replaced a baffle and took the firebox door off for repairs, brought it back ASAP the next day and fitted it.

    Fire is burning awesomely now, compared to how it used to be

    Alan is a sound bloke!! Can't rate him highly enough"

    Rating by: Andrew  |  Rating posted: 20th Mar, 2015  |  Contact: Alan  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Andrew20th Mar, 2015More details…
  • 100%
    "Found Alan and his team really easy to deal with. We'd been having problems with our woodburner, and they got straight to the problem. Very fast, friendly, and price was reasonable (although of course when something goes wrong with your heating, it's always an ouch).

    Once fixed, very much could tell the difference. Job well done."

    Rating by: Mike  |  Rating posted: 29th Jul, 2014  |  Contact: Alan  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mike29th Jul, 2014More details…
  • 93%
    "Alan was great, good advice and knowledge and sorted out our woodburner quickly and with excellent results. Really glad we got him to come over and have look at it for us. Replaced the parts that needed replacing and gave it a good clean out for us ready to use.
    Rating by: Ben  |  Rating posted: 30th Jun, 2014  |  Contact: Alan Campbell  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 70%
    Ben30th Jun, 2014More details…
  • 100%
    "We had been dealing with another chimney company untill we found Alan via his website.He arrived on time and within five minets had identified problems that were a major safty concern.He told me the repairs should of been carried out 2 or 3 years ago and should have been picked up by the previous chimney people.Since the fire was so old ,some parts had to be especially made to fit.Alan is a true professional.I can not speak highly enough of the service we recived!Worth every penny and saved us the cost of a new fire."
    Rating by: Craig  |  Rating posted: 16th Jun, 2014  |  Contact: Craig Holcroft  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Craig16th Jun, 2014More details…
  • 100%
    "Excellent service - Allan repaired my logburner & provided great pragmatic advice as to the best approach for using it & also any potential future issues. Great communication - he will be the first person I call in future for any maintenance or advice. Highly recommended!"
    Rating by: Tim  |  Rating posted: 11th Jun, 2014  |  Contact: Allan  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tim11th Jun, 2014More details…
  • 100%
    "Absolutely brilliant service by alan. He called to confirm our apt the day before. Arrived on time & removed his shoes. Spent 30 minutes cleaning & repairing our old woodburner. He was highly recommended and now we know why. Our woodburner has never worked better. If you want a professional service with no fuss call alan. Very happy customer."
    Rating by: alan  |  Rating posted: 9th Jun, 2014  |  Contact: Alan  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    alan9th Jun, 2014More details…
  • 100%
    "My flue was completely blocked and i needed my chimney swept urgently. Alan went out of his way to sort it out after hours on a cold and wet day. He was efficient, pleasant and i will happily use him again next year. 5 star service"
    Rating by: Jason  |  Rating posted: 12th Apr, 2014  |  Contact: alan   |  Job date: Apr, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jason12th Apr, 2014More details…
  • 88%
    "Always does a great job. Highly recommended."
    Rating by: Matthew  |  Rating posted: 28th Nov, 2013  |  Contact: Alan  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    Matthew28th Nov, 2013More details…
  • 100%
    " Have used alan for a number of years now. A very reliable service & very professional. Very happy to recommend. "
    Rating by: frank  |  Rating posted: 15th Nov, 2013  |  Contact: alan   |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    frank15th Nov, 2013More details…
  • 100%
    "Alan has serviced our Chimney and Firebox for a number of years now. Each year he makes a time in advance and is very punctual. He explains what he is doing with the fire while he is cleaning it and typically has the appropriate replacement parts we've needed (door seal, fire bricks) on hand saving having to make subsequent appointments. He even replaced the flue for us when we foolishly burnt some coal in the wood burner, damaging the old flue. His advice to us is frank but he is friendly and professional to deal with, and good value for money. I would recommend him in a heartbeat."
    Rating by: Jonathan  |  Rating posted: 31st Oct, 2013  |  Contact: Alan  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jonathan31st Oct, 2013More details…
  • 100%
    "I was recommended to Alan of Chimney Magic by a friend as I wasn't happy with the previous chimney sweeps I've had. Not only did he clean the chimney but identified and fixed a problem I didn't know I had. Now the fire pumps out more heat than it ever did. I now use less wood for more heat. A professional service and worth every penny."
    Rating by: Darryl  |  Rating posted: 4th Oct, 2013  |  Contact: Alan  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Darryl4th Oct, 2013More details…
  • 23%
    "Came round made an assessment, claimed to clean the chimney. Upon the landlord dealing with his assessment later, he was rude. The landlord then had someone else come round and look at the chimney and fire box and he then said that the chimney hadn't been cleaned. Not recommended."
    Rating by: James  |  Rating posted: 15th Jul, 2013  |  Contact: Alan  |  Job date: May, 2013
    Communication: 50%  |  Quality: 30%  |  Reliability: 0%  |  Value: 10%
    James15th Jul, 2013More details…
  • 35%
    "Alan rung a few times before he came each time demanding that we have cash to pay him. On arrival he wasn't friendly, asked for cash. Then he interrogated me about the chimney and house. Took 10-15 minutes to look at chimney then wrote some notes to confirm that chimney is not safe. All they way through the visit he was not friendly like he was doing me a favour. He's a shocker"
    Rating by: Toni  |  Rating posted: 23rd Jun, 2013  |  Contact: Alan  |  Job date: Feb, 2012
    Communication: 90%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Toni23rd Jun, 2013More details…
  • 100%
    "It was MAGIC in my book.

    Alan was very good to deal with.

    We made an appointment over 10 days out from the agreed time of his visit and he kept to his timetable, to the hour, which is always such a bonus when dealing with tradespeople. No waiting around hoping it will happen.

    Alan solved my problem, without any fuss or bother. No trying to upsell, or telling me how dire the situation might be.

    Just straight honest talking which I really appreciated.

    10/10 - I am very happy to recommend this company."

    Rating by: Dorothy  |  Rating posted: 24th Apr, 2013  |  Contact: Alan  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dorothy24th Apr, 2013More details…
  • 100%
    "I have used \'Chimney Magic\' for a number of years and have always been provided with excellent service. It is very easy to arrange a time for the chimney to be cleaned. Alan has given really good advice about our woodburner over the years and even got the bricks needed to fix it. This saved us a lot of money, meant our woodburner burned more efficiently and meant we didn\'t need to get a new one. I would highly recommend Alan and his company."
    Rating by: Christine  |  Rating posted: 6th Mar, 2013  |  Contact: Alan  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Christine6th Mar, 2013More details…
  • 98%
    "Alan is a friendly, highly-skilled professional. I am very pleased with the quality of his workmanship. Very thorough and he even pointed out some items that needed attending to, so I got those fixed too!"
    Rating by: Richard  |  Rating posted: 25th Jan, 2013  |  Contact: Alan  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Richard25th Jan, 2013More details…
  • 95%
    (no comment)
    Rating by: Caroline  |  Rating posted: 6th May, 2011  |  Contact: Alan  |  Job date: May, 2011
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Caroline6th May, 2011More details…
  • 33%
    "Reliability: The guy finished the actual cleaning in less than 10 minutes (hadn\'t been cleaned in many years, and it was still dirty when he left.) Needs to be way more thorough than that.
    Quality of Work: After he left, I got a half brush and reached in and brushed around lightly, and a whole load of soot came pouring out. What did the $90 cover
    Value for money: spent less than 10 min. He wanted me to pay him $90 cash, which makes me wonder whether he paid his tax on it, and he left all of the soot in a bucket, telling me to throw it in the garden. Only after he left did I think, hang on, he should have taken that with him.

    Communication: he came across as friendly and professional. However, when I contacted him by email to express my dissatisfaction, he ignored me.
    Rating by: Lawrence  |  Rating posted: 17th Apr, 2011  |  Contact: Alan  |  Job date: Aug, 2008
    Communication: 50%  |  Quality: 20%  |  Reliability: 40%  |  Value: 20%
    Lawrence17th Apr, 2011More details…
  • 95%
    "If there's anything Alan doesn't know about fires, then it's not worth knowing. Split baffle? Nice job."
    Rating by: Penny  |  Rating posted: 31st Jan, 2008  |  Contact: Alan  |  Job date: Jan, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Penny31st Jan, 2008More details…
  • 100%
    "Thoroughly recommend. Excellent service - Alan rings to remind us, turns up as promised and does a really great job. If you need to get your chimney swept ring Chimney Magic!"
    Rating by: Sherry  |  Rating posted: 31st Oct, 2007  |  Contact: Alan  |  Job date: Oct, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sherry31st Oct, 2007More details…
  • 100%
    "Alan is a very professional person to deal with. Would have no hesitation in recommending him to other people. "
    Rating by: Jenny  |  Rating posted: 25th Sep, 2007  |  Contact: Alan Campbell  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenny25th Sep, 2007More details…

Phone number

Physical address
14 Avon Street,

Categories we service
No categories selected

Areas we service
No areas selected

Full name of the contact person undertaking the work on behalf of this business

An email will be sent to this address to authenticate your feedback. If you don't get the email, please check your spam folder. This email address will NOT be published on, provided to this business or made available to third parties

Please confirm your email

Write about your experience. The more information and details you give, the more credible to other users your rating will be. Be as descriptive as possible - there's no limit

You can only leave a rating if you have engaged this business to work for you.

Check this box if you wish to receive occasional news and prize emails from